Key Solutions Reviews 

3,005
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently share wonderful feedback about their professional interactions and peaceful mortgage processes. Furthermore, customers frequently praise the incredibly knowledgeable staff for going above and beyond to provide clear guidance, valuable advice, and thorough explanations throughout the entire journey. Consumers also mention the outstanding customer service, noting that advisors are always available, highly responsive, and prompt to answer any questions or concerns. People appreciate the seamless user experience and quick response times, which make complex financial decisions exceptionally straightforward, calm, and completely stress-free. Reviewers note that working with the team makes securing a home loan smooth and entirely hassle-free.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting advisors who are exceptionally... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional dedication and helpful guidance... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting the exceptional patience,... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting how advisors made the... See more

Response time

People report positive experiences with response time, highlighting that agents are consistently prompt when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kee Solution handled our new mortgage excellently. They talked us through every step of the process and were always available whenever we had a question. Our advisor, Max May, in particular went above... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've used Key Solutions (buying our first home and now our first house move) and they have been excellent throughout. Our broker was Christian Lingard who offered excellent se... See more

Company replied

Rated 5 out of 5 stars

We have always used Key Solutions to help secure our mortgage since we bought the house, over the last few years we have had the pleasure of speaking with Alex, he is always incredibly helpful, always... See more

Company replied

Rated 5 out of 5 stars

This is the second time I’ve used key solution mortgages. This time was a complex case with multiple strands to income, a sole proprietor joint borrower (SPJB) loan which was limited in who would lend... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

About Key Solutions

Written by the company

About Key Solutions

We now offer a fee free service for all our customers but the advice and level of support behind it haven't moved

We believe taking out a mortgage should be easy. Why shouldn't it? So when people say buying a home is one of the most stressful things ever, we say, come and speak to us.

We put our heart and soul into turning every person's dreams into a reality. It's what we're here for and what we're known for.

Why choose Key Solutions?

Our unique unconditional service and mortgage guarantees.

We are whole of market brokers.

Our service is award winning.

Our services

First time buyers


Moving home


Refinancing and remortgaging


Life, critical illness & income protection


Building & contents insurance


"We are here to make life easier and better for everyone"


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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5.0

All reviews

(3,005)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always helpful make everything easy

Always helpful make everything easy

1 October 2025
Key Solutions logo

Reply from Key Solutions

Hi Laurence,

Thank you for leaving us a review.
We're glad to hear about your positive experience and your feedback has been passed onto Ryan.

We look forward to speaking with you in the future.

Love, Key Solutions

Rated 5 out of 5 stars

After taking to Alex nashwho listened…

After taking to Alex nashwho listened to what we required then went through everything with us then found a product for us. He was a great help and sorted everything out thank you Alex

22 September 2025
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Reply from Key Solutions

Hi Adrian,

We're so glad to hear about your experience and thank you for taking the time to leave us a review. Your feedback has been passed onto Alex.
We look forward to speaking with you in the future.

Love, Key Solutions.

Rated 5 out of 5 stars

We have just remortgaged using key…

We have just remortgaged using key solutions and they have made everything so easy and stress free, very informative and helpful with both the mortgage application and life insurances.

22 September 2025
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Reply from Key Solutions

Hi,

Thank you for your feedback.

We're so glad you found the process stress free and your feedback has been passed onto Ryan.
We look forward to helping you in the future.

Love, Key Solutions.

Rated 5 out of 5 stars

My husband and I have used Key…

My husband and I have used Key Solutions three times now over the last 12 years and I have been impressed with their services every time. Key Solutions provide excellent knowledge and customer service and we have always used them to sort our mortgage. I can’t recommend the team at Key Solutions enough!

23 September 2025
Unprompted review
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Reply from Key Solutions

Hi,

Thank you for leaving us such a great review.
We're so glad you found the service to be excellent, and we look forward to working with you in the future.

Love, Key Solutions.

Rated 5 out of 5 stars

Ben was very helpful and proactive in…

Ben was very helpful and proactive in helping me remortgage. He communicated regularly and explained everything clearly, answering any questions I had. The process of remortgaging with Key Solutions has been stress-free thanks to Ben. Thank you!

5 September 2025
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Reply from Key Solutions

Hi,

Thank you for leaving a good review for us.
We're so glad Ben made the process stress-free and your feedback has been passed onto him.

We look forward to helping you again.

Love, Key Solutions.

