Aiza went above and beyond, assisting me with product selection and stock status levels when I contacted Kuylin to inquire about how to select a towel colour. I can’t speak highly enough with her ca... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
These guys are amazing saunas are great well built and their service is even better. They follow up, do what they say they will do and ensure you are happy Cannot recommend these guys enough They... See more
Company replied
We bought a Kylin 2-person full spectrum sauna a few weeks ago. We paid for delivery but decided to do the installation ourselves. We had a little trouble installing the final side panel, but afte... See more
Company replied
From the start, Charlie was extremely helpful in showroom. Answered all my questions with different models. Delivery & installation was again by Charlie. I’m now enjoying the smell of a cedar sa... See more
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Company details
Written by the company
Founded in 2009, Kylin Australia began by supplying premium electrical appliances through both retail stores and online channels. As our technical expertise grew and wellbeing became a priority for more Australians, we expanded into home wellness products designed to improve everyday living. In 2019, we developed our first sauna unit in Melbourne. Since then, the Kylin Sauna range — including infrared sauna and full spectrum sauna models — has become our flagship line and is recognised as one of Australia’s most trusted home sauna brands. Our mission is simple: support better health, relaxation, and balance through thoughtfully engineered saunas and genuinely helpful service. Today, Kylin has built one of the largest showroom networks for home saunas in Australia — two in Melbourne, two in Sydney, and one in Brisbane — with a new Perth showroom has opened in November 2025. Every city is backed by a dedicated local service team, ensuring smooth delivery, professional installation, and reliable ongoing support, our customers can feel confident choosing Kylin as their best sauna option.
Contact info
U12 11 MARY ST, 3130, BLACKBURN, Australia
- 1300790806
- info@kylinaustralia.com.au
- kylinaustralia.com.au
4.9
Excellent
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Their after sales service is atrocious.....UPDATED!
Their after sales service is atrocious! I ordered a seating cushion mat for my sauna eight days ago, and so far I still haven't received it, and nobody seems to know where it is or what happened to it, or even if it's been sent!!!
So they've had my money for eight days, and it still hasn't been sent???
Unbelievable,,,,,,,and I'm NOT HAPPY!!
UPDATE: After waiting 8 days for my parcel to arrive, I've since found out that my parcel had NOT been sent which means they LIED to me because they sent me an email saying that it had been sent!
**NEW UPDATE: After many frustrating emails & phone calls, at long last I finally received my parcel after waiting 12 days for it to be delivered, and Kylin has now reimbursed me for the inconvenience and hassles that I had been through.
23 January 2026
Unprompted review
Reply from Kylin Sauna
Hi Lorraine, we are so pleased and genuinely happy to see the converted negative into a 5-Star Review! KYLIN is happy to assist, as it turned into your experience happily—your satisfaction means a lot to us. 🙏 Thank you so much for being direct, kind and patient. We truly value you for choosing Kylin Brand! Take care, and have a lovely wellness-and-healthy-Kylin experience! ❤️
These guys are amazing saunas are great…
These guys are amazing saunas are great well built and their service is even better. They follow up, do what they say they will do and ensure you are happy
Cannot recommend these guys enough
They have a physical location warehouse and showroom which most online sauna sales don’t
22 January 2026
Unprompted review
Reply from Kylin Sauna
Hi Anthony, we are thankful for you for being part of our growing community of "satisfied customers", saying good words & giving an exceptional review! Your feedback helps us and reassures future customers too. We’re grateful for your trust in KYLIN and wish you many relaxing sauna moments ahead. 🌿❤️
Love my new sauna.
Love my new sauna.
It was easy to assemble and looks great.
I have used nearly every day I’ve had it.
Staff were amazing and very helpful when I purchased it.
Would highly recommend them
21 January 2026
Unprompted review
Reply from Kylin Sauna
Hi Susan, awww! That is so genuine! Thank you for the kind and positive feedback! Hearing this makes us proud of our team. We always aim to provide attentive and reliable service, so thank you for recognising that. We’re grateful for your support and for choosing KYLIN BRAND. 😊💛
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