Lakelandhome Reviews 

One star is being generous. I ordered a product that was due to be delivered in 2 weeks. I am now 4 weeks down the line. I have never once been updated by LakelandHome. I have contacted customer services on 3 occasions to be given different excuses each time.
I have since cancelled my order and was informed that the cancellation team would email me and I would receive a full refund. Needless to say, I have never received an email or had the refund.
Do not bother at all with this company, false advertising and very poor customer service. Slow to refund but quick to take the money!!

DO NOT MAKE THE MISTAKE OF BUYING FROM THESE GUYS. Failure to deliver and then failure to refund. Had to get my bank to reverse the charge

For a company that uses the phase 'where quality matters' the service from Lakeland Home was shockingly bad. I ordered a bin store on a 7 to 10 working day delivery leadtime Having had no feedback from them other than the order confirmation 12 days on, I contacted them. No apologies, but lots of excuses and 'I'll need to speak to the warehouse' delaying methods. They committed to give me a confirmed delivery date and then continued to come up with further excuses why they hadn't contacted me. When I asked again when my item would be delivered they could not give me a straight answer. I've asked to cancel the order and receive a full refund. Even for this there were excuses as to why I needed to contact someone else - let's see how that goes! Avoid these clowns at all costs!

Ordered a large keter storage box for the garden
Deliverey did take a little longer than anticipated, but if I'd wanted next day delivery (as everyone expects these days), then I would have ordered from Amazon at an extra expense of £50
So, have a little patience and understanding that smaller companies need our business to survive
Delivery was well communicated and arrived on time

The order placed for the shed arrived and it was fantastic. The instructions were simple and easy to fit and each part was labelled so it didn’t take too long to build. The customer service was absolutely amazing and I would definitely recommend to family & friends Thanks you so much for everything

Like many others, I wish I had seen and read the reviews before placing an order.
Less than 24 hours after placing my order I emailed Lakelandhome requesting that the order be cancelled. I received an email 7.30pm that night (after customer service had closed) saying my query will be passed to the accounts team to 'look into' and why did I want to cancel. I replied immediately with my reason (not that I have to give one under the Consumer Contracts Regulations 2013) and that could I have confirmation of the cancellation and notification of the refund.
I have emailed everyday and not had one single response, this is customer service at it's absolute worst.
I have today (15th May) sent a 'Without Prejudice' email stating 'Under the Consumer Contract Regulations 2013, I have the right to cancel my order, without reason, and receive a full refund within 14 days of notifying you of my cancellation. Ignoring me does not extend your responsibility to issue a refund within 14 days.
If I do not receive a response by Friday 16th May, I shall be contacting Trading Standards and raising a dispute with my credit card company'
The only saving grace of this whole debacle is I paid using a credit card.
DO NOT TOUCH THIS COMPANY - no transparency as to who they really are. SWL Retail Ltd (previously shedworld.co.uk), Lakeland Home Retail Ltd both registered on Companies House, details are identical.
15th May UPDATE - at 9.30pm I received an email from Lakelandhome saying my order had been cancelled and a refund had been credited back to my card. It stated that it could take up to 7 days for the refund to appear.
22nd May UPDATE - I emailed requesting proof that the refund had indeed been actioned, I've had no response.
27th May - UPDATE - still no refund. I have raised a claim with my credit card company.
Finally got an email showing proof of refund, no date on it. Replied asking when the refund was done, no response.
28th May - UPDATE - refund received on my credit card. It clearly shows that it wasn't done on the 15th but the 25th. 10 days after they told me it had been done and left their account. Absolute lies from the start. Glad it is over.

Was not happy to be told I could not use my nhs I'd badge I had to have a blue light card many well known retailers accept my I'd dadge you missed a big sale

The product is very rigid and easy enough to put together, although it does take two people, the finished product looks brilliant I definitely recommend getting one and a little something to bear in mind. These are a fraction of the cost of a wooden shed and are maintenance free something to consider when buying your next garden shed, And finally great customer service. Only too willing to help, big thanks to Chris who I dealt with.

Absolutely terrible! DO NOT USE!
Still have not received item from order and placed on 30th March. Website says delivery in 7-10 working days which is not at all the case.
Customer service is useless- no one responding to e-mails and calling up gets cut off as automated message says voicemail is full.