Rated 5 out of 5 stars

Key Solutions Mortgage

Choosing key solutions was the best decision I've ever made. After a bad experience with my previous mortgage advisor I was relieved to find Rhea at Key Solutions, she not only saved me a significant amount of money on my monthly payments but introduced me to an 'own new' mortgage, something I have never previously heard of! Rhea was incredibly knowledgeable, responsive and just a genuinely lovely person to deal with, so thank you for all your help!

2 September 2025
Unprompted review
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Reply from Key Solutions

Hi Calum,

Thank you for taking the time to leave us such great feedback.
We're so glad you had a good experience and your feedback has been passed onto Rhea.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Sarah Robson is amazing

World class service from Key Solutions again. Sarah Robson pushed through my additional borrowing on my mortgage and went above and beyond to make this happen in the time frame I needed. Thank you so much Sarah, you sre the best. Highly recommended!

4 September 2025
Unprompted review
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Reply from Key Solutions

Hi Tom,

Thank you for your kind review.
We're so glad to hear Sarah went above and beyond and your feedback has been passed onto her.

We look forward to helping you again in the future.

Love, Key Solutions

Rated 5 out of 5 stars

I’ve been using Key Solutions for my…

I’ve been using Key Solutions for my mortgage needs for the past 7 years, and the service has always been excellent. My mortgage advisor, Sarah Robson, has been outstanding throughout-always patient, supportive, and willing to go the extra mile to make sure I get the best possible rates.

She takes the time to explain everything clearly and makes the process smooth and stress-free. I feel completely confident knowing that Sarah is looking after my mortgage, and it’s clear she genuinely cares about her clients.

I would highly recommend Key Solutions, and in particular Sarah Robson, to anyone looking for a mortgage advisor. The level of service and dedication I’ve experienced has been exceptional.

3 September 2025
Unprompted review
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Reply from Key Solutions

Hi,

Thank you for your feedback and for leaving a great review for us.
We're so glad to hear you have had such a good experience and your feedback has been passed onto her.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Alex was great

Alex was great, talked us through everything step by step, kept us up to date.

3 September 2025
Unprompted review
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Reply from Key Solutions

Hi Daniel,

Thank you for your review.

We're so glad to hear about your experience and your feedback has been passed onto Alex.
We look forward to working with you in the future.

Love, Key Solutions.

Rated 5 out of 5 stars

Outstanding Service

I have used Key Solutions a number of times since 2020.

Most recently, for a remortgage (2024) and unexpected purchase of another house. This purchase sadly fell though, so I used their services again when I found another house.
Ryan Pipkin took care of all of these applications.
To say that he, and Key Solutions, have been anything less than outstanding would be an understatement.
Nothing is too much trouble, customer service has absolutely second to none.
Ryan has been there every step of the way, taking the time to reply promptly, offer reassurance and assist with enquiries with lenders in the later stages.
I would not hesitate to recommend him and the team.

Please, when considering a remortgage or purchase, use Key Solutions. You will not in any way regret it.

3 September 2025
Unprompted review
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Reply from Key Solutions

Hi,

Thank you for taking the time to leave such a wonderful review.
We're so glad to hear about your outstanding experience and your feedback has been passed onto Ryan.

We look forward to speaking with you in the future.

Love, Key Solutions.

Rated 5 out of 5 stars

The service was exceptional, as always.

Thank you to everyone at KeySolutions Mortgages for all your assistance, especially to the lovely receptionist, Alex, and most importantly, Ben. We have been clients for years, and you consistently deliver excellent service. Ben, you are amazing, and you have made this possible! Your commitment and positivity go a long way and are truly appreciated.

22 August 2025
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Reply from Key Solutions

Hi Lindsey,

Thank you so much for your lovely review!

We're so glad to hear about the service you received and your feedback has also been passed onto Alex and Ben.
We look forward to helping you again in the future.

Love, Key Solutions.

Rated 5 out of 5 stars

Good customer service

Ryan was very helpful and informative. He worked quickly to secure me the best mortgage for my circumstances.

20 August 2025
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you for your kind review.

We're glad Ryan was able to help you through the process and your feedback has been passed onto him. We look forward to speaking with you in the future.

Love, Key Solutions.

Rated 5 out of 5 stars

Victoria has been quite helpful and the…

Victoria has been quite helpful and the team always come across as friendly.

22 August 2025
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Reply from Key Solutions

Hi,

Thank you for leaving us a review.

