The onboarding and ongoing support from Guav and the Kudosity team has been outstanding. They’ve helped us take our SMS messaging live across four countries, working through the different require... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Burst SMS is the 4th SMS gateway I've tried. The others are painful to setup, due to long drawn out convoluted technical integration or (more often) wading through the maze of commercial bulls*... See more
Gaurav has been incredibly attentive to all our needs, we had a last minute request to help us link into our Shopify to Kudosity for a live pop up at Chatswood Chase in Sydney. Gaurav Investigated opt... See more
I’ve been using Kudosity for SMS campaigns, and what stands out most is consistency. Messages get delivered — no spam flags, no random failures, just clean, reliable delivery. What I really appre... See more
Company details
Written by the company
At Kudosity, we enable businesses to build authentic relationships with customers through simplified messaging experiences. We believe that curiosity fuels innovation and by harnessing its power we help businesses to build messaging experiences customers love.
Contact info
Australia
- kudosity.com
4.9
Excellent
148 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the interface
Very happy with the interface, easy to use, good price & messages have 100% delivery rate which is fantastic. Also customer service support has been fast & efficient too. Highly recommend these guys! We send appointment reminders every day so ease of use & price is very important to us.
15 August 2017
Easy to set up and we got great …
Easy to set up and we got great engagement from the audience who used it.
4 August 2017
Nice features and makes effort to resolve issues
Great to have human faces behind the service. Makes the service a pleasure to use, even when there are some problems.
Obviously, nobody wants problems, hence the -1 star.
We had a scenario where Burst SMS made some changes on their service to accommodate our unique request with respect to API calls. That's a +1.
Wish they had a DIY MMS send facility! It is currently assisted.
4 August 2017
Unprompted review
Great support from their Sydney team
Great support from their Sydney team. Burst is a super cost effective and very easy platform to use! Thanks so much.
2 August 2017
Only used it a couple of times but not …
Only used it a couple of times but not completely sold. Im sure there is better functionality available on other platforms and I really would like it to integrate without an intermediary app (Zapier).
26 July 2017
Great service at a price less than half …
Great service at a price less than half of what we were paying previous.
10 July 2017
Good System...make easy to send text & …
Good System...make easy to send text & respond report is good.
5 July 2017
terrible experience
text preview wasn't working correctly.
removed opt-out then got error msg - only when i ca;led did i get info why
no info when importing list about how it should be formatted - caused major issues later
23 June 2017
Reply from Kudosity
Client uploaded and tried to send to a badly formatted list without an opt-out. We refunded the campaign out of good faith and helped reformat the list and successfully send the campaign. Sometimes the process of understanding and working through these things can be frustrating however it is our belief that helping our clients to deliver the best campaigns possible is better that allowing them to send bad deliveries and doing nothing.
Found it very easy to set up and use.
15 June 2017
Great service and the best platform on …
Great service and the best platform on the market!
Thanks
8 June 2017
Good platform and good customer service …
Good platform and good customer service to back it up.
6 June 2017
Really great platform
Really great platform - definitely the best out there. Our company got great results from the campaigns we have sent as well.
And a big thumbs up on the customer service - these guys were quick to help us whenever we had any questions. Thanks !!
25 May 2017
Great service
4 May 2017
Very good experience so far!
25 April 2017
Amazing customer service
Maria was amazing in providing an outstanding customer service. She was able to solve my doubts and helped me to set-up new parent/child accounts in minutes. Coming from a company that always puts customer service first, I'm very happy to find out that my business partners consider their customers a priority too.
19 April 2017
Unprompted review
Coming from a large corporation that …
Coming from a large corporation that has used many cheap and premium tier 1 carriers I have allot of experience dealing with all aspects of SMS providers.
Pre sales was great. Easy setup and instant access.
The console was modern, user friendly, bootstrapped and full of all required features that many other competitors don't have.
API is simple to use, well documented and took 10 minutes to hook in to our in house customised platforms.
Very happy with delivery. Have had no complaints about sending or receiving.
11 April 2017
Was still not able to send sms on …
Was still not able to send sms on chinese characters n d viewing guide is incorrect im showing the full content on screen vs what was actually received and the actual sms received was blank message
6 April 2017
Reply from Kudosity
Message created was too long. Our character counter did count correctly but the message could not be received reliably by certain handsets. We worked with the carriers in question and fixed this issue within 48hrs of notification. Full refunds were provided to all clients affected.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.