Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want infe... See more
Company replied
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So far, there has been no response to any emails I have sent inquiring about shipping. I ordered a Christmas blazer for a function this weekend (ordered 3 weeks ago) and zero update on shipping or whe... See more
Company replied
I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The mater... See more
Company replied
One star is too many. Garment was a print of a knitting pattern on a cheap nylon top with no fibre content labels. Illegal in the UK. Model shown on website was wearing a gorgeous chunky knitted pa... See more
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Company details
Written by the company
Say hello to -A Perfect Fit-& designs you won't find anywhere else.Enjoy good things in life!
Contact info
Hong Kong
- support@korsina.com
- korsina.com
1.5
Bad
483 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Total scam
Total scam. Never received product. Korsina claimed it was an issue with delivery company (UniUni) and that product was never returned. They offered 30% refund out of ‘generosity’ to fix delivery company error. I don’t know if UniUni is the scammer here and Korsina just won’t fix things or if Korsina & UniUni collaborate on scam. Either way, POOR service. Do not trust them!
Update to address reply. I did not reply to the email on Aug 8, because that email directed me to contact UniUni directly about the delivery issue. I contacted them several times via customer support on their website and by phone, which involved hours of waiting on hold. The result of all of this was that they would attempt re-delivery but the package would be returned after 30 days. When the 30 frustrating days of dealing with UniUni was over, I contacted Korsina about a refund. The response was
“We're sorry to hear that your package could not be delivered. Unfortunately, it was not returned to us and has been disposed of. We were also unable to receive this package.
We apologize for any inconvenience caused and understand that you requested a full refund.
However, so sorry that we could not refund you in full base on this situation, we would like to propose a fair solution for both parties:
1. A 30% refund of the purchase price (23.38USD) to your payment account.
2. A 50% coupon code (38USD) as a gesture of goodwill.
We hope this offer helps to compensate for the inconvenience caused. Please let us know which option works best for you.“
I asked if UniUni would be the delivery service if I took the coupon offer and was told that they would. I then accepted the 30% refund because that was the best option considering a lawsuit is not really feasible. The fact that I accepted the best of 2 poor options does not mean I was satisfied with the result. I am sorry if you interpreted my polite responses to your communication as an indication that I was satisfied. I will remember to be rude in any future communication, which is not very likely to occur since I do not plan to do business with Korsina ever again.
14 August 2025
Unprompted review
Reply from Korsina
Dear Brian,
We are truly sorry that you did not receive your package. We understand how frustrating this situation must be for you.
We have reviewed our records and found that we sent you an email on August 8th regarding the collection of your package. Unfortunately, we have not received a response from you untill the package was returned, which prevented us from providing further assistance with the collection process.
We have also verified that the package was indeed returned, but it was not returned to us. We explained this in our previous emails. Given these circumstances, our team offered an initial solution, which included a partial refund. This refund was processed with your consent.
Our customer complaints team has contacted you via email to discuss further options. Please check your inbox for our email at your earliest convenience so we can assist you better.
Best regards,
Customer complaint team
complaint@korsina.com
If I could give 0 stars I would
If I could give 0 stars I would. This company is a SCAM. Ordered shirts July 2. Today is September 16. They made it through all the customs nonsense and had a USPS label created supposedly on August 12. And then they stayed there. If anything was ever sent at all. Support was not helpful. Promised a refund that never arrived. I did get my money refunded with a charge back on my card. But avoid these clowns.
16 September 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about the frustration you have experienced.
But we want to clarify that we sent you an email informing you of the anomaly with your package and provided two possible solutions on September 12. However, we have not received your response till September 16, at which point you chose to request a refund.
We have processed your refund as per your request, and the details were sent to you via email. Please check your inbox for the email containing the refund information.
We sincerely appreciate your patience as we work to improve our processes.
Best regards,
Customer complaint team
complaint@korsina.com
Just awful
They really are awful to deal with. The quality of the clothing is awful, it doesn't appear to be the same type of fabric as advertised on the website. Clothing is flimsy, see through and just not good quality.
