Outstanding customer service from start to finish. Livina, their customer service agent, was prompt and helpful when I needed to make an change to my order. The order took a bit long to ship but it ev... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
1/ the item looked ex display. Dusty/ marked/ poorly packaged. 2/ One of the shades was knocked and broken on it’s edge. 3/ One the bracket was broken. 4/ Unexpected import duty charge.
I live in Australia! Firstly that is on the other side of the world from Lamp Twist ! I received amazing service . Incredible emails , telling me , when & where my item ( kettle ) was shipped . Excell... See more
I ordered an expensive designer lamp at LampTwist. After a few weeks waiting the lamp was shipped by DHL and supposedly delivered at my home address while nobody was at home. Parcel was nowhere to be... See more
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great items for a good price
Great items for a good price.
Packaged very well.
Delivery time somewhat long (2 1/2 weeks from BE to NL.), but that was known before hand
12 April 2026
Unprompted review
Great experience!
First of all, it was the cheapest offer of the object that I could find! The website was very simply held and it was easy to order. The delivery took just two days. The product had a very small defect which I reported and I was helped directly. Thank you a lot!
24 April 2026
Unprompted review
Fast and good delivery service
Fast and good delivery service. No complaints.
22 April 2026
Unprompted review
Prompt shipment and very affordable…
Prompt shipment and very affordable pricing including for shipping!
10 April 2026
Fast delivery to Germany
Fast delivery, and very good website.
Would order again.
23 April 2026
Unprompted review
The product looks great
The product looks great, everything arrived on time. When I contacted the support with questions, my emails were answered immediately. The only thing that bothered me was, that after I purchased the lamp and payed for everything (including the shipping costs stated on the e-shop web site), I received an email about necessary additional shipping cost due to the size of my order. Given the total price of the lamp I ordered, the price of the shipping was almost the same amount. I would have appreciated, that the shipping cost had been correctly calculated prior to the purchase. Otherwise the quality of the product is very good.
23 April 2026
Unprompted review
Horrible Experience
Horrible experience. Paid a fortune for shipping to the US, only to then find out a customs charge was also added - another $150 which I refused to pay. No communication from Lamptwist as to why this happened. In the end, I paid $280+ for a planter - and received $11 refund and no product. DO NOT ORDER FROM THEM if you are in the USA. Yeah, our president is a joke, but buyer beware!
5 February 2026
Unprompted review
Reply from LampTwist
We are sorry to read about your disappointment and understand how frustrating unexpected costs can be.
For shipments to the United States, customs duties and import taxes are determined by local US authorities and not by LampTwist. These charges can vary depending on recent regulatory and customs policy changes affecting imports from Belgium and other EU countries.
We do not collect or control these fees, and they are invoiced directly by the carrier or customs services upon arrival in the destination country. As mentioned in our Terms & Conditions and on our shipping information page, import duties and taxes may apply and remain the responsibility of the recipient.
We understand that unexpected customs costs are never pleasant, and we regret any lack of clarity or communication you may have experienced in this case.
If you need further clarification regarding your order, our team remains available to assist you.
Lamp arrived bent crooked and customer…
Lamp arrived bent crooked and customer service never replied to my message and photos
5 March 2026
Unprompted review
Very bad experience
Very bad experience, even I requested to get a feedback link, no one replied!
2 April 2026
Reply from LampTwist
Dear client, we're sorry if you're not happy with your experience. Our team did contact you but we received no reply. Feel free to check the spambox also. Have a great day !
Stunning design
Stunning design the quality is high as expected the Finnish great, dispatched in good time!! Super happy shopper!!
31 March 2026
I wish I had known about the extra…
I wish I had known about the extra charges, like duties, etc. I would have waited for the one retailer I know of here in Vancouver to put their vase on sale. I ended up paying almost the full price they were asking.
30 March 2026
Beware before you order from LampTwist
I ordered the lamp from LampTwist assuming it would be in a USA warehouse. However, apparently I did not read the fine print and it was sent from Belgium Therefore, I was obligated to pay Customs Tax (approximately $121). If that weren't bad enough, the lamp, and light bulbs that came with it are 220 Volt. So we cannot use it in our U.S. home. This information should have been put forth more clearly on your site. What a waste of money for me. In order to use it I will have to change the electric wire/plugs, or use an adapter, to fit a USA outlet. Also, will have to locate 110-240 light compatible lightbulbs. I am very dissatisfied.
31 March 2026
Reply from LampTwist
Dear client, thank you for your message.
we are sorry that you were not aware of custom process for a purchase from EU to the US. We inform our clients about this in a clear way on several pages of the website, that are highlighted at checkout. thank you for your understanding and have a good day
I would not recommend buying products…
I would not recommend buying products from this website. The shipping fee is already very expensive, but it still does not include tax. After the package arrives, you have to pay extra tax again. What is worse is that the website does not clearly show at checkout that the shipping fee excludes tax, so customers may reasonably think that such a high shipping cost already covers everything.
14 April 2026
Unprompted review
Reply from LampTwist
Dear client, thank you for your message.
we are sorry that you were not aware of custom process for a purchase from EU to the outside EU. We inform our clients about this in a clear way on several pages of the website, that are highlighted at checkout.
Also please note that the shipping cost (cost to transport the items) and customs fees (requested by your local services) are different things.
Thank you for your understanding and have a good day
Swift delivery
I received my order within a week even though it was during Easter period. The lamp was well wrapped and arrived in perfect condition. Installed, love it !
1 April 2026
Unprompted review
Excellent
I have placed a few orders now. Very happy with communication, delivery and the items I have ordered are as described. Very happy and I’m sure I will place another order
23 March 2026
Very difficult company to communicate…
I ordered a few items but did not receive an order confirmation email. When I tried to cancel or adjust my order, it wasn’t possible without an order number—which I didn’t have because the confirmation email never arrived.
There’s also no way to find a contact email on their website. I replied to a marketing email and even tried an address I found, but received no response.
Three days later, I finally got the confirmation email with my order number—but by then, they said the order had already been processed/shipped.
What was not true it took almost 2 more month to receive the orders. I tried two more times to cancel the order but without success.
Now I have the hassle of returning it, they want to charge 35 Euro for a return from Portugal, the order was only 100 euro.
7 April 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.