Lahomedecor Reviews 

503
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 401 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and design of the rugs, often noting their softness, durability, and how well they complement their homes. Many people appreciate the products for being washable and easy to clean, which is a significant advantage for pet owners. The customer service is frequently highlighted as excellent, with representatives being responsive, helpful, and efficient in resolving issues. However, some customers experienced issues with delivery, noting that orders sometimes took longer than expected or arrived incomplete. A few other people also felt that the product quality was not as expected, describing rugs as thin or not matching the online description.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with the rugs' appearance,... See more

Quality

Customers consistently note positive experiences with quality, often praising the look, print, and feel of... See more

Customer service

People report positive experiences with customer service, often highlighting the team's helpfulness,... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and planning to order again... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising super fast delivery and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super fast delivery, rapid response customer service. Ordered 5 rugs and love the look, print, quality and feel. Exactly what I was looking for at a very reasonable price point! Buy with confidence.

Rated 5 out of 5 stars

My recent experience with Lahome is Five Star: #1: Shipped & arrived on time! #2: Imagine my delight, the rug design and colors are even more beautiful than I had expected! #3: The softness & durabili... See more

Rated 5 out of 5 stars

Lahome stayed in contact during the order/shipping process, which was nice. The order arrived fairly quickly and well packaged. But the rug I bought from them was EXACTLY as described - soft, colorful... See more

Rated 5 out of 5 stars

I’m so impressed with Jen in customer service, she has been a pleasure to work with. One of my rugs got lost in shipping and when contacted her to let her know I never received my rug; she looked it... See more


Company details

  1. Rug Store
  2. Decoration and Interior Design Store
  3. Furniture Store
  4. Home Goods Store
  5. Home Improvement Store

Written by the company

Lahome rugs are machine washable and crafted with our signature Cloud-Soft™ comfort, bringing warmth and coziness to your home. Every rug comes with a built-in non-slip rug pad—no need for extras—making them safe and convenient for families with kids and pets. Designed to be stain-resistant, foldable, and durable, our rugs combine everyday practicality with timeless style. At Lahome, we’re dedicated to blending aesthetic design with comfort, creating rugs that make your home feel as beautiful as it is welcoming. With free shipping and 30-day hassle-free returns, it’s easy to find the perfect piece for your home. Explore our collection today and bring warmth, beauty, and comfort into every corner of your space.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

503 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(503)

388 reviews in the last 12 months

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Rated 5 out of 5 stars

Puuuurfect

I discovered Lahome via Pinterest. Based on what seems to be a thoughtful and affordable option, I immediately placed an order. Communication was clear and kind and delivery swift. I was surprised it arrived folded vs rolled, but took little time to flatten. The quality is actually better than I expected based on the price and experience w textiles. The rug looks puuuurfect. Thank you!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

The rug I ordered was beautiful

The rug I ordered was beautiful; however, I had a loveseat that clashed with one of the colors in the rug. Customer service was expeditious in responding to my inquiry with options. The expense and hassle of me returning the rug was offset by Lahome offering a partial refund and for me to keep the rug. I am happy with my experience.

15 April 2026
Unprompted review
Rated 4 out of 5 stars

Customer service is good

Didn’t like the rug I ordered. They contacted me and are giving me a refund so I’m happy with their customer service.

9 April 2026
Unprompted review
Lahomedecor logo

Reply from Lahomedecor

Thank you for your feedback. We’ve responded to your concerns via email—please check your inbox (including spam/junk folders). If you have any further questions, please reply directly to our email and we’ll provide immediate assistance. Have a good day.:)

Rated 5 out of 5 stars

ANYBODY that has a complaint about…

ANYBODY that has a complaint about these rugs simply doesn’t own one. I have the “9x12 bug rug” and I love it so much I bought two runners to match and getting ready to order more. The colors are beautiful, the material is soft. These rugs just sweeping with a broom in between washings. I plant to order 3 more that are 9x12 or larger for my bedrooms as I have heel issues and am not really a fan of hard wood. I ordered a really nice 1/4” felt pad from my local box store and non skid pads for the runners and I’m good to go. Thank you for delivering a great product in a timely manner with no drama. These rugs are THE BEST!!!!!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding!

This is an excellent company! There was a mix-up on my order, but Jen had it fixed up in no time. The rug, by the way, is GORGEOUS!

10 April 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful rug that still needs some improvements

The rug is beautifully designed, but I think still needs some quality improvements in order to beat competition like Ruggable. The shag shows some white at the root and has to be swept in a very particular way in order to hide it. Customer service was excellent and provided partial refund.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Hard to Review A Rug I Have Not Received

I’m being asked to give a review of a product I have not yet received. I ordered my rug on 2/25/2026. Today is 4/9/2026.
I’m hopeful I will still receive my rug.

9 April 2026
Unprompted review
Lahomedecor logo

Reply from Lahomedecor

We're really sorry for the confusion and the long wait—that's completely understandable. 😔

If your order was a pre-sale item, the estimated ship date would have been listed on the product page at the time of purchase. That said, waiting since February is not acceptable, and we apologize for the delay.

If you've emailed us and haven’t heard back, please check your spam folder—our replies may have landed there. If you still don’t see anything, please DM us your order number right away and we’ll prioritize this for you. 💛

Rated 5 out of 5 stars

several rugs for my home

I ordered rugs for my dining room, bathroom and entryway. Each rug looked exactly like the pictures online. Light weight and durable quality. Simple online ordering process too.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery. Prettier in person. Suites the room perfectly. Nice quality, soft on bear feet.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

When FedEx never updated my shipping…

When FedEx never updated my shipping status, it appeared that my rug had been lost in transit. Customer service was great- I was offered a refund or they would send a replacement. I opted for the replacement rug and within 4 days, it was on my doorstep. The rug is beautiful and soft. 5 stars!

3 April 2026
Unprompted review
Rated 3 out of 5 stars

It took a long time to receive the rug…

It took a long time to receive the rug we ordered! I contacted the company a couple times before I was informed that they wouldn’t be able to get me my rug till nearly the end of April! My response was a request of a refund if I couldn’t receive my rug by April 3. I got the rug yesterday and it is really nice! There were gold creases in the rug yesterday but this morning they have all nearly disappeared! Now we want to order an additional rug but don’t want to be left on the back burner again with no forth coming communication and me having to send numerous emails to finally get the rug!
Might be too much frustration to contend with! I’m usually not this fragile but my husband and I both have cancer and are struggling! So there you have it!

2 April 2026
Unprompted review
Lahomedecor logo

Reply from Lahomedecor

We hear you—and we're so sorry for the added stress during an already difficult time. 😔

Thank you for your patience, and for giving us the chance to get the rug to you. We're glad you're happy with it, and we completely understand your hesitation to order again. If you do decide to give us another try, please DM us directly—we’ll personally make sure your order is prioritized and keep you updated every step of the way. You deserve better, and we want to be better for you. 💛

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