The overall experience was very positive and the process was straightforward and easy to follow. I wanted to have a bag authenticated, and I was guided throughout on exactly which photographs to pro... See more
KYM
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See what reviewers are saying
Called customer services prior to purchase and when I was waiting for my order to arrive. It was shipped from their warehouse in France so took over a week to arrive but the Chloe bag I ordered ar... See more
In June 2026, I purchased an item from KYM's website and paid the advertised price in full. The next day, I received an email stating that the price displayed on their website was incorrect d... See more
Really quick to respond to the initial fee quote and to the final fee quote when the parcel was received by them. Also the highest fee quote I received from any of the designer resale sites & was much... See more
Company replied
Company details
- Fashion Accessories Store
- also in
- e-Commerce Service
- Fashion Designer
- Handbags Shop
- Outlet Mall
- Vintage Clothing Store
Written by the company
KYM is a premier destination for high-quality fashion, accessories, and lifestyle pieces, offering a meticulously curated selection of rare vintage finds and timeless classics. Every item is chosen for its authenticity and excellence, ensuring that customers receive only the best. More than just a resale platform, KYM is committed to creating value through meaningful connections, trust, and innovation. Whether you’re looking to buy or sell, our seamless process guarantees a smooth and rewarding experience. By blending technology, craftsmanship, and exceptional service, we go beyond traditional retail—crafting unique shopping journeys that inspire confidence and redefine excellence.
Contact info
Suite B, Ground Floor, 85-87 Cornwall Street, B3 3BY, Birmingham, United Kingdom
- 07725 588888
- info@kym.com
- kym.com
Absolute scam!!
Absolute scam!!! The business address is a medical company, and this is a sideline business. Offer a good price on receiving pictures etc. You send the item at your expense, they have it for 5 days, you chase them. They send you a final offer price, in which my case was a third of the original offer. You argue with them, they then double that offer, you accept. They ask you to leave 'nice reviews' and you get an extra £10. Then!!! They email you saying they can't authenticate the bag and will send it back at their expense because they know you're onto them. They don't authenticate the bags when they get them, they offer a seriously reduced offer when they get the bag in the hope you accept. They said they use outside authenticators and they couldn't authenticate a bnwt Mulberry Handbag which cost £1500 a year ago. Offered £460, then £139, then £300, then couldn't authenticate it. Stay away from them!!! PLEASE!!!
2 May 2025
Unprompted review
Reply from KYM
Dear Chris,
Thank you for taking the time to leave your feedback. We’re naturally disappointed to hear that your experience didn’t meet expectations and would like to clarify a few key points.
KYM is not a sideline project, but an independent business within the RM365 Group – a long-established and respected organisation with over a decade of success across multiple sectors. KYM operates with its own structure, team, and standards, and we are proud of the professionalism we apply across all our ventures.
As is standard in the luxury resale industry, your initial quote was based on the images and information provided, and therefore indicative. Once your item arrived, a separate internal team carried out a physical review, which led to a revised offer — a process designed to ensure fairness and accuracy. In your case, we escalated the matter to our management team as a gesture of goodwill, and the revised quote was accepted.
Final authentication only begins once the quote is approved. Your item was unfortunately returned as “high risk / unable to verify” due to its characteristics, and in the absence of supporting documents like receipts or authenticity cards, we were unable to proceed further. As a responsible platform, we must ensure all products meet verification standards for the protection of future buyers.
Throughout the process, we maintained transparent communication and, as a further goodwill gesture, waived your return shipping fee. As the KYM parcel collection had already passed that day, we arranged expedited, fully insured return shipping through our parent company to ensure your item was returned safely and without delay.
We regret that this outcome was disappointing but remain confident in the integrity and fairness of our process. If you have further questions, our customer service team is always here to assist.
Sincerely,
The KYM Team
Very unethical company
Very unethical company. They quoted for my excellent condition classic Chanel flap at 1.7k where as Bagista a month earlier quoted 4.3k. I really don't like leaving reviews but this has really made me mad because i hate unethical companies who make money on unfortunate people. If I was trying to sell this bag fast, would have agreed to this price which many people will do and guess what they will make over 100% profit. One word DISGUSTING!
1 May 2025
Unprompted review
Reply from KYM
Dear Zara,
Thank you for your continued feedback. We understand your frustration and are sorry to hear that you remain dissatisfied with the valuation you received.
As previously explained, the initial quote we offered was based on several important factors, including current market demand, resale value specific to your bag’s model, colour, style, condition, and our existing stock levels. These criteria are part of a consistent and transparent valuation process we apply to every item we assess.
We have followed up twice after the initial quote to ensure you were fully informed, and we have done our best to be transparent in disclosing the reasoning behind the offer you received.
We respect that you received a higher quote from another merchant; however, it’s important to note that such offers are typically consignment-based. This is a standard industry practice, and it sometimes differ from an immediate buyout, as it involves different timelines, levels of risk, and market uncertainty.
While our offer may not have met your expectations, please know that our aim is always to offer a fair and realistic valuation. Had the item been sent in and exceeded our expectations in condition, we would have happily revised the final quote—potentially maintaining or even exceeding the initial estimate.
If you wish to discuss this further, our customer service team remains available and ready to help.
Wishing you all the best with your sale.
Kind regards,
KYM Customer Service Team
Reply from KYM
Dear Lesley,
Thank you for your review! We’re glad to hear you were satisfied with our service and response time. Your support means a lot to us.
Kind regards,
KYM Customer Service Team
First experience with KYM was great
First experience with KYM was great, very helpful and professional, hopefully there will more sales to come, thank you!
