Good lamps, terrible customer service
Honestly I ordered several products from the site. The products themselves were good, but the customer service is terrible.
I ordered 8 lamps of the same type. They were made of brass. Developed for extereme weather conditions for the coastal region of Danmark.
Out of the 8 lamps 6 arrived with noticeable discoloration and damages. But I was told, this is normal, brass gets "patina" after a while. I was thinking ok 4 are kind of smaller patches, although I would imagine that the patina should come after years of rain etc. not a few weeks of sitting in a box in a warehouse but whatever.
But 1 lamp had physical damage, 1 lamp had big patches, like someone dragged it across concrete pushing onto the surface.
They requested photos, then they requested videos, then again a video, and again. They then said ok I could maybe get 10% off the price, for the 2 lamps. I asked to get them replaced then. For -10% discount I don't want to look at the damage every day for the hopefully next 10-20 years.
We sent back the 2 lamps, waited a few weeks, and received back the same 2 lamps with the same damages. Awesome, right?
I called customer service, they cannot really help, I should however send again a video to show the damages, and they send it to some other group, who will take some time to get back on potentially giving us a dicount (I guess the same 10%) or we can send back the goods again.
At this point we are already several month delayed, I have to keep pushing the electrician because we simply don't have the lamps ready yet, also I have to store all the other lamps.
Completely useless customer service, I didn't even had the feeling they wanted to help.
