Kuurth Reviews 3,295

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 900 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often noting their unique designs and elegant appearance. Many people are happy with their purchases, finding the items to be exactly as described and receiving numerous compliments. The packaging is frequently highlighted as careful and beautiful, ensuring products arrive safely. However, some customers experienced significant delays with delivery, with orders taking several months to arrive, and some even getting lost in transit. There are also mixed opinions regarding customer service, with some finding it very helpful and quick, while others reported slow responses, conflicting information, or unsatisfactory resolutions for issues like wrong sizes or product defects. A few people noted quality issues with certain items, such as beads falling off, mechanisms breaking, or products not matching their online depiction, leading to disappointment.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the high quality,... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the high quality and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the efficiency,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising timely and fast delivery,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some expressing satisfaction, while others... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The quality of the product goes without saying, this is not my first time buying with Kuurth and I am as impressed this time around as before. These are beautiful, quality, art inspired products that... See more

Rated 4 out of 5 stars

I went to thir pop up store but I bout a wrong site of ring so I'm a little bit disapointed even if the user expérience was really great. It's a good shop I recomand it for this qualité and originali... See more

Rated 4 out of 5 stars

The quality on the jewellery is always on point. Never too expensive, but still delivers. Delivery is usually not a problem, but keep in mind that Christmas season could impact deliveries and the trac... See more

Rated 4 out of 5 stars

Good items but a bit overpriced. For the price they list, some of the items should use real stones instead of fake stones, but the silver is definitely real silver. Will buy again, have bought seve... See more


Company details

  1. Jewelry Store

Written by the company

Under construction, continuously.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing product and outstanding customer service

I bought the Glyph Bracelet from Kuurth and I am 100% satisfied. The shipping was fast and the bracelet looks great (irl looks better than in the pictures). I also want to give a huge shoutout to their team for accommodating a special shipping request of mine. They absolutely didn't have to do it as it meant extra work for them, but they went above and beyond to help me out. 5/5 stars, highly recommended

20 November 2025
Rated 1 out of 5 stars

Delayed deliver / customer service

It’s been nearly 3 months since I placed my order, despite my attempts of resolving my order through customer service, it hasn’t. While I underpants delays can happen. A delay this length is concerning. Very frustrating situation.

3 January 2026
Kuurth logo

Reply from Kuurth

Dear Emanuel,

You were kept informed of an issue with your order months ago, and we were waiting for you to decide how to proceed after we proposed several solutions.

Thank you for your understanding and patience.

Sincerely,

Rated 5 out of 5 stars

Lovely rings

Easy to shop, great and original designs, and no problems whatsoever with delivery. A little pricey but worth it!

11 January 2026
Rated 2 out of 5 stars

Shipment delayed several months

The shipment was delayed several months. After reaching out after a month without the order, I was informed that the warehouse reopening would then delay the order, though they could send a replacement. The earring clasp feels really cheap, even if it is 925 silver, it doesn't hold in place and I constantly have to use pliers to bend if back into place.

9 January 2026
Kuurth logo

Reply from Kuurth

Dear Patrick,

We apologize for the delay in your order. Although you were informed that the warehouse reopening would affect logistics for a few weeks, we understand that it's not pleasant to receive your order later than expected.

Regarding the earrings, I can confirm that they are made entirely of 925 sterling silver, so the quality is impeccable.

If you have any questions or concerns, please don't hesitate to contact our customer service team so they can assist you in the best way possible.

Thank you very much and best regards.

Rated 5 out of 5 stars

I had been eyeing out Kuurth for a…

I had been eyeing out Kuurth for a minute, before I decided to buy a ring. And once I got it and put it on, it instantly became my number 1 ring. I get compliments all the time. Definitely gonna look to get some more from Kuurth

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality is really really good, good service and communication with customers, you won’t regret buying your first piece of their work

Honestly at first I was really hesitant on buying their art pieces because each pieces are made really well and right now this is my 3-4th time buying their works and not only that when I’ve questions about products they respond really fast with really good explanations and not only that I bought their first watch pieces (VIGIL TEMPUS) green and I’m really happy about it and not only that I got a surprise from KUURTH, they sent me a necklace last week. I was having a really rough day (love problem.) but when I received the necklace it made my week and wore the necklace to go to GIVEON’s concert in Paris. I love your work KUURTH and wish to see more or the art pieces

14 March 2026
Unprompted review
Rated 2 out of 5 stars

3months and no item.