They don't really answer questions or queries honestly, often avoiding a direct response to a query and only offer options which suit them more and not the customer.
13 September 2025
Unprompted review
Reply from Korsina
Dear customer,
Thank you for taking the time to share your feedback. We are really sorry to hear that you’ve had such a negative experience with us, especially regarding the quality of the clothing and the way your queries were handled.
We take all customer feedback very seriously and are committed to improving our service and product quality. We highly recommend that you contact our customer complaint department via email to resolve this issue. They will be able to assist you further and look into your concerns in more detail.
Once again, we apologize for the poor experience you’ve had and thank you for bringing it to our attention.
Customer complaint team
complaint@korsina.com
Korsina.com is a scam.
This company is a scam. They claim that they will deliver in 2-4 weeks. They responded to my first couple of emails then went silent. After 6 weeks, I cancelled the credit card payment. It’s now been 8 weeks and their fake tracking website says the package is still on the way.
Followup: Korsina responded to my complaint on Trustpilot, and claims that I can contact Korsina support. This is not true. I have tried that three times in the past couple weeks, with no response.
30 June 2025
Unprompted review
Reply from Korsina
Dear Tristan,
We are truly sorry to hear about the issues you have encountered.
Firstly, we want to assure you that we always strive to respond to all customer emails within 24 hours. It's possible that our responses may have been filtered into your spam or junk folder. Please check these folders to see if our emails are there.
Secondly, we want to clarify that the logistics information and tracking website we provide are genuine and valid. We understand how frustrating it can be to not receive your order in the expected timeframe.
Since we are unable to locate your order based on the information provided, we recommend that you contact our Customer Complaints Department directly at the email below. This will allow them to investigate the matter more quickly and provide you with a satisfactory resolution.
We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue.
Best regards,
Update reply:
We haven't received any emails from you yet. Please check if you are contacting the email address provided below.
Or you can also inform us of the order number so that we can contact you.
Customer complaint team
complaint@korsina.com
Fantastic immaginative designs on shirts
Fantastic immaginative designs on shirts, admired by friends and others.2 online orders - no problems.Delivery time : a little slower than others but arrived safe and sound
30 August 2025
Unprompted review
Reply from Korsina
Hi Malcolm,
Thank you so much for your kind feedback! We’re thrilled to hear you love the imaginative shirt designs and that your two online orders went smoothly. Your support means a lot to us!
The Korsina team
I paid the order for the pack that…
I paid the order for the pack that never arrived in Italy, still waiting their replay at the email, i think I will never see my money back, do not buy from them
30 August 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to learn about the frustration you have encountered regarding your order.
We always strive to reply to our customers' emails within 24 hours to address their concerns promptly. The fact that you haven't received a response yet is not in line with our service standards, and we sincerely apologize for this inconvenience caused to you.
We understand your anxiety about the order and the refund, and we are eager to help resolve this issue for you. However, we regret to inform you that we have been unable to locate your order using the information provided in your review.
To help us resolve your concerns as quickly as possible, we highly recommend you contact us with your order detail via the following email address.
We value every customer and are committed to resolving your issue to your satisfaction. We look forward to hearing from you soon.
Best regards,
Customer complaint team
complaint@korsina.com
YOU WILL WAIT 45 DAYS FOR YOUR PRODUCT
it took 45 days to give a shirt as a gift to my cousin. I had to check the track package function every 4 days to make sure it wasn't a scam. I don't know a thing about the quality, but, not putting this on your radar before you buy is really sketchy.
24 August 2025
Unprompted review
Reply from Korsina
Dear Ben,
We apologize for the delay in delivery and the inconvenience it has caused you. We understand how frustrating it can be to wait for an order, especially when it is intended as a gift.
We would like to help resolve this issue for you. However, we are unable to locate your order based on the information provided. In order to assist you further and verify the status of your order, we kindly ask you to contact us at the email below with your order number or any other relevant details so that we can look into this matter promptly.
We appreciate your patience and understanding as we work to address your concern.
