I would advise anyone against buying from this company. I ordered 2 reasonably expensive shoe racks. After taking months to arrive I was massively disappointed. The quality is truly awful and cheaply... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whatever you do, don’t buy from this scammy company. Three months after our purchase we have finally received our €€ back from PayPal, after not receiving it and a hideous email exchange with Lakiq‘s... See more
Company replied
Shocking. Bought some office desks/units. Waited months, arrived in thin cardboard boxes. Boxes bashed to hell. Components inside not protected and chipped and broken. Company refuses refund. Kit... See more
Company replied
One of the worst furniture experiences I have ever had. Please do not order from this company. Furniture quality is poor, missing hardware and non-drilled pilot holes for the brackets. When I chatt... See more
Company replied
1.5
Bad
733 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Salt, silver and holy water is needed
Advertised as wood furniture, It was MDF, flat packed. Should arive in 30-45 days. It took 80 days after so many complaints. Lakiq are not manifacturer, they are a 'middle person' making money. As a thank you for my patience, they offered me a free unicorn toy, I could pick a colour (Yes, they were serious!) The furniture came in damaged box, wet, some parts bended (MDF and water do not go well together.) Their web advertising info and description is misleading and not correct. So, if you are going for THE experience of your life, lol, go for it! Otherwise, do not go anywhere near this company. (Company??)
17 December 2025
Unprompted review
Reply from Lakiq
Dear PH,
Thank you for sharing your experience in such detail. We sincerely apologize for the numerous issues you encountered—the significant delivery delay, the inaccurate product description regarding materials, the damaged and wet packaging that resulted in bent parts, and the entirely inappropriate compensation offer. We understand your frustration and disappointment, and we take full responsibility for the poor experience we have provided.
To address this properly and make things right, we would like to offer you a meaningful solution:
Refund as a gesture of apology for the inconvenience and disappointment caused.
Replacement of damaged parts with expedited shipping.
Full item replacement if preferred.
To proceed, please provide us with your order number so we can locate your details and handle your case with priority.
We are committed to resolving this for you promptly and will follow up as soon as we hear from you. Thank you for giving us the opportunity to make things right.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Laqik .com stay well clear
Ordered a computer chair.waited 12 weeks for delivery. Found the item damaged,ripped,and the frame painting all scratched and marked.no instructions provided for assembly. And after reading previous reviews on this company (Chinese)can understand why.pity I didn't check them out first. Total waste of money quality is appalling item would have looked nothing like the one I ordered advertised. Now in the bin and I didn't even bother contacting them ,waste of time.
8 December 2025
Unprompted review
Reply from Lakiq
Dear Sharon,
Thank you for taking your precious time to leave this review.
We're sorry to heat that your order arrived with damage. While we guarantee its perfect condition upon leaving our warehouse, the reality of long-distance international transit means that occasional, unexpected damage—which is entirely beyond our control—can unfortunately occur.
When you have a moment, we'll be glad if you can contact us. According to the damage level, we'll provide up to a full replacement for free or even a full refund for you. Please be advised that Lakiq truly values every customer and every purchase from us. We want to make things right for you.
We look forward to hearing from you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Avoid this website
“I would have liked to give zero stars but it’s not possible – avoid this website. I ordered a desk in September for delivery at the end of October, but we are still waiting and today is December 6. We keep getting the same answer every time: we just have to be patient. I asked for a refund but without success. Do not order anything from this site! I will update my review if things improve.”
We are the 27 of January and no news about our ordre !!!!!! 👎👎👎😡😡😡
6 December 2025
Unprompted review
Reply from Lakiq
Dear Marie,
Thank you for taking your precious time to leave this review.
We want to ensure clarity regarding your final delivery date. This timeline is determined by our logistics partners and may be subject to revision due to unforeseen external issues. The primary factors that can alter the schedule include adverse weather conditions, complex customs clearance procedures, or internal carrier delays. Additionally, please be aware that the recent implementation of new, stricter international shipping and tariff regulations may also contribute to occasional slowdowns.
