Key Solutions Reviews 

3,004
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for their exceptional knowledge, helpful guidance, and clear explanations throughout various mortgage and remortgage applications. People also highlight the outstanding customer service, noting that personal advisors are prompt, highly responsive, and genuinely dedicated to securing the best possible financial deals. Though some customers noted that navigating mortgage applications can occasionally be a stressful and complicated process, advisors provided reassuring support every step of the way. Reviewers consistently appreciate the polite, professional communication, which helps make these complex financial decisions much more straightforward and manageable.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional guidance and... See more

Service

Clients share satisfaction on service, frequently highlighting the helpful, professional, and straightforward... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that advisors are consistently... See more

User experience

Consumers shared deep satisfaction regarding their user experience, consistently praising the stress-free and... See more

Response time

Reviewers express immense satisfaction regarding the response time, frequently praising agents for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we've used Key Solutions (buying our first home and now our first house move) and they have been excellent throughout. Our broker was Christian Lingard who offered excellent se... See more

Company replied

Rated 5 out of 5 stars

This is the second time I’ve used key solution mortgages. This time was a complex case with multiple strands to income, a sole proprietor joint borrower (SPJB) loan which was limited in who would lend... See more

Company replied

Rated 5 out of 5 stars

Our mortgage advisor Alex Nash has been nothing short of excellent. He has been incredibly helpful and informative throughout the time we have have had dealings with him. He has been Our advisor for s... See more

Company replied

Rated 5 out of 5 stars

This is the second time I have used Key Solutions and both times have had a great experience. Rhea is very knowledgeable and has made both experiences run smoothly! She is always happy to speak on the... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

About Key Solutions

Written by the company

About Key Solutions

We now offer a fee free service for all our customers but the advice and level of support behind it haven't moved

We believe taking out a mortgage should be easy. Why shouldn't it? So when people say buying a home is one of the most stressful things ever, we say, come and speak to us.

We put our heart and soul into turning every person's dreams into a reality. It's what we're here for and what we're known for.

Why choose Key Solutions?

Our unique unconditional service and mortgage guarantees.

We are whole of market brokers.

Our service is award winning.

Our services

First time buyers


Moving home


Refinancing and remortgaging


Life, critical illness & income protection


Building & contents insurance


"We are here to make life easier and better for everyone"


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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5.0

All reviews

(3,004)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Mortgage, Remortgage and life cover

My wife and I have been with Key Solutions for over 10 years and have used them for mortgages, remortgages and life cover. They have always been really good, explain things really well, good at communicating and getting back to you, and genuinely seem interested in getting the best deal for you. Our last remortgage was in April and Ben Dawkins helped us with that - despite the mortgage company taking ages and seeking some ridiculous levels of information, Ben was really helpful and pushed it all through for us. Would definitely recommend.

1 April 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi James,

We're so glad to hear about your experience and your feedback has been passed on to Ben.

We look forward to speaking with you again.

Love, Key Solutions

Rated 5 out of 5 stars

Great support in turbulent markets

Christian Lingard has been exceptional during our recent remortgage. My husband is self-employed which can make the mortgage process more complicated, however he has always clearly defined the documents needed to support our applications.

Whilst the markets are turbulent at the moment, Christian is very knowledgeable around this and clearly explained our options should we wish to move providers, including any additional actions required our side and the costs, so we could make an informed decision.

Our rates shifted multiple times and he ended up redoing the calculations and paperwork again 3 or 4 times as a result, however it was never too much trouble for him.

Christian takes the stress out of a complex situation, and I am incredibly grateful for his support, we will be back in 2 years time!

9 July 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Lisa,

Thank you for your lovely review.
We're so glad to hear Christian has helped you and your feedback has been passed on.

We look forward to speaking with you in 2 years.

Love, Key Solutions

Rated 5 out of 5 stars

Another great experience

We've had another great experience with Ben Dawkins. He helped us with the initial mortgage for our first home and again now with the renewal. Always happy to explain the details, guide the process and set out the options clearly. Cannot recommend him enough and Key Solutions in general!

7 July 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Tom,

Thank you for your review.
We're glad to hear you had a good experience and your feedback has been passed onto Ben.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Thank You Key Solutions

My wife and I were recommended Key Solutions by some family friends, Diane has been brilliant, gone above and beyond on all of our ever changing requirements and takes her time to explain everything in full.
Would highly recommend Diane for any of your mortgage needs. Brilliant Service!

22 June 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Daniel,

Thank you for taking the time to leave us a review.
We're glad to hear this and your feedback has been passed onto Diane.