Best regards,
Customer complaint team
complaint@korsina.com
I ordered 3 shirts from this company
I ordered 3 shirts from this company. One with a cat riding a dinosaur. one of a crane looking bird and the 3rd a cat with red sun and pagoda type building. The designs are killer and the colors are at least above average to better. The material is like polyester . I read all the specs on the shirts when I ordered them so no surprises. I ordered large. The sleeves where they connect to the body of the shirt are exactly as large should be. Only thing I would have liked was a better acknowledgement of lead time from the beginning. It took 5 weeks to get these. Had the website said 5 weeks I would have known from the beginning. I buy other top brand shirts and they are not without their problems. From what I treceived and the PRICE of these shirts I will order more of these button up type shirts. Sorry other people have had problems with other items.
23 August 2025
Unprompted review
Reply from Korsina
Dear customer,
Thank you for your honest feedback! We're glad to hear that you liked the designs and quality of the shirts and we apologize for the longer-than-expected delivery time and will work on improving our communication regarding lead times.
Best regards,
The Korsina team
Horrific quality
Horrific quality.
The designs are gorgeous but beware. The material they use is literally thin plastic rubbish. See through...sweaty in summer and freezing in winter...looks like it won't last a single wash and non of the patchwork or textured items are that, they are acrylic nasty prints made to look like chunky texture or patchwork. Honestly I am currently tly trying to arrange a return and full refund. They are responding but delaying and asking for pictures and suggesting the items have somehow been changed since they were sent out?! Avoid these scammers and dont be sucked in by the fun quirky designs. Such a shame as they could have been great. Instead they are unethical and definitely should be investigated by trading standards. Items are nothing like pictures or descriptions.
21 August 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry that the products you received did not meet your expectations.
We want to clarify that we have never claimed in any email that the products have changed after being sent out. Please refrain from making such statements without basis.
We have noticed that you have already accepted a partial refund through our customer service team. In order to resolve this matter to your satisfaction, the remaining refund will also be processed and returned to your original payment account within the next few days. Please keep an eye on your account for the refund.
We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue.
Best regards,
Customer complaint team
complaint@korsina.com
Extremely disappointed
Extremely disappointed. I waited 3 months for my shipment, I disputed charges via PayPal, then the items arrived damaged. Because the package was delivered, the dispute was closed and I had no recourse. The sizes were WAY small - not that we could wear them anyway because they have weird staining that looks like grease and won’t come out of the fabric. The seller has NO INTEREST in making it right. This is what I get for ordering anything from China.
2 July 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about your experience and the frustration you have faced. It is never our intention to leave our customers feeling this way, and we sincerely apologize for the inconvenience and disappointment caused.
Since we are unable to locate your order based on the information provided in your comment, we kindly ask you to contact us directly via the email address below with your order details. This will allow us to verify your order and work together to find a solution that is satisfactory to you.
We hope to work with you to resolve this matter and restore your confidence in our service.
Best regards,
Customer complaint team
complaint@korsina.com
Very poor quality of prints
Very poor quality of prints. Very poor customer service.
9 August 2025
Unprompted review
Reply from Korsina
Dear customer,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that you were not satisfied with the quality of the prints and the customer service you received.
We take your concerns very seriously and are committed to addressing them. We have reached out to you via email to discuss this matter further. We hope to hear back from you so that we can work together to find a satisfactory resolution. Your satisfaction is important to us, and we want to make things right.
Best regards,
Customer complaint team
complaint@korsina.com
The sizes are much smaller than the…
The sizes are much smaller than the advertised dimensions. The quality is what I expected (not great material), but the sizes run 2-3 times smaller than what is stated on the website
13 August 2025
Unprompted review
Reply from Korsina
DearJeremy,
We are very sorry to hear that the sizes of the items you received do not match the advertised dimensions, and we understand how disappointing this can be.
We have reached out to you via email to discuss this issue further and to find a satisfactory resolution. Please check your inbox (and spam folder, just in case) for our email.
We truly value your feedback and are committed to working with you to resolve this matter. Your satisfaction is important to us, and we will do our best to make things right.