At this moment, we're collaborating closely with our logistics network to specifically reduce delivery wait times. Of course, external issues like customs inspections, weather conditions, and seasonal holidays remain unpredictable factors. Nevertheless, we are committed to optimization, consistently improving our internal processes—such as expediting quality checks and packaging—and expanding our partnerships to include faster, more reliable freight carriers.
Thanks for bearing with us. We'll try our best to assist you moving forward.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I ordered an expensive office desk…
I ordered an expensive office desk (more than 800 GBP). Maximum delivery was 60 days. After 120 days they have confirmed my package was lost. I am trying to get a refund which is proving almost impossible. After around 10 emails they are offering me a 40% refund and I don't get the item? Having to make a formal complaint via my bank to attempt to get the money back. If Lakiq do the right thing and refund me in full I will adjust the review.
4 December 2025
Unprompted review
Reply from Lakiq
Dear Michael,
Thank you for taking your precious time to leave this review.
With regard to the lost package, please be assured that ensuring every customer receives their order as promptly as possible is our highest priority. However, during long-distance international transit, unforeseen circumstances may occasionally result in a lost delivery. While such situations are beyond our direct control, they are certainly not the kind of experience we would ever wish for our customers. We sincerely apologise for this inconvenience and will do our utmost to resolve the matter to your satisfaction.
We offered a free replacement and a special coupon, changing into a new item as a free replacement for you. Taht said, we truly appreciate the opportunity to make things right for you.
Please be advised that we'll keep in touch with you until this issue is fully resolved to your satisfaction.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Was exactly what I ordered
Was exactly what I ordered, while it took a while to ship I did choose standard delivery, so in all 40 days to ship from china to UK, which wasn't bad. The 24 hour customer support was a godsend especially when the last parcel was held up by the courier. Only thing that would prevent me from making it 5 stars is that the xlc courier didn't help my partner get it over my door frame while i as at work which was something they specialise in. But that's not the fault of Laqik. Overall very good experience
1 December 2025
Unprompted review
Reply from Lakiq
Dear Christian,
Thank you for taking your precious time to leave this review.
We appreciate your understanding regarding the shipping time; 40 days from China to the UK for standard delivery is indeed a reasonable timeframe, and we are glad that met your expectations.
We're especially pleased that our 24-hour customer support was a "godsend" when your parcel was held up—we strive to be there for our customers when they need us most.
We certainly note your feedback regarding the courier service and the assistance with the door frame. While we rely on our logistics partners, we use this feedback to help refine their service expectations.
Thank you for choosing us! We’re happy you had a very good overall experience.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Do not buy furniture from this…
Do not buy furniture from this company!!! They will ship you broken cheap product and you won’t be able to get a hold of them like I tried to email them 3 times no response.
1 December 2025
Unprompted review
Reply from Lakiq
Dear Shelley,
Thank you for taking your precious time to leave this review.
To clarify, every product from Lakiq is subject to strict quality checks and is packaged using specialized protective materials before leaving our warehouse in pristine condition. While transit damage is rare, we acknowledge that the unpredictable nature of long-distance international shipping can sometimes result in unforeseen damage upon arrival, and we sincerely apologize when this happens.
Regarding the reply, could you please email us through the following email address again? As in rare cases, there may be a systematic issue in our inbox system. We look forward to hearing from you and make things right for you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Terrible quality the whole thing is…
Terrible quality the whole thing is uneven no instructions 700$ down the drain for crap
14 November 2025
Unprompted review
Reply from Lakiq
Dear Peter,
Thank you for taking your precious time to leave this review.
We apologize for the lost of the instruction - please contact us through the following email address immediately. We'll provide you with the English one.
Regarding the quality - we regret that this item hasn't meet your expectations. We are genuinely disappointed that this item did not live up to your expectations. Your detailed feedback is incredibly important - we take it seriously and will immediately use it to strengthen our selection process and sourcing criteria.
Please contact us when you have a moment. We'll try our best to make things right for you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Fraud, fraud, fraud
Fraud, fraud, fraud. Don't buy anything from this company.
I ordered a computer desk a month ago. They came back couple of days later that they don't have the product asked me choose another one.
