I would advise anyone against buying from this company. I ordered 2 reasonably expensive shoe racks. After taking months to arrive I was massively disappointed. The quality is truly awful and cheaply... See more
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Whatever you do, don’t buy from this scammy company. Three months after our purchase we have finally received our €€ back from PayPal, after not receiving it and a hideous email exchange with Lakiq‘s... See more
Company replied
Shocking. Bought some office desks/units. Waited months, arrived in thin cardboard boxes. Boxes bashed to hell. Components inside not protected and chipped and broken. Company refuses refund. Kit... See more
Company replied
One of the worst furniture experiences I have ever had. Please do not order from this company. Furniture quality is poor, missing hardware and non-drilled pilot holes for the brackets. When I chatt... See more
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1.5
Bad
733 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We ordered three gorgeous brass and marble carts..
We ordered three gorgeous brass and marble rolling carts for bottle service at our nightclub in Chicago. They have been abused beyond reason, and are still solid as a rock and beautiful. We have just ordered more, very pleased with the quality and materials...However...It did take a few months to arrive, which was a bit frustrating. Sometimes quality is worth waiting for. We had a good experience with the staff we spoke to and emailed with. We received regular notification regarding delays. Overall, a 9 outta 10!
21 April 2026
Unprompted review
Reply from Lakiq
Dear Jason,
Thank you so much for sharing your detailed experience with us! We're absolutely delighted to hear that our brass and marble rolling carts have held up so well under heavy use in your Chicago nightclub. It means a lot to know that the quality and materials continue to impress you—and that you've chosen to order more.
We also truly appreciate your honesty regarding the longer delivery time. While we always strive to deliver as quickly as possible, delays can sometimes happen due to the nature of sourcing premium materials and handcrafted production. We're glad that our team was able to keep you informed with regular updates, and we thank you for your patience and understanding—quality is indeed worth the wait.
Thank you again for the 9/10, and for being such a valued customer. We look forward to serving you again, and we'll keep working hard to earn that perfect 10 next time!
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
NO QUALITY
NO QUALITY, NO SERVICE, PLEASE DO NOT BUY!
The worst quality ever seen in my life for such an expensive, bad quality materials. The parcel arrived damaged, 3 months after purchase. They offered multiple deals, 5%, 15% refund plus a present from a list to choose. After not accepting it, continuous emails from their part were sent to choose another furniture of similar value. But no total refund was given. The quality is shocking so I am sure the rest of their products are the same. The furniture I received are in the skip, why would I want to go through the same process?
18 November 2025
Unprompted review
Reply from Lakiq
Dear Cristina,
Thank you for your honest feedback. We are truly sorry to hear that you received the worst quality you have ever seen — especially given the high price you paid. Damaged packaging, a 3‑month wait, poor materials, and the poor resolutions are completely unacceptable. That is not our service standard.
We are dedicated to providing high-quality home decor items to customers worldwide. To achieve this, we collaborate with a network of suppliers known for their superior quality, affordable pricing, and unique designs, offering a wide selection of home decor products for our customers to choose from. Prior to shipment, every product and order undergoes rigorous quality inspection and enhanced packaging procedures. We meticulously verify that each product's color, materials, and functionality align precisely with the descriptions provided on our website. For items made of delicate or specialized materials, we reinforce the packaging—particularly at the corners and edges—utilizing protective foam inserts and custom wooden crates to ensure the necessary protection during transit. Furthermore, we partner with numerous reliable, secure, and efficient logistics providers across the globe to guarantee that every order is delivered safely and promptly.
When issues arise, we do not make excuses. We view customer feedback as an invaluable asset and are fully committed to taking responsibility for resolving any problems to ensure a satisfactory outcome for our customers. Regarding your specific order, we would like to offer you a replacement item. Alternatively, if you prefer, you may select a different product of equivalent value from our website. We sincerely hope to earn your understanding and ensure your complete satisfaction.
We understand that your feelings. We simply want to take responsibility and make things right. Again, we apologize sincerely.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I am updating my previous review
I am updating my previous review to reflect what has become an unacceptable and deeply frustrating experience.
The product I received is of shockingly poor quality—easily the worst I have ever encountered. Despite clearly raising these issues, the company has repeatedly refused to issue a refund. Instead, they continue to push a replacement of the exact same substandard product, which completely ignores the core problem.