We look forward to speaking with you again.

Love, Key Solutions

Rated 5 out of 5 stars

Very helpful, I would highly recommend!

Alex from Key Solutions has now arranged 3 mortgages for us. He is always very helpful with the advice he gives and makes the process feel efficient and as easy as possible. I would highly recommend Key Solutions.

29 June 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Chris,

Thank you for your feedback, we're glad to hear Alex helped you again and this has been passed on.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Our mortgage advisor Alex Nash has been…

Our mortgage advisor Alex Nash has been nothing short of excellent. He has been incredibly helpful and informative throughout the time we have have had dealings with him. He has been Our advisor for several years now and we couldn't be happier with the service Alex has provided. He has made us feel very comfortable and calm throughout ths process which can be a stressful one. We couldn't recommend him and/or key solutions as a whole enough.

25 June 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Ben,

Thank you for leaving us such a lovely review.
We're glad Alex has helped you and your feedback has been passed on.

We look forward to speaking with you next time.

Love, Key Solutions

Rated 5 out of 5 stars

As a first-time buyer in the UK

As a first-time buyer in the UK, navigating the mortgage process felt incredibly daunting, but working with Alexander Nash from Key Solutions Mortgages made all the difference.
​From our very first conversation, Alex demonstrated immense patience and provided expert advice tailored to my situation. He has a brilliant ability to "connect the dots" across the entire process, ensuring nothing was missed and everything aligned perfectly. Thanks to his extensive experience and proactive guidance, what could have been a highly stressful journey turned into a remarkably smooth completion.
​I cannot thank Alexander enough for his support and highly recommend him to anyone looking to buy a home!

10 June 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Prashanth,

Thank you so much for such a lovely review. We have passed your feedback onto Alex and look forward to helping you again in the future.

Love

Key Solutions Team

Rated 5 out of 5 stars

Our only mortgage advisor (Diane…

Our only mortgage advisor (Diane Caiger)
She is wonderful lady who’s been helping us since 2019 for life insurance,mortgage.
She always knows our needs and sorted out our needs.
Strongly recommended
Well deserved

10 June 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Andy,

Thank you for leaving us a review. We're so glad to hear Diane has helped you and your feedback has been passed on.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 4 out of 5 stars

My go to mortgage adviser

Always helpful friendly and reliable

29 May 2026
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you for leaving us a review and we're glad to here this. Your feedback has been passed onto Ben.

We look forward to speaking with you again in future.

Love, Key Solutions

Rated 5 out of 5 stars

Highly recommend Alex Nash, 10/10 service

I won’t ever use another company for a mortgage again! Alex Nash has been absolutely amazing and the service has been 10/10. I didn’t have the most straight forward case and after going through 3 previous mortgage advisors who didn’t really care and were pretty dismissive has made it super stressful. Along came Alex and he has been really supportive, always at the end of the phone/emails and has been constantly updating me throughout the process and reassuring me. Nothing is ever too much trouble and I feel like he actually cares about his job and finding the right deal for the customer. Alex is really friendly and explains everything very clearly, his communication has been brilliant from updating myself to speaking with my estate agents/solicitors etc. I honestly couldn’t recommend him enough, the company is lucky to have someone like Alex working for them. I am forever grateful he’s helped me find a mortgage for me to move onto the next chapter in my life and managed to buy my dream home for myself and my children, thank you so much :)

28 May 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Richanne,

We're so glad to hear about your experience and we're grateful you've left us such a good review. Your feedback has been passed onto Alex.

We look forward to helping again in future.

Love, Key Solutions

Rated 5 out of 5 stars

So over the moon !

So over the moon, with my new home and grateful to Diane Caiger who organised a fab mortgage and health/ house insurance for me. I feel lucky to have had the guidance and advice from Diane, i wouldn't of had a clue where to start. It was reassuring to be in the capable and trustworthy hands of Diane, who helped me overcome a couple of hurdles along the way.
Thank you Diane and Key Solutions for making this journey as smooth as possible with the best deals !!
Amanda

27 May 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Amanda,

Thank you for leaving a lovely review and we're so glad to hear Diane helped you through the process. Your feedback has been passed on.

We look forward to speaking with you again.

Love, Key Solutions

Rated 5 out of 5 stars

We have been using Key Solutions for…

We have been using Key Solutions for many years now, Alex Nash has been extremely helpful and professional through out or recent re mortgage I will highly recommend KS to friends and family.

