Edit to my review: customer service reached out to me and solved my issue. Thank you! Very poor customer service experience. I ordered two items and just a few minutes after ordering I realised th... See more
Company replied
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Review summary
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Reviews shaping this summary
Order# KS45459 Bought a pair of Open Huggies earrings on the site a week ago. I was very disappointed on receiving the items as they are far too small/tiny to even hold down to, let al... See more
Company replied
The website for this company is clear, elegantly designed and easy to navigate. I purchased an opal flat back stud and it arrived quickly in lovely packaging. I had made a mistake in my order, so reac... See more
Company replied
I purchased a pair of earrings which unfortunately arrived with a part missing. I emailed the company and although they did take a couple of days to respond they apologised, then quickly rectified t... See more
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4.2
Great
202 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 month
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Incredible quality!
The quality is outstanding. I purchased an opal stud and it is absolutely beautiful, arrived quickly, and the customer service team has been extremely helpful in helping me assess the best post length for the right fit.
25 June 2026
Unprompted review
Reply from Kosinerjewelry
Dear Natalie,
Thank you so much for your fantastic review! 🌟
We're absolutely thrilled to hear that you love your opal stud and that the quality exceeded your expectations. Opals are truly special, and we're so glad the beauty of your piece came through perfectly.
It also makes us very happy to know that our customer service team was able to assist you in finding the right post length – we always want to make sure your jewelry fits comfortably and securely for everyday wear.
We truly appreciate your kind words and your trust in us. We look forward to serving you again in the future! 💛
Best regards,
Kosiner Jewelry Team
I had a great experience with Kosiner…
I had a great experience with Kosiner Jewelry! My original order had an issue, but their customer service was incredibly kind, responsive, and quick to make things right. They immediately offered to send me a replacement at no cost, which I really appreciated.
I wouldn’t hesitate to order from them again and highly recommend to anyone looking for beautiful jewelry backed by excellent customer service!
24 June 2026
Unprompted review
Reply from Kosinerjewelry
Dear Brooke,
Thank you so much for your lovely review! 🌟
We're truly grateful for your kind words and your understanding. While we always strive to get everything right the first time, we're so glad that when an issue did come up, our team was able to resolve it quickly and to your satisfaction.
Your trust and willingness to recommend us mean the world to our small team. We're committed to providing not just beautiful jewelry, but also the care and support our customers deserve.
We look forward to serving you again soon! 💛
Best regards,
Kosiner Jewelry Team
Product quality is excellent
Product quality is excellent. Delivery speedy. I have made multiple purchases from Kosiner and will definitely purchase again.
16 June 2026
Unprompted review
Reply from Kosinerjewelry
Dear Happy in Hungerford,
Thank you so much for your continued support and for taking the time to leave us this wonderful review! 🌟
We're truly honored that you've made multiple purchases with us and that you keep coming back. Knowing that you're consistently happy with our product quality and delivery speed means the world to our team.
We can't wait to serve you again on your next order. Thank you for being such a valued customer! 💛
Best regards,
Kosiner Jewelry Team
Great experience!
Great quality, and fast shipping! Customer service always ready to help too! Have purchased a couple times from Kosiner and will continue to do so :)
25 June 2026
Unprompted review
Reply from Kosinerjewelry
Dear Amy,
Thank you so much for your wonderful review! 🌟
We're truly grateful that you've chosen to shop with us multiple times – it means a lot to know that we've earned your trust and loyalty. We're so glad to hear that you're happy with our quality, shipping speed, and customer service.
Knowing that you'll continue to support us is the greatest compliment we could ask for. We look forward to serving you again soon! 💛
Best regards,
Kosiner Jewelry Team
Great customer support
Great customer support. Quick, helpful, and professional service. Highly appreciated!
25 June 2026
Unprompted review
Reply from Kosinerjewelry
Dear Roxana,
Thank you so much for your kind review! 🌟
We're truly happy to hear that you had a great experience with our customer support team. Providing quick, helpful, and professional service is always our goal, and it means the world to us to know that it made a positive impression on you.
We truly appreciate your support and look forward to serving you again in the future! 💛
Best regards,
Kosiner Jewelry Team
Lovely Product & Great Customer Service
Quick delivery, beautiful products and extremely responsive customer service. Will purchase from Kosiner again!
19 June 2026
Unprompted review
Reply from Kosinerjewelry
Dear Rachel,
Thank you so much for your lovely review! 🌟
We're delighted to hear that you're happy with your purchase and that our customer service team was able to meet your expectations. Quick delivery, beautiful products, and responsive support – that's exactly what we strive for every day.
Knowing that you'll purchase from us again is the best compliment we could ask for. We truly appreciate your trust and look forward to serving you again soon! 💖
Best regards,
Kosiner Jewelry Team
I have ordered from them and very…
I have ordered from them and very satisfied with the product. Very nice and extensive selection of flat back earrings. Amazing customer service as well.
22 June 2026
Unprompted review
Great products and craftsmanship
Great products and craftsmanship. Excellent service team.
19 June 2026
Unprompted review
Fast delivery to Australia
Fast delivery to Australia. Love the hoop earring I received.
Great and fast service when needing to exchange for another size.
18 June 2026
Unprompted review
Great customer service!
