Krystal Hosting Reviews 2,312

Krystal Hosting has been my choice for years, but I'm compelled to write a review on my experience with them.

Customer Service is expeditious, legible, understandable (neutral accents), and advanced. I received assistance from Brandon who helped me restore my website, and Aaron Matcin who helped me fix database issues that I had with my plan. Not only were both agents prompt, but they were experienced about things that are extra to my plan and helped navigate me from a position of undue chaos.

Further to this, the billing process is exceptional and understanding -- without exposing too much. Krystal is reliable and my website hasn't been down once in 4+ years.

Krystal frequently rewards me with trials for different plans at no extra cost so I can see if the shoe fits better on the other foot, and grants me a premium concierge service that other companies should offer if they want to be taken remotely seriously.

I look forward to another 4 years. 🤩 Give yourselves a pat on the back.

I have used Krystal in the past for my previous business. Never had issues. When I started my new business years later, I made the mistake of hosting it with Ionos. With Ionos it's impossible to speak to someone in the UK and they don't value their customers. So I moved the lot back to Krystal and now I can speak and chat to UK people and feel like I matter as a customer. It might sound simple but I think it's important. Customer service is rare these days, unfortunately. Go Krystal!

Mark, helped me out today. Had 4 sites go down and we got them up again in minutes. We then had a mail migration to do and a domain migration. All done!

Many thanks!

Simply one of the best hosts around, not just for the performance but for their SUPPORT! Which is much more important than anything else. We've been hosting with Krystal for over 5 years now. No problems what so ever, but we once run accidentally a script that overwrote part of the CMS installation. Nothing worked, all our tech fixes didn't help. We've reached out to their support, and in less than two hours they've involved their full tech and admin team to debug. We got it all running smoothly and we were in constant communication throughout. They are a LIFE SAVER. Cannot recommend them more. A big thanks to Mark Gavin, Matthew Garner and Aaron Tokelove. Amazing team, amazing expertise, true heroes.

Been with Krystal for a few years and have two hosting packages with them. Unlike some providers, Krystal uses cPanel which makes administering the packages a doddle. Interactions with their Helpdesk are rare but when you do need them they are always helpful, take ownership of the problems and are friendly. Couldn't ask for more.

The team have been so supportive and caring. I’m 71 and because of them I built my own website!

Top-notch support. Great customer service and very prompt response times. You can't go wrong.

Great service, great support and great ethics. An absolute pleasure to work with, thank you so much!

Reliable hosting and always there to answer queries. They were even able to restore an account which I had terminated prematurely.

I recently migrated my website to Krystal and I can honestly say I wish I’d done this so much sooner. The hosting is fantastic value for money but my review pertains to the amazing customer service I’ve received on 2 occasions now. I’m a small business owner and not remotely tech savvy. Issue one … mailbox problems, Issue two … website crash. Neither issue the fault of Krystal and both enough to send you into a tail spin. Both times customer service responded instantly and resolved the problems within the hour … But more than that both Jack and Mark were fantastic, nothing was too much trouble, both were methodical and kept going until we had a fix (neither problem was straight forward). Mark was especially patient with me today (I am a tech dinosaur). Both operators should be commended and I can’t recommend Krystal highly enough.

This was a first rate experience with Krystal Hosting provided by the excellent Toni who was understanding of my age-related technological ignorance and took me through the process of activating emails on my smart phone to great success.
It is unusual to be helped by a real human these days and I compliment Krystal on this high class service.

Website moved to another folder dns needed updating and as always they were fantastic a pleasure to deal with also the most professional technical support staff I have ever dealt with. Moving to Krystal was the best decision I ever made

Very good, UK based company with call centre in UK. Both phone and chat conversations were very helpful.
Very helpful with all my set up questions and migration of website and email.

So far communications are timely, helpful and courteous. The hosting transfer has been smooth and simple, and where my tech fails the team help out.

We've been with a few hosts over the years. Krystal is always helpful, even low tier subs get well looked after and mid to higher tier (Im mid tier) have a very attentive support staff. Great speeds, reliable, easy cpanel to work with just brilliant all round knowledgeable support make them the best hosting service I ever used.

Chose Krystal because of positive reviews, particularly attracted to highly rated customer service. My experience has been highly positive. Invaluable to have just good customer service. Support is very accessible, friendly and expert.

The only reason I didn't switch sooner was because I couldn't be bothered with the hassle of migrating my existing site. I really wish I had done it sooner though. Now I see how bad my old hosting provider was. The bang for your buck on Krystal is impressive, the site, service and control panel was clean and simple. Migrating was actually easy, I did it in less than a day.

Unlike the huge hosting sites you find on fake affiliate marketing review pages these guys don't get you hooked then proceed to fleece you with add-on services, like Ssl, backups and security. You can tell that they actually care that customers are getting everything they need to host and operate their site.

The times I have had question they have replied to my tickets in less than 30 minutes, and that is with me saying it is very low priority. I imagine in an emergency they would reply faster. But every time, the reply was actually from an onsite technician, not from a call centre in a foreign country.

If you're looking for a hosting company I would recommend

I have been hosting my website with Krystal for the past two years, and my experience has been excellent.

I do not have much technical knowledge, so having a hosting provider that is always available, quick to reply, professional, and prompt to help has made a huge difference. Their support team is kind, reliable, and genuinely helpful. High-quality hosting and amazing service.

I highly recommended them!

Excellent company, we've just switched to Krystal today, and it's a breath of fresh air compared to our old service. Looking forward to a future with Krystal, and I can't recommend them enough. Easy migration process, and super helpful. Thanks so much.