So, I chose another one, they said that's also not available. Same thing repeated another two times. They suggested something else and asked me to pay another £90. I said enough is enough and asked me to refund.
They started negotiating that they will refund 80% for doing nothing. Then they raised the stakes to 100% refund after I raised a case with PayPal. They are asking to close the case to refund. Once the case is closed, PayPal can't help.
Bottom line is that they don't have any products or they don't sell anything. Bunch of crooks.
Don't go near to them .
Also, they give long replies in Trustpilot and you. But, they just drag on to steal money.
Just ask this question, why do they spend so much time in replying instead of serving customers better. Their profession itself is stealing.
Don't believe a work they say
2 November 2025
Unprompted review
Reply from Lakiq
Dear Rajendra,
Thank you for taking your precious time to leave this review.
While we make every effort to maintain absolute accuracy in the stock levels displayed online, we rely on a vast network of suppliers. Occasionally, late data updates from these partners can cause a temporary delay in reflecting accurate inventory on our site. We sincerely apologize for any inconvenience caused by these stock discrepancies. Should this affect your order, we will contact you immediately to facilitate an exchange for a product of equal value to you.
Further, if you file a dispute through PayPal, the funds will be frozen. We kindly ask for your understanding that under this financial status we are unable to proceed with any request.
We'll keep in touch with you until this matter is fully resolved to your satisfaction.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Pure Scam.
Pure Scam.
Received item does not match the photos / description from the website. They charge you for a high spec product, but send a very cheap copy. Support will deny everything saying it's all accurate. Don't buy anything from them. If you already did (like me), keep calm and raise a claim. Paypal, VISA and Master Card have some coverage against this type of things.
23 November 2025
Unprompted review
Reply from Lakiq
Dear Ivan,
Thank you for taking your precious time to leave this review.
We apologize if the item was not exactly as expected. To ensure maximum accuracy, Lakiq only uses real product photos and transparently listing all materials. We'll check with the supplier for the issue you've mentioned; if it is an actually wrong one, we'll provide you with a right replacement immediately.
At this moment, please keep in touch with us, and our team will try our best to get this issue resolved as soon as possible.
At Lakiq, we deeply value your business and your satisfaction.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Do not trust this company tried to scam…
Do not trust this company tried to scam me for nearly £800
20 November 2025
Unprompted review
Reply from Lakiq
Dear Juile,
Thank you for taking your precious time to leave this review.
We've noted you've actually placed an order (#801320), but it's still waiting for your payment.
If you have any questions, please contact your payment platform for further assistance. if there is anything we can assist, please also feel free to contact us through the following email address.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
See updated review: REFUNDS ARE MADE TO BE IMPOSSIBLE
UPDATE 24/11/25
Communication has improved and looks like I am getting my refund.
I will delete this review and write a positive one as soon as refund has been received - they have confirmed now a full 100% refund
Thank you
REFUNDS ARE MADE TO BE IMPOSSIBLE
ORDER NUMBER: 801227
So i ordered over £860 worth of items, and straight after (within a minute) i started the cancelation process - which is not easy!
So i decided to start a dispute case with PayPal. Finally, Lakiq have agreed to refund me, and have agreed to discount their 10% handling fee to 5%. Even though i cancelled when there bsuiness was closed in China and they had not started processing, i just want an easy life so agreed to the 5% handling fee.
However, they are now telling me i must cancel the paypal dispute first before they can issue the refund - even though they have confirmed the order has been canceled, wont be shipped, and a full refund minus 5% handling fee will be issued straight away.
Pay Pal have said they can still do the refund, and on the dispute show proof of refund, or just state to pay pal we have both agreed the refund with the reduced handling 5% fee and then pay pal will close the case. They wont do this and say i have to cancel, which sounds unbelivable, which PayPal agrees with, as all sellers/retailers would usually do this.
I have spoken to a lawyer as i can see 1.5 stars out of 5 for reviews and many people never get a refund. Not forgetting that its taken 20+ emails to get to this point after offering me disocunt after disocunt rather than cancelling and a refund.
