I bought the Rochelle bikini top and bottoms in the ruched red/orange floral pattern. Bottoms are the cutest things ever, and they make your legs and booty look fantastic. Top is great as well, I real... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered the new suki skirt when it arrived it has holes on the sides of the skirt the design was really great though. I emailed them that I wanted to exchange for the same item. To be fair communica... See more
My bikini is amazing. The ribbing of the material and colours were beautiful and the overall quality is so good! I thought the bottoms would be too small but they were actually really flattering. My... See more
Company replied
Sizing was difficult and the way it fit was different from the images on the website. Returned my first set of bikinis and got a store credit,I used that to get a different underwear, thinking it woul... See more
Company details
Written by the company
Australian-Designed Swimwear Label. Designed with Flattering Fits and Cheeky Cuts. Shop now: kotomi.com.au
Contact info
Melbourne, Australia
- hello@kotomi.com.au
- kotomiswim.com.au
3.5
Average
405 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kotomi Review
Once my order was placed, the Kotomi team checked in with me. They sent me shipping and tracking information within a few days of ordering. And they were super friendly when I had questions :)
23 March 2021
Reply from Kotomi Swim
Hi Emma,
I'm sorry to hear that you were sent the wrong size!
We are just waiting on your reply to our email so that we can amend this error :)
Much love,
Angie x
It costs $40 to ship one bottom back
It costs $40 to ship one bottom back.
Not good for people ordering outside of Australia.
Ordered a small bikini leopard bottom and looked like a diaper on me due to so much material.
Won’t be ordering here again.
22 February 2021
Still have not received package
I absolutely adore your bikinis, they are all so cute and stylish. My only complaint is that i ordered this bikini a month ago and the tracking says it’s still in Australia:(
18 February 2021
Reply from Kotomi Swim
Hi Naleah,
Thank you for taking the time to post your review!
I've just had a look at your order, and you selected our Economy shipping which takes up to 25 business days (this is equivalent to around 5 weeks). As your placed your order 14 business days ago, it is very much still on its way :)
We have a courier express option that is just $8AUD more, and will get your order to you between 3-6 business days for future reference!
I will keep an eye on your parcel to ensure that there are no delays! Hopefully it arrives to you soon :)
Much love,
Angie
- Kotomi Swim x
Second time ordering
Second time ordering. Absolutely the very highest quality and fit!
11 February 2021
Reply from Kotomi Swim
Hi Karanell,
Yayy!!! Thank you so much for your beautiful review - we are so glad you love your new bikini!
Enjoy :)
Much love,
Angie x
Return policy and no free returns/exchanges
Return policy is store credit only which would be fine except this company does not offer any type of free returns or exchange policy. It would have costed me more than what I paid for the product to ship it back in order to get a different size or product. Very inconvenient.
6 February 2021
My favourite bikini company by far
My favourite bikini company by far, fit so well and never loose their stretch. Super comfy, flattering on butts and I will be buying more!!
2 February 2021
Reply from Kotomi Swim
Hi Lauren,
Thank you for your support and beautiful words! Enjoy your bikini :)
Much love,
Angie x
Easy shopping experience and fast…
Easy shopping experience and fast delivery. Would like the option for refund, rather than credit only (I ordered more than one size as was unsure of fit). Otherwise, fantastic service!
28 January 2021
Great quality and very sexy
Great quality and very sexy! The only difficulty is ordering the right size, the tops seem to run small. But after ordering a couple bikinis I’m getting to know which size works best for my body type. Highly recommend!
20 January 2021
Beautiful and high quality bikini
Beautiful and high quality bikini. Great communication and delivery tracking. Keep up the great work Kotomi!!
10 January 2021
Excellent customer service from Angie
Excellent customer service from Angie. She was very considerate and kotomi generally cares about their customers. I’ve ordered 6 suits from them and I’m in Canada but it’s worth it. Very good quality and designs
7 January 2021
Unprompted review
Love! 10/10
I absolutely love my Jasmine bikini! The quality of the suit is amazing and so flattering. Kotomi also has wonderful customer service and are very helpful in sizing and meeting all your needs. Definitely recommend!
7 January 2021
Very happy with purchase
Very happy with the delivery time. The material feels fantastic and I've never felt sexier. Would definitely buy again :)
6 January 2021
Very fast response and excellent…
Very fast response and excellent customer service. My out of stock item was resolved very quickly.
1 January 2021
AMAZING
AMAZING! the way the bikini top was packaged was so cute and the bikini itself was amazing quality and just like the photos.
18 December 2020
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.