I never received my ring and it’s been almost 3months with no real updates. I feel a small chance is still there to get it though, so I will not 1 star.

16 January 2026
Kuurth logo

Reply from Kuurth

Dear Kevin,

We regret that you haven't received your order yet. As you can see from your case history, you were duly informed of an issue with your product and offered alternative solutions; however, you chose to wait.

If you would like to explore any of the other options suggested above, please don't hesitate to contact our customer service team, who will be happy to assist you.

Sincerely,

Rated 1 out of 5 stars

Misleading advertising

I received the Shizuku B necklace, and the pendant was not 925 silver like the website depicted. There was a clear difference between the chain of the necklace (which WAS silver and included the 925 stamp on it) and the pendant. Customer support was as responsive as they could have been at first (it was peak holiday season, delayed response times were understandable, and the customer support team communicated that). However, after they had gotten back to me the first time regarding my concerns over their false advertising (which they denied the photo evidence I provided and gave excuses), I did not receive any email back. I will not be purchasing from them again.

29 January 2026
Unprompted review
Kuurth logo

Reply from Kuurth

Deaer Angelina,

We publicly confirm that the Shizuku B necklace is made entirely of 925 sterling silver.

We appreciate your understanding with our customer service team during peak season. However, to the best of our knowledge, we have not left any of your messages unanswered, and all your questions and concerns have been addressed.

If you require further clarification, or even proof, that the product you purchased is made of 925 sterling silver as we stated, please contact our customer service team again, and they will be happy to provide you with sufficient evidence with complete transparency.

Thank you for your understanding and message. Best regards.

Rated 5 out of 5 stars

Kuurth Appreciation

Kuurth has been apart of my life for a few years now and since I ever purchased my first ring Lily pads I have been obsessed. My go-to jewelry brand for quality and design. Go Kuurth.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

they don't want you exchanging rings

when trying to exchange rings (for size) it was impossible to do it on the website and the support was not of much help

14 January 2026
Kuurth logo

Reply from Kuurth

Hi Adam,

According to our conversation history, we responded to your refund request on January 30th, and as of today (March 18th), your order has not yet been returned.

If you haven't seen the message, I recommend checking your inbox and spam folder.

Best regards.

Rated 5 out of 5 stars

Wonderful Jewerly - Sacred Armor Ring

Despite my first order being about another ring (Impression, Sunrise) that didn't fit my size when it was delivered, I reached out the customer service and got an amazing experience for return and exchange (including size). It took a little while for the process because there's a lot of client's request apparently but it wasn't a big issue. Anyway, I love their style, crafting and quality and would recommend to anyone looking for body accessories

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Love this brand

Really love the design and vision for the brand! Good quality jewellery, and I get lots of compliments! I also like the emails Kuurth sends and how honest they are with the customers about changes in the business. Love at first sight! I can't wait to see what else they bring out :)

13 March 2026
Unprompted review
Rated 1 out of 5 stars

This is bad….

For starters the delivery was severely delayed. Then one of the products was not as depicted. To follow up the return procedure has, of course, turned into a circus to navigate. A veritable shit show of customer support…..

14 December 2025
Kuurth logo

Reply from Kuurth

Hello Jens,

We're sorry your experience wasn't as satisfactory as you expected.

As far as we can see, your order was delivered within the timeframe specified on our website for shipments to your country (11 business days - weekends and holidays are not included).

Regarding the product, we haven't noticed any differences between the ring you received and the one advertised on our website. However, our customer service team has been working diligently to assist you as quickly as possible.

Thank you for your understanding and receive our best wishes.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look