If someone from high up in Lakiq is reading this i would love to hear why you cannot contact paypal re our agreement like every other company, because how can i trust you will do it if i cancel given how many unhappy customers you have?!
I see you do reply to some reviews, so lets see - all you need to do is confirm to paypal via the dispute case that you have agreed the refund and that you have already cancelled the purchase, which i have emails confirming form your teams, the case will be closed.
You seem to make things so difficult which is why there is a trust issue here.
Once this is done, i will be happy to post a positive review of how you did the right thing.
HOW CAN I RISK CANCELLING THE DISPUTE AND NEVER HEARING FORM YOU AGAIN, IT IS IMPOSSIBLE TO FIND OWNERS AND MOTHER COMPANIES, IT SEEMS YOU ARE VERY GOOD AT MISLEADING, OR NOT SENDING OUT PRODUCTS, OR DAMAGED PRODUCTS, MISSING PARTS, AND IMPOSSIBLE TO GET A REFUND!!! JUST TELL PAYPAL THAT YOU HAVE AGREED THIS AS THEY ARE WIATING AND I HAVE ADDED YOUR CANCELATION CONFIRMATION AND REFUND CONFIRMATION EMAILS TO THE DISPUTE
This has been 3 days of hard work!
I will also soon give my bill of lawyers to pay pal. It should not be this hard!!!
17 November 2025
Unprompted review
Reply from Lakiq
Dear Lee,
Thank you for taking your precious time to leave this review.
We appreciate taking your precious time to share such detailed experience with us. Please note that we take it seriously and our representative will contact you soon later, to get this issue resolved as soon as possible.
In most cases, if you filed a dispute through PayPal, the funds have been frozen. That said, our representative will contasct you and get it resolved based on the actual situation. Thanks again for bearing with us.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Poor quality.
Poor quality.
I wish I read reviews before ordered.
I have order coffee table white colour but I received creamy coffee and was damaged.
When I spoke with them they said it’s not wrong colour.
Please don’t order anything from them.
20 November 2025
Unprompted review
Reply from Lakiq
Dear Shamal,
Thank you for taking your precious time to leave this review.
To clarify the difference of the color - we assure you, all product photos are taken from the actual item, and materials are listed transparently. However, please be aware that minor visual variations are possible due to differences in lighting, camera angles, or individual screen settings (brightness, color calibration).
We sincerely apologize for any frustration this causes and appreciate your understanding.
Regarding the damaged parts, please note that we'll be responsible for it. Based on the damage level, we'll provide compensations to make things right for you, such as free replacement and partial refund; it will be depended on your preference.
We'll keep in touch with you until this issue is fully resolved. Thanks for sharing this experience with us.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Absolute rubbish
Absolute rubbish. Nothing like what is advertised. Cheapest of cheap wood. Took absolutely ages to ship. And customer service non existent.
Do not buy from this company.
18 November 2025
Unprompted review
Reply from Lakiq
Dear Customer,
Thank you for taking your precious time to leave this review.
We’re truly sorry for the frustration and confusion this has caused, especially when the actual product didn’t align with your expectations as advertised. Actually, all Lakiq photos are taken directly from real products. We regret that this item hasn't met your expectation, and we'll work harder on providing the best possible products moving forward.
Regarding the support, please contact us through the following email address or Live Chat. We'll try our best to get your issue resolved as soon as possible. We look forward to hearing from you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Order No. 801227
Order No. 801227 - GIVE ME A REFUBD - NOT EVEN PROCESSED _ ORDERED ! HOUR AGO - MUST BE A SCAM - LOOK AT ALL THE NEGATIVE REVIEWS, AND HERE IS ANOTHER....
Maybe this is the only way to get your attention, if you organise my full refund now, i will delete this and update the review.
I ordered something over an hour ago, yet it wouldn't let me cancel, after seeing the reviews. I spoke to your online chat who wont let me cancel because i started a dispute with PayPal, and said i must email - which i have.