Order placed 9th April, website advised item in stock but 5 weeks later still awaiting delivery. Numerous excuses and promises but no action until I mentioned Trading Standards, then suddenly it had been dispatched. However, they put someone else's contact number on my order so when the courier rang to confirm delivery they were told that the item had already been received! Then had to spend an hour sorting things out with courier company and now waiting for a revised delivery date! Very disappointing as believed I was ordering from a reputable company :(

So placed order begining of April 2025. Website said 3 to 5 day delivery. Arrived today 10th May, 5 weeks after placing order. Lots of promises made, all false. Only when I made contact with Lakeland did I get any info. Product fine on arrival. Be aware, when you order, will be weeks before you receive item.

Duramax shed nothing like their description extremely thin and floor cracked when we took it out box I doubt if it will hold weight of light mower. This kit is not worth a tenner let alone £300.00 you have to nail it down else the wind will blow it away loads of screws don't now how we will manage felt like throwing it after I opened it also just over 3ft wide not 4 as stated after its fixed your meant to seal it, utter crap don't use this supplier or get shed firms like these should not be allowed to trade no wonder they don't accept Pay Pal, AVOID. Shame I can't download photos of the crap.

Received product of outdoor storage box around 16/04.

Order had the wrong parts inside, contacted them and said they will sort it, 3 weeks and 3 emails later and still nothing. They are forever passing blame to a department that you aren't allowed to contact yourself, the parts department.

AVOID AT ALL COSTS

Ordered a shed on 22nd April with the site stating 3-5 working day delivery. 6th May and shed still not here..no contact from lakeland to explain. Customer service emails responses were curt to say the least, just giving a generic response which gave the impression they werent even looking at my order specifically. Called cust serv. Man I spoke to was lovely but shed wouldnt be arriving till nearer 10th. Will need to wait and see because once they have your money they dont bother to keep you informed of delays. Really unprofessional company. Wish i had read reviews before ordering

Placed order 12th April, no contact since 13th April when I received the order confirmation. Website stated delivery between 7 and 10 days, in stock and ready to be shipped. Emailed Lakeland Home 28th April and no reply still a week later. Looks like I’ll have to go through credit card for a refund!

Wish I had read these before parting with my money. The garden storage box took some time to arrive and as others have said, I was told it would be delayed as the lorry had broken down. On delivery I opened it up later that day and there was severe damage to one of the parts. Photographed and sent to them. Unfortunately, like others, it just falls on deaf ears. I shall have to go through a legal process no doubt and currently my garage is blocked with this package. I suggest you do not engage with this company, as they certainly will not engage with you!

Cancelled order within 7 days, after reading reviews. They offered a refund in 7 days. No sign of it after 2 weeks so will contact the bank.

Do not use this company. I ordered a garden storage box online on March 15th. By April 3rd I hadn’t received the goods I paid for and called Lakeland Home ) SWL Retail Limited. I was offered a cancellation and full refund to arrive in my account within 7 days. The refund didn’t arrive and therefore I had to raise a dispute with my bank and received the refund 20 days after I was promised this. In the end I have no goods and have spent around 7 hours calling and emailing and raising a dispute. Please do not put yourself in this position.

Garden storage box did not turn up in expected time. I had an email to report a delay. Eventually rang them up,and was told just being loaded onto Lorry. Still didn't arrive, so rang them again. Told again that it was just being loaded onto the Lorry! I asked to cancel order, as I didn't believe them. Was told it would take upto 7 days to receive my refund. Nothing happened so called my bank. They sorted my refund out within 10 days. Do NOT deal with this company! SWL Retail Ltd is what the company name really is.

Our order didn't arrive!
Called customer service and was assured the item would be delivered during that week. He also said we had chosen the busiest time of year to place our order (March), though not to worry because the warehouse was less than 40 miles from our address.
We waited another week before calling again and was told the item was out of stock then tried to sell me a similar product!
I asked for a refund and was told it could take up to 7 working days before I received the refund. We are now well beyond the 7 days and haven't yet received the £200 ?
We will never use Lakelandhome again!!