The Scooters are great, good quality, fun to ride with. There have been some small warranty actions on our scooters, the help and support from Kukirin are a very nice experience. They send spareparts/... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Hello, I purchased a KuKirin electric scooter kukirin g2 and I’ve noticed that the battery is not working properly. It either doesn’t charge fully, discharges too fast, or has significantly r... See more
Company replied
Ive tried the M4 Pro before and now i got the g2 master Its A HUGE upgrade compared to the M4 Tho One thing i would like is that The G2 Master had a Guide book to Set it up when u get it Brand new. It... See more
Company replied
Really happy good service good Communications. Bought it under Christmas so ai wrote to the companys Support and asked about shipping times on the Christmas. They answered right away. Really happy w... See more
Company replied
Company details
Written by the company
KuKirin Official Site
Contact info
4.5
Excellent
493 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Easy to order
Easy to order, friendly staff,
Quick delivery, only 3 days
Easy to get started and we are very happy with model G2 PRO ABE
15 June 2026
Unprompted review
I like this company alot
I like this company alot. Great scooters for great prices. The custom service are amazing and they always do their best to help out.
10 July 2026
Unprompted review
Perfect
The scooter ist a very good quality and absolutely worth the money... and also very positiv to mention is the Support Center... everything just fine.
5 June 2026
Unprompted review
Avoid buying with this company
Avoid buying with this company! Acquired a Kukirin G2 PRO in 2 weeks the tire was damaged, the battery charger stop to work.I have replaced 3 times the tire, post sales service does not work, no refund was accepted. I found the scooter with really bad quality, avoid to buy it.
9 July 2026
Unprompted review
Reply from Kukirin Escooter
I am sorry that the scooter did not meet your expectations. Please provide your order number, and once the order details are confirmed, I will help resolve the issue for you.
Amazing
Amazing. I will order again 1000000 times. And the team support it s incredible fast and super kind. Thank you!
9 July 2026
Unprompted review
Its real and I thought it was a scam
Its real and I thought it was a scam, but its not. I can confirm its trusted and it has fast shipping, they keep you updated, my kukirin g4 drives good and it hold the speed, I am a happy customer, ITS NOT A SCAM!
9 July 2026
Unprompted review
WORST QUALITY IT ARRIVED TODAY AFTER A…
WORST QUALITY IT ARRIVED TODAY AFTER A DELAY AND I WAS SO HAPPY FOR IT CAUSE IT CAME BUT IT CAME SCRATCHED WITH ONLY 1 BOX AND AFTER 5 KM WITH IT ON FLAT TERRAIN IT STARTED SQUICKING AND IT BECAME WORSE I TRUED TO REINFORCE THE SCREWS SO MAYBE IT WONT SQUEAL 1/10 I GOT A KUKIRIN G4 Order #41587
8 July 2026
Unprompted review
Reply from Kukirin Escooter
We are sorry that the scooter did not meet your expectations. Please contact us directly at support@kukirin-escooter.com, and my colleagues will help you resolve any issues.
G2 Finally delivered, Didnt send me a bag like they said they would
I have "Pre-ordered" a G2 from this company on the 19th of june, on their website they said they will restock on the 25th of june right. So i didnt mind waiting until they restocked. But then their restock got delayed and they said they would restock on the 27th so i didnt mind that either as i was expecting it to come like 2 - 3 days after they had restocked but i didnt get the tracking number (FedEx) until the 30th of june. At this point i was expecting it to come 1st or 2nd of july but no, nothing. I placed the order on behalf of "SHOP" and they said the estimated delivery was 1st of july. But no, still nothing. The tracking details said the same thing since i got it and it still says the same thing; its in Liverpool and its been there for about a week now. I contacted FedEx thinking it was a problem on their side but they told me they have not received it from the sender (Kukirin-Escooter.com). A day before i contacted FedEx i got an email from this company asking me about "How is your new g2, Let us know what you think. Hi Rayan, We hope you are enjoying your KuKirin 2026 G2 Electric Scooter | Motor 800W | Max Speed 28 mph from KuKirin E-scooter UK. If you have had a chance to use it, we would love to hear what you think. Your feedback helps other shoppers and helps us to improve. It only takes a minute.", no way they have the audacity to ask me about how my scooter is when its not even been delivered so i reply to their email and told them its not been delivered and they told me "Your order will have a tracking update this week, and it is expected to arrive as early as this week please wait patiently" and they said since FedEx is being overwhelmed by the amount of Pre ordered G2s and G4s and they will send me a scooter bag for compensation. Its now wednesday and nothing has changed, the tracking is the same as day 1. If FedEx is waiting for the parcel and they havent scanned it yet still that means these guys havent even sent them the package and now im worried ive just lost £400+.
UPDATE:
I finally did get the scooter 3 weeks but i didnt get the scooter bag like they said i will for compensation. So i am still dissatisfied due to them lying. My order number is #UK122762
8 July 2026
Unprompted review
Reply from Kukirin Escooter
Update – July 9, 2026:
We once again apologize for the delays; these were caused by errors in our management and processes. We have now received confirmation that all orders will be processed this week, so please keep an eye out for updates on your order status. For any delayed orders, please contact us via email to discuss compensation.