I cancelled the order minutes after making it, this is at no cost to you, no handling, no logistics. But the cancel button says i cant cancel. I do not want to wait 50+ days as i need the 8 chairs before Christmas (costing almost £900) (as it seems everything is delayed with your deliveries - and yes, you say its not in your power, just your delivery partners, so with so many bad reviews, maybe only deliver to China!) The reviews also say everything is either damaged or mossing, then people wait more months for a replacement or you offer partial discount which will be no use to me as i couldn't match the missing chairs... therefore I WANT A REFUND NOW!!! Your online chat team say i have to be patient and wait for the email response because it was 3am in China or wherever they are, and no one is at work yet, but i will get my refund (i have the screenshots as proof of what they said). It still says processing because you wont even know the order is in until you go to work... so just do the right thing, reply to my request and refund asap - then i can use the money on medical bills for my family rather than throw it away on 8 chairs that might never arrive, or arrive in one piece.
I expect a reply, a refund, and then i will in turn do the right thing and delete this review or update it for something positive.
17 November 2025
Unprompted review
Reply from Lakiq
Dear Lee,
Thank you for taking your precious time to leave this review.
We truly appreciate that taking your precious time to share such detailed experience with us. We see our team is working actively on your matter. Once you confirm the amount of refund, we'll process it for you. The refund will be returned to your trading account within up to 5 business days.
Thanks again for bearing with us and for choosing Lakiq. If there is anything more we can do for you, please don't hesitate to let us know.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
***DO NOT BUY FROM HERE***
***DO NOT BUY FROM HERE***
UK trading standards involved due to selling a chair with flammable fabric which breaches UK health and safety laws.
The chair is so bad.
I cannot tell you how shocking it is. It looks like it was made my someone who put together scraps of fabric and materials such as foam and chicken wire together.
Please do not waste any money here. They will refuse any refund request because they operate a below par Temu shop. Yes, worse and lower in quality than Temu!
Spend a few more £/$/€ and go for a REPUTABLE retailer. There are plenty of good ones in China. Just not Lakiq.
13 November 2025
Unprompted review
Reply from Lakiq
Dear Salauddin,
Thank you for taking your precious time to leave this review. Please be advised that we take it seriously. We've send you a private message for order details, once confirmed, our representative will contact you on this matter.
To clarify, all Lakiq products undergo strict quality inspections, which of course include compliance and safety. We regret that this item hasn't met your expectations. That said, we'll try our best to explore a suitable resolution to make all things right for you.
We look forward to hearing from you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Absolute scammers and poor service
Absolute scammers , ordered study table from them ,took ages to arrive and completely difficult to what e saw on the website . Piece of junk cheap wood with no accessories and missing back panels , offered me from 5% to 40% refund or replacement rather than refund , absolute let you down , do not buy anything from them as they will rip you off and ending up getting most junk item you ever imagine ..👎👎
20 August 2025
Unprompted review
Reply from Lakiq
Dear Suri,
Thank you for taking your precious time to leave this review.
We’re truly sorry for the frustration and confusion this has caused, especially when the actual product didn’t align with your expectations and missing parts.
Regarding the missing parts, once verified, we'll provide a free replacement for you, until you can enjoy your new pieces.
And as for the displayed photos on Lakiq, please note all photos are taken directly from actual products. We've shared your feedback wih the supplier.
If you prefer other resolutions on this matter, please feel free to let us know.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Order 797322 – No Delivery, No Support, and No Resolution. I Expect a Full Refund.
My name is Tim Hutton, and this review concerns my order #797322, placed on 20 September 2025 through the Lakiq website. I purchased the Modern Simple Style Rectangle Timber White Office Computer Desk with Compartment Drawers and Exterior Shelving (White, Table Only, 120 × 50 × 74 cm) for £116.75, plus £7.39 shipping and £2.27 insurance, totalling £126.41.
