Lance Glasses Reviews 399

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

This company doesn't deliver - their website is gone - they had a campaign on Kickstarter, but no reply on any message - this looks like a big scam and fraud

Rated 5 out of 5 stars

Honest folks creating truly the best frames at affordable prices. Even my local optician was amazed by the quality and asked me where did I purchase the frame from. Purchased 2 via indeigogo pla... See more

Rated 5 out of 5 stars

My experience with lance glasses was just perfect! Excellent customer support, amazing product with fine details and surprisingly good quality lenses. Side note: I own a pair of Paris Havana Sungl... See more

Rated 5 out of 5 stars

I absolutely love this brand! The design is super cool and unique, making it stand out from the crowd. It's incredibly simple and easy to wear, which adds to its appeal. The quality is amazing, exceed... See more

Company details

  1. Sunglasses Store

Information provided by various external sources

The first luxury glasses combining the finest materials and design with the most advanced technology


Contact info

3.4

Average

TrustScore 3.5 out of 5

399 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(399)

1 review in the last 12 months

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Rated 5 out of 5 stars

These are stylish glasses

These are stylish glasses. Because they ask for precise measurements between the pupils, it is the first time that I am wearing glasses that fit well and wear well. I feel like these glasses were custom made for me. I ordered three pairs before. And I just put in an order for two more pairs.

8 June 2020
Unprompted review
Rated 5 out of 5 stars

Already 2 orders and still really happy…

Already 2 orders and still really happy with my purchases. My Glasses Lances accompany me every day from my office to the sports field. My 3rd pair is already on the way to enjoy the sun this summer with style and protection.

8 June 2020
Unprompted review
Rated 5 out of 5 stars

Great Experience for me!

Great Experience for me!! As I read the last reviews here, some of us had issues . Don’t forget we support a company through Crowdfunding and by experience we need to be a little indulgent ... I m sure they will do great in future. Looking forward to it !

8 June 2020
Unprompted review
Rated 1 out of 5 stars

Poor customer service and overpriced

Bought a year ago (at least) to support them getting started and still havenn't received my glasses nor a response to the three mails I have written them.
Poor customer service and overpriced products

Contribution ID: 2638

8 June 2020
Unprompted review
Lance Glasses logo

Reply from Lance Glasses

Hello there!

Really sorry to hear about the situation that you faced. We treat feedback with the utmost care and we will take steps to improve the area you mentioned.

Would you mind to precise your backer number so we could identify you for our team to look deeper into your case?

Lance Team perfectly understands your issues and we treat them with a high level of care and accuracy to meet all expectations.

The feedback you provided and shared with us is deeply appreciated, so we can work on improving our service and make sure we give the best service available. Here at Lance we’re always trying to streamline our procedures and processes to improve the experience for our backers.

Rated 5 out of 5 stars

Great product!

Great product, waited a bit longer than for my usual online purchases but I m glad I crowdfunded this startup! Any eshop project ?

7 June 2020
Unprompted review
Rated 1 out of 5 stars

Cant get a prescription right

Cant get a prescription right to save their lives (sent me out THREE different sets of lenses and all were wrong prescription.) Dont take the chance since they will not refund your purchase if incorrect so now i have a nice empty pair of frames I cant do anything with.

6 June 2020
Unprompted review
Lance Glasses logo

Reply from Lance Glasses

Hi Erin.
Thanks for taking time to leave a review.
We are running this trust campaign to solve all the issues we could possibly have . Apologies for what you have experienced until now.
Just check with the team and it appears so : Our lab made a mistake inverting your cylinder. ( twice as per your feedback) however we sent you the corrected one in September 2019 and since then the team did not hear from you. So if it is again something wrong from us , just tell us.
Thanks for your resilience and understanding on the matter.
Lance Team

Rated 1 out of 5 stars

Been waiting 2 years for nothing

Been waiting 2 years for nothing. Had several agents blaming the original setup , me filling in wrong addresses they sent me. Couldn’t find my order. I sent them receipt of my payment. The list goes on. For the last several months I’m asking for a refund. They’ve gone silent. They’re probably blaming Corona. Terrible experience.

6 June 2020
Unprompted review
Lance Glasses logo

Reply from Lance Glasses

Hi Gerry.
Deep apologies.
Running a crowdfunding campaign is a harsh project as we need to fulfill 100% of our backers expectations as any established competitors . We made this possible by tightening the prices to make this affordable. When we make a mistake we definitely do our best to correct it. In the case one of our backer made the mistake in the address and the parcel is noted as delivered, there is not much we can do from our ends beside proposing you a deal. Refund is of course almost impossible as in the configuration of a crowdfunding campaign the funds are immediately deduced from the numerous commissions from the platform the bank, taxes, production , etc... so it is for those reasons we could not operate them. If you give us here or on the support platform your backer number , a team member will have a deeper look on your case .
Thanks for your support and resilience on the matter.
Lance Team

Rated 1 out of 5 stars

Been waiting over a year. Stay away

Been waiting over a year now for my glasses to arrive, not counting the months since I've backed and waited for the shipping to start (January 2019). It arrived wrong prescription, and then sent an uncut lenses, and again wrong prescription. 3 times wrong prescription, which then I was accused of filling the survey wrong, until they found the mistake on their end. After they found the mistake on their end, it took them 2 month to admit that there is another problem in the factory (which at first they said it will be in France, but they decided to use the Chinese factory, obviously) after that problem was fixed, I was promised to get another replacement lenses which I've been waiting for since December. Really disappointed and want my money back, which won't happen. Stay away. The chances something will fail are so high it's not worth the risk

6 June 2020
Unprompted review
Lance Glasses logo

Reply from Lance Glasses

Hi Leila
Thanks for leaving us a review on your experience, it is important for us to get the wider feedbacks possible to improve .
It is definitely frustrating. You won’t contest that the team at least tried and fight with the Lab to make this right. Supporting a crowdfunding campaign is helping a startup to grow and get stronger and it sometimes require some understanding and resilience. Lance was initially driven by 4 persons and now growing to the next steps thanks to an amazing community of 12000 + backers in over 100 countries.
We are doing that trust campaign openly so you everyone can freely express his opinion and described their experience and for us to do our best to make it up if you let us. The replacement was sent as promised and arrived in Israel . As per the ticket you opened a week ago , we opened the investigation to locate it . Bianca is on it.
Thanks for your collaboration, support and resilience on the matter.
Lance Team

Rated 2 out of 5 stars

POOR QUALITY

Nice design. Poor (but very poor) quality. I regret my purchase.

6 June 2020
Unprompted review
Lance Glasses logo

Reply from Lance Glasses

Hi Sandrine.
Would you mind to be more specific? We re really sorry you feel that about your glasses .
We d love to hear about your feedback : what makes you think , feel they are “poor” in quality.
We use the best material of the market , we had a few Industrial issues we solve along the year and if there is something wrong we are willing to make it up for you .
Thanks for your support and resilience on the matter .
Lance Team

Rated 2 out of 5 stars

It took forever to receive my glasses…

It took forever to receive my glasses and the frame wasn’t properly done. The branch were loose and it took forever to get authorizes to get a replacement frame.
Now after 6 months I am still waiting for that frame so next time I will buy locally

6 June 2020
Unprompted review
Rated 4 out of 5 stars

Great product, but...

Got my glasses from the Kickstarter campaign fairly quickly. I honestly love them and have had zero issues with them. I haven't had any experience with customer service though and so I'm going with 4 stars out of solidarity to all the folks who have run into issues with Lance :/

5 June 2020
Unprompted review

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