10+ star for Customer Service! Lindee, Gloria were amazing! The excellent level of their service cannot be matched. The quick answer and transfer to a call was unbelievable! They were profe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my Kuru shoes. I have worn them for at least the past 6 years. They have excellent support which is essential for my job which is pretty physical and requires standing on concrete for 8 hours a... See more
Company replied
I have 5 pair of KURUS, best thing that ever happened to my feet….that said, of those 5 pairs, 2 pair have had warranty issues, Leo has been amazing helping me through the warranty process and they h... See more
Company replied
Slippers extremely comfortable Achilles pain stopped on first step of wearing them. The Atom 2 was snug, I had to exchange for half size bigger. If a person has wide or needs more room half size bigge... See more
Company replied
Company details
Written by the company
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™ Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list. That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day. Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love. KURU Footwear. Heel Better™
Contact info
4416 S Century Dr, 84123, Salt Lake City, United States
- 877-211-5878
- gurus@kurufootwear.com
- kurufootwear.com
4.8
Excellent
845 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast response and very helpful
18 June 2026
Unprompted review
Reply from KURU Footwear
Thanks so much! We're glad our team was able to respond quickly and help out. We appreciate your support!
Quality issue, solution surpassed expectations
Kuru responded quickly to an email I sent on a holiday Friday. I sent pictures of a minor defect in my new shoes and they immediately replaced them—generated a new order without me even having to return the shoes. I noticed the issue on the first wearing and simply reached out to see if this was a normal issue or a defect. I will donate the original pair. Very impressive customer support. And so pleasant to work together.
19 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're glad our team was able to respond quickly and make things right with a replacement, especially after spotting that defect on your first wear.
We appreciate you taking the time to reach out, and it’s great to hear the process felt smooth and pleasant. Thanks for your support and for choosing KURU!
Returns are truly simple
The return for my husband's trial of a boot that did not work for him was handled very quickly. I was happy to receive the gift card for buying a pair of the Ridge hikers today.
I was also very pleased to see how fast they shipped and how soon to expect them. I wear Tread everyday right now, so look forward to the hikers for fall.
19 June 2026
Unprompted review
Reply from KURU Footwear
Thanks for sharing your experience! We're glad the return was handled quickly and that you were able to use your gift card toward a new pair.
It’s great to hear you’re enjoying your TREADs daily and getting ready for your RIDGE hikers for fall. We hope they’re just as comfortable and reliable for you!
Rejects? Very uncomfortable?
This has to be a reject orthopedic shoe brand, as I literally had trouble even finding them online after wearing a pair for a day. (I don’t even know where these came from, as I’d never pay such price for shoes, but they are horrible.) Supposedly, they’re great for arch support, the out edge of the shoe (essentially where the seams come together) are just straight uncomfortably. And, of the hard sole leaves a lot to be desired. — I tried them for a few hours, going to the movies in them. Now, their up for grabs online, for less than half their retail price.
19 June 2026
Unprompted review
Reply from KURU Footwear
Thanks for sharing your feedback—we’re sorry to hear the shoes didn’t feel comfortable for you. Fit and feel can vary a lot from person to person, and we understand these didn’t meet your expectations.
If your purchase is within 91 days, you’re welcome to return or exchange them. You can easily start the process at kurufootwear.com, or reach out to our Guru team at gurus@kurufootwear.com and we’ll be happy to help process it for you.
KURU is hands the down the best in the…
KURU is hands the down the best in the business, not only do they have the most comfortable shoes I have ever wore they also have the best customer service… there is no way you could go wrong using KURU!!!
19 June 2026
Unprompted review
Reply from KURU Footwear
Thank you so much! We're thrilled to hear KURU is your go-to for both comfort and customer service. Nothing makes us happier than knowing your feet feel great and your experience with our team has been just as strong. We appreciate you!
Quick response to a new customer
Quick response to a new customer. A generous return time window is only helpful if it is possible to navigate the process. A phone call was the perfect solution
18 June 2026
Unprompted review
Reply from KURU Footwear
Thanks for sharing your experience! We're so glad our team was able to quickly help you navigate the return process and get things sorted out. A generous return window only matters when the process is simple, and we're happy a quick phone call made all the difference. We appreciate you choosing KURU!