What is even more concerning is their attempt to shift all responsibility onto the customer. I have been told that if I want to return the item, I must cover *all* international shipping costs, including clearance fees. Their exact words:
*"We are unable to provide the relevant services. If you still want to proceed with a return, you're responsible for all shipping fee occurred during the international transportation, including clearance fee."*
This is not acceptable. It is an obvious attempt to discourage returns and avoid accountability.
A quick look at Trustpilot shows numerous customers reporting similar experiences, which strongly suggests this is not an isolated incident but a consistent pattern of behaviour. The company continues to make claims about quality control that simply do not match reality.
To make matters worse, they refuse to provide the name or contact details of anyone responsible, hiding behind generic, anonymous online responses rather than addressing the issue properly.
At this point, it is hard not to conclude that this company is deliberately misleading customers and doing everything possible to avoid taking responsibility when things go wrong.
I would strongly urge anyone considering purchasing from this company to read all the reviews on this platform.
5 May 2026
Unprompted review
Reply from Lakiq
Dear Evelina,
Thank you for updating your review and sharing these serious concerns. We are truly sorry that your experience has become unacceptable and deeply frustrating.
Not all case needs return. We have posted all the return policy at our site and product description page. Upon receiving your complaint, we immediately investigated the matter and offered you several suggestions. However, as these suggestions were framed as home decor solutions, they inadvertently led to a misunderstanding on your part.
Please rest assured that we have no intention of evading this issue. Regarding the problem you encountered, we are prepared to ship you a brand-new replacement product, or you may opt to select a different new item of comparable value. If the product is indeed unusable, we can further discuss a refund arrangement. Please reply to our email at your earliest convenience. We apologize once again for the inconvenience.
We are taking immediate steps to change our return and quality control policies. Again, we are deeply sorry.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Scammers
Scammers! I had to contact the Chinese consumer rights to get my money back after requesting a refund. Was going back and forth with them where they kept offering me a discount to keep my order. DO NOT USE THEM!!!
1 May 2026
Unprompted review
Reply from Lakiq
Dear Kim,
We are very sorry to hear about your experience. You are right — repeatedly offering a discount instead of processing your refund was wrong, and it should never have required you to contact Chinese consumer rights to get your money back. That is unacceptable.
We attach great importance to every customer's after-sales request and strive to offer as many options as possible. Different refund terms may apply depending on the specific circumstances; we intend no offense—we are merely offering suggestions. May we ask if you have received your refund yet? Should you have any further questions, please feel free to contact our customer service team.
We sincerely apologize for the frustration and wasted time. We have reviewed your case and retrained our customer service team to ensure that legitimate refund requests are handled immediately.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Damaged Item Received, Poor Customer Service
I ordered a black Chandelier from this company and waited 4 months for it to arrive. Order no 804605
On opening the box it was clearly evident that the main stem of the Chandelier has a manufacturing fault. It looks as though a slug has crawled over it but on closer inspection the fault is on the inside of the glass so must have been there when it was made. It looks awful.
Also the ceiling plate fixings do not match either the picture on website or the included instructions. It is completely different and there is a threaded pipe and washers missing from the pack so I cdd as my even hang it.
Emailed Lakiq support and sent them photos and videos showing the damage and missing parts.
I was initially told “ We’ve reviewed your case and can confirm that while the item may have damage, its functionality and overall quality remain unaffected.
As our valued customer, we would like to offer you 15% coupon and Thank You Gift”
This is a totally unacceptable response. Why would I want to keep it with a 15% coupon of a future purchase and a cheap Thank you Gift?
I emailed again saying I wouldn’t accept this and want to return it.
Got message again this morning offered me 5% off!
This company clearly doesn’t understand how to treat customers. Why would I want to keep and item that has a huge imperfection in it and that is functionally useless since I can’t hang it.
Wish I had read reviews on here before buying as I certainly would not have purchased had a known how many customers receive bad products and experience from this company.
I know things can go wrong but it’s how the problems are dealt with that is important and Lakiq certainly need to get their act together and be more proactive.
Update 7/5/26
I have spent a week emailing Lakiq back and forth demanding my right to reflect the goods as they are faulty and return for full refund.
Each time Lakiq offer me a free gift or replacement product with discounts ranging from 5% to 20%.