Best regards,
Customer complaint team
complaint@korsina.com
I have been waiting 2.5 months and no order
I have been waiting 2.5 months and have not received any information about my order.
I sent and email.to get a refund and TODAY the day it was delivered to the addressee. It isn't in the mail box nor by my front or back door. I am now filing a complaint with my CC company
13 August 2025
Unprompted review
Reply from Korsina
Dear customer,
We understand how frustrating it must be to wait so long without receiving any updates, and we sincerely apologize for the inconvenience you have experienced.
We would like to assist you further and provide the necessary help to resolve this issue. However, based on the information you provided in threview, we are unable to locate your order. In order to better assist you, we kindly ask that you contact us directly at the email below.
We take your concerns seriously and will do our best to resolve this matter promptly and look forward to assisting you further.
Best regards,
Customer complaint team
complaint@korsina.com
that's the scammers from China that…
that's the scammers from China that will never allow you to return a damaged item
9 August 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear that you feel this way. Please know that we take all customer concerns seriously and want to help resolve any issues you may have encountered.
However, based on the information provided in your review, we are unable to locate your specific order. Without the order details, we cannot verify the situation or provide a targeted solution. We strongly suggest that you contact us directly at the email below. Our team is here to assist you and will do everything possible to resolve your issue.
Thank you for your cooperation, and we look forward to helping you resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
Sizes were 15 cm small also some of size charts different sizes for 3xl
All shirts were 6 inches small around chest stated size for 3xl was 56 inch around. All were 50-50.5 inch the returns process VERY difficult , l had to drag the information out of them The shirts and materials themselves were ok for the price and printing was ok but but after sales useless and product size info totally inaccurate would have given 4 stars otherwise
D G
17 July 2025
Unprompted review
Reply from Korsina
Dear Derek,
Thank you for taking the time to share your feedback. We’re sorry to hear that the sizing of the shirts did not meet your expectations and that you experienced difficulties with the return process. We truly appreciate your patience and understanding.
We have checked our records and confirmed that our customer service team provided you with a return address in an email dated August 8th. If you still need to return the items, please follow the return instructions provided in that email. We want to make sure the process is as smooth as possible for you.
Your feedback is very important to us, and we will definitely take your comments into consideration to improve our after-sales service and product information accuracy.
Best regards,
Customer complaint team
complaint@korsina.com
looks good, poor materials.
the design / printing actually looks good on the shirts I received. But the materials are NOT linen. At all. Not a blend. 100% polyester. They know this won't sell and that the return process is too painful.
3 August 2025
Unprompted review
Reply from Korsina
Dear customer,
Thank you for taking the time to share your experience with us. We are very sorry to hear that the material of the shirts you received did not meet your expectations.
We understand how frustrating it can be when a product does not match its description, and we apologize for any inconvenience caused during the return process. We truly value your feedback and want to make sure we address your concerns properly.
Since we are unable to locate your order based on the information provided in the review, we kindly ask you to contact our customer complaints department directly at complaints@korsina.com. They will be able to assist you further and help resolve this issue.
Thank you for your understanding and patience. We look forward to resolving this matter to your satisfaction.
Best regards,
Customer complaint team
complaint@korsina.com
Scam website that delivers VERY subpar product
This website and business is a complete scam. Clothing products are not as described, but poorly printed and manufactured attempts at what the sale image and descriptions depict. Do not do business with this company.
30 July 2025
Unprompted review
Reply from Korsina
Dear customer,
We are very sorry to hear that you have had a negative experience with our products. We take all customer concerns seriously and are committed to addressing them promptly.
We understand that you are unhappy with the quality of the clothing you received. However, we must clarify that we have not been able to locate your specific order based on the information provided in your review. This makes it difficult for us to investigate the issue further and provide a direct resolution.
We would like to offer our assistance in resolving this matter. We recommend that you contact our Customer Complaints Department directly at the email below. Our team is dedicated to addressing customer concerns and will work with you to find a satisfactory solution.
We hope that by working together, we can resolve this issue to your satisfaction.
Best regards,
Customer complaint team
complaint@korsina.com
TERRIBLE COMPANY, QUALITY OF ITEMS ARE ATROCIOUS!!!