Reply from KURU Footwear
Thanks so much! We're glad to hear you had a good experience with KURU. We appreciate your support!
Fast reply and feedback for questions I…
Fast reply and feedback for questions I had about getting the proper shoe for my foot problem!
16 June 2026
Unprompted review
Reply from KURU Footwear
Thanks for your kind words! We're so glad our team was able to quickly help you find the right direction for your foot needs. Finding the right fit makes all the difference, and we're always here to help you step forward comfortably with KURU!
Incredible customer service
I had purchased the Kuru Draft 2 SmokeyGrey-Chestnut slipper in size 8 which was too large for my feet. Upon messaging Kuru help I received an immediate response with a link to return my shoes. I did that. Within days I received size 7.5. Even that was loose around my heels. I called the help line but they were closed for the weekend. Their system detected the missed call and sent me an email. The Kuru help guru recommended I buy another pair with full heel cover. I was impressed. I am going to try their suggestion and hope it will fit.
18 June 2026
Unprompted review
Reply from KURU Footwear
Thanks for sharing your experience! We're glad our Guru team was able to help you quickly with the exchange and follow up after your call.
Fit can be a bit of a moving target, and we appreciate you working through it with us. We’re hopeful the full heel-cover style our Guru recommended will give you the secure fit you’re looking for.
Thanks for sticking with KURU—we’re here if you need anything else!
3rd party entered incorrect shipping…
3rd party entered incorrect shipping address. Emailed direct and shipping address was corrected immediately.
17 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're glad we could help get things back on track when the wrong shipping address was entered. Sometimes a small detour happens before a package finds its way home, and we're happy our Guru team was able to make the correction quickly. Thanks for choosing KURU!
I have recommended Kuru dozens of times…
I have recommended Kuru dozens of times to folks with foot issues. The customer service is top-notch. The website is user-friendly and, while the prices are not inexpensive, they are not unreasonable given the quality and design. I live in my slippers when I am in the house and I am convinced it has "cured" my plantar fasciitis. My only "complaint" is the lack of anything pretty. I think some of the designs could be made much more attractive. For example, the best-looking (non-orthopedic looking) products, are the Roam sneaker and Loma sandal. I have both in black and white. A patent leather or a leopard print, for example, would upgrade them and make them look more hip. I encourage you to design additional products like these two that, again, look less orthopedic and fuddy-duddy for women who have pain but are fashionable.
17 June 2026
Unprompted review
Reply from KURU Footwear
You've officially earned the title of Honorary KURU Ambassador! We're so glad your feet are happy and that our slippers have become your go-to around the house.
And don't worry, we took notes on the "less orthopedic, more fabulous" request.
Kuru pickleball shoes are the best!
I love Kuru pickleball shoes! This is a wonderful company with great customer service, too. They did not hesitate to help me out when I had a defect with my first pair of shoes. And, yes, I plan to stick with this shoe because I love the grip of the court, the ease that I can change direction and get to the net, not to mention how sturdy and comfortable they are.
10 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for the wonderful review! We're thrilled to hear you're loving your pickleball shoes and that they're helping you move confidently on the court. Hearing that you appreciate the grip, stability, comfort, and quick directional changes means a lot to us.
We're also glad our Guru team could help when you experienced a defect with your first pair. Thank you for your kind words and continued support. We hope you enjoy many more great games in your KURUs!
Return request
I bought 2 pairs of shoes and unfortunately 1 pair was too tight. I was unable to find my order information to start a return, but my email request was answered promptly (actually within minutes!). The return process was super easy! Very refreshing as I plan to continue ordering from this company in the future.
16 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're sorry one pair wasn't the perfect fit, but we're so glad our Guru team was able to quickly help you locate your order and get the return process started.
Making returns and exchanges as easy as possible is important to us, so it's wonderful to hear everything went smoothly. We truly appreciate your support and look forward to helping you find your next favorite pair of KURUs!
The customer service is fantastic, but...
The customer service is fantastic! Prompt, courteous and the best!
Love the way we can slip into and slip off the shoes - good design in that aspect.
The shoes are not very stylish, and not noticeably more pain-relieving than the competition.