I made it abundantly clear several times that I don’t want a replacement as that will take weeks and weeks to get here with no guarantee that it will be any better. They completely ignore my rejection requests.
I have had no choice but to file a chargeback claim with my card provider.
Absolutely shocking Customer Service.
Lakiq seem to feel that as they are not based in the UK they can circumvent our consumer rights laws.
Will have to see if my chargeback claim is settled.
29 April 2026
Unprompted review
Reply from Lakiq
Dear customer,
Thank you for your detailed feedback and for providing your order number (804605). We are truly sorry for your terrible experience with the black chandelier, the 4-month wait, the manufacturing defect, the missing parts, and the unacceptable responses from our customer service team.
You are absolutely right — offering a 15% coupon or 5% discount for a damaged and functionally incomplete product is not a solution. We completely failed to handle your case properly, and we apologize.
However, we would like to take this opportunity to offer an explanation. We sincerely apologize that our customer service representatives were not physically present at the time of delivery; consequently, based solely on the photos you provided, we may have misjudged your actual situation or request, leading us to propose an incorrect solution. Nevertheless, in accordance with our after-sales policies and procedures, our standard priority for defective products is to arrange for the shipment of a complete, brand-new, and defect-free replacement unit, or to provide replacement parts to rectify the defect. Once again, we offer our deepest apologies.
To demonstrate our most sincere apologies, we would like to send you a brand-new replacement product; alternatively, you may select a different new product of similar value. We kindly ask that you reply to us to confirm your shipping address.
We understand that you wish you had read reviews before purchasing, and we don’t blame you. We are committed to improving our quality control and customer service. Again, we sincerely apologize for the frustration and wasted time.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Quick Delivery, Easy Assembly & Stylish Quality Wine Rack
Really pleased with this product. Delivery was much quicker than estimated, which was a great surprise. It arrived very well packaged, with everything secure and in perfect condition. Assembly was quick and straightforward—no hassle at all and it fits perfectly in my space, and the stackable design is a huge bonus if I want to expand in the future.
Practical, durable, and great value for money—highly recommended!
26 April 2026
Unprompted review
Reply from Lakiq
Dear Ellen,
Thank you so much for taking the time to share your experience—we truly appreciate it!
We’re really glad to hear that the delivery exceeded your expectations and that everything arrived safely and in perfect condition. It’s also great to know the assembly process was smooth and hassle-free for you—that’s exactly what we aim for.
We’re especially pleased that the design fits your space well and that you find the stackable feature useful for future expansion. Hearing that you find the product practical, durable, and a good value means a lot to us.
Thank you again for your kind words and recommendation. If you ever need anything or decide to expand your setup, we’ll be more than happy to help!
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
One star is one to many the coffee…
One star is one to many the coffee table I received was not the quality shown, it was chipboard badly covered in plastic
Trying to send back and get a refund is impossible they just bombard you with nonsense emails that are full of false promises that go no where
Con dont waste your money
I have not received a new product or replacement or refund
23 April 2026
Unprompted review
Reply from Lakiq
Dear Rebecca Toms,
We definitely understand your frustration and the inconvenience about the service and the product. Really sorry we have no mean to offend but just to explain that most of our product are customized and made-to-order. Before shipment, we have strict quality inspection and strengthened packaging. We have tried to show every details about the product at the website description. Unfortunately sometimes it may still not enough compared to the offline shopping.
After receiving your request, our team proceed rapidly to take your order in priority and serve for any different possible replaced solution. We are truly sorry that you are tired of this kind of communication back and forth but we only want to provide a professional and comprehensive service for home decor suggestions for you.
We will not find any excuse to abuse the problems and serve our customer satisfied and make good home decoration is our service permission.
In this case, we can provide a brand-new product with the similar price with your original product for you. You can select freely at our site and choose some of the product and send to us. Or you can contact us for further solution.
Thank you again for your kind comment.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
This is NOT a trustworthy business
This is NOT a trustworthy business. They are slow to gather your order. Shipping takes weeks to months, depending on how long the ocean freighter takes to get from China to US. When I decided to cancel my order (items were not shipped yet), they asked me to confirm my cancellation 4 times, back and forth via email. I had to confirm twice that I would accept their 20% handling fee instead of any deal they offered on their products. I have yet to receive an 80% refund. Do not trust this company.
