KRD Catering Reviews 

I used this product

I purchased an Ice Machine for my busy Pub and read all the information about this particular product on the Website and it stated it was for commercial use. The product arrived with screws missing and quite clearly very cheaply manufactured.

I struggled to get the Ice Machine to produce any ice as the Instructions were useless. When the Ice Machine eventually started to produce ice it last approximately two weeks before it stopped working. I contacted KRD Catering and reported my issues there response to my emails very shocking, very unhelpful and they contradicted themselves saying someone from their “technical team” would call me. Unfortunately this never happened so I emailed again and again to now be told I have to get a technician out to look at the problem and then send the report to them!! The Ice Machine cost over £400 and now am I expected to get someone out to look at this Machine who has no understanding of how it works as it is their own branded product, not a renowned manufacturer. They won’t escalate my emails to a Manager and won’t refund my money or replace the Ice Machine I purchased with one years parts warranty.
I am absolutely disgusted with their customer service and cheap (for want of a better word) “Fisher Price” equipment. STEER CLEAR OF THIS COMPANY AT ALL COSTS

Very disappointed. Brand new commercial machine delivered with faulty middle burners that fail to light up. I reported the defect within 24 hours with full video evidence, but customer service has ignored my emails and provided no support. Unacceptable for a business.

The equipment is awful
Customer service is no better
Hands are tied , to return item would have cost me over 200 . No point . Finally wired 2nd electric hob up after being sat in box for months as first one was awful and eventually died after few months . Anyway the second one that was too expensive to return we had no choice but to keep and use . Day we wired it up lights aren’t working , the temperature dials are just for decoration, the temp doesn’t change . Just blazing heat all time . The top of hob warps with the heat . The heat just stops randomly and you forever having to move pans to find which hob is now hot despite them all being on . Will never buy from this shoddy company again .
Please avoid , biggest mistake we made as a new business . Sorry for waffling , infuriated !!!

placed order for electric bain marie, a sadette and gn pans. I recieved an email informing me the bain marie and sadette are out of stock and will refund me but still sending the pans which i then didnt need. So i order from another supplier. I hear nothing from krd so i message them asking when i will recieve my refund. The reply they have now fulfilled my order and sending everything and no refund. I message them informing them i have ordered from someone else and just require my refund and am now getting no responce from them. I recommend anyone to use ggm gastro instead!

Damaged items arrived on Friday when I wasn’t there (obviously package had been dropped). When I returned to work on Monday and saw the damage they refused to refund as it had been more than 24 hours since delivery. Claiming money back through my bank now.

Very good service and better customer service

Great service ordered and delivered in under 48hrs. Keep up the good work.

Speed of service, and customer service, although I'm still awaiting delivery of an item, but overall I'm quite pleased.

I have more than 10 thousand paund worht stuff and I e maild the costumer service and my machines r not working properly and seems like no one worry about it and I can't open my shop because brannew stuff not working properly

If I could give zero of zero for this company I would even minus. STAY AWAY FROM THEIR ITEMS GUYS shit quality, horrible customer service. My item came faulty and I have asked for the exchange but I can clearly see that the don’t want. I wish I had came across reviews before. Speaking to the customer service girl over the phone having asked for her name as reference she’s telling me I don’t need her name. They are just thieves. I will drive that item at their shop address and dump it there. I have a lot to say It cannot even fit here. I am very very disappointed. Please do not buy from this website or shop at all you will regret. I just wasted more than £600.!!!!!!!! THIEVES THIEVES THIEVES THIEVES !!!!!!!!!!!!!!!

One of the dangerous and worst company. If you want to burn 🔥 your business into fire and want to kill your staff in that fire, then buy products from this KRD company which is 0% not tested and assembled with zero knowledge.

I bought a gas appliance and it was leaking gas 5 ways of the appliance. I was lucky to have a good gas engineer on site with me to save me.

All products are horrible and cannot be trusted at all this company

My advise to all to stay safe in your business and buy product from other reputable companies. KRD just a crap. Kindly avoid for your future business & health & safety.

5 star best one in uk

Good service the people who works that amazing You can go in the shop and buy the things straight away and they are so good for communication
I will use them hundred percent again

I am very pleased with the quality of the Red Tray & it is exactly the same design what is being shown on their website . It does keep Crockery cutlery manageably stable on it . But do not expect that it would be as nonslip as one finds the trays that have silicone polka dots on it. Still plates, glasses & cups will stay stable on this tray with attentive care. And would say again that the quality is very good.

I wouldn’t recommend this company based on my experience.

I bought an ice cream machine from KRD while I was setting up my juice shop. It took me a couple of weeks to finish the shop and get everything ready for opening.

When I finally opened the box and prepared the machine for opening day, unfortunately, it wasn’t working. I contacted KRD and asked to return the machine, but I was told they would not accept the return because their return policy was only 14 days. They advised me to check the fuse instead.

I opened the machine to check the fuse and was shocked to find that it had a 20-amp fuse.

The machine is still not working, and when I turn it on, I get an “LL” error code.

At this point, I’m not sure what I’m supposed to do. The machine has barely been used, and I only discovered the problem when I was ready to open my shop.

I have emailed the company several times, but unfortunately, they are not responding. I’m extremely disappointed with the customer service and the way this issue has been handled.

Has anyone else had a similar experience with KRD or this LL error code? If so, please advise me on what I should do or how you managed to resolve the issue.

Any advice would be greatly appreciated.

Very poor service I have ordered context gril it is no working I have a complaint 1 month ago no give me any response I never order in future

Poor quality and poor customer service, missing part and being ignored, that’s what you get after you buy something, stay away from this people, save your money

Fryer broke down within just 3 months with very little use. No refund or compensation—just a £75 engineer call-out fee, followed by another fee to fit the replacement part. Completely unreasonable for a £75 fryer. Poor quality, poor customer service, and a very misleading policy.