Krystal HostingReviews 

Quite honestly the best customer support service I've ever received. Nothing was too much trouble and Olesia made the whole migration process a breeze.

Can't recommend highly enough

I was able to TALK TO A HUMAN. ACTUALLY TALK. AN ACTUAL HUMAN!
Sorted out everything within minutes.

We encountered a minor issue with our website and despite being a Sunday/Bank Holiday weekend, all was resolved in just a few minutes. Kevin from the Krystal Team was superb! Very many thanks again.

Hi I have been with Krystal for 7 years now I was always happy particularly this occasion I recently had to change my old website to the new one I been having problems to swoop to add live every time I contacted Krystal every time they guided through step by step and helped me so much even that I m not very good with the websites.
I really appreciate the help I m getting from the Krystal keep with the excellent work.
I would recommend Krystal to everyone who doesn’t have no idea how everything works because those guys will help you through.

Signed up to their service, contacted the migration team and everything was taken care of. Even the little problems that came with a new host were solved quickly with no fuss. Fantastic service.

Krystal Support is the reason why I recommend Krystal to all of my new clients.

Srsly. I started with a few clients on Purplecloud, which Krystal eventually took over. There were some glitches during the changeover (client accounts getting mixed up etc) which involved Simon Blackler spending time on the phone with me until we got it sorted.
All problems which are entirely to be expected within such a task, but handled so well by Krystal.

Eventually we got it sorted, and I've continued to recommend Krystal to all my new clients ever since.

Today was no different. I registered a domain and spelled my own email address wrong :)
So thank you Daniel.
As always, excellent service.
-sam

We are a small Charity and have our hosting with Krystal, they have been superb in helping us get sorted out and the Help Desk is second to none.

Best company ever, technical support is always professional prompt and fantastic beyond any other company I’ve ever dealt with in my 50 odd years. Why isn’t everyone using Krystal?

Precise, competent, and reliable service. The hosting migration and ongoing management were handled with real attention to detail, with nothing left to chance. Fast turnaround, clear communication, and effective problem-solving. Solid technical infrastructure and responsive support. Concrete outcome: improved performance and reduced costs.

Brilliant support.. always helpful, always prompt, cant praise highly enough.

Greatest support experience ever. 5 Star

Great service. Quick to respond, knowledgeable, helpful and friendly.

I love everything about Krystal. They are one of the few true UK hosting companies I would trust with my data. Their website UX is phenomenal and everything just flows nicely. They are slightly on the more expensive side, but I don't mind paying for the quality of service received.

I've been with Krystal for a few years now, and they continue to impress me. I recently had an issue with my hosting that needed immediate attention. Josh from the support was outstanding. He was professional, knowledgeable, and stayed with me throughout until everything was resolved.

As a business owner, having a hosting company I can trust is everything. Krystal consistently delivers on that. Fast support, reliable infrastructure, and genuinely helpful people.

Highly recommended, especially if you're running a business and need hosting you can depend on.

I recently upgraded my hosting plan with Krystal. Following the upgrade, all three of my business domains went down.
I called support on 17 April at 9.16am. The call lasted 11 minutes. The advisor was dismissive and unhelpful — she implied I was mistaken about my domains being managed by Krystal, despite this being clearly stated on my registrar (123-reg). She directed me to check and fix the DNS myself, rather than acknowledging that the disruption was a direct consequence of the plan upgrade.
I followed up in writing and the issue was resolved promptly by Ben, the migration specialist, who was professional and acted immediately. The contrast between the two interactions could not have been starker.
The point is not the technical outcome — it is the way the initial call was handled. A customer reporting a business-critical outage following a plan upgrade should not be made to feel they are at fault or being dishonest. That is not an acceptable standard of customer service.
I have submitted formal feedback and requested the call recording be reviewed and addressed through staff training.
Update — 19 April 2026
Within a few hours of this review being published, on a Saturday evening, I was contacted personally by David Kimberley, Chief Executive Officer at Krystal. He confirmed he had listened to the call recording and apologised unreservedly for the way it was handled. He also confirmed the matter will be raised with the Head of Support and addressed through training.
I appreciate that David took the time on a Saturday evening to investigate and respond personally. That level of accountability is reassuring and I hope it leads to a better experience for other customers in similar situations.
My original review stands as an accurate account of what happened. The CEO's response, however, reflects well on the company's willingness to take responsibility when things go wrong.

Had a problem during registration but it was fixed with just a couple of emails. Very pleased with the quick fix and happy to own my domains. Thank you again

I’ve transferred my website hosting to Krystal this week. The service and support I’ve received during the process has been fantastic.

Amazing experience with Krystal. Keep going !

Outstanding technical support from Matthew Garner and Sean Ellis, who responded incredibly quickly (7 minutes and 20 minutes respectively) to my support request.

I had a gnarly problem with my old, unsupported email client, which was failing to connect to the Krystal mail server. Matthew identified the cause immediately and provided the perfect solution which involved a very specific update to my equally old, unsupported operating system.

This was the kind of awkward problem that other providers would most likely have dodged. Many thanks for going above and beyond the call of duty. I feel completely validated for choosing Krystal for my web and email hosting.

I have been using Krystal for some years both for my own business and for clients they offer a fabulous service which is also ethical the support is always great. I highly recommend!