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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent customer service, highlighting the helpfulness, responsiveness, and clear communication from the staff. People also frequently commend the quality of the properties, noting their cleanliness, modern decor, and high standards. The convenient locations of the accommodations are also a significant positive, with many appreciating the ease of access to local attractions and amenities. Reviewers are particularly impressed with the detailed information provided before and during their stays, including digital guidebooks and timely updates, which contribute to a smooth and stress-free experience.

What people talk about most

Location

Reviewers consistently express satisfaction with the location of the properties. Customers frequently... See more

Staff

Consumers consistently find staff to be professional, attentive, and very helpful. Many reviewers praise the... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent communication... See more

Quality

Clients share positive opinions on quality, frequently describing properties as modern, clean, and finished... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly this apartment is beautiful great attention to detail Even the pottery is lovey Kitchen is well equipped even salt pepper oil ect for cooking The apartment is spotless and clean... See more

Company replied

Rated 5 out of 5 stars

Excellent communication! Laik kept in touch from start to finish. Check in / check out details were sent promptly on our arrival day / final day. We were given contact details of who to call if we had... See more

Company replied

Rated 5 out of 5 stars

Great apartment, great location. Modern and clean. Very good communication from company. Would highly recommend. Parking permit for car off site but only a short walk away.

Rated 5 out of 5 stars

The team at Laik were excellent and very responsive to any questions. We had such a lovey few days in the Lakes and were very happy with the cottage which was comfortable for all the family and fini... See more

Company replied


Company details

  1. Vacation Home Rental Agency

Written by the company

An independent, locally owned holiday let management company in the Lake District, UK. Laik holiday let agency provides luxury holiday cottages in Bowness On Windermere, Ambleside, Hawkshead, Coniston and Grasmere. We help make and manage super-stylish holiday homes in some of our favourite spots in the Lake District. Local, flexible and friendly. We go that bit extra with our homes and our hospitality to make sure your stay in The Lakes turns out just perfect. Cosy apartments for couples, spacious houses for groups and families, quiet boltholes where you can finally finish writing that sci-fi romance novel. We’ve got a place for all sorts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Laik give excellent customer service.

Excellent communication throughout. Very helpful staff, went the extra mile to accommodate a request. Added a personal touch to a Booking.com reservation.

20 March 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your kind review Anne. We’re pleased you found the communication helpful and appreciated the extra support from the team.

We hope to welcome you back again.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Great house in a great location

Great house in a great location! I’d definitely return!

20 March 2026
Unprompted review
Laik logo

Reply from Laik

Thank you for your lovely review Chloe.
We’re pleased you enjoyed the house and its location.

We’d be happy to welcome you back again.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

The house is great and the view is…

The house is great and the view is breathtaking

18 March 2026
Unprompted review
Laik logo

Reply from Laik

Thank you for your lovely review. We’re pleased you enjoyed the house.

Warm wishes,
Team Laik

Rated 4 out of 5 stars

Accommodating was amazing and we had…

Accommodating was amazing and we had such a good time. Loved the setting and views especially. Would just like to raise a concern with the cleanliness of the property, glasses were smeared and needed rewashing before use, floor and windows in need of a clean. Everything else was great, so thank-you for a lovely stay.

13 March 2026
Unprompted review
Laik logo

Reply from Laik

Thank you for your kind review Matthew. We’re pleased you enjoyed the setting and views and had a good stay overall.

We’re sorry to hear about the cleanliness issues you mentioned and will follow this up with the cleaning team. Thank you for bringing this to our attention.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Genuinely fantastic property in a…

Genuinely fantastic property in a beautiful location. No complaints what so ever.

16 March 2026
Unprompted review
Laik logo

Reply from Laik

Hi George,

Thank you for your kind review. We’re pleased you enjoyed the property and its beautiful location.

We hope to welcome you back again.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

The apartment was outstanding clean and…

The apartment was outstanding clean and modern, Great location definitely will go back

15 March 2026
Unprompted review
Laik logo

Reply from Laik

Thank you for your lovely review Simon. We’re pleased you enjoyed the apartment and its location.

We’d be happy to welcome you back again.

Best wishes,
Team Laik

Rated 5 out of 5 stars

What a lovely little cottage Elterwater…

What a lovely little cottage Elterwater is. It is compact but had everything we needed for our stay. We were comfortable both in the living room and sleeping, and there was everything we needed for self catering too, kitchen equipment was everything that was needed, even a full size dishwasher. And with easy access to Windermere, within a mile’s walk.
Thank you Elterwater, you were everything we could have needed.

13 March 2026
Unprompted review
Laik logo

Reply from Laik

Thank you for your lovely review Katie. We’re pleased you enjoyed the cottage and found everything comfortable and well equipped for your stay.

We hope to welcome you back again.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Great experience

From start to finish the service was fantastic. Super info to make the stay great, clear instructions and really lovely decor and amenities.

10 March 2026
Unprompted review
Laik logo

Reply from Laik

Thank you for your kind review Rachel. We’re pleased you enjoyed the service and found everything clear and well presented.

We hope to welcome you back again.

Kind Regards,
Team Laik

Rated 5 out of 5 stars

Very nice and cute house

Very nice and cute house, very clean and comfortable!