20 April 2026
Unprompted review
Reply from Lakiq
Dear Amber,
Thank you for sharing your experience, and I’m truly sorry for the frustration and inconvenience this has caused you.
To be transparent, our website clearly states during checkout that order processing takes 7–10 days, and shipping by ocean freight takes an additional 26–31 days. We also explain our 20% handling fee policy on the website for canceled orders. We understand that these timelines and policies may not suit everyone, and we regret that they led to your decision to cancel.
Regarding your cancellation request: we reply to all customer emails in the order they are received. At the time you sent your confirmation to cancel, our team had not yet gotten to your email in the queue. We sincerely apologize for the delay, that was not our intention, and we understand how frustrating it must have been.
Now that we have received your final confirmation, we will process your 80% refund as quickly as possible.
We are very sorry again for letting you down. Thank you for your patience, and we will work to improve.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I would not advise to buy anything from…
I would not advise to buy anything from Lakiq, if you are dissatisfied they don't email you return receipt and negotiate forever.
13 April 2026
Unprompted review
Reply from Lakiq
Dear Tea,
Thank you for your feedback, and I’m truly sorry to hear that you’ve had a frustrating experience with your return request. That’s not the kind of service we want to provide, and I appreciate you giving us the chance to respond.
After reviewing the photos you sent us, our team confirmed that there was no damage or defect with the product itself. The instability you’re experiencing — the bookshelf not standing firmly — is most likely because the four legs are not sitting on a completely flat or even surface. This is a common issue with assembly on uneven floors, and it can usually be resolved by slightly adjusting the feet or repositioning the unit.
We genuinely want to help you solve this, not “negotiate forever.” If you’ve double-checked the surface and the issue still isn’t resolved, please let us know. We are more than happy to send you a new set of replacement parts completely free of charge — no need to return the original item.
We never ignore customers, and we don’t hide from problems.
Thank you for your patience and honesty.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Cheap and nasty products is the best way to describe this Lakiq
The biggest mistake to not read reviews before purchasing what they call good quality bookshelf. It was absolute rubbish and the fact they stand by their quality and sell their poor quality products on Amazon is beyond me. I have no idea how Amazon still lets them sell their products on their platform with all these negative feedback and reviews. Once assembled it almost falls over and there is gaps in between the joints and was built by a handyman who looked at me in disgust as to why I would buy such a terrible cheap looking product. This company are scammers and there should be a warning before anyone buys from them. Cheap and nasty should be what comes up when you try and purchase from them.
No 100% it’s Lakiq. I don’t have the wrong Company there are Google suggestions of your association with Amazon. But no it’s you. I don't know how many times I have to tell you that it is your company. If I could attach a copy of the receipt to this review I would. But I am doing one better. Please don't tell me I have the wrong company. You do sell your rubbish products on Amazon. Buyers refer to the below!!!
LAKIQ @ Amazon.com:
Amazon.com
LAKIQ Modern Writing Desk with Storage - Small Size Home Office Computer Desk with Hutch with Bookshelf with Storage Shelves 31.5" L x 15.7" W x 42" H Without Read more
18 December 2025
Unprompted review
Reply from Lakiq
Dear Jennifer,
Thank you for your message, and I completely understand your frustration. I am truly sorry that you feel let down by your purchase, and I want to help — but to do that, I genuinely need your order number.
Simply mentioning the brand name or a product title like the "LAKIQ Modern Writing Desk with Storage" does not allow us to locate your specific purchase, verify the issue, or take any concrete action on our end.
Without an order number, we cannot:
- Confirm that the product was indeed purchased from us (and not from a third-party seller or a different store)
- Process any replacement, refund, or investigation
If you no longer have the order number, please provide:
- The email address used to place the order
We want to make things right, but we can only do that if you give us the basic information needed to locate your order. Thank you for your understanding — and again, I sincerely apologize for the trouble you've experienced.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
AVOID LAKIQ
Lakiq is honestly one of the worst companies I’ve ever dealt with. I ordered a piece of furniture from them and the whole experience turned into a complete nightmare.
When the furniture arrived, the first thing I noticed was that there were absolutely no assembly instructions. Nothing. No manual, no guide, nothing in the box. I literally had to hire someone to help me figure it out, and even then it took hours of trying to guess how everything was supposed to fit together.
