KRCS Reviews 

572
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers had a great experience with this company. Customers frequently mention that the online ordering procedure is very straightforward, and they really appreciate receiving their new devices much earlier than initially expected. Many people also praise the exceptionally helpful customer care team, noting that staff members are always ready to provide expert advice and support. However, some reviewers were not happy with unexpected price increases that were requested by the management after they had already placed and confirmed their orders. A few other people also felt that communication regarding external courier delays and fulfillment schedules could have been handled much better throughout the transaction.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the prompt... See more

Product

Reviewers mention ambiguous feedback about product, with opinions varying widely. Some consumers report... See more

Order

Consumers find order experiences to be mixed, pointing out both smooth transactions and significant... See more

Service

Clients share ambiguous opinions on service, with many praising the fast deliveries, clear communications,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought a new studios display from them, product is good and price is reasonable. However, it was advertised as next day delivery but they did not keep the promise. DHL delayed it by one day and i was... See more

Rated 5 out of 5 stars

I like the way this company is structured. Information is clearly displayed and they illustrate how a financial services company can effectively be customer focused. The websites UI is well put toget... See more

Rated 5 out of 5 stars

Amazing service and super fast delivery. Needed a new genuine Apple case for a phone and everywhere including Apple and Amazon weren’t next day delivery. KRCS delivered next day and the updates alon... See more

Rated 5 out of 5 stars

The delivery took a little bit of extra time, but it was definitely worth the wait. I also reached out to customer care during the process, and I want to give a special thank you to Russell for the... See more


Company details

  1. Computer and Accessories Store

Information provided by various external sources

KRCS is the UK's longest-established Apple Specialist Reseller, supplying computer solutions to business, education and personal users since 1983. Company History KRCS have been committed to providing Apple computer solutions since the days of the Apple II - the first commercially popular microcomputer manufactured by Apple Computer. The company opened the UK's first dedicated AppleCentre in Nottingham in 1984, coinciding with the launch of the ground-breaking Apple Macintosh Personal Computer. KRCS - the UK's most successful Apple Specialist Reseller From the early desktop publishing tools of the 1980s to the powerful intel-based Mac Pro workstations of today, KRCS have gone from strength to strength and is arguably the largest and most successful Apple specialist in the UK. The company boasts eight Apple Premium Reseller computer stores; in Doncaster, Merry Hill (nr Dudley), Coventry, Derby, Hull, Leeds, Nottingham and Peterborough. Apple Premium Resellers are hand-picked by Apple Computer for proven expertise in systems knowledge and integration. KRCS is accredited to deliver a whole range of after-sales services including; system integration, installations, upgrades, troubleshooting, and diagnostics. KRCS have dedicated professional, education and customer service teams to effectively service specialist markets and all our staff have undergone rigorous training to provide support for Apple hardware, software and peripheral devices. Design professionals and networking applications KRCS also has complimentary vendor accreditations in professional publishing and design applications that integrate well with Apple hardware and software. The head office in Nottingham offers demonstration facilities for high-end Xerox pre-press and professional networking applications. Try before you buy KRCS Apple Premium Reseller computer stores are located in convenient city-centre sites and offer a relaxed environment, where expert and novice users alike can try-out the very latest Apple hardware - from iMacs to iPods! At every KRCS computer store, customers can discuss their needs with friendly, knowledgeable staff. KRCS online store Customers who choose to shop from home via our secure website can now enjoy the convenience of online shopping, plus the same level of after-sales service that is available at our other KRCS outlets. If you are new to Apple Macs and iPods or maybe an experienced Apple Macintosh user, we trust that you will enjoy our integrated approach to computer shopping and after-sales service.


Contact info

3.9

Great

TrustScore 4 out of 5

572 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(572)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

I have got a Mac mini today

I have got a Mac mini today, it was a pleasure to talk with Henry, which helped with all my questions, the product arrived early than expected, and the price is unbeatable right now, had a look everywhere before buying it.