9 March 2026
Unprompted review
Laik logo

Reply from Laik

Thank you for your lovely review. We’re pleased you found the house clean, comfortable and enjoyable.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Excellent,friendly and informative…

Excellent,friendly and informative communication on every possible aspect of our stay.

7 March 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your kind words, we’re really pleased you found the communication helpful and that everything supported your stay. It was a pleasure hosting you and we hope to welcome you back to the Lakes again soon! 😊 Team Laik

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Clearly a very sophisticated and professional business who are experienced in operating holiday homes.
Beautiful property, great communication. Can’t ask for more than that. We had a lovely weekend and will be back. Would 100% recommend

6 March 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed the property and that everything from the communication to your stay met expectations. It was a pleasure hosting you and we’d love to welcome you back to the Lakes anytime.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Girls weekend away

Stayed as a group of girls for a 40th. We had a lovely weekend, the house was fully equipped, clean and the beds were so comfortable. The house itself is in the perfect location with a great view of the lake.

27 February 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your lovely review, Abbey. We’re so pleased to hear you had a great weekend celebrating the 40th and that you enjoyed the house, the comfort, and the beautiful lake views. It was a pleasure hosting you all, and we’d love to welcome you back to the Lakes again in the future.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Excellent service


From the moment we booked, your service was excellent. Communication was clear, prompt, and helpful, which made the whole process smooth and stress-free. The information provided before arrival was detailed and easy to follow, and everything was exactly as described.

Your professionalism and responsiveness throughout our stay were very much appreciated. It’s clear that you genuinely care about both the properties you manage and the guests who stay in them.

We wouldn’t hesitate to book with you again and will gladly recommend your services to friends and family.

Thank you again for a fantastic experience.

Regards,
Jennifer & Chris 😊

27 February 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your wonderful review, Jennifer and Chris. We’re delighted to hear that everything from the booking process to your stay felt smooth and well organised. It really means a lot to us that you noticed the care we put into both the properties and our guest experience.

We truly appreciate your kind recommendation and would love to welcome you back to the Lakes anytime.

Warm wishes,
Team Laik 😊

Rated 5 out of 5 stars

Very smooth experience with good…

Very smooth experience with good communication and prompt availability of the property on a very rainy day

26 February 2026
Unprompted review
Laik logo

Reply from Laik

Thank you for your lovely review, Lisa. We’re really pleased to hear everything went smoothly and that the communication and check-in worked well for you, even on such a rainy Lake District day! We hope you still managed to enjoy your stay and we’d love to welcome you back again.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Easy to book online and I struggle…

Easy to book online and I struggle sometimes with online booking. Very good communication from Laik.

26 February 2026
Unprompted review
Laik logo

Reply from Laik

Thank you for your lovely feedback, Kathy. We’re really pleased to hear the booking process was easy and that our communication was helpful throughout. It’s great to know everything worked smoothly for you, and we’d love to welcome you back again in the future.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Such a great experience

Such a great experience, the team were very helpful, excellent communication. I really liked the links for the property so I had everything at my fingertips. Couldn’t ask for more & will definitely use Laik again. Thank-you

19 February 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your lovely review, Michelle. We’re really pleased to hear you had such a great experience and found the property links helpful for having everything in one place. It means a lot to hear our communication made things easy for you. We’d love to welcome you back again soon.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Amazing company to deal with from the…

Amazing company to deal with from the minute of booking to after our stay! clear useful info on the property, checking in and things to do around the area!
A slight issue with the boiler but did everything they could and an engineer was out within a few hours!
The property was spotlessly clean and had everything we needed. The decor and furnishing was to a high standard and the bed was very comfortable!
Highly recommend booking through Laik! Thankyou

23 February 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your fantastic review. We’re delighted to hear you felt well looked after from booking through to after your stay.

We really appreciate your understanding regarding the boiler and are pleased we could resolve it quickly for you. It’s lovely to know you enjoyed the property, comfort and presentation.

Thank you for the recommendation, we’d love to welcome you back again.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Friendly and helpful

Friendly, fast, and genuinely impressive attention to detail. Messages were clear and helpful, and all guides were easy to follow.

19 February 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your lovely feedback Marcus. We’re delighted you found everything clear, helpful and well organised, and that the attention to detail stood out.

We’d be thrilled to welcome you back again soon.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Great communication

Laik kept in touch with all the relevant information, even messaged to say that we could check in early.

19 February 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your kind feedback Caroline. We’re really pleased you found our communication helpful and that the early check-in message made your arrival that little bit easier.

We hope to welcome you back again soon.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Laik sent several messages before our stay with plenty information about our accommodation and the local area. Information included check in and out times and procedure, general info about the apartment heating , kitchen appliances, what to do with our rubbish and info about where to park.
Also received a welcome message with contact numbers incase of any issues.
I was so impressed with all the detailed information.
Would defo recommend and use them again.
The accommodation was super cute, cosy and so clean. Would definitely stay there again .

17 February 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your fantastic review Nichola. We’re delighted to hear you found the information helpful and reassuring before your stay.

It’s lovely to know you enjoyed the apartment and found it cosy and spotless for your visit. Your recommendation really means a lot to us.

We’d be thrilled to welcome you back again.

Warm wishes,
Team Laik

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