Then I realized the color was completely wrong, not even close to what I ordered. But it gets worse, the product isn’t even the same as the picture they advertise. The listing clearly showed a wine cabinet with 12 spaces to store wine bottles, which is exactly why I bought it. The one I received only has 9 spaces, which makes it a completely different product.
The quality is also terrible. The materials feel cheap, flimsy, and poorly made. It definitely doesn’t feel like something that will last long.
When I contacted customer service to explain all these issues: wrong color, wrong design, missing instructions, and bad quality, they told me I would have to return the furniture myself and pay for shipping. The problem is that the furniture is pretty big, so shipping it back to China would cost hundreds of dollars. They basically expect the customer to spend a ridiculous amount of money just to return their mistake.
And even after explaining all of that, they still didn’t want to refund my money.
So basically: wrong product, wrong color, missing instructions, terrible quality, hours wasted trying to assemble it, and the company refuses to take responsibility.
Avoid Lakiq at all costs. This has easily been one of the worst online shopping experiences I’ve ever had.
28 March 2026
Unprompted review
Reply from Lakiq
Dear Alma,
Thank you for sharing your detailed feedback, and we are truly sorry that your experience with us has led to so much frustration. Please know that we take your concerns very seriously.
We would like to respectfully clarify a few points based on our records:
Assembly instructions – We did send you a digital copy of the assembly manual via email shortly after you reported that it was missing from the package. We understand that this does not replace the convenience of having a physical copy in the box, and we sincerely apologize for that oversight.
Installation – From the photos you sent us, it appears that you were able to assemble the wine cabinet successfully. We truly appreciate the effort and time you invested in doing so, and we are sorry that it caused you difficulty.
Product design (12 vs. 9 spaces) – We understand your disappointment regarding the number of wine bottle spaces. This is not the experience we want any customer to have, and we apologize for the confusion caused by the product listing.
Solution offered – According to our conversation history, we have already provided you with a proposed solution. Unfortunately, we did not receive a reply from you after that. We remain open and willing to resolve this matter fairly.
If you have a specific resolution in mind that you believe would make things right – whether a partial refund, a replacement, or another solution – please do not hesitate to contact us again. We are committed to working with you to reach a fair outcome.
Once again, we sincerely apologize for the trouble and disappointment this has caused you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
While the communication was at times…
While the communication was at times bumby, in the end everything worked out and am fine with the furniture
15 January 2026
Unprompted review
Reply from Lakiq
Dear Charles,
Thank you for taking the time to share your experience – and for your honesty and patience throughout the process.
We’re really sorry to hear that the communication felt bumpy at times. That’s not the kind of experience we want any customer to have, and we appreciate you sticking with us while we worked through it.
That said, we’re very glad that everything worked out in the end and that you’re happy with the furniture. Knowing that you’re satisfied with the final outcome means a lot to us.
If you ever need anything in the future – whether it’s help with assembly, missing parts, or just a question about a product – please don’t hesitate to reach out. We’d love to make sure your next experience is a smooth one from start to finish.
Thanks again for giving us the chance to make things right, and for your understanding along the way.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Product quality low, delayed shipping to U.S., poor customer service
1 - Shipping times to the US take a long time - make sure you are not in a hurry if you choose to buy from the company. My product took over 2 months to arrive.
2 - Product quality lower than what I'd expect at the price point. For example, the image on the website has a clean wood side, but in person there are giant screws visible.
3 - Product broken upon arrival - no refund available, sent me a picture of the instructions and asked me to circle the missing pieces that I could receive in another 2 months.
4 - Changed the review to 2 stars because refund was provided after working directly with my bank to contest the charge, since customer service was poor.
2 April 2026
Unprompted review
Reply from Lakiq
Dear Taylor,
Thank you for sharing your honest feedback, and we are truly sorry to hear about your experience. This is not the level of service or quality we want any customer to have.
We take your complaints very seriously, and we would really like the chance to look into what happened and make things right for you.
Could you please provide us with your order number? Once we have your order details, we will immediately verify the situation. If a refund is what you need, we can process it much more quickly and directly than going through your bank.
We never want our customers to feel ignored or left with broken products and slow solutions. Please give us a chance to review your case promptly.
Thank you for giving us the opportunity to improve, and we sincerely apologize again for the trouble caused.
