Lace & Lush Reviews 

654
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 393 reviews, reviewers had a great experience with this company. Customers frequently praise the products for being beautiful, high-quality, and exactly as depicted, often making them feel confident. Many also highlight the efficient and transparent delivery service, appreciating timely updates. The customer service team receives consistent acclaim for being exceptionally helpful, quick, and accommodating, particularly with sizing concerns. However, some customers noted concerns about product quality, describing items as feeling cheap, made of synthetic material, or having poor stitching. Others found sizing inconsistent, leading to items not fitting as expected. Additionally, some reviewers experienced significant delivery issues, including long waits or packages being returned, and reported unhelpful customer support regarding these shipping problems.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the gorgeous designs, good quality, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the good quality of products,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast shipping and... See more

Order

Clients share ambiguous opinions on order, with many expressing satisfaction and a willingness to reorder due... See more

Customer service

Customers had positive experiences with customer service, often describing it as helpful, quick, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Recently ordered a set and curious as to if anyone could give some insight on their shipping experience with these guys? I am aware of the overseas shipping as well as the estimated shipping date, can... See more

Rated 5 out of 5 stars

I had an incredibly positive and productive experience with Anxhela from the Lace & Lush customer service team. I needed to replace my items due to sizing issues and it was dealt with quickly and ki... See more

Company replied

Rated 5 out of 5 stars

First time buying from this brand and delivery too a little to arrive to UK, however the lingerie is exactly as it looks like in the photos - stunning and high quality. Had an issue with part of... See more

Rated 5 out of 5 stars

Ordered few sets to my wife and ofc i choose couple of wrong sizes.. Who man shouldnt..😅 Amazing customer service solved this size problem right away and sended new pairs of lingeries (in a ri... See more

Company replied


Company details

  1. Lingerie Store
  2. Clothing Store
  3. Underwear Store

Written by the company

Lace & Lush was born from the shared vision of two sisters who set out to redefine what lingerie could be. We believe lingerie is more than just an undergarment—it's a statement of self-love, an expression of individuality, and your secret to feeling amazing every day!


Contact info

4.0

Great

TrustScore 4 out of 5

654 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(654)

426 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No response from customer services

The items took ages to come, I liked the style and the material,.but the sizing is crazy. I bought two sets the same size, and one is almost half the cup size of the other.
There are also loose threads all over the set, which have not been trimmed and look like the whole set will fall apart if I remove them.
I have emailed the address stated on their website 4 times including photos, to ask for a size exchange and had no reply at all.
I will have to pursue this through my credit card company now.

5 April 2026
Unprompted review
Lace & Lush logo

Reply from Lace & Lush

Thank you for your feedback.

We are sorry to hear about your experience and understand your concerns regarding the sizing and quality. This is certainly not the standard we aim to provide.

However, we would like to inform you that we have not received any emails from you so far. To ensure your request reaches us correctly, we kindly ask you to use the official email address listed on our website or submit your request via the contact form.

We also kindly ask you to include clear photos of the sizing differences and the loose threads, so we can properly assess the situation and assist you with an appropriate solution.

We look forward to resolving this for you.

Kind regards,
Lace & Lush

Rated 5 out of 5 stars

neatly packed and totally gift-worthy vibes

My sasha set came packed very neatly with tissue paper inside. The lace feels soft and the seams look clean. Delivery took roughly three days and everything arrived in perfect condition. I’ve already recommended it to a friend.

24 March 2026
Unprompted review
Rated 4 out of 5 stars

Overall lovely

The delivery was slow, but the overall experience was great- the outfit managed to fit almost perfect (unfortunately that's due to my own proportions, not the sizing guide) but overall lovely

1 April 2026
Unprompted review
Lace & Lush logo

Reply from Lace & Lush

Hi Alex,

Thank you for your kind words. We are so pleased to hear that you had a lovely experience overall and that the set fit you so well ✨

We also appreciate your note on delivery. While your order was within our expected timeframe, we completely understand that it can sometimes feel slower than anticipated, and we are continuously working to improve this.

If you ever need any help with sizing or finding the perfect fit, our team is always here for you.

Thank you again for your support. We hope to welcome you back again soon 🤍

Warm regards,
Lace & Lush Support Team

Rated 5 out of 5 stars

Amazing quality & made me feel so confident

I ordered the multi deal and got 4 sets and honestly I’m so impressed with all of them. The quality is amazing, they feel really well made and look even better on.

They fit perfectly and are super flattering I felt so confident wearing them which is exactly what you want from underwear.

For reference, I’m 5ft 4, around 8 stone, 30C bust and I went for a size S which fit me perfectly.

Really happy with my order and will definitely be buying again! Highly recommend 🤍

14 April 2026
Unprompted review
Rated 5 out of 5 stars

fun, airy and fits like a dream

I bought the janey floral mesh set just because it looked fun. When it arrived it fit perfectly and didn’t pinch anywhere. The fabric feels light and airy which makes it easy to wear all day. Shipping took about four days.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I'm obsessed!!!

I'm obsessed!
It was a gift for me ( and my partner ) and the size was perfect fit, great shipping tracking, the quality is amazing and it definitely has that WOW effect that I believe we all dreamed of. It empowers all that drive that sometimes we left aside for " another time" .... The truth is ... Now is the right time. I am definitely doing this again!

4 April 2026
Unprompted review
Rated 5 out of 5 stars

The quality is exceptional—way too…

The quality is exceptional—way too affordable for what you get. Not only do they fit perfectly, but they’re also extremely well-made.

Last but not least, the service was so straightforward and courteous. I’ll definitely order again; I highly recommend them.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

It's legit

Site is organized well, didn't have a difficult time finding what I wanted. It didn't take long for my order to arrive after placing it. The lingerie is well made, I feel like the leather is a bit too thin for the harness I ordered.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Stunning Set

The set I bought are absolutely stunning! I was worried about the sizing but the recommendations on the website are amazing and it fits perfectly! Will definitely be buying another set from here soon!

31 March 2026
Unprompted review

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