I wouldn't even give a 1 star they freezed my account with silly excuses that someone complained. Be carefull guys it's not a safe exchange . It's a scam They even created fake ticket number #10557... See more
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I have adjusted my review after finally managing to get into my account. I cant say I have found the service easy to use but that could well be because of my lack of knowledge trading crypto. I d... See more
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trash company they started deducting dormancy fees, which could be ok, but this is clearly taking money from customers at all costs since the account is already protected with 3 layers of 2FA (ema... See more
My KuCoin P2P order (ID: 68d9fd8733a26a0001e7c90f) was released even though I never received the payment. I provided a full bank video and statement as proof, but KuCoin ignored my evidence and m... See more
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Company details
Written by the company
Founded in 2017, KuCoin is a leading global crypto platform built on trust. Renowned for its reliability, it leverages advanced blockchain technology, liquidity solutions, and user protections to ensure a secure trading environment. Serving over 40 million users in more than 200 countries and regions, KuCoin empowers the digital economy with innovative, compliant services, including access to 1,000+ digital assets, Web3 wallet, spot and futures trading, institutional wealth management, and crypto payments. Its excellence is recognized by Forbes as a top crypto app and Hurun as a 2024 Global Unicorn. KuCoin holds SOC 2 Type II and ISO 27001:2022 certifications for robust information security. In 2022, it raised $170 million total at a $10 billion valuation, affirming its stability. Prioritizing compliance, KuCoin has secured five global licenses, including as the first exchange registered with India’s FIU. Led by CEO BC Wong since January 2025, it focuses on expansion, innovation, and top-tier security, fostering a transparent ecosystem for users to thrive.
Contact info
Turks & Caicos Islands
- support@kucoin.com
- kucoin.com
Breach of guidelines
My experience with this platform has…
My experience with this platform has been a very emotional and stressful journey, and one I feel others should be aware of before making any decisions.
At the beginning, everything seemed to be working perfectly fine. Making profit was not an issue at all, and I was actually impressed with how quickly my account appeared to grow. The platform looked professional, the process was smooth, and I felt confident that I had made the right investment choice. Watching the profits increase gave me a sense of reassurance and excitement about what I thought would be a reliable opportunity.
However, things took a completely different turn when I decided to withdraw my funds. That was when the real problems started. Despite the profits clearly reflecting in my account, I found it extremely difficult to access my money. Withdrawal requests were either delayed endlessly, ignored, or not processed at all. There was no clear explanation for what was happening, and every attempt I made to resolve the issue only left me more confused and frustrated.
I reached out to customer support multiple times, hoping to get clarity or assistance, but the responses I received were far from helpful. Most of the time, I was given vague answers that did not address my concerns, or I was simply left waiting without any meaningful update. It started to feel like I was being trapped in a system where I could see profits but had no real control over accessing them.
This situation really broke me down. It was mentally exhausting and emotionally draining to feel like my hard-earned money was out of reach. The stress and uncertainty made the entire experience overwhelming, and I began to regret ever getting involved with the platform in the first place.
At that point, I realized I needed help beyond what the platform was offering. That was when I came across HaNIXre. After reaching out and explaining my situation, I finally started to see progress. The process wasn’t instant, but it was the first time I felt like something was actually being done to resolve the issue. Step by step, things began to move in the right direction, and eventually, everything came out perfectly okay.
Thanks to that intervention, I was able to regain access to my funds, something I had almost lost hope in achieving. While I am relieved that the situation was resolved, the overall experience has left a lasting impression on me.
In conclusion, while making profit on this platform may seem easy and attractive at first, the real test comes when you try to withdraw your money. Based on my experience, that is where serious issues begin. The lack of transparency, poor customer support, and difficulty accessing funds are major concerns that should not be overlooked.
I would strongly advise anyone considering this platform to proceed with extreme caution. Do not be carried away by the initial results, and make sure you fully understand the risks involved, especially when it comes to withdrawals. My experience was not an easy one, and I would not want others to go through the same situation.
My experience with this platform has…
My experience with this platform has been extremely disappointing and frustrating. At the beginning, everything seemed to be going well. The interface looked professional, the process was straightforward, and I was seeing steady growth in my profits, which gave me confidence that I had made the right decision to invest.
However, things quickly took a turn for the worse when I attempted to withdraw my funds. Despite the profits showing on my account, I was unable to make any successful withdrawals. Every attempt either failed, was delayed indefinitely, or came with unclear explanations. This raised serious concerns for me, as access to your own money should never be this complicated.
I reached out to customer support multiple times, but the responses I received were either vague, unhelpful, or completely unresponsive. It felt like I was being ignored or given the runaround instead of receiving real assistance. This lack of transparency and accountability made the situation even more stressful and frustrating.
