Lacceti Reviews 

171
•
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, most reviewers were let down by their experience overall. Buyers frequently expressed frustration regarding the quality of the products, stating that materials felt cheap and did not match online descriptions. People also pointed out significant sizing discrepancies and missing product labels, making it difficult to verify what they actually bought. Additionally, customers experienced long shipping delays and found the return policy overly complicated and expensive. Some reviewers were happy with certain purchases, mentioning that select items fit well and featured soft wool or cotton fabrics. A few customers also enjoyed specific clothing pieces, noting they were well made and comfortable.

What people talk about most

Product

Consumers find product dissatisfaction due to widespread issues with mislabeled materials, missing tags, and... See more

Quality

Customers consistently note negative experiences with quality, pointing out that items often arrive without... See more

Return policy

Clients share profound dissatisfaction with return policy due to the strict fourteen day window and the heavy... See more

Website

Reviewers mention negative feedback about website experiences, highlighting that products received do not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Please learn from my experience. No matter how tempting their photos look it's not worth it. It took 3 weeks to arrive. When I finally received my tracking information I realized why it took so long... See more

Rated 1 out of 5 stars

Appalling - I only wish I'd found these reviews first! Not cashmere, and certainly not European. Cheap fakes from China with the labels cut out to try and hide it, in direct violation of FTC laws. Sel... See more

Rated 1 out of 5 stars

Under no circumstances should you buy anything from this company. My order was never received and no refund was offered after 9 months of emails. There customer service gave some ridiculous story tha... See more

Rated 1 out of 5 stars

CROOKS, FRAUDSTERS, TRAFFICKERS OF APPARENTLY STOLEN GOODS ILLEGALLY SOLD goods-no labels or cut labels. FTC charges up to $16,000 per each violation/each item for selling clothing in the US w... See more


1.3

Bad

TrustScore 1.5 out of 5

171 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(171)

100 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam alert

Ordered and didn't get products anywhere close to the quality advertised on the website despite a realistic price point. Simple leather sandals make sense to be $60. The ones I received, made of cheap polyvinyl/acetate "faux leather" (and there are nice faux leathers! These are not made of that), were not worth $60. Nor were the sunglasses made of plastic with plastic lenses.

I ASAP reached out to them on their website asking how to return/refund. They emailed a day later only to offer partial refunds if I kept it, or even a free item (this doesn't make sense). The return address is "in australia" (they still haven't sent an address despite me asking in writing 3 times), but they ship from Mainland china via a forwarder in Miami FL and has a merchant address in Bethel, MN. Scam, scam, scam.

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Leather was plastic - SCAM!

Ordered "Italian Leather" Paloma loafers, they were plastic and glued together, the wrong size. Customer service told he I could be refunded if I mailed them with tracking to Australia, and proceeded to try and offer me partial refunds or other products. Told them I would issue a dispute with Visa due to a fraudulent product and they eventually refunded me. Items are NOT AS DESCRIBED. This is a scam where cheap dupes are sent and refunds are not issued easily, despite fraud.

11 August 2025
Unprompted review
Rated 1 out of 5 stars

Wish I had read all the negative…

Wish I had read all the negative reviews before ordering. Sweater was expensive and sizing is WAY OFF! Need to return! Here we go! Ship to Australia on my dime? They said they are in Australia. Hard to get in contact with any customer service. Waited forever for item to originally ship and now it needs to be returned! DO NOT SHOP HERE! Hope I get refund!!!! Update today 8/20/25 I am still waiting for a return/refund from this SCAM company. They keep dodging sending a return label and telling me its going to cost too much to return item to them. They shipped item to me for $6.99 USD. But if I return it it will cost more than my $60 purchase! I am being offered all sorts of BARGAINS, DISCOUNTS, EXCUSES, anything and everything to avoid a return/refund. THIS IS A SCAM COMPANY BELEIVED TO BE BASED IN CHINA! Just checked tracking where item was shipped from...MAINLAND CHINA...and was shipped using YUN Express. OUT OF CHINA!!! SCAM SCAM SCAM!!!! AVOID DON'T BUY FROM THEM!!!! RUN!!!Contacting Atty General. Buy AMERICAN!!!

17 August 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy from Lacetti

Don’t buy from this company. Nothing is what is advertised. Leather is not real. You must ship/return to Australia at your expense. Shipping and refunding is vague. Dishonest business.

14 August 2025
Unprompted review
Rated 1 out of 5 stars

Not what was ordered.

First the shoes are too small, waiting to find out how to return. There is no name in the shoes, and sizing and material label inside either shoe. I also do not believe they are leather.

12 August 2025
Unprompted review
Rated 1 out of 5 stars

Scam company!

This company has incorrect sizes, and when you try to return the parts, they then say that it is too expensive to return the shoes, please just pick out another pair. When you do, they expect you to pay shipping on the new pair. Stay away from this scam company!

11 August 2025
Unprompted review
Rated 1 out of 5 stars

I was hopeful reading some of the…

I was hopeful reading some of the reviews. Highly overpriced for the quality. They advertise leather shoes. The shoes were plastic and probably the worst quality I have seen. The sweater also. You are so much better paying less at a discount store for better quality. Also the shipping is from China and took over a month.

9 August 2025
Unprompted review
Rated 2 out of 5 stars

Cannot delete items in cart

I actually never went through with the order and here is why. After I placed an item in my cart and went to checkout, I noted I could not remove the item. This was weird. Then they started texting and emailing me constantly. The emails offered discounts and they became more with each email . I finally blocked the company since there seemed to be no way to unload my cart. This made me suspicious. Normally you can go back to a website and change your order to 0 or delete item. I could not. Perhaps this is just a fluke but as I have been scammed before by another site (unrelated) I am wary.