22 April 2025
Unprompted review
Reply from KYM
Dear Miss Chu,
Thank you for your lovely feedback! We’re delighted that your first experience with KYM was a positive one. We hope to support you in many more successful sales to come.
Kind regards,
KYM Customer Service Team
Efficient, Consistent, Considerate
First experience with KYM and it’s a positive one. Everything top tier from communication and being kept up to date to a decent fair offer.
22 April 2025
Unprompted review
Reply from KYM
Dear Customer,
Thank you for your kind words. We're delighted your first experience with KYM was a positive one. Providing fair offers and transparent communication is what we strive for, and we're so glad to hear it reflected in your experience.
Kind regards,
KYM Customer Service Team
Highly professional and smooth process.
Highly professional and smooth process.
14 April 2025
Unprompted review
Reply from KYM
Dear Muhammad,
Thank you for taking the time to leave us a review. We’re so pleased to hear that you found our process professional and smooth—it’s always our aim to make things as easy as possible for our customers.
Kind regards,
KYM Customer Service Team
Good experience selling my bag with…
Good experience selling my bag with KYM. Very prompt with their email replies and their chat function on the website. Special thanks to Hannah for her patience on the phone!
14 April 2025
Unprompted review
Reply from KYM
Dear Abdaal,
We appreciate your kind words and are happy to hear you had a good experience with KYM. We’ll be sure to pass along your thanks to Hannah for her support. Your satisfaction means a lot to us!
Kind regards,
KYM Customer Service Team
Really quick response times
Really quick to respond to the initial fee quote and to the final fee quote when the parcel was received by them. Also the highest fee quote I received from any of the designer resale sites & was much closer to what I expected.
14 April 2025
Unprompted review
Reply from KYM
Dear Sue,
Thank you for your wonderful review. We’re glad to hear that our response times and fee quotes met your expectations. Your feedback helps affirm our commitment to fast and fair service.
Kind regards,
KYM Customer Service Team
Selling designer bag
Got a good price of KYM for selling my designer bag. Would recommend and will be using again.
Thank You.
14 April 2025
Unprompted review
Reply from KYM
Dear Faizah,
Thank you for your kind recommendation. We’re pleased to know you were happy with the offer and overall experience. We look forward to helping you again in the future!
Kind regards,
KYM Customer Service Team
KYM's staffs were extremely helpful and…
KYM's staffs were extremely helpful and professional. I will surely be recommending them to friends and family.
8 April 2025
Unprompted review
Reply from KYM
Dear Esther,
Thank you for your kind feedback. We’re proud of our team and are pleased to hear their professionalism stood out to you. Your recommendation means a lot to us.
Kind regards,
KYM Customer Service Team
Reply from KYM
Dear Leo,
Thank you for choosing KYM and for your lovely review. We’re glad you found us and that we could assist with your designer bag resale. We appreciate your support!
Kind regards,
KYM Customer Service Team
Reply from KYM
Dear Alicia,
Thank you for your review. We’re happy to hear that you found the process helpful and user-friendly. We look forward to assisting you again.
Kind regards,
KYM Customer Service Team
Very speedy
Very speedy, very professional - did not like that I had to pay for shipping
9 April 2025
Unprompted review
Reply from KYM
Dear ANP,
Thank you for your feedback. We're glad you found the process professional and fast. We’re sorry to hear that the shipping cost was an inconvenience—we’ll take that into consideration as we continue improving.
Kind regards,
KYM Customer Service Team
A SCAM COMPANY ***
THIS COMPANY IS A SCAM BE AWARE, THEY JUST WANT TO TAKE YOUR PROPERTY AND YOUR PERSONAL DETAILS ETC ***BE CAREFUL ****
THEY WILL RIP YOU OFF****DON’T USE THEM **
7 April 2025
Unprompted review
Reply from KYM
Dear Shaun,
Thank you for your kind words! We're so glad your first experience with KYM was a positive one. Our team is committed to keeping things smooth, fair, and transparent, and it’s great to hear that reflected in your experience. We look forward to serving you again soon!
Kind regards,
KYM Customer Service Team
Easy process
Easy process , swift and clear responses.
Overall very good service and fair offers made,
7 April 2025
Unprompted review
Reply from KYM
KYM truly appreciates you taking the time to leave a review.
We hope to welcome you back again soon!
KYM Team
Reply from KYM
Thank you Emma! KYM truly appreciates you taking the time to leave a review.
We hope to welcome you back again soon!
KYM Team
Amazing
Amazing, very prompt and professional would recommend to everyone!
1 April 2025
Unprompted review
Reply from KYM
KYM truly appreciates you taking the time to leave a review.
We hope to welcome you back again soon!
KYM Team
I have had a good first time experience…
I have had a good first time experience with them. They were quick to respond and I’ve managed to get a reasonable offer. Would use them again and would recommend them to others as well.
31 March 2025
Unprompted review
Reply from KYM
We're happy to hear you've enjoyed your first experience with us! KYM truly appreciates you taking the time to leave a review.
We hope to welcome you back again soon!
KYM Team
I used KYM to sell my Alexandra McQueen…
I used KYM to sell my Alexandra McQueen handbag and the service I received from them was outstanding. They offered a really good price for my bag to 😁 would recommend them to use for any further designer items .
31 March 2025
Unprompted review
Reply from KYM
Hi Kelly! Thank you for your kind words! KYM truly appreciates you taking the time to leave a review.
We hope to welcome you back again soon!
KYM Team
Fair offer and quick response
Fair offer and quick response. Well recommended.
27 March 2025
Unprompted review
Reply from KYM
KYM truly appreciates you taking the time to leave a review.
We hope to welcome you back again soon!
KYM Team
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