LaCentraleVapeur Reviews 

Looked promising, but they clearly don’t live up to their claims. When I received my parcel everything looked okay on the outside, but the packaging of the product itself was so badly damaged that it looked like something pierced into it. It is impossible for them to have not taken notice of this before sending it to me so that in itself is already questionable.

The vape seemed to be functional (to be honest I haven’t done much more than just putting it on and off) but I was worried at first since the place where the vape got nicked was also where the battery is which made me wary about using it. I got into contact with them on the 27th of August, and after a lot of back and forth we still haven’t found a resolution. They proposed a refund if I’d sent it back but after examining the vape thoroughly I figured that maybe just buying a spare battery and receiving a (partial) refund or simply replacing the item could fix the problem as the vape itself seemed to have mainly a cosmetic defect (the casing has coating scratched off) but ever since then they stopped replying to my mails for some reason.

I haven’t had a reply back in over 2 weeks after contacting them on September 10th and once more on September 19th, whilst in the beginning they would always respond in a day or 2. The pricing on their website might be tempting to place an order, but they clearly lack in customer service unfortunately. Still hopeful it could be resolved but guess we should wait and see.

I bought a vape on August 8th, and it was a DOA (Dead on Arrival). Their customer service refused to take legal responsibility as a seller. Instead, they tried to force me to wait a month or longer so they could send it back to the factory first. This is completely illegal under European consumer law.Only after I threatened to involve Visa did they finally provide a free return label. I returned the defective device, and they promised to send a new one as soon as they received it. It has been 5 days now. The package arrived at their shop on Thursday, I reminded them on Friday, and today (Monday) they explicitly promised me that a new device would be shipped and I would receive a tracking link in the afternoon. Again, nothing.They are liars who make excuse after excuse. When you call them out on their illegal behavior, they turn it around and call you "frustrated" instead of taking responsibility. Everything is fine as long as the device works, but if you have a problem, you cannot trust a single word they say.
Update: they tried to flag my review, but that didn't work. The new vape did finally arrive today.

J'ai acheté un vaporisateur le 8 août, et il est arrivé défectueux (DOA). Leur service client a refusé d'assumer sa responsabilité légale de vendeur. Au lieu de cela, ils ont essayé de me forcer à attendre un mois ou plus pour pouvoir le renvoyer d'abord à l'usine. C'est totalement illégal selon le droit de la consommation européen.Ce n'est qu'après avoir menacé d'impliquer Visa qu'ils ont enfin fourni une étiquette de retour gratuite. J'ai renvoyé l'appareil défectueux, et ils ont promis d'en envoyer un nouveau dès réception. Cela fait 5 jours maintenant. Le colis est arrivé dans leur boutique jeudi, je leur ai rappelé vendredi, et aujourd'hui (lundi), ils m'ont explicitement promis qu'un nouvel appareil serait expédié et que je recevrais un numéro de suivi l'après-midi. Encore une fois, rien.Ce sont des menteurs qui enchaînent les excuses. Quand vous dénoncez leur comportement illégal, ils inversent les rôles et vous qualifient de "frustré" au lieu de prendre leurs responsabilités. Tout va bien tant que l'appareil fonctionne, mais si vous avez un problème, vous ne pouvez pas croire un seul mot de ce qu'ils disent. Ils savent exactement ce qu'ils font.

Ich habe am 8. August einen Vaporizer gekauft, der bei der Lieferung defekt war (DOA). Der Kundenservice weigerte sich, die gesetzliche Verantwortung als Verkäufer zu übernehmen. Stattdessen wollten sie mich zwingen, einen Monat oder länger zu warten, damit sie das Gerät zuerst an das Werk zurückschicken können. Dies ist nach europäischem Verbraucherrecht völlig illegal.Erst als ich damit drohte, Visa einzuschalten, stellten sie mir endlich ein kostenloses Rücksendeetikett zur Verfügung. Ich habe das defekte Gerät zurückgeschickt, und sie versprachen, ein neues zu senden, sobald es ankommt. Das ist nun 5 Tage her. Das Paket kam am Donnerstag in ihrem Shop an, ich habe sie am Freitag daran erinnert, und heute (Montag) haben sie mir ausdrücklich versprochen, dass ein neues Gerät versendet wird und ich am Nachmittag einen Tracking-Link erhalten würde. Wieder nichts.Sie sind Lügner, die eine Ausrede nach der anderen vorbringen. Wenn man sie auf ihr illegales Verhalten anspricht, drehen sie den Spieß um und nennen einen "frustriert", anstatt Verantwortung zu übernehmen. Alles ist gut, solange das Gerät funktioniert, aber wenn man ein Problem hat, kann man keinem einzigen Wort von ihnen glauben. Sie wissen genau, was sie tun.