We're so glad to hear that Victoria has helped you and your feedback has been passed onto her.
We look forward to helping you in the future.

Love, Key Solutions

Rated 5 out of 5 stars

Remortgage process

We had the pleasure of working with Alex, and we couldn’t be more grateful for the outstanding service we received. From the very beginning, Alex went above and beyond to ensure that all our concerns were heard and thoroughly understood. He took the time to listen to our needs and goals, and provided us with the most suitable mortgage options tailored to our budget and long-term plans.
What truly stood out was Alex’s dedication and professionalism. He guided us step by step through the entire process, making what could have been a stressful experience feel smooth and manageable. His deep knowledge of the market and careful attention to detail helped us choose the most appropriate lender’s offer with complete confidence.

We highly recommend Key Solution to anyone looking for a trustworthy and professional mortgage brokers.

21 July 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Matteo,

Thank you for taking the time to leave us such a wonderful review. We're so glad to hear about your outstanding experience and your feedback has been passed onto Alex.

We look forward to working with you again in the future.

Love, Key Solutions

Rated 5 out of 5 stars

Great Service

As usual, Diane has diligently worked on my behalf to secure another mortgage, this is the 3rd time I have used KS. I was presented with 3 different options to review before having a telephone conversation to work through the detail of each option to inform decision.
From first phonecall, to AIP and now my mortgage offer, the service has been excellent and all provided in a very timely manner.

18 July 2025
Key Solutions logo

Reply from Key Solutions

Hi Ed,

We really appreciate you taking the time to leave a review. We're so glad Diane was able to help you with your mortgage again and your comments have been passed onto her.

We look forward to helping you again in the future.

Love, Key Solutions

Rated 5 out of 5 stars

Great Mortgage Advice and Service

We have used Key Solutions before a few years ago and were impressed with the information knowledge and customer service given by the team then, 6.5yrs later we used them again this time with Ben and we were not let down; Ben was very personable and professional, gave us loads of information but in plain English and explained all the points in detail to help us make an informed choice.
He was always available and worked around our schedule for appointments which was greatly appreciated. Would highly recommend KS to anyone and Ben in particular was a star!

5 June 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Alan,

Thank you so much for leaving us such a great review! We're so glad to hear about your experience and your comments have been passed onto Ben.

We look forward to speaking with you again in the future.

Love, Key Solutions

Rated 5 out of 5 stars

Thank you Ben at Key Solutions!!!

I can't recommend Ben highly enough! He worked tirelessly to secure a mortgage for me during an incredibly stressful and uncertain time in my life. His professionalism, dedication, and genuine care made all the difference. Ben was always available to answer questions, explain the process in clear terms, and offer reassurance when I needed it most. I truly felt like I had someone in my corner who was committed to getting the best possible outcome for me. I really can't thank you enough Ben!

9 July 2025
Key Solutions logo

Reply from Key Solutions

Hi Tamzin,

Thank you for taking the time to leave us such a great review.
We're so glad Ben was able to help you through the process and your comments have been passed onto him.

We look forward to helping you again in future.

Love, Key Solutions.

Rated 5 out of 5 stars

Remortgage done speedily

Ben organised my remortgage to suit my needs and position effectively. I am very happy with my new product and have the best deal for me.

1 July 2025
Unprompted review
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Reply from Key Solutions

Hi Joanna,

How great to hear this - thank you so much for your reply and we have passed your feedback onto Ben.

Love

Key Solutions

Rated 4 out of 5 stars

It was doing ok

It was good action taken at the beginning but no further updates provided.

3 July 2025
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Reply from Key Solutions

Dear Gita,

Thank you so much for your feedback and I am sorry to hear this was not a 5 star experience for you. We are always grateful to customers who take the time to come back to us. We will contact you directly to understand how we can improve going forward.

Love

Key Solutions

Rated 5 out of 5 stars

Couldn’t recommend enough!

We were recommended Key Solutions by our friends. Me and my partner are going through the process of purchasing our first house and Ryan has made everything an absolute breeze. He has been more than helpful and made the whole process seamless and easy. He has kept us updated constantly and had many phone calls as well as emails, so we were always in communication with one another. I couldn’t recommend them more! Thank you so much Ryan, you have made our wishes come true.

3 July 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Holly,

Thank you for your lovely review. We're so glad to hear that the process was so easy for you and your comments have been passed onto Ryan.

We look forward to helping you again.

Love,

Key Solutions

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