Great customer service, I didn't know how Kweli works, so I decided, to reach them out on watsup, they later called me to confirm my order, then they were patient, kept in touch with me till I reached... See more
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I am grateful for Kweli because I am assured of genuine products at fair prices. The delivery is also really helpful. I would suggest further training of the delivery and installation team: the one wh... See more
Thanks, i liked the professionalism, you have the details of most of the products i checked on your website. you have a wide range of products. you communicate/reply quickly to customers. The only n... See more
Top notch customer care at Kweli.shop , the staff were so quick to respond to any queries i had. They even called to ask me if I was satisfied with the product.
Company details
Written by the company
Kweli.shop is a trusted retail platform supplying genuine appliances and solar energy equipment across Uganda and the wider East African region. We operate both online and offline, serving customers in Kampala and nationwide, with regional deliveries across East Africa.
Contact info
Plot 41 Nyonyintono Road, Naguru, 00256, Kampala, Uganda
- +256754559895
- karibu@kweli.shop
- kweli.shop
4.4
Excellent
197 reviews
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This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Prompt delivery and very professional
22 December 2025
Genuine products
Genuine products
They have genuine products, though they are expensive
11 November 2025
Unprompted review
Thanks
Thanks, i liked the professionalism, you have the details of most of the products i checked on your website. you have a wide range of products. you communicate/reply quickly to customers.
The only negative side the website is slow to respond compared to other website eg Jumia.
4 July 2025
Excellent delivery with professional…
Excellent delivery with professional customer support in case of need for clarification
27 June 2025
Very good customer care
20 June 2025
Good customer care service
Professional handling of customers and willingness to discuss and explain issues. They act on orders quickly.
7 June 2025
Good customer care, timely delivery
The customer care lady (Sandra) was very helpful and answered all my questions (which were very many and a bit annoying)....the delivery was on time
27 May 2025
THANK YOU!
I am grateful for Kweli because I am assured of genuine products at fair prices. The delivery is also really helpful. I would suggest further training of the delivery and installation team: the one who delivered my washing machine insisted that transport bolts had to be left on and in fact tightened them. I knew better and even the manual instructed so. I removed them after he departed.
29 May 2025
Turn around time was good and service…
Turn around time was good and service was good
Lady who called was good the gentleman who delivered was excellent
The communication is on point
15 May 2025
Reply from Kweli.shop
Thanks Joseph. We are glad that you like and appreciate the service. We are always trying to do our best
The delivery was swift and the package…
The delivery was swift and the package was intact.
12 May 2025
Reply from Kweli.shop
Thanks Aloysius. Enjoy your purchase
You delivered hours after but also…
You delivered hours after but also refused to install for me asking me money for aot of money for just SWT hing a light on very shame ful I suffered to 2 days without using my cooker just because you were taking advance of not knowing just a button!!!!!!
12 May 2025
Reply from Kweli.shop
Hello Winnie, We are sad that you struggled figuring out your new cooker. We did not send you a cooker installer at the time of delivery because you declined that service when offered before the purchase, and our attempts to reach you via phone call and WhatsApp after the delivery were not always successful, as you did not answer the calls. We notified you of this as well in the WhatsApp messages we sent concerning the same.
Regardless, we are glad that you got to use your cooker the right way.
Timely delivery of my products
The timely delivery of my products and the fact that their products are really genuine
Thank you kweli
9 April 2025
Reply from Kweli.shop
Thanks, Phiona. It was so much Joy serving you; you are a very kind person.
Enjoy your purchase, and we look forward to serving you again soon.
I ordered a refrigerator
I ordered a refrigerator, made full payment but it was found faulty. Unfortunately the replacement has taken close to a week even when the fault is not mine. I think it's quite unfair to allow such a long delay to deliver a replacement. I have no idea why this is so...but I hope that this can improve.
23 March 2025
Reply from Kweli.shop
Hello Doreen,
We do acknowledge that this happened and hope it doesn't happen again.
The refrigerator was returned on the day you posted the review
Impressive
Communication was timely, payments were easy. Delivery was to the door and best of all, free. I loved also that the delivery person brought delivery forms to sign and return. Thank you for the wonderful products to help me monitor health, nutrition and wellbeing.
26 March 2025
Reply from Kweli.shop
Thanks Edith and enjoy your purchase as well
Timely delivery and honesty by…
Timely delivery and honesty by delivering the right product requested by thè client.
21 March 2025
Reply from Kweli.shop
Thanks, Simon.
Very good service
I ordered a power backup system with installation, it was delivered on time and installed in the location I wanted, everything was smooth, installer was knew what to do,
Overall it was a good experience, I recommend Kweli to everyone who need their services.
22 March 2025
delayed delivery
Being called five days after payment to be told they have been trying to contact me without success was extremely disingenuous.
14 March 2025
Reply from Kweli.shop
Hello Mr Lumumba,
Thank you for the feedback that you have shared and for choosing Kweli.
It appears that you missed out on some details of the order number 44830. On 10th March, you placed the order via the website at 3.10pm, then went ahead to pay for the order at 5.40pm. At 9am the next day, 11th March, a member of the team reached out via WhatsApp to inform you that we were failing to reach you through your phone number ending with ---2532. Screengrab https://photos.app.goo.gl/CbGxkp8UED9xGmPT6 . The WhatsApp shows that you read the message, but maybe you were busy and forgot about it.
Could it be that you were not with your phone at some points during this period?
Otherwise, we thank you for choosing to shop with us and are glad that your order was fulfilled successfully.
Reply from Kweli.shop
Thanks Elisha, enjoy your purchase
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