Ho acquistato un vaporizzatore l'8 agosto ed è arrivato difettoso (DOA). Il loro servizio clienti si è rifiutato di assumersi la responsabilità legale come venditore. Invece, hanno cercato di costringermi ad aspettare un mese o più per poterlo rispedire prima in fabbrica. Questo è completamente illegale secondo la legge europea sulla tutela dei consumatori.Solo dopo aver minacciato di coinvolgere Visa hanno finalmente fornito un'etichetta di reso gratuita. Ho restituito il dispositivo difettoso e mi avevano promesso di inviarne uno nuovo non appena lo avessero ricevuto. Sono passati 5 giorni. Il pacco è arrivato nel loro negozio giovedì, gliel'ho ricordato venerdì e oggi (lunedì) mi avevano promesso esplicitamente che un nuovo dispositivo sarebbe stato spedito e che avrei ricevuto un link di tracciamento nel pomeriggio. Di nuovo, il nulla.Sono dei bugiardi che inventano una scusa dopo l'altra. Quando fai notare il loro comportamento illegale, ribaltano la situazione e ti definiscono "frustrato" invece di assumersi le proprie responsabilità. Tutto va bene finché il dispositivo funziona, ma se hai un problema, non puoi credere a una singola parola di quello che dicono. Sanno esattamente cosa stanno facendo.

I’d like to start by saying how impressed I am with the customer service. They really do care about their customers and go the extra mile to make sure everything is sorted out. When I had a complaint, they handled it quickly and professionally, and resolved it completely to my satisfaction. I’m really happy with the outcome and can definitely recommend this company. ⭐⭐⭐⭐⭐

What the customer service????
Its non existent.
After one month I am still waiting to get my money back
Edit: I have now written countless mailes to LCV and send them all the info they would need to solve the problem. After over 2 months still nothing happened.

Sold a broken device, asked for a return, had to pay international shipping label myself, which made up 15% of the broken devices value. Waites for a full refund for weeks and im still down money because of thr shipping. WOULD NOT RECOMMEND

Terrible customer support both online and on site.
Avoid

They shipped me the wrong item, and they haven’t responded to any of my emails. Customer support is practically non-existent.

These guys are the real deal - but can be a bit slow to send things out. Assume that you are buying from a brilliant shop from nice people who will eventually send it out and then you won't be stressed. That are a real and well reputed legitimate business. They have a good range and real expertise. But high demand times like Black Friday or 4.20 will slow things a bit.

I also got a free metal tray with their brand logo on, which I am using several times a day. Fits on the knees nicely too. Merci!

I've ordered from this shop once before without any trouble but for some reason now with my second order I have alot of trouble getting the simplest information about the location of my package or whether it will be delivered at all. Placed my order on the 18.12.2025 and today is the 07.01.2026 still nothing. I don't understand how it's not possible to give the customer the information he wants about the location of his package.

Edit: today is the 03.02.2026 my original order was placed on the 18th December package got returned but no refund still as of today. I got sent one email on the 20th January that my refund will be processed "ASAP" but it's seems like a lot of people gotten the exact same text. Not really nice

Quality products, fast delivery, kind and responsive customer support

I am extremely disappointed with my experience. I placed an order 3 weeks ago, but it was never shipped. Only after 21 days was I informed that the item is out of stock, even though it was listed as available when I purchased it. To make matters worse, the shop is ignoring my emails and constantly stalling. Very unprofessional behavior and a complete lack of respect for the customer. Avoid this shop if you don't want your time wasted and your money held hostage.

My items took a while to restock and communication about this could have been a bit better, but I've got all my items in the end for a very reasonable price and am very happy!

On their website 24hour shipping is advertised.
I placed my order on December 5, they have failed to send me anything yet. No answer on my ticket.

Wether they deliver from now on, never buying here again. They can stick their cheap apologies somewhere the sun doesn't shine.

My order is still delayed,no support at all,if iam not gonna get my money back or my device next week,iam contacting my lawyer agency.
NOT RECOMENDING THIS PAGE AT ALL ! ! ! Only autoresponses,no telephone number.
Scam

They seem to not handle defective products based on the policy that a product received is a product used, and they don't accept replacement or warranty on products used.
Beware !!!

Always good service. Best prices around.

I had to change my order because I suddenly decided to go with a different vaporizer. They were very quick to update the order and ship the correct product.

Although you receive an email stating that the delivery might be delayed (which seems to be part of their standard procedure), the product still arrived quite quickly.

Considering they currently offer the best-priced vaporizers and provide great service and communication via phone and email, I can only give them 5 out of 5 stars.

Thanks for your excellent service!

I lost my Flare coil screw, and they happily sent a replacement for free with my next order!

I have ordered many times, and finally decided to leave a review.
I had some minor issues in the past that just happen, like an article not being in store etc., but most orders I had absolutely zero issues.
The selection is great, prices are really low, often best in whole Europe! And the support is just amazing. I once got sent a wrong article, lacentralevapeur paid shipping back (from Germany to France!), sent me the right article, and even added a little gift! The most recent issue was even better: I ordered a vaporizer for my brother, somehow the parcel got lost on the way. Totally not the fault of the store, but la poste. On the poste tracking website, it said the parcel was on the way back to the seller, but it stayed like that for literally weeks with no change. Never the less the shop refunded me the whole amount. All while being always nice and professional. Also, I tried to google translate to French at the beginning, but everyone I was in contact with spoke english fluently!

Tl;Dr: You can not go wrong with this store. Even in the rare case something unexpected goes wrong: They got your back.