Lancastermotorhomesandcaravans Reviews 

Initial response from the salesman was good, seemed interested in wanting to help out, good back and forth emails with questions answered quickly and seemingly knowledgeable.

The problems arose when we went to see the motorhome and actually meet the staff.

We ended up dealing with who I believe was the manager but we couldn’t get over his arrogance and dismissive attitude.

After paying the holding deposit over the phone prior to viewing the motorhome and then reading the basic terms and conditions of sale we decided against putting down the non refundable £5000 that they asked for and have since found another motorhome elsewhere.

After reading similar reviews on trust pilot about people losing deposits we think we made the right decision.

We found quite a lot of further evidence of problems with deposits being held for dubious reasons on Facebook and forum posts. Also evidence that’s documented with screenshots and emails proving some reviews online were and still are fake!

I recently bought a motor home from here and up to now it as been great i have been on a trips in it and it as been spot on.Charlie my sales man was honest and helpful.There was a few issues when i went to get it . But overall good .No after sale yet .Overall when you go ask for Charlie..

Just to say thanks to Lancaster Motor homes for helping us out yesterday. It was a small ask but we greatly appreciate their assistance. We are now not worried about the the hook up on our VW falling off on the way back to Cornwall.

We would definitely recommend Lancaster Motorhomes and Caravans. The salesman Charlie was so knowledgeable and couldn’t do enough to help and advise us. Also the mechanics Eddie and Rob made sure we were happy with all the work they had done, which was excellent. We would absolutely recommend Lancaster Motorhomes and Caravans.

Really happy with the experience of ordering our new van! Anthony has been an excellent advisor, transparent & honest, gave us plenty of time to discuss details and show us our options. Can’t wait to collect our campervan next year!!

Found this company especially Charlie in sales as honest as they come gave a fair price in part exchange and after appraisal though tried to haggle stuck to their original offer very happy with my deal paperwork ie service history from previous owner a bit bumpy to arrive but it did I would use this company again when I come to upgrade I also recommend you do also
Les Hobson

This is not the first time that we have bought a motorhome from Lancastermotorhomesandcaravans but the staff that dealt with us this time were very helpful , explained everything clearly and in a very friendly manner , we were sorry that the day we collected it Charlie wasn't on duty but it was very nice of him to ring us and ask if we were happy with our purchase , so fthankyou to all and especially Charlie

Bought a motorhome for 38k in August, too much wrong with it so went back within 30days to get money back , James said not giving it back so I spent another 2k on a different motorhome, 6months later wanted to trade for caravan, it was looked at and it had loads of damp ,the original tyres 11yrs old and perished,
It had a habitation check and an MOT in Sept as I have the receipts, don't know how it passed either, PLEASE don't deal with this company, rip off and didn't return any money , I lost 10k in 6 months 😭😭, they are the worst company I've ever dealt with , feel free to sue me for libel if I'm lieing, had to edit this post due to his response, he is telling lies, go there at your own peril ,you have been warned ⛔⛔

We picked up our new MH 2 week ago. Absolutely delighted with the service we have received, from the initial phone call about the MH right to picking it up. The team at Lancaster MH and Caravans are all very nice and friendly but it was Tim who dealt with our purchase. When we went to view the MH it was in very good condition, Tim left us to it to look around it at our leisure (we took a long time and never felt rushed). Once we had decided to purchase, Tim valued our current MH and we arranged a part exchange. Like I said, we have just picked it up, it is absolutely spotless inside and out. Tim dealt with the paperwork, and sorted out the tax, it was all very seamless. We couldn’t recommend Lancaster MH and Caravans more highly. We have just had our first trip away and everything worked perfectly. Love our new MH. Thank you. Nicky & Mark

Should've spotted the signs when I picked up my van and it didn't even have enough fuel for the short journey home.

Other pre-handover checks clearly weren't completed, leading to multiple after sale problems. Initially helpful but soon lost interest and moved to deny and deflect mode.

Honestly.....stay well away!

UPDATE: I also notice that two of the recent 5 star reviews on Trustpilot were posted by users sharing the same name as the two Directors of this company. It seems highly unlikely these are based on a genuine experience.