Since receiving the confirmation email, I have not received the product, no tracking information, and no genuine communication from customer service. Every attempt to reach out is met with the exact same automated message asking me to “confirm the order” and claiming the product is “subject to strict quality checks.” I am providing all the details again right here to prevent any further avoidance:
Name: Tim Hutton
Order Number: 797322
Order Date: 20 September 2025
Item: White Office Computer Desk (120 × 50 × 74 cm)
Total Paid: £126.41
There is no excuse for ignoring customers, withholding updates, or failing to deliver paid-for goods. I am requesting one final time:
Immediate confirmation of my order status,
A valid tracking number, OR
A full refund of £126.41.
If this is not resolved promptly, I will be pursuing legal action and reporting this matter to my bank, trading standards, and all relevant consumer protection authorities.
Do not respond with the same automated template — the full order information is included above. I expect a real response and a real resolution.
20 September 2025
Unprompted review
Reply from Lakiq
Dear Tim,
Thank you for taking your precious time to leave this review.
We've reviewed your order - it is in transit now. The latest status is 'The package has completed customs clearance.' on 16th. It will be handed over to the final courier and then arrive soon later. For further information, you can track by yourself through https://www.lakiq.com/tracking.
Further, we want to assure you that all logistics information provided by us is accurate and verifiable. You can check the shipment details not only through our system but also directly on the official website of the designated carrier.
Please note that during the initial phase of international transit (particularly sea freight), tracking updates may be infrequent or delayed. Detailed, localized updates will only become available once the package has successfully cleared customs and has been handed over to the final mile carrier.
If you ever find that no relevant information is available, or if incorrect details appear, please do not hesitate to contact us immediately, through the following email address - we'll check with the logistic company for accurate information and then keep you updated.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
They tried to take of money from my…
They tried to take of money from my bank account. I have now just a problem with my bank to pay something. Don't buy nothing at all from them. Need to wait for my new card. Avoid a shopping with Lakiq.com
2 November 2025
Unprompted review
Reply from Lakiq
Dear Daniel,
Thank you for taking your precious time to leave this review.
At Lakiq, we use one of the most secure online systems to protect your personal information from unauthorised use, as well as the payment.
We see you've tried to place three orders and all of them are pending payment (*order id: 800212, 800369, 800370), that's why the payment method you've chosen needs to pay for them. If you still have any other questions, please contact us for more details.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Really really bad experience
Really really bad experience. Ordered desks for my children for school year start. It's been almost three months still haven't arrived. I wish I read the reviews before the order. No phone number, no customer service at all. Very very bad company.
5 November 2025
Unprompted review
Reply from Lakiq
Dear Enkhchimeg,
Thank you for taking your precious time to leave this review.
During the waiting, for the most up-to-date information on your order, we kindly invite you to visit our dedicated tracking page. You can access it directly at https://www.lakiq.com/tracking. On this page, you may enter your order number and the email address used for your purchase, or simply log into your account to view the latest status.
If you require any further assistance, please do not hesitate to contact us - through the following email address or Live Chat, which is showed on each page of our website.
We apologize for kept you waiting. Thanks for choosing Lakiq.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Do not buy from this company I have…
Do not buy from this company I have been waiting over 6 months for a item I ordered and they cant even tell me where it is just say they will send it but never do. They have taken my $799 aud and run with it. Very disappointed.
- There reply after 10 emails and saying my package was destryed and they will send destroyed package if I like -
According to the cancellation policy, a 40% order processing fee will be charged (only 60% of the order amount will be refunded, and delivery will not be made).
4 November 2025
Unprompted review
Reply from Lakiq
Dear Sarah,
Thank you for taking your precious time to leave this review.
There are three packages in your order, one was signed for, and the rest were returned to our overseas warehouse at this moment. Please contact us for further help.
Since we work in partnership with our logistics providers, and the final delivery is handled entirely by them. While ensuring that our customers receive their orders promptly remains one of our top priorities, certain exceptional circumstances—such as incomplete delivery information, inability to reach the recipient, or arrangements made by the logistics provider—may prevent successful delivery. In such cases, to secure a smooth and accurate delivery, the parcel will be temporarily returned to our overseas warehouse. Once the customer confirms the address, we will arrange a complimentary re-delivery.
Once we confirm the address, we'll immediately arrange the re-delivery for you, to ensure you can get the full order as soon as possible.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
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