Recently ordered a set and curious as to if anyone could give some insight on their shipping experience with these guys? I am aware of the overseas shipping as well as the estimated shipping date, can... See more
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Review summary
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I had an incredibly positive and productive experience with Anxhela from the Lace & Lush customer service team. I needed to replace my items due to sizing issues and it was dealt with quickly and ki... See more
Company replied
First time buying from this brand and delivery too a little to arrive to UK, however the lingerie is exactly as it looks like in the photos - stunning and high quality. Had an issue with part of... See more
Ordered few sets to my wife and ofc i choose couple of wrong sizes.. Who man shouldnt..😅 Amazing customer service solved this size problem right away and sended new pairs of lingeries (in a ri... See more
Company replied
Company details
Written by the company
Lace & Lush was born from the shared vision of two sisters who set out to redefine what lingerie could be. We believe lingerie is more than just an undergarment—it's a statement of self-love, an expression of individuality, and your secret to feeling amazing every day!
Contact info
Netherlands
- laceandlush.com
4.0
Great
654 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Easy to deal with but not the best with…
Easy to deal with but not the best with sizing. The xl bras are not even close to be xl which is disappointing as the quality and looks are amazing. If your a big girl up top they may not fit
27 May 2026
Unprompted review
Reply from Lace & Lush
Hi Yvone,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you loved the quality and appearance of the items. However, we’re sorry to learn that the sizing of the bra did not meet your expectations. We understand how frustrating it can be when a product doesn’t fit as expected, especially when shopping online.
Customer feedback like yours is incredibly valuable and helps us continue improving our products and sizing guidance. We appreciate you highlighting this experience for other customers.
If there’s anything our support team can do to help, please don’t hesitate to get in touch with us directly.
The garments are exactly as described…
The garments are exactly as described and true to size. They fit well and look beautiful
3 June 2026
Unprompted review
Reply from Lace & Lush
Hi,
Thank you so much for taking the time to leave a review 😊
We're delighted to hear that your garments arrived exactly as described, fit beautifully, and were true to size.
It's wonderful to know you're happy with both the fit and the look of your purchase 💙
We truly appreciate your support and hope to welcome you back again soon.
Great service
Great service. Nothing has been an issue, quick to respond.. Beautiful garment definitely worth the money.
2 June 2026
Unprompted review
Reply from Lace & Lush
Hi Natalie,
Thank you so much for your lovely review 😊
We're delighted to hear that you've had a great experience with us and that you found our team quick to respond and easy to work with.
It's also wonderful to know that you're happy with your garment and feel it was worth the investment 💙
We truly appreciate your support and hope to welcome you back again soon.
Very easy people to work with and great…
Very easy people to work with and great quality material my wife loves them
1 June 2026
Unprompted review
Reply from Lace & Lush
Hi Will,
Thank you so much for taking the time to leave a review 😊
We're delighted to hear that you found us easy to work with and that your wife loves the products. That's wonderful feedback for our team to receive 💙
We truly appreciate your support and hope to see you again in the future.
Magical!
The set was absolutely stunning on my wife! It fit great, it looked great, she loved the surprise gift and we had a magical evening!
27 May 2026
Unprompted review
Reply from Lace & Lush
Hi MP,
Thank you so much for your wonderful review! 💖
We're absolutely delighted to hear that your wife loved the surprise and that the set looked and fit beautifully.
Knowing that we could play a small part in creating such a magical evening truly means the world to us. ✨
Thank you for choosing Lace & Lush, and we hope to help create many more special moments in the future.
Reply from Lace & Lush
Thank you so much for your kind review, Ben! 💖
We're delighted to hear that you were happy with our range, pricing, and delivery service.
Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
We hope to welcome you back again soon! ✨
Professional & friendly customer care…
Professional & friendly customer care and really comfortable wearable designs
29 May 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for your lovely review, Jess! 💖
We're delighted to hear that you found our customer care professional and friendly, and that you're enjoying the comfort and wearability of our designs.
Your kind words truly mean a lot to our team. Thank you for choosing Lace & Lush, and we hope to welcome you back again soon ✨
With love,
The Lace & Lush Team
customer service
Amazing customer service! Definitely recommend. I wrote down the wrong address and this was fixed so quickly! Really helpful 😊 will be ordering again
29 May 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for your wonderful review! 💖
We're delighted to hear that our team was able to help quickly with your address update and make the process smooth and stress-free for you.
Your kind words mean a lot to us, and we're so pleased you had a positive experience. Thank you for your recommendation, and we can't wait to welcome you back for your next order 😊✨
With love,
The Lace & Lush Team
Ordered few sets to my wife and ofc i…
Ordered few sets to my wife and ofc i choose couple of wrong sizes.. Who man shouldnt..😅
Amazing customer service solved this size problem right away and sended new pairs of lingeries (in a right size).
Delivery was fast and can recommend this company to all who loves to have some spicy lingeries and elegance😍
Sets were so beautiful and just like in a photos.
28 May 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for the lovely review, Heng 😊
This genuinely made our day! We’re so happy we could help get the sizing sorted for you and that your wife loved the sets 💖
Thank you as well for the kind words about our customer service and delivery — it truly means a lot to our team.
We really appreciate your support and hope to welcome you both back again soon ✨
Great products, great value
Great products. They look and feel as advertised. Fast and transparent delivery. High quality and durable materials. She is a returning customer, and we like the bulk purchase discounts.