Excellent service when we part exchanged our small caravan for a used caravan, lovely staff nothing was to much trouble and the van was in beautiful condition freshly valeted, a first class experience from choosing the van to driving away with it 😃

we travelled a few hours to see a motorhome. when we got there they did not seem to really know what they were talking about, they were pretty unhelpful and unknowledgeable about the one we were looking at. I see this has been mentioned before quite alot of times in other reviews, so i probably should have looked before we went. It just seemed a waste of time and diesel to go somewhere not really interested in selling us a high value item

Called in to see a motorhome we had seen on their website and researched on the Sunlight.de website too, so we knew quite a bit about it before we went. We asked LMC general questions about where things were, leisure battery, water tanks etc, but they could not tell us anything. They seemed to not know the vehicles they were selling as an agent/franchise for the German manufacturer. We were not keen on the way they started to handle a potential part exchange and we decided to leave and not return, but at least we know and can share our not so good experience

Scammers.told me i couldnt have my deposit back after sale cancelled(lied to me about vehicle specifications).will be taking this further in court

What ever you do do not buy from Lancaster motor homes , like most we commit before reading the reviews, deposit paid the listing was misleading, guess what they wouldn’t give the deposit back seems this is what they do I’ve registered a claim against them today Back street garage

Wouldn’t buy anything else from them sale was rushed found more problems when we got the motorhome back home and still finding them,sales man not very approachable, best going some where else, Don’t waste your time and money.

We completed a 10 hour round trip to look at 4 motorhomes we liked the look of on the website. I spoke to Craig the day before who confirmed they were all in stock and the website was up to date. (This was not the case for other dealerships we visited).
Upon our arrival we met Craig who is such a lovely guy. Very friendly, helpful, and left us to look around the motorhomes with no pressure at all. Craig answered all our questions, and took time to go through things throughly. When asked he called me back on several occasions, nothing was too much trouble for him.
The day we went to collect our motorhome Craig went through everything, a full handover was given. The lady on reception is lovely and friendly, and offered us hot drinks. The showroom and facilities are really nice and there’s a good choice of stock. We met different members of the team who were all very friendly and helpful.

We are so please with our motorhome, after months and months of searching and going to numerous different dealerships I totally recommend going to see Craig and the team. Thanks guys.

Outstanding Service from Craig Yates.

I recently purchased a new caravan and had the pleasure of dealing with Craig throughout the entire process. From our first meeting to the final handover, Craig was friendly, helpful and knowledgeable. He answered all my questions with patience and professionalism, making the experience completely enjoyable.

Craig went above and beyond to ensure the sale went smoothly, and I couldn’t be happier with my new caravan. If you’re looking for a home on wheels, I highly recommend speaking to Craig – you won’t be disappointed.

In March 2024, we enquired about a new Sunlight motorhome from Lancaster Motorhomes and Caravans, (LMC). LMC sent us an email from Sunlight, who clearly stated they could provide a T69LC Adventure Edition (AE), the top version of the T69LC, due in production April 2024.
Lancaster Motor Company (LMC) called us to discuss this vehicle and offered it to us for a final price of £67,800, which we accepted.
However, because the vehicle in question was going into production just a few weeks later, LMC insisted on an immediate deposit to secure the vehicle, promising an invoice to follow. We therefore paid them £5,000 that day and LMC followed our payment with another email clearly relating to an AE.
We chased several times for an invoice. When it did eventually arrive, it was attached to the original email from Sunlight. This email clearly stated that our vehicle, an AE, was "on order and in production", and later LMC confirmed its delivery from Sunlight to them, LMC, at the beginning of May.
The invoice we received was, in their own words, just a 'basic' invoice; LMC stating that it was "NOT COMPLETE". The version (specification) we agreed on, an AE, was not mentioned anywhere. We questioned this omission but received no response. LMC implied we would get an accurate invoice but this has never materialised.
We heard very little from LMC, until, at the end of June 2024, some 2 months after our AE was due to arrive, we were advised that a motorhome had arrived. The vehicle was they offered was a BASE model T69LC, together with a nominal ADDITIONAL £5,200 of extras over the quoted price for the AE! When they sent us the spec of the vehicle, LMC ADMITTED it was NOT the AE we were expecting. Apparently it was a "compromise" from Sunlight. We were never consulted about any changes and therefore we could never have agreed to them.
We refused this substitute vehicle, and requested our money be returned. They have ignored countless emails since then, simply refusing to even discuss the issue.
Now, 14 months from the start, our version, an AE, has yet to arrive, but LMC are adamant we will never get our £5,000 deposit returned.
We believe we have been deliberately misled. We have sought legal advice and court appears to be the only option left to recover our money.
This account reflects our personal experience, and we are sharing our story to raise awareness of this company's practices.

Just wanted to say a big thank you to the Lancaster Motorhome team for a hassle free purchase of our first motorhome.

Our initial meet and greet was with Craig who was excellent, no pressure on the sale, informative and honest, picked up a few issues with the van and these were dealt with. Everything dealt with a smile.

When Craig was away all matters where picked up by James, this being a substantial purchase for us meant that we asked a LOT of questions and they were all answered by him, thanks for you help here.

Finally hand over was completed by Brian and again everything dealt with professionally and efficiently.

As with everything we do not know what the new van will entail, and sure we will have a few problems but i am sure they will be dealt with in the same manner.

Thank you and let our adventures begin.