18 March 2026
Key Solutions logo

Reply from Key Solutions

Hi Diego,

Thank you for your email. We're glad to hear about your experience with Alex and this has been passed on.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Very good service

Very good service

13 May 2026
Key Solutions logo

Reply from Key Solutions

Hi Fariba,

Thank you for your review, your feedback has been passed onto Victoria.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Key solutions does it again with Ben

This is the third time using Key solutions for our remortgaging needs. We’ve again been over the moon with our experience. Ben Dawkins is so knowledgeable and knew exactly how to talk us through all of the numbers. We sent him a lot of questions and he was happy to oblige with all of them. His spreadsheets are priceless in understanding something that is foreign to most. 100 % recommend and thank him for his time and effort. ⭐️⭐️⭐️⭐️⭐️

17 November 2025
Key Solutions logo

Reply from Key Solutions

Hi Nikki and Charlie,

Thank you so much for leaving us such a good review. We're so glad Ben helped you through the process and we have passed the feedback on.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Couldn't have asked for more from Christian Lingard

We can't recommend Christian Lingard at Key Solutions Mortgages highly enough. It was really clear from the start Christian really put our interess first, unlike some previous brokers I'd worked with who were just going through the motions of finding a product and taking a fee.

We worked with Christian at a difficult time - mortgage market was moving very fast after US invasion of Iran and products were being pulled daily. This meant there was pressure to act quickly but make the right long-term decision - so Christian's calm, knowledgeable and strategic approach made an enormous difference.
We had a complex situation - buying a Grade II listed building with outbuildings and planning permissions for potential change of use that not every broker would know how to navigate. We also had early redemption charges to factor in from our existing mortgage. Christian helped us with a Plan A and Plan B approach which gave us options and we weren't left feeling exposed if one route didn't work.

Christian also showed us complete integrity: completely transparent about fees, how he is remunerated, and he remained absolutely consistent on that throughout - even as our situation evolved and became considerably more complex than it appeared at the start.

Highly, highly recommended.

8 May 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Dan,

What a great review. Thank you for leaving us your feedback and this has been passed on to Christian.

We look forward to helping again in future.

Love, Key Solutions

Rated 5 out of 5 stars

Great service removing any hassle from mortgage switch

Great service again, this time at the end of our fixed term. KS mortgages, Alex, provided us with timely, straightforward and easy to understand advice allowing us to make a simple decision. This was followed by completing the necessary steps to process the change and remove any hassle from switching mortgage at the end of the current fixed term.

7 May 2026
Key Solutions logo

Reply from Key Solutions

Hi Jo,

We're glad to hear about your experience and your feedback has been passed onto Alex.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Great Service

I have just used Key Solutions for my remortgage, and the service I received was absolutely sensational. The agent I dealt with, Rhea Isom, was so friendly, incredibly helpful, and always willing to answer my questions, no matter how simple they may have seemed.

I would definitely recommend Key Solutions to any friends or family. Thank you so much for making my remortgage process run as smoothly as it did.

12 May 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you for leaving us such a great review. We're so glad to hear Rhea helped you through the process and your feedback has been passed on.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Great Experience

I recently worked with Alex Nash at Key Solutions for my remortgage, and I honestly couldn’t recommend him highly enough. Alex was always incredibly responsive, getting back to any queries promptly and with plenty of detail, which made the whole process feel smooth and stress-free.

He was professional, thorough, and clearly very knowledgeable, but also genuinely personable and easy to deal with throughout. I always felt like I was in very good hands. If you’re looking for a mortgage advisor who really cares and goes the extra mile, I would strongly recommend Alex Nash.

1 May 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Ben,

Thank you for leaving us such a lovely review - we're glad to hear Alex helped you through the process and your feedback as been passed on.

We look forward to helping in future.

Love, Key Solutions

Rated 5 out of 5 stars

Amazing experience

Alex has been a phenomenal help throughout the whole process of purchasing my first house. He has answered all queries in a timely manner and supported throughout.

24 April 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Sarah,

Thank you for leaving us a review.
We're glad to hear Alex was so helpful and your feedback has been passed on.
We look forward to speaking with you again.

Love, Key Solutions

Rated 5 out of 5 stars

Great Service!

Have worked with Key Solutions a number of times and have always been impressed with the speed and quality of service. Most recently Victoria Hawksfield organised our mortgage and life insurance and she was excellent — so professional and generous in her advice, time and support. Would highly recommend!

27 April 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you for leaving us a great review.
We're glad to hear Victoria helped you through the process and your feedback has been passed on.

We look forward to speaking with you again.

Love, Key Solutions

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