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Rated 5 out of 5 stars

I ordered 3 items from this company, I live in Spain and they gave me a 7-10 day shipping estimate. My items arrived in 5 days including a weekend. The items were reasonably packed and as described.

Rated 5 out of 5 stars

Tuve un problema por error mío en el pedido y me lo solucionaron sin problemas por chat. Trato muy amable. El producto perfecto, buena calidad. Recomendable! Everything perfect 💯✨ I had a probl... See more

Company replied

Rated 4 out of 5 stars

Great selection of otherwise unavailable brands. Product arrived within a week (Caline Brutus dual overdrive + distortion pedal). Was a bit hesitant at first, because of some bad trust pilot rev... See more

Company replied

Rated 5 out of 5 stars

Very happy with the purchase. The shipment arrived quite quickly and in perfect condition. The service provided by Kytary has been unbeatable, with very good communication and up-to-the-minute product... See more

Company replied

Company details

  1. Musical Instrument Store

Written by the company

Guitarras, pianos, teclados, percusión, audio y mucho más. Precios bajos, el mayor inventario, entrega al día siguiente, 3 años de garantía, plazos de pago para larga distancia. Instrumentos musicales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

422 reviews

5-star
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Rated 5 out of 5 stars

Very quick shipping.

I ordered 3 items from this company, I live in Spain and they gave me a 7-10 day shipping estimate. My items arrived in 5 days including a weekend. The items were reasonably packed and as described.

13 January 2025
Rated 5 out of 5 stars

Excellent fantastic

Excellent fantastic, thank you very much guys. Will be back in contact with you when I run out of the dry smoke.

29 January 2024
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Reply from Kytary

Thank you for sharing your experience with kytary.es! We hope to see you soon! Eliška

Rated 1 out of 5 stars

Terrible service

After 19 days I have still not received my order and Kytary will not give me a reason why, I will never use this company again.

24 November 2023
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Reply from Kytary

Dear customer, the parcel was lost during the transit. We are really sorry for the inconvenience. As we have informed you vía e-mail, we had already refund you. Best regards. Eliška

Rated 1 out of 5 stars

Not dealing with DHL...

I'm trying to figure it out where my package is for more than one week. They answer fast at the begining but they are not solving the issue, the package was lost or damaged and here I'm waiting for them to solve it but no responses now. The feedback form was sent to me even when they did not close the issue. As they know the package is damaged they could send a new one and manage this with the shiping company...

EDIT: DHL has a message in the delivery section saying you (kytary) have to contact them because of a problem in the package, If you are not calling them but also not returning the money... I think now its your fault

3 November 2023
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Reply from Kytary

Dear customer, the transport company have not confirmed the parcel was lost or damaged. As soon as they send us a confirmation we refund you. We are sorry for the inconvenience. Best regards, Eliška

Rated 5 out of 5 stars

Excellent

Excellent, the item arrvied quicker than I though and I had it set up in minutes. I would share a photo of the shelf if I could its really made my work desk much cleaner and professional looking, I think there maybe a few other in the offcie ordering one too.

10 September 2023
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Reply from Kytary

Thank you for your opinion about kytary.es! Have a nice day. Eliška

Rated 5 out of 5 stars

All perfect

All perfect! Great place to buy.

4 July 2023
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Reply from Kytary

Thank you for your rating! have a nice day. Eliška

Rated 4 out of 5 stars

Nice experience

Nice experience. Good products at a fair rate. Shipping is expensive and very slow, despite being DHL. Packaging was safe but slightly amateur.

22 June 2023
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Reply from Kytary

Thanks for your feedback! Have a nice day. Eliška

Rated 5 out of 5 stars

Great stock and service!

The product arrived on time and no one else had the mixing desk I wanted in stock. Very transparent and good prices! Will definitely use again!

14 June 2023
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Reply from Kytary

Thanks for your rating! Glad to know everything was alright. Eliška

Rated 3 out of 5 stars

The bass pickups arrived oxidated

The bass pickups arrived oxidated. I got yo scrape off the oxid and decided yo keep It. Never the less the company responded yo my complaint and offer to change the product!
Good service!

2 June 2023
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Reply from Kytary

Thanks for your new rating! Eliška

Rated 4 out of 5 stars

I ordered three Hiscox cases and some…

I ordered three Hiscox cases and some strings. Great price, and they arrived fast. However, I can't give you the five stars because the box was inadequate. It was a simple box for the three cases, made of a weak cardboard (single channel). It had been reinforced with some tape, but that couldn't avoid that it arrived broken to the point that the cases were out of it. Fortunately, Hiscox cases are amazing. Also, I was lucky that the envelope with the strings stayed inside the box.

13 June 2023
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Reply from Kytary

Dear customer, thanks for letting us know. We are sorry for the inconvenience. Please, send us some photoes to comunicacon@kytary.es in order to compensate the demage. Have a nice day. Eliška

Rated 5 out of 5 stars

Very happy with the purchase

Very happy with the purchase. The shipment arrived quite quickly and in perfect condition. The service provided by Kytary has been unbeatable, with very good communication and up-to-the-minute product monitoring. By the way, the price is the best I've found anywhere on the net. I recommend everyone who wants to buy musical instruments or accessories to try Kytary, they will be happy. Thank you Kytary.

12 June 2023
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Reply from Kytary

Many thanks for sharing your great experience with us. See you soon! Eliška

Rated 5 out of 5 stars

Very good service

Great price, good packaging and very reasonable delivery time to Spain. Definitely I can recommend Kytary.

16 May 2023
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Reply from Kytary

Thanks for sharing your experience with kytary. Have a nice day! Eliška

Rated 5 out of 5 stars

Great service great Jet

Great service. The Jet JS-400 is the best value guitar I own. Even with the new fretboard. Perhaps the old one was even better. I love this guitar

14 April 2023
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Reply from Kytary

Thank you for your great rating. See you soon! Eliška

Rated 5 out of 5 stars

Everything positive!

I had a question before the purchase, which was rapidly answered. All the process was quite simple and easy, and the shipment arrove perfectly! I have no doubts that this shop will become much bigger in the near future!

24 April 2023
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Reply from Kytary

Thanks for your nice words! See you soon. Eliška

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