Nice people & everything went well. Very responsive 24/7, answered every question immediately!
Company replied
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Created with AI, based on recent reviews
Our commitment to our clients does not end once they have booked a trip. We continue to stay in touch with them during their journey, after they return, and even between trips. We focus on building lasting relationships with our clients rather than treating them as just another commission. We train our professionals to assist passengers with kindness and care, treating them like friends and valued members of the Lafe Travel family, rather than simply performing a duty.
14710 Madison Trace Cir, 40245, louisville, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 12% of negative reviews
Typically replies within 24 hours
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I’m very disappointed. I ordered a round trip flight because it was cheap. Of course I got scammed into paying $200 more for the flight because they magically sold the other flight to someone else. Stay away from this company. So rude the entire time. He did not listen to what I had to say. I told him certain emails take a long time getting to me, he says yes yes they could take a couple of minutes. I told him I was constantly scrolling back and forth between junk and my inbox then he continually told me to keep checking…. He doesn’t listen.
Great customer service! Very helpful and explained and guided me on what to do.

Reply from lafetravel.com
Employees was very patients and informative. Excellent PR.

Reply from lafetravel.com
Shaveen was very helpful in obtaining airline tickets.

Reply from lafetravel.com
They give you a price, you reserve and before they call you to say the price is not available now, and you need to accept a other price, which is higher and if you dont accept you lose your money.

Reply from lafetravel.com
Good company to work with will recommend to friends

Reply from lafetravel.com
My agent was helpful! We will be using the services again!

Reply from lafetravel.com
We had some issues with our booking but our agent Natalia Gomez helped us resolve it. LafeTravel is a good agency and will help you solve anything problem you have. I recommend it. If you have time book with LafeTravel.
Thank you very much Juan excellent attention and service, always attentive and clarifying any doubts I may have regarding our flight.
We want to thank Juan for his excellent assistance with our flight to Maryland. He was very attentive, answered all our questions, and helped us a lot throughout the entire process. We had to change our flight date, and Juan made everything much easier for us. Thank you so much, Juan, for your great help and patience!”
Great follow up and help with rescheduling the flight and help with seat selection. Great company.
They made me change my review, and would give me a voucher within 24 hours but didn't get it.
My original review was "My reservation was not booked because of over booking. However, my card was not charged".
My wife and I booked and paid for a couple of tickets with Lafetravel. The day after we received a phone call from someone at Lafetravel. The lady’s accent was very hard to understand. They said there was no seats on the flight we booked and that they would offer us a direct flights instead for which we had to pay 3 times the price. The tickets went from 400 cad to over 1000 USD. We were told that we could not cancel or be reimbursed. By then I understood it was a scam and politely mentioned that something was not right. I asked the lady where they were based. She said Wyoming. I said I would call my bank straight away to cancel the payment. Instantly she said she would send us a cancellation email. That was quite a swift turnaround. I went online and read about that exact scam in the same fashion and order. It left a bad taste in our mouths. Careful!!!
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