Laam Reviews 2,610

We order a jewelry from arcadia that is full damage the beads are broken the neck wear is also broken . But the earrings are perfect. So bad . Form me

The stuff is of very good quality embroidery is very pretty and their management team is also very cooperative

I am extremely dissapointed with LAAM and the service they provide.i recieved my order,but the suits are nothing like the descriptions -the quality is terrible and completely unacceptable I have emailed and messaged on wotsapp multiple times,yet they continue to ignore every message.they seem to put all their effort in advertising their false clothing but absolutely none into customer service I have requested a return many many times it has now been two days with no response at all.this is incredibly frustrating,especially after spending hundreds of pounds on clothing that does not meet expectations. Their is no contact number and their claim of help 24/7 is untrue I will be reporting this to consumer rights ,as this is unfair and unjust and unproffessionai. I simply want to return the items and recive my refund i wish I had done my own research on this company as I went through a tik toker thought shes got a great following then the clothes must be good .unfortunately they are a total flop the material is not as pictures .please guys stop buying of here im just sharing my experience

I placed an order on 24 Nov 20878064 and haven’t received it yet despite arriving in Depot on 3 December.

Next to nothing customer service- have been chasing Abu Huraira with no action. I ordered the clothes a 5 kg parcel for an event and now as it’s not delivered lost money and no response from Laam even for a refund!!

Next to nothing customer service!

The worst company to ever deal with. I bought 6 items from shein out of which 5 have been very unsatisfactory. Order number
( #20817070) I complaint about the wrong size and I was redirectly to lodge a complaint with photos on the website which was simply rejected even after being so clear with all the details. I contacted them via whatsapp and they kept on asking me for pictures multiple times even after knowing there is fault from there end with the quality and the sizes. They only kept rejecting multiple images. The total size of the clothes isn’t the one that is showed on the size chart. It’s a scam that they are sending out different stuff from what is shown online. I have send the last pictures requested by the team for the 4th time 3 days ago and no one bothers to reply to any messages anytime. They simply keep ignoring the messages without responding and resolving the issue. The worst company to ever deal with. After Spending so much money and not being satisfied is really disappointing. I need a complete refund for my order.

I need someone to look into this complaint immediately and get back to me. I have sent multiple messages on WhatsApp and emailed as well.

It's a scam website, AVOID!! bought some clothes worth £100, no way to return as stitching was poor and not the right size. There is even no return option on their website. Spend your hard earned money at a better place. Customer services does not exit..

Please do not use this platform for buying anything. Very poor customer service.
I wanted to exchange an item as the M size was very small for the brand Sadia on a dress.
They said they wont exchange and that they would refund if I logged on their website on chrome browser through my mobile and initiate a return. I tried many many times but there was no tab on the orders stating 'initiate a return'. They never returned messages in time through WhatsApp and their phone number says 'no one can take any call right now'. They have not clarified what they would refund either. No clarity at all. I bought many dresses through them, mediocre to poor quality of stitching and fabric.

Edit:
I have received an email suggesting a 65% refund which I am now waiting on. I’ll update my review once I have received it.

Previously:
I recently ordered a few outfits from laam. The quality is very hit and miss. One of the suits was awful and sizing was completely off- neck was not for an adult head and trouser bottom couldn’t get my foot through. Quality was very poor. I reached out to them via email and followed their instructions for a refund. I did not hear back from them for weeks. I then reached out on WhatsApp and got a response suggesting a 25% refund. This is not acceptable and should not be the case considering I spent hundreds of dollars on their site. It was one suit I had an issue with, there was another suit in my package that had a damaged dubatta (shredded on one end) yet I thought I’d allow that. Clearly there’s a quality control issue. I’m a reasonable person and I am very disappointed with the response I received. To add insult to injury, the WhatsApp chat sent an automated message within a few hours saying they’re closing the chat. They didn’t even wait for a response from me. I’m yet to hear back about the one suit. I requested a refund on. I live in Australia and I would’ve been a regular customer but this experience has left me very upset.

This site is a scam especially for those ordering internationally.
The cloths came in a timely manor within a week but were too large and the quality was not up to scratch. So when requesting a refund or exchange the first offer was 50% only . When asked why 50% only, was told they would have to demand the same from the brand . Then when asked for exchange in size they now stated due to being international clients would not be possible due to Customes. So my question is does Customes not see the cloths exported from Pakistan??

Be Warned Stay Away … what a scam!!

If I could, I would give zero to them . I have ordered so many dresses from them, but lastly they sent 2items wrongly, I have raised the issue, they told me they will refund, but they didn’t. Even they didn’t answer the email and messages. I did message so many times, but they didn’t reply. The worst customer service ever 😡

Hi,

I placed an order on LAAM because of their wide variety of outfits. They claim to dispatch orders within 24hrs. I ordered on 2nd of December (LAAM-20922484) and have not been updated of its dispatch. I have also reached out to them via WhatsApp but have not heard back. This was the first time I ordered from them with high hope and wanting to wear the outfit to a function at the end of this month. But with this rate of service and lack of communication, I doubt that I will re order.

