Lakeland Leather Reviews 

1,805
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the leather goods are crafted from exceptionally soft, premium materials and feature modern, stylish, and practical designs that suit everyday use perfectly across various occasions. People also heavily appreciate the remarkably fast delivery service, helpful staff members, and the careful, beautiful packaging provided during online orders. However, some customers also noted occasional issues with item sizing, fit, or unexpected product durability concerns. A few reviewers occasionally experienced minor challenges when specific purchased items did not quite match expectations, leading to necessary returns or unexpected sizing adjustments.

What people talk about most

Product

Customers report overall satisfaction and positive experiences with the product range. Many reviewers praise... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the leather items are... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the exceptional speed and prompt... See more

Order

Reviewers highlight positive aspects of ordering online, noting that the website is straightforward and the... See more

Service

Reviewers mention positive feedback about service, highlighting a brilliant and efficient experience from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the quality of the leather that Lakeland use…super soft and ultra comfortable. The fit of the jacket is great too although the sleeves of my latest purchase are a bit on the long side so will... See more

Rated 5 out of 5 stars

I've invested in a few jackets from Lakeland Leather over the years, both online and in person. The designs are modern, but can be worn for many years whilst still being fashionable and are a joy to... See more

Rated 5 out of 5 stars

Good description of product, easy to order and delivery on time. I did expect bag to be in a box rather than just thick brown paper which didn't seem much to protect the leather. My partner hasn't use... See more

Rated 5 out of 5 stars

Prompt delivery. Well packaged. Sadly the item had to be returned as it wasnt suitable- a note to others, I still use cash and bank notes - not Euros, didnt fit the wallet section. A shame as its a... See more


Company details

  1. Clothing Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Belt Shop
  5. Leather Coats Store
  6. Women's Clothing Store

Written by the company

Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,805)

384 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent in every way!

The website was clear and straightforward to use, and the description and picture of the leather jacket was exactly as it said and showed. I am delighted with my purchase and the leather is particularly soft. Excellent value for money too.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Butter soft excellent price leather jacket

Delivery was next day delivery. Leather was butter soft fit was excellent. Sadly colour was wrong for me not as expected phoned customer service spoke to a lovely girl explained the situation she was very apologetic forwarded me a return label almost immediately. Posted Friday had an email on Monday stating jacket received later had another email to state refund would be in my bank within 2days. Excellent company would highly recommend. Will purchase from them in the future.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Won't be going back unpleasant staff member

I was in lakeland leather in Northallerton today and I bought a leather case for my glasses in the samples box I paid for it literally turned behind me and saw a better case which was more expensive I hadn't even gone out of sight of the sales assistant I asked if I could pay the difference and buy the more expensive case the sales assistant attitude stunk she said no there's no returns on samples I said but I've literally just bought it I'll pay the difference for the more expensive one but no she turned her back on me and walked away. Before I was served there was a couple in front of me I don't know what was said but I saw the man throw a shirt on the counter told her you can stuff it and stormed out the shop if that's how Lakeland staff treat there customers I'll never step in that shop again. Also my aunt who I was with was going to buy a leather jacket for her daughter but when she saw how the staff member treated me she put it back the woman staff member was extremely unpleasant.

26 March 2026
Unprompted review
Rated 4 out of 5 stars

Beautifully made bag.

My bag is absolutely beautifully made - with real care and attention to detail. Excellent quality , packaged with care and communication and delivery were excellent. I’m only not giving it 5 stars because I ordered navy and I feel the navy is more of a dark blue-ish grey - so I’m a little disappointed with the colour. However that may just be my own take on navy! Overall I would thoroughly recommend.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Genuine product and fit well

This was my first purchase from Lakeland Leather and done online So was a little worried if it's gonna fit and be genuine product. I made an online purchase on Friday night and my jacket was received on Tuesday morning (Wilton Leather Jacket). I can feel is genuine product and fit well on me. I'll definitely be back for more for myself and as a gifts. Thank you.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I have purchased 5 jackets…..

I have purchased 5 jackets from Lakeland in the past year (yes I have a problem!) 4 of which have been at the Clarkes Village store and another via the website. I also ordered another which I returned/cancelled. The quality of the jackets are fantastic, great quality leather and sheepskin that is extremely well cut with a great fit. I actually think they are better in person and on than they are made to look on their website! The staff in the Clarkes Village store are great, amazing service and really helpful. The online buying experience is the same with quick replies to emails, fast delivery, and really easy to deal with.
I would absolutely recommend for both the quality of the jackets and bags, and for the great customer service.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Buttery soft leather

Ordering was simple , delivered by the date and very well packaged .
Gorgeous jacket again in well packaged box and tissue .
Lovely fit , not skimpy.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I ordered black leather handbag which…

I ordered black leather handbag which was my first order it arrived very quickly and got 10% off for first order .
the leather is lovely and soft and bag very roomy. The company sent me a couple of e mails thanking me for my purchase which i thought was lovely personal touch. would def recommend this company

3 March 2026
Unprompted review

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