I bought a 14K gold/lab grown diamond stud for my helix piercing. It delivered a week after purchase, and was beautiful. I realized that the post length I chose was too long so I reached out to the company to request an exchange. They got back to me within 48 hours and graciously offered to replace the post with a smaller one free of charge. Great product, great customer service!
17 June 2026
Unprompted review
Beautiful Jewelry
This company is superb! Such gorgeous beautiful jewelry and wonderful Excellent customer service! Super fast shipping! Will absolutely be a regular customer!
16 June 2026
Unprompted review
I ordered a pair of titanium earrings…
I ordered a pair of titanium earrings from Kosiner for my wife. The product was high quality, but the size I selected was smaller than I expected. Their customer service has been fantastic at getting me what I need, even though there was no error on their part.
Highly recommended for the quality product and excellent customer support.
15 June 2026
Unprompted review
Terrible experience, do not buy from them
May 23: Order made but unshipped
May 28: Email enquiry about my order
May 29: They confirmed order would be shipped Jun 1 so I agreed not to cancel for a refund
Jun 2: No order progress or tracking provided, emailed to cancel within their terms - no reply
Jun 3: Emailed again - no reply
Jun 4: Left an angry comment on their IG post and raised a chargeback
Jun 5: Refunded
Seems like this company isn’t serious about actually shipping their customers’ orders or replying to issues. Very disappointing experience as I spent $300+ on an order and they didn’t even have the courtesy of sending an email to let me know the status or my order.
23 May 2026
Unprompted review
Reply from Kosinerjewelry
Thank you for your sincere feedback.
We completely understand your disappointment, and we truly apologize.
We promised your order would ship on June 1st. We not only failed to ship on time, but we also did not reply to your emails or proactively update you on the progress. That was our mistake, and we have no excuse.
You have already received a full refund. We are seriously improving our internal processes to make sure this does not happen again.
We are truly sorry for all the frustration and anger we have caused you.
I got my wife the wrong size earring…
I got my wife the wrong size earring for her birthday and they are letting me do an exchange after the 30 day period. Thanks!
3 June 2026
Unprompted review
i had a problem with my order but after…
i had a problem with my order but after contacting the customer service -i got immediately support
iM very pleased with the customer services and the products are wonderful as described
thank you so much
you brighten my life 😊👍
3 June 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much, Sonja! 😊
We're truly grateful for your kind words and are so happy we could help resolve the issue quickly for you. It means the world to us that you're pleased with both our customer service and the products.
Your smile brightens our day too! Thank you for choosing us and for taking the time to share your experience.
Wishing you all the best,
Kosiner Jewelry Team 💖
If I could give minus review I will
If I could give minus review I will. DO NOT BUY FROM THEM AND HERE IS WHY:
I had requested cancellation on my order (turns out I don’t need it). Cancellation was requested same day I put an order. They ignored me and next day I got message that shipment was processed. I chased the BS with them and they are now trying to pretend that it’s beyond their means! HOW ABOUT HELL NO. Just because your CS sucks and you would clap your ears to make customer keep product but sorry that ain’t happening. If you keep rejecting my cancellation I am claiming fraud with my bank (because technically speaking IT IS FRAUD). I have screenshots of your own website and that your policy says: „You can cancel or change your order for free, but only if you contact Kosiner Jewelry before the item ships (usually within 24–48 hours of your order). Once your order has left the warehouse, it can no longer be modified or canceled.”
30 May 2026
Unprompted review
Reply from Kosinerjewelry
Dear Donna,
Thank you for your feedback, and we sincerely apologize again for the frustration you experienced.
We want to kindly remind you that we already processed your full refund on June 2. Depending on your bank's processing time, the refund should have already appeared in your account by now.
Regarding the order – it was shipped out before we could process your cancellation request, as we had stated in our policy. However, since the refund has already been issued, please consider the delivered item (if it arrives) as a complimentary gesture from us to make up for the inconvenience.
We truly regret that your experience was not smooth, and we appreciate your honesty in helping us improve.
Best regards,
Kosiner Jewelry Team
The jewellery was delivered fast and…
The jewellery was delivered fast and with tracking information. It’s great quality because I get irritated with anything other than solid gold or titanium and so far these have been perfect. They look great too so I’ll be purchasing more.
26 May 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much, Valentina! 😊
We're thrilled to hear that your order arrived quickly and that the quality has been perfect for your sensitive skin – that's exactly why we offer solid gold and titanium options.
It's wonderful that you love the look as well! We can't wait to have you back for more pieces. Thank you for your trust and for sharing your experience!
Best regards,
Kosiner Jewelry Team 💖
Honestly
Honestly, I thought it might look cheaper in person, but it doesn't. The details are actually quite clean and well done. It came in good condition and nothing was damaged during shipping, which I appreciated.
15 April 2026
Reply from Kosinerjewelry
Thank you, Auton! 😊
We really appreciate your honesty – and we're so glad the jewelry exceeded your expectations in person! It means a lot to hear that the details came through cleanly and that everything arrived safely.
Thank you for giving us a try and for taking the time to share your thoughts.
Best regards,
Kosiner Jewelry Team
Reply from Kosinerjewelry
Thank you, Bhagya! 😊
We're so glad to hear that your order arrived quickly and that you liked the packaging. We always want your unboxing experience to be just as lovely as the jewelry inside.
Thank you for your support!
Best regards,
Kosiner Jewelry Team 💖
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