Very rubbish service, and the material of the clothes is even more worse. They keep sending you 100s of their marketing emails and messages but didn’t not respond to my query. After a week they sent me a whole page message the way to enter my complain and the funny thing is you could not find anything on the website whatever they told to do .. highly not recommended and the Influencer who is making money and getting free clothes from them should really stop promoting poor and fake quality clothes.

I ordered five suits, and the fabric was delivered within Pakistan in five days. However, when we received the unstitched fabric, the shalwar piece was missing. I tried contacting the seller, but there is no proper customer service. They only have one WhatsApp number, and even there, the response is very poor.

The fabric quality is good, but the lack of customer service ruins the shopping experience. The management should look into providing proper customer support and ensuring hassle-free service for their customers.
My order ref.20903479

All the items were so good
Loved shopping waiting to shop again

Everything's wrong with the order. Some of the suits pants missing, scarf missing, oil stain on the clothes. Not a single item worth the high price and dont get me started on the customer service of their courier company bc that shady af too

I have no idea why Laam is getting poor reviews but if you cross check measurements from specific companies and then order, you get pretty much what you order. I got some cheaper coord sets and I got a slightly more pricey (but still reasonable $39) set and all of them were as described. Individual brands may be off, but if you research them (which I did by following Tiktokers), you will get a decent deal. I ordered twice. The first time I didn’t check for a free shipping code, but the second time I did (for Blessed Friday) and I got 6-7 sets for $100. Still waiting to check quality but since I ordered from the same brands, I’m confident overall. I have ordered from other S Asian places before and nothing compares! (No tariffs and 7-8 day delivery?)

UPDATE: The measurements and quality on all sets is just fine. Some are dry clean only so I’ll be sure to just hand wash. Honestly, this is the best value for my $.

2nd UPDATE: Made my third order. The brands I got through all these orders were Aik Pret (amazing), Abaan Zohan (amazing), MH clothing (amazing), Chaudhary Arts (okay), Bareen (a bit tight at the chest despite cross checking measurements), Zuri (decent), Laal Kurti (decent), Polawn (luxury wear—really good!), Shefoze clothing (okay) and Shefoze clothing (decent). Two brands that didn’t work for me were Insiya by Saira Jawad (very tight sleeves) and Zeenat and Zoha (color was off—fit was strange; very loose waist and tight at hips).

The worst experience of online shopping ever regarding customer service of LAAM. Such irresponsible service I had from them. The dresses were nice . However I had to pay custom charges which they still didn’t refund me and kept me waiting for over weeks without any explanation. I would recommend to order directly from the brands , not from laam. They also have only text option to contact. You cannot even call them if you have any issue!! They also take 100days to reply!! I had such a bad experience with them.

I bought 5 items 3 are okay(fabric not satisfied) 1 has size issue but I compromised but-5th one make me really mad. I made a purchase with them (Laam.pk)and it was very bad experience.I complained them about size is wrong they redirected me to submit a complaint with photos that I did and they rejected the complaint. Question is they know their product is faulty all the pictures I sent them clearly showed the problem but they insisted me to make this picture and that picture , lame excuses and reject the complaint . All around the world if customers are not satisfied with product has right to replace or return and get refund.Their fabric is replicated Not original low quality and stitching is low grade uneven front and back of shirt , sleeves size is short . Total size isn’t match with their size Chart they have on their website and even dress is Not as it showed . Dupata color is different. But these people need proof of photos . Looks like I made all these errors. as a buyer its our right to receive NEW and same quality as shown online model pics , smell like body odor .They are very unprofessional.Never recommend

Hi,

This has been one of the worst customer service experiences I’ve had. We ordered 11 products and were eagerly waiting for them for the holiday season. The Skynet tracking shows an “attempted delivery,” which is completely false. We were at home, waiting for the package, and no one called the phone number provided with the order.

We usually order items from India without any issues, and this was our first time trying Laam on the recommendation of a friend. Unfortunately, it has been extremely disappointing. None of the contact numbers are working, no one from the courier service is reaching out, and there is no clear communication from Laam. This is highly unprofessional.

I have also sent a message directly:

Hi, I hope you are doing well. I just received the update regarding my order (Order #20840541, Skynet Tracking #930100348590). The delivery person marked the delivery attempt as “recipient not available,” which is not correct. We were waiting for the product, and no one contacted the phone number provided. Could you please let me know from where we can collect this parcel, or kindly arrange a redelivery at the earliest? This delay is causing inconvenience, and I would appreciate prompt assistance.

In short, if Laam cannot handle deliveries properly, they should not take orders. This experience has been unprofessional and unreliable. I will not be ordering from Laam again.

Name: Shabir Zargar
Address: 10440 Rockville Pike, #201, Rockville, MD 20852
2407608442

Recommended. True sizes and good quality