The delivery time is not good - like as though the shoes are being shipped from overseas.
Choice of models - like "wide" is mostly unavailable. The toe-box feels less wide than even the regular Altria, Hoka and Topo.
17 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for taking the time to share your feedback! We're delighted to hear you've had great experiences with our Guru team and that you enjoy the easy on-and-off design of your shoes.
We're sorry to hear the style, fit, and pain relief didn't fully meet your expectations. While many customers find relief with KURU, we know every foot is different, and what works well for one person may not work the same for another.
As for shipping, most orders arrive within about 8 days, though international deliveries can take closer to two weeks and may occasionally be delayed by holidays or carrier volume. We also understand how frustrating it can be when your preferred size or wide width isn't available.
If your purchase was made within the last 91 days, we'd be happy to help you explore a return or exchange. Please reach out to our Guru team at gurus@kurufootwear.com, and we'll do our best to help find a better fit.
Sudden onset of Plantar Fasciitis…
A sudden onset of Plantar Fasciitis stopped me from walking with my 88 yr old father early every morning until I came across KURU shoes. I gave them a try refusing to resort to injections & may I dare say miraculously I was walking again with no pain. After using the cloud sneaker daily for 6 months (white color hold up fantastic) one of my lace straps popped out. I reached out to KURU stating my situation, was forwarded to a KURU GURU 😘 and sent a replacement pair. My phalanges thank you.
Amazing products supported by exemplary customer service.
Thank you KURU💞🦶
4 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your story! We're so happy KURU helped you get back to your morning walks with your father without having to resort to injections. Those moments are truly special.
We're also glad our Guru team could help when your CLOUD's lace loop gave out. While that's not what we expect from our shoes, we're happy we could get a replacement pair headed your way.
Thank you for your kind words about both our footwear and customer service. Wishing you many more comfortable, pain-free walks ahead!
I had to return a set of shoes
I had to return a set of shoes. They were a bit tight. Their team quickly got the return processed and a new pair set up quickly to mail out.
17 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're glad our team was able to make the exchange process quick and easy and help you find a better fit. We appreciate your feedback and are grateful for the opportunity to get a new pair on the way for you. Enjoy your KURUs!
I had an amazing experience with customer service
I had an amazing experience with Caren. She was very patient and helpful and solved my issue in just a few minutes. Got my new shoes so quickly. Thank you!
10 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're thrilled to hear that Caren provided such patient and helpful service and was able to resolve your issue so quickly. We'll be sure to pass along your kind words to her. It's also wonderful to hear that your new shoes arrived so quickly. We truly appreciate your feedback and your support of KURU. If you ever need anything in the future, please don't hesitate to reach out to our GURU team at gurus@kurufootwear.com. Enjoy your new shoes!
Friendly customer care
Friendly customer care! Addressed my concern in a timely manner. I definitely will be doing further business with Kuru!! Thank you again Kuru!!
15 June 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your kind words! We're delighted to hear that our customer care team was friendly and able to address your concern in a timely manner. Knowing that your experience has earned your continued business means a great deal to us. We truly appreciate your support and look forward to helping you again in the future. If you ever need anything, please don't hesitate to reach out to our GURU team at gurus@kurufootwear.com. Thank you for being part of the KURU family!
Reply from KURU Footwear
Thank you for the kind words! We're thrilled to hear that your experience with our team was fast, polite, and accurate. Providing helpful and efficient service is always our goal, and we appreciate you taking the time to share your feedback. Thanks for being part of the KURU family, and if you ever need assistance in the future, please don't hesitate to reach out to our GURU team at gurus@kurufootwear.com.
I tried on the shoes
I tried on the shoes, decided they weren't what I wanted and you made it easy for me to return. Unusual in today's market.
7 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're glad to hear that our return process was easy and hassle-free. We know it can be difficult to shop for shoes online, and we believe you should have the opportunity to try them and make sure they're the right fit for your needs. While we're sorry this pair wasn't what you were looking for, we appreciate you giving KURU a try and are happy we could make the return process a positive one. If you'd like help finding a different style in the future, please reach out to our GURU team at gurus@kurufootwear.com and we'd be glad to assist.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.