7 August 2025
Unprompted review
Rated 1 out of 5 stars

This is a terrible website

This is a terrible website, I bought a top at $40 fabrication read: cotton, it arrived 100 polyester. There only return policy is to pay for shipping to Australia? Or get 20% refund! Don’t buy from them.

3 August 2025
Unprompted review
Rated 1 out of 5 stars

Not pleased

Not pleased. My order was left on the lobby floor. A picture of said package on taken as if delivered to me. I never received and asked for refund.
They offered a resend with charging me yet another 9.95 for shipping and handling. Refund and I will never order from them

29 July 2025
Unprompted review
Rated 1 out of 5 stars

Lacceti Is a Scam

Lacceti Is a Scam – Stay Away

Lacceti sold me a faulty item and refused a full refund. Instead, they offered only 30% back and told me to pay for return shipping to Australia — knowing it would cost more than the item itself. This is a deliberate scam targeting international customers.

I’ve reported them to PayPal for fraudulent trading and will report them to consumer protection authorities and Instagram.

This company operates with zero integrity. Avoid them at all costs.

18 July 2025
Unprompted review
Lacceti logo

Reply from Lacceti

Hi there, many companies including us sell abroad, while only having returns in there home country, like tommy hilfiger. Except they do not offer partial refunds, like we do :)

Rated 1 out of 5 stars

Just received my so anticipated sandals…

Just received my so anticipated sandals what a sham they are such poor quality!
Shame on me for not reading the reviews prior to spending my money!
Never again.
Has anyone received a refund? Please advise.

15 July 2025
Unprompted review
Lacceti logo

Reply from Lacceti

Hi there, were sorry to hear about your dissatisfaction with the sandals :(. You can start a return with us at support@lacceti.com !

Rated 1 out of 5 stars

worst sandel i every gotten

I wish there was a negative star grade. I ordered these shoes mid June . They were 66.00 with shipping and I was excited and checked carefully to ensure they were offering GENUINE LEATHER. They said they were. They aren’t and the sole is rubber/plastic. The site has them as leather with a wood sole and rubber. I usually get myself a good pair of sandals for the summer that last me years. It seems they will break within the first wear.

In a store, I wouldn’t have bought them for $ 10.00. They are plastic with rubber soles. They are probably half a size shorter than I ordered. These shoes are a waste.

I could have gotten them on Temu for about $ 15.00. I am going to eat my loss in order to remind myself to continue scrolling past Instagram ads.

15 July 2025
Unprompted review
Lacceti logo

Reply from Lacceti

Hello there, which sandals are you referring to? The Italian cross leather sandals have a leather upper, and a recycled leather base as stated on the product page.

Rated 1 out of 5 stars

There’s no customer service -

There’s no customer service -
I need to change the size and have emailed twice to their support email and have not had a reply

15 July 2025
Unprompted review
Lacceti logo

Reply from Lacceti

Hi there, are you sure your emailing the right email address? support@lacceti.com We are a bit backed up at the moment but you should receive a reply within 2days of your original email!

Rated 1 out of 5 stars

Really bad quality

Really bad quality, bad packaging, the shoes are not made out from leather but from plastic, i woulnt recommend anyone buying from this store, really expensive and bad quality.

3 July 2025
Unprompted review
Lacceti logo

Reply from Lacceti

Hello there, which sandals are you referring to? The Italian cross leather sandals have a leather upper, and a recycled leather base as stated on the product page.

Rated 1 out of 5 stars

Very displeased with the sandals I…

Very displeased with the sandals I purchased. Do not look like the picture. Very uncomfortable to wear. The heel is too flat. The leather is thin and not worth the price of 59.99 expected a much better sandal.

11 July 2025
Unprompted review
Lacceti logo

Reply from Lacceti

Hi there shelia, sorry to hear that. If you're unhappy please start a return with our support team at support@lacceti.com, thanks!

Rated 1 out of 5 stars

So deeply disappointed with my…

So deeply disappointed with my trousers, not only did they take ages to arrive, the fabric is down as linen but at best it's a 2nd grade cotton, picture shows lots of floaty fabric, they're virtually straight leg, I wish I'd read the reviews prior to wasting such a substantial amount of money on crap

9 July 2025
Unprompted review
Lacceti logo

Reply from Lacceti

Hi there ceri! If you don't like the material please return the order to us for a refund thanks! Support@lacceti.com

Rated 1 out of 5 stars

Zero stars

Zero stars. It’s embarrassing that I bought shoes from this scam site. The picture looks okay and they cut the price and show you the “not sale price” these shoes cost $5 MAYBE to make. Which is horrible cuz what are they paying the children to make them. I was suckered.

26 June 2025
Unprompted review
Rated 1 out of 5 stars

I wish there was a negative star grade

I wish there was a negative star grade. I ordered these shoes on June 14, 2025. They were 66.00 with shipping and I was excited and checked carefully to ensure they were offering GENUINE LEATHER. They said they were. They aren’t.

In a store I wouldn’t have bought them for 10.00. They are plastic with rubber soles. They are probably half a size shorter than I ordered. These shoes are such a waste.

I could have gotten them on Temu for about 15.00. I am going to eat my loss in order to remind myself to continue to scroll pass FB ads.

6 July 2025
Unprompted review

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