Thanks 🙏

2 December 2024
Unprompted review
Rated 1 out of 5 stars

Tried to oversell

Wanted to buy an iWatch SE. Told them that I wanted to spend about £200.
After taking me to a screen and explaining the different types of iWatch that I could have. Tried to talk me out of the SE and the watch that he wanted to sell me was over £750.
Far more than I wanted to pay so I went elsewhere and bought an iWatch SE.
Was going to but another watch for my wife as well so they lost sales of two watches.
As previous reviewer have stated the Apple Shops are far better.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a Macbook Air M3 from here…

I ordered a Macbook Air M3 from here and was very pleased. I ordered it on Wednesday before 3pm and then it came the next day. The website was informative and very easy to use and gave a top price which was better than major sellers for the same brand new product.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent all round experience

Excellent all round experience. Purchased item online and delivered within two days. Product was also considerably cheaper than other retailers. An added bonus, was that of receiving via email set up instructions for the item I purchased. Would certainly use this Company again.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent price, service and delivery.

Ordered just before 3.pm, 10.20 am the next morning the item was on my doorstep. The price was excellent and when I spoke to a customer representative they were informative and friendly.
It is the first time I used KRCS as I have alway used mainstream retailers, they will be my first choice for any other Apple products I may purchase in the future.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Honestly the best Apply resellers in the UK.

They provide excellent service and really prompt and accurate answers to the queries that I raised. For instance when the new M4 laptops landed I asked them how quickly are they going to update their site to show the new laptop configurations, they responded with literally 24 hours later and the site was updated. They were soo prompt.

They even priced matched my M4 max to reflect the latest Black Friday offer they have on their site after I made purchase which was really great.

Overall just a great company to do business with. This my second time using them and so far it’s been great.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Apple-Quality Service

Thanks (to Apple) for a brilliant product. Kudos to KRCS for Apple quality service. 10% off ahead of Black Friday, overnight free delivery and helpful and complete documentation. What's not to like? Never heard of KRCS before this week (!) but happy to recommend them.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

mac mini m4

what can i say ordered on friday and delivered tuesday. on the plus side they emailed me how to set up my old mac mini to my new one which i found helpful as well thanks

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service and product

Fantastic service and product
Ordered a Mac Mini4 online after speaking to someone by phone over a query I had nice to have the call answered promptly by a person.
Ordered Friday online delivered Saturday morning and the best price I could find anywhere 10% off apart from one site that was selling for nearly £200 off the list price of £599. For an Apple product that has only just been released sounded too good to be true.
As searching for some reviews since has proved to be the case. Buyer beware.
Krcs I would recommend 100%

16 November 2024
Unprompted review
Rated 5 out of 5 stars

M3 Macbook Air 15"

This company is a legitimate professional company with multiple stores across the country and also an online shop. I ordered a macbook air 15" from their online store which we now have and are very pleased with. The customer service was good and quick to respond as I did need to contact them a few times as my order was delayed. It did take 5 and a half weeks for the order to arrive which was the only bad point, however I do believe their 'configure-to-order' macs can have larger wait times. We got a better deal on our laptop than buying direct from apple, so thank you KRCS, I am happy to recommend you and wish you all the best.

14 October 2024
Unprompted review
Rated 1 out of 5 stars

Order/Delivery

Ordered the 16 pro max
Was told to wait a few weeks. It has been a month, called again and was told it would take a few more weeks. Cancelled the order.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

I bought a MacBook with an amazing…

I bought a MacBook with an amazing price paying with Klarna. When it arrived, I didn’t like the color and contacted the store to swap it, the store’s staff was very attentive and answered really quick with all clear informations to send it back. I loved the management with my case. After 2 days I sent it, I received a new Mac at my house with the color that I wanted. I appreciate the good service and after-sales support. It is definitely a store that I will buy from again, because they have great service in addition to good prices and many payment options.

30 September 2024
Unprompted review

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