At a point, I started to feel like I had lost control over my own investment, which is a very uncomfortable position for anyone to be in. It was only after I sought external help from HaNIXre that I was able to make any progress toward resolving the issue. Without that intervention, I honestly believe I would not have been able to recover my funds.
Overall, this experience has seriously damaged my trust in this platform. While the initial performance and profit growth may seem attractive, the inability to withdraw funds and the poor customer support completely overshadow any positives.
I would strongly advise anyone considering this platform to proceed with extreme caution. Make sure you fully understand the risks involved, especially when it comes to accessing your money. Based on my experience, I cannot recommend this platform at all.If you want, I can also make a shorter version or adjust the tone to sound more aggressive or more formal.
Don't use it
I mainly used this exchange about 4 years ago and I had a handful of tokens in there, bought for around £500-800 probably.
Obviously my bad investment choices are not their fault. Most of what I bought is now worth a lot less.
But some of the tokens have since changed ticker or are just seemingly not on the app anymore.
And I don't have those in my holdings anymore.
I didn't receive any notification about this, or anything in return, they apparently didn't sell them and replace them with anything. Just gone.
Also now you can't contact their support anymore. Zendesk site is dead. Online support portal doesn't work.
I'm removing what I have left on the exchange and deleting it. Don't use it unless you want to risk even more than crypto is risky anyway
I am writing this to urgently warn all…
I am writing this to urgently warn all traders against the RIVER/USDT pair. On-chain analysis has exposed extreme price manipulation driven by a cluster of 5 major wallets that control over 94% of the circulating supply.
This is not organic trading; it is a "rigged game" where these whales engineer artificial price pumps and short-squeezes to liquidate retail investors. Legitimate exchanges that value their reputation and user safety should not be underwriting or listing tokens with this level of predatory supply control.
The Public must not touch this. Every buy is a donation to the manipulators. For the safety of the community, reputable platforms should delist this coin immediately.
Known Whale Wallets:
0x6790... (Primary Distributor)
0x365b... (Linked to Creators)
Wallet 3: ~31.1% of supply
Wallet 4: ~20.7% of supply
Wallet 5: ~17.2% of supply
#RIVER #RIVERUSDT #ScamAlert #CryptoSafety #MarketManipulation
Simple and clear
Simple and clear platform to use.... easy to deposit money. I haven't had any problem so far.
Reward Hub
Exploring reward hub is really rewarding. So many task and get reward by completing any task which is really useful for small trader like me.
Fast usdt payout
I did multiple usdt withdrawals, transaction completed within few minutes.
Spot trading
Spot trading I enjoyed very much. Risk management is awesome for spot trading if you know how to spot good coins.
Quite good experience
I am having a quite good experience overall with this exchanges. So far, I've not faced any big problem and everything work as planned.
GemBox features is great
I like the GemBox features which is really helpful to spot most traded coins.
Traded btc/eth pair
I have traded btc/eth pair with no slippage! High liquidity and fast trade executions.
Very nice sign up bonus
Very nice sign up bonus. they're listing new coins almost every week/month which is great for news trading.
trash company
trash company
they started deducting dormancy fees, which could be ok, but this is clearly taking money from customers at all costs since the account is already protected with 3 layers of 2FA (email, sms, authenticator code) and still they claim it is for "security reasons"
couldn't be more bullshit.
I probably lost a couple hundred euros just with this.
moved all my assets and deleted my account
Early bird perks
Getting into new projects early on KuCoin is a cheat code.
Average customer service
Customer service is average and i have enjoyed to trade with them. No major problem and withdraw works perfectly.
Always someone to chat
The KuCoin community on Telegram is so active. Always someone to chat with or help out 💬
Clean and not confusing
Clean and not confusing. Even my grandma could use it.
Scammer pretending to work for KuCoin
A few days ago I received a call from an unknown number . I decided to pick up . The man talking to me pretended to be from KuCoin security and tried to make me believe my KuCoin account had a security problem . He told me that somebody in NL using an iPhone 15 tried to login to my account . He then asked me if I checked my account , I replied yes . And then if I have money invested there I replied yes . He asked me how much , I replied 6,4 BTC and some other small tokens and crypto assets . He tried convincing me that I need to change the 12 secure words but to do that we need to transfer the assets to another wallet . This conversation went on for about 90 minutes . I personally knew from the start of this call this man is a scammer and a bad one . The issue is I do not own a KuCoin account and also never had one . Companies like KuCoin never call customers so be warned and do not be fooled by these scammers . This comment is not an ad for KuCoin and I do not intend to work with them .
Copy trading = genius
Letting the pros do the work for me and soo easy gain.
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