22 May 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for your kind words, Edgar 😊
We’re absolutely delighted to hear that you’ve been happy with the quality, delivery experience, and value of our pieces 💖 It truly means a lot to us that she continues to come back to Lace & Lush.
Thank you again for your support and for taking the time to share your experience ✨
Reply from Lace & Lush
Hi Carlton 😊
Thank you so much for your lovely 5-star review and kind words — we truly appreciate your support 💖
We’re so happy to hear you had a great experience with us, and it really means a lot that you took the time to share your feedback ✨
We hope to welcome you back again soon!
Everything was amazing
Everything was amazing. The quality and the delivery. The customer service is out of this world. Definitely would order again!!! 🥰✨ highly recommend
20 May 2026
Unprompted review
Reply from Lace & Lush
Hi Migena 😊
Wow — thank you so much for such a beautiful review 💖✨
We’re absolutely thrilled to hear that you loved the quality, delivery, and customer service experience. Your kind words truly mean the world to our team 🥰
Thank you again for your support and recommendation — we can’t wait to welcome you back again soon 💕
Excellent product and experience with…
Excellent product and experience with the company. Beautiful product
16 May 2026
Unprompted review
Reply from Lace & Lush
Hi Mr Clark 😊
Thank you so much for your lovely review and kind words 💖
We’re so happy to hear that you had a great experience with us and loved the product. It truly means a lot to our team ✨
Thank you again for your support, and we hope to welcome you back to Lace & Lush again soon 🥰
Luxury, Comfort & Confidence All in One!
I had such an amazing experience with Lace & Lush! The quality exceeded my expectations — everything feels soft, luxurious, and beautifully made. The fit was incredibly flattering and true to size, which can be hard to find. I also loved the attention to detail in the designs; every piece made me feel confident and comfortable at the same time. Shipping was fast, packaging was elegant, and customer service was super helpful and responsive. I’ll definitely be ordering again and highly recommend this brand to anyone looking for stylish, high-quality lingerie!
25 April 2026
Unprompted review
Reply from Lace & Lush
Hi Stevie 😊
Wow — thank you so much for such an incredibly thoughtful and detailed review 💖✨
We’re absolutely thrilled to hear that you loved the quality, fit, comfort, and overall experience with Lace & Lush. Creating pieces that help our customers feel both confident and comfortable is exactly what we aim for, so your words truly mean the world to us 🥰
We’re also so happy to hear the shipping, packaging, and customer service all lived up to expectations.
Thank you again for your support and recommendation — we genuinely can’t wait to have you shop with us again in the future 💕
Thank you for fast delivery
18 May 2026
Unprompted review
Reply from Lace & Lush
Hi Jukka,
Thank you so much for your kind words, Jukka 😊
We’re so happy to hear your order arrived quickly and that you had a great experience with us. Your support truly means a lot to our team 💖
We hope you love your new pieces and look forward to serving you again soon!
Happy customer
High quality material very well designed . Wife loves it but not as much as I do
15 May 2026
Unprompted review
Reply from Lace & Lush
Hi Thomas 😊
Thank you so much for your wonderful review 💖
We’re absolutely delighted to hear that you loved the quality and design — and even happier to know your wife loved it too 😄✨
Comments like yours truly make our day, and we really appreciate you taking the time to share your experience with us.
We hope to welcome you both back to Lace & Lush again soon 🥰
Looks amazing on 🩷
16 May 2026
Unprompted review
Reply from Lace & Lush
Hi Kerry 😊
Thank you so much for your lovely review 💖
We’re so happy to hear you loved how it looked ✨🩷 That’s exactly what we love to hear!
Thank you again for your support, and we hope to welcome you back to Lace & Lush again soon 🥰
Reply from Lace & Lush
Hi Amelia 😊
Thank you so much for your lovely review 💖
We’re so happy to hear you found the experience simple and efficient — that’s exactly what we aim for ✨
We truly appreciate your support and hope to welcome you back to Lace & Lush again soon 🥰
The product is good quality
The product is good quality, comparable to any other lingerie you can find in stores - except this is cuter!! Most styles have adjustment options to tighten or loosen and that is nice. I found for sizing it fit a bit on the smaller side for me, but customer service was absolutely outstanding about the exchange process to size up. Will definitely be buying more.
8 May 2026
Unprompted review
Reply from Lace & Lush
Hi Grace 😊
Thank you so much for your thoughtful and detailed review 💖
We’re so happy to hear that you loved the quality and adjustable fit of the pieces ✨ And we truly appreciate your kind words about our customer service team — making the exchange process smooth and helpful is exactly what we aim for.
Thank you again for your support and honesty regarding sizing as well — feedback like yours is incredibly valuable both to us and to future customers 🥰
We can’t wait to have you shop with us again soon 💕
Amazing customer service
Bought an outfit and unfortunately the gift box got damaged in transit.
Sent a message which was replied to within 12hrs and after great communication it was all sorted.
Amazing customer service.
A guaranteed return customer for sure.
Well done
8 May 2026
Unprompted review
Reply from Lace & Lush
Hi D. 😊
Thank you so much for your lovely review and kind words 💖
We’re truly sorry again that the gift box was damaged in transit, but we’re so happy to hear our team was able to get everything sorted quickly for you ✨
Providing helpful and caring support is incredibly important to us, so your feedback genuinely means a lot.
Thank you again for your support and trust — we’ll be so happy to welcome you back again in the future 🥰
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