Update:
Thank you for updating your review and sharing your honest experience. We truly appreciate the feedback, even though we are very sorry to hear about the difficulties you faced.
We want to confirm that a **full refund** has already been issued to you. We sincerely apologize for the long shipping time, the quality issues, and the condition in which the product arrived. What you described — especially the visible screws and broken item — does not meet our standards, and we regret the frustration this caused you.
If there is anything else we can still do for you , please do not hesitate to contact us directly. We would like the chance to make things right, even though we know we have already fallen short.
Thank you again for your patience, and we are truly sorry for the poor experience.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Scam china drop shipping
Scam poor quality china delivery took months no shipping notifications
27 March 2026
Unprompted review
Reply from Lakiq
Dear Ryan,
Thank you for your feedback, and I’m truly sorry to hear about your frustrating experience.
Please accept our sincere apologies for the long delivery time and the lack of shipping notifications. The delay was partly due to the Spring Festival holiday period, which affected many carriers and caused unexpected hold-ups across the supply chain. That said, we completely understand your disappointment, and we regret that we didn’t communicate this clearly to you earlier.
We would like to kindly remind you that you can check the most up-to-date shipping status and tracking history at any time under “My Orders” on our website. Looking into your order, we see that a partial refund has already been issued as a gesture of compensation for the delay. We have also urged the logistics provider to speed up the delivery process.
Regarding the product quality issue you mentioned, we take this very seriously. One of our customer support team members will contact you via email shortly to verify the details. Once we have confirmed the situation, we will do our utmost to provide a solution that you are truly satisfied with.
Once again, we are very sorry for the trouble caused, and thank you for giving us the chance to make things right.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Coffee table never arrived
We purchased 2202635467 Contemporary Oak Triangle Coffee Table with Abstract Wood Base - Natural Finish in July 2025 and paid £283 for it , its now April 2026 and we still haven't received what we paid for ?
after multiple emails to Lakiq support we were told out table would be delivered on the 19/12/2025, it never arrived. After multiple emails we were told it had been damaged in transit
I asked for a refund but I still haven't received anything
Lakiq support are hopeless and just make stupid offers to fob you off this is all a big Chinees scam, don't deal with these people
Read all the other feed back its virtually all 1 star because they are scammers
With all this negative feedback there must be some international body we can report to to get this company shut down
22 July 2025
Unprompted review
Reply from Lakiq
Dear Alan,
Thank you for your feedback, and I am truly sorry to hear about your experience. Please accept our sincerest apologies for the frustration and disappointment this situation has caused you.
I completely understand how upsetting it must be to have waited since July 2025 without receiving your order. This is not the level of service we want to provide, and I sincerely regret the miscommunication regarding the delivery and the damaged transit issue.
To make things right, we would like to offer you the following options: we can arrange a free replacement for the same item, or exchange it for another product of comparable value, or process a refund for your order. Please know that we genuinely want to resolve this for you.
I have also sent a follow-up email with more details — kindly check your inbox when you have a moment. We truly appreciate your patience and the opportunity to address this matter properly.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Lakiq
Lakiq. I purchased a chair and it looks exactly like the photos. Comfortable and easy to assemble too.
3 November 2025
Unprompted review
Reply from Lakiq
Dear Simon,
Thank you so much for your kind feedback — we truly appreciate it!
We're delighted to hear that the chair you purchased from Lakiq looks exactly as shown in the photos. It's always our goal to provide accurate product representations, so knowing that we met your expectations means a lot to us.
We're also glad to know that you're finding the chair comfortable and that the assembly process was easy. A smooth experience from unboxing to enjoying the product is something we always hope to deliver for our customers.
Thank you again for taking the time to share your experience. Your support means a great deal to us, and we hope to welcome you back again soon!
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Lakiq is a SCAM
Lakiq is a SCAM. They know exactly what they are doing. You order a product in my case a wardrobe. Thinking it’s solid wood or whatever BS they put in their description, instead you get a complete piece of trash. I went through PayPal to order this product. I tried making a dispute straight with LAKIQ but you always get this generic AI written apology saying they are unable to get me a return but instead give me a choice in some other trash to pick from since I’m “such a loyal Costomer”. PayPal was able to get with someone God knows who and they agreed to get me a full refund once I shipped the product back to them and PayPal received a tracking number. Not sure if anyone has ever shipped a large box of trash to China Well I’ll tell you, you can’t unless you wanna spend well over $1000.00 to do it. So back where I said they know what they are doing. They know they are going to ship you trash say they have a good return policy but in reality you get screwed in the end. I can’t believe PayPal is even attached to this company’s name. seeing PayPal, you almost get a feeling that company is going to be legit. DO NOT FALL FOR THIS.