I placed an order with you on June…
I placed an order with you on June 30th, and as of today, July 8th, it has still not moved past a depot in Poland. It was shipped on July 2nd and updated on July 6th, but it is still in the exact same location."
Good thing is i know how i can get my money back anyway.... but I hope I will get my G2
8 July 2026
Unprompted review
Reply from Kukirin Escooter
Update – July 9, 2026:
We once again apologize for the delays; these were caused by errors in our management and processes. We have now received confirmation that all orders will be processed this week, so please keep an eye out for updates on your order status. For any delayed orders, please contact us via email to discuss compensation.
SCAM?? HAs anyone received a G2 in the past 2 weeks?
Ordered on the 18th June - received Fedex tracking on the 30th June - still being told that Fedex have but havent yet scanned the item - advised I would receive last week, then yesterday and now possibly Friday - Fedex are now currently checking their baggage department - this was supposed to be for my sons birthday on 2nd July!!! Has anyone actually received their order??
8 July 2026
Unprompted review
Reply from Kukirin Escooter
Update – July 9, 2026:
We once again apologize for the delays; these were caused by errors in our management and processes. We have now received confirmation that all orders will be processed this week, so please keep an eye out for updates on your order status. For any delayed orders, please contact us via email to discuss compensation.
Giving 4 star at the minute until my…
Giving 4 star at the minute until my very excited lad try’s the G2 master out. The scooter was delivered in a matter of 5 business days, I had my doubts due to a lot of fake websites but this was a genuine purchase but people please be careful who you order from
8 July 2026
Unprompted review
The service is the best as they respond…
The service is the best as they respond instantly and the scooter came in a week like the website said
7 July 2026
Unprompted review
Scam ordered it on the 30/06 say fed ex…
Scam ordered it on the 30/06 say fed ex still waiting for my order they are blaming fedex saying they aren’t scanning the items when clearly it is just them not sending it to them I am going to start to get my money back now
30 June 2026
Unprompted review
Reply from Kukirin Escooter
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
The scooter is very nice and quality is…
The scooter is very nice and quality is very good I like it a lot
25 June 2026
Unprompted review
Did not receive my order
Did not receive my order. Stated it has been dispatched however Fed Ex state they have not recieved my order. This has been the issue for over a week now. Assuming I’ve been Scammed. AVOID this site
25 June 2026
Unprompted review
Reply from Kukirin Escooter
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
The ordered a m4 max and it arrived in…
The ordered a m4 max and it arrived in 6days and it very good no problems
6 July 2026
Unprompted review
SCAMMERS! AVOID!
Scam! I placed an order for a G2 scooter on 26/06 hoping it would be here in time for my son's birthday. The tracking shows FedEx should've received the parcel on 02/07 however it is now 04/07 and the tracking has still not updated. I've tried to get in touch via chat and email but getting no response! AVOID!
2 July 2026
Unprompted review
Reply from Kukirin Escooter
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud; the packages were indeed collected by the local FedEx truck. However, the sheer volume of orders has prevented FedEx from scanning and forwarding them in a timely manner. The FedEx customer service representatives you contacted can only provide information based on the tracking system, the packages have actually already been picked up by FedEx.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
Non delivery
I ordered my Kukirin G2 over a week ago. Took days to say that it had been shipped. Now tracking says it’s sitting in Liverpool. FedEx say they haven’t received it. No reply to emails and no other way of contacting company for information. Very worried that this is a scam. Cannot afford to lose such a large sum of money which was for a special birthday for my son. My order no is #kuk1199
Since been told I did not order from your website but I can 100% say that I did
Update:
I cannot provide the URL on here as links are not allowed as you will already know. Your response is also contradictory as you imply that the problem is down to mishandling by FedEx due to high volumes but then state I did not order from your website. So how would you know. Got one very disappointed child on his birthday today so thank you very much 🥲.
28 June 2026
Unprompted review
Reply from Kukirin Escooter
Hello. Due to a high volume of shipments last week, your package tracking was not updated or forwarded in a timely manner. Please provide the URL of the website where you made your purchase so I can have the relevant distributor contact you; I have noted that you did not place your order on our website.
Since our website's order numbers do not start with "KUK," I believe you purchased from a different distributor. Please check your inbox; you should have received an order confirmation email after placing your order, and you can find the order number there.
Scam
Scam. Avoid at all costs.
FedEx has been waiting for the parcel for two days now still no updates.
I will now start the process of getting my money back.
3 July 2026
Unprompted review
Reply from Kukirin Escooter
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud; the packages were indeed collected by the local FedEx truck. However, the sheer volume of orders has prevented FedEx from scanning and forwarding them in a timely manner. The FedEx customer service representatives you contacted can only provide information based on the tracking system, the packages have actually already been picked up by FedEx.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
Scam saying courier had the parcel yet…
Scam saying courier had the parcel yet after phoning not even been pick up and just keep saying wait all a big scam DO NOT BUY OFF THESE
2 July 2026
Unprompted review
Reply from Kukirin Escooter
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud; the packages were indeed collected by the local FedEx truck. However, the sheer volume of orders has prevented FedEx from scanning and forwarding them in a timely manner. The FedEx customer service representatives you contacted can only provide information based on the tracking system, the packages have actually already been picked up by FedEx.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
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