All these return comments from Lakiq on this review site are BS too. They make it sound like they are helping that person out when in reality they are emailing you on the side saying they can’t do anything
PLEASE DO NOT ORDER FROM LAKIQ THEY ARE A COMPLETE SCAM!!!
4 March 2026
Unprompted review
Reply from Lakiq
Dear Ben,
Thank you for sharing your feedback, and I'm truly sorry to hear that your experience with us has led to such frustration. I want to personally address your concerns and clarify a few things.
First, I want to assure you that we are not a scam, and we take all customer concerns seriously. When you reached out about the wardrobe not meeting your expectations, we did our best to offer solutions. While a full return to China can indeed involve high shipping costs, we provided you with alternative options,including replacement parts and partial refund—options we offered because we genuinely wanted to make things right for you. I understand that you preferred a full refund, and I respect that.
Regarding the PayPal dispute, PayPal reviews cases carefully and makes decisions based on the information provided by both sides. If the product had been completely unsellable or entirely different from what was described, PayPal typically sides with the buyer. The fact that they requested the item to be returned before issuing a refund is part of their standard process.
I sincerely apologize if our communication felt generic at times—that was never our intention. We strive to support every customer personally, and I'm sorry we fell short in your case. We are actively working to improve both our products and our customer service experience.
We genuinely want to find a fair resolution for you.
Thank you for your honesty, and again, I apologize for the frustration this has caused.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Worst quality and worst customer service ever
Worst customer service ever experienced; products of ridiculously low quality materials and delivered rusty, dented and damaged in many areas. I immediately provided clear evidence (pictures and videos) of the items. They offered a 5% refund with ridiculous excuses. At the end, after one months of enails, they agreed for a higher refund (still unacceptable). Really the worst!
16 March 2026
Unprompted review
Reply from Lakiq
Dear Sofia,
Thank you for sharing your experience, and I'm truly sorry to hear about the frustration you've faced. This is certainly not the level of service or quality we want our customers to experience, and I sincerely apologize for the condition in which you received the items, as well as for the difficulty in reaching a fair resolution.
We take feedback like yours very seriously, and I would really like to look into this matter promptly. Could you please provide your order number? Once I have it, I will investigate immediately and work with you to find a solution that is fair and satisfactory.
Your satisfaction is important to us, and I truly hope we can turn this experience around.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
The desk I ordered looks fantastic in…
The desk I ordered looks fantastic in my office. It has a modern look and feels sturdy once assembled. Customer support also replied quickly when I asked about shipping updates.
26 January 2026
Unprompted review
Reply from Lakiq
Dear Arabella,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that the desk looks fantastic in your office and that it brings the modern, sturdy feel you were hoping for. It's great to know the assembly went well and that the style fits your space perfectly.
We're also really glad our customer support team was able to assist you promptly with your shipping inquiries — providing helpful and timely support is something we truly care about.
Thank you for choosing us, and please don't hesitate to reach out if you need anything in the future. Enjoy your new desk!
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Good online store for modern furniture…
Good online store for modern furniture styles. The chair I ordered looks great and feels comfortable. Shipping took a little while but everything arrived intact.
29 November 2025
Unprompted review
Reply from Lakiq
Dear Kieran,
Thank you so much for your kind words and for taking the time to share your positive experience! We're absolutely delighted to hear that you're happy with your new chair—it's wonderful to know that it not only looks great in your space but also provides the comfort you were hoping for.
We truly appreciate your understanding regarding the shipping time. As we source modern furniture pieces that prioritize both quality and design, delivery can sometimes take a little longer than standard options, but we're always thrilled when our customers find that the wait was worth it. It's fantastic that everything arrived safely and in perfect condition.
Your satisfaction means the world to us, and we hope your new chair brings you comfort and style for many years to come. Should you need any assistance in the future or have questions about coordinating pieces, please don't hesitate to reach out. We'd love to help you complete your modern furniture collection!
Thanks again for choosing us and for your support—it truly makes our day!
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
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