TERRIBLE COMPANY, QUALITY OF ITEMS ARE ATROCIOUS!!!
Item arrived after almost a month after ordering,
material not as image displayed, and print was blurred
ORDER AT YOUR OWN PERIL!!!
🤬🤬🤬
8 June 2025
Unprompted review
Reply from Korsina
Dear James,
We are truly sorry to hear about your experience and the dissatisfaction with the quality of the item you received.
We have reviewed your order details and confirm that a full refund was requested on July 18. We understand that this may not fully address your concerns, and we are committed to resolving this issue to your satisfaction.
Our customer complaint team has reached out to you via email to discuss this matter further and to explore additional options that may help resolve your concerns. Please check your inbox for our email and respond at your earliest convenience so we can work together to find a solution that meets your expectations.
Thank you for your understanding and patience as we work to address this issue.
Best regards,
Customer complaint team
complaint@korsina.com
Credit cards will support chargeback where goods are not as described and the merchant does not provide a full refund
Ordered multiple shirts from Korsina, stupidly did not look at these reviews prior to ordering.
After 5 weeks the shirts finally arrived but the quality was terrible. Clearly different material and cut to the images on the website, and the print was pixelated and blurred.
Contacted support who wanted me to pay to post them back to overseas. I refused and requested a full refund as the products were not as advertised. They then offered a partial refund which I also refused. Only after repeatedly stating that I would initiate a credit card chargeback did they process a full refund.
Major credit cards will support a chargeback request where the products are different to as advertised and the merchant fails to offer an acceptable remedy. This includes the requirement for the merchant to pay for return shipping and a refund in full if the goods are defective or not as advertised.
28 June 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about the issues you faced with your order and the inconvenience caused by the poor quality of the shirts you received.
We sincerely apologize for the discrepancy between the product images on our website and the actual items you received. This is certainly not the standard we aim for, and we are taking immediate steps to address this issue with our suppliers and improve our quality control processes.
We also regret that our support team's handling of your return request did not meet your expectations. It is never our intention to cause additional stress or inconvenience to our customers. We will review our processes to ensure that such situations are handled more effectively in the future.
Once again, we apologize for the inconvenience and disappointment you experienced.
Best regards,
Customer complaint team
complaint@korsina.com
They say they sell shirts up to 5XL. But this is inconsequent.
They say they sell shirts up to 5XL. I need 5XL shirts and I loved the design. So I bought three shirts from them. It took some time to arrive, but that doesn't bother me.
But there is a real problem. From the 3 shirts one was correctly sized for me. The other two were smaller, but not by a samall margin. 2 of the shirts were significantly smaller. Like they were 3XL. I wrote them. At first they sent me a very schematic answer without really reading my complaints. No problem, after my second mail they ask for proofs. I took the photos where it is obious that two of the shirts are simply not 5XL-s, no matter what the tag shows.
The real problem started here. They offered me 50% of the money back, or a 40$ coupon code. I agreed for the latter, but I asked them to make sure that this time the 5XL shirts wil be the same size as the one they correctly sent me. Oh boy. They said, that there are different manufactures they come from thus they can't guarantee it. In my interpretation that means they are selling sizes that they can't produce reliantly. It really makes me angry and wonder, how the heck they can't make sure, that 5XL (and I guess 4XL) shirts are made in the correct factory that can produce it. So anyone who buys big size just pulls a lottery if they get it or not.
Morove they refuse to get me 66% of the price back. Which would be the only fair return after I only got one third of the ordered items.
I sent them one last letter 2 days ago on Thursday. Maybe they will get me a satisfying answer to that. If so, I will add that here (or delete this opinion.) But it seems they don't have a solution for the problem they caused. And don't buy anything big from them. There is a big chance you won't get the size you need. Absolutley not professionals.
The product itself (apart from the size) is not a good quality, but not terrible. The design looks cool (not pixelated like some complaints says) for me, but the material is low quality. 2/5. All in all I would be content, if they would send what I order or if they would return the fair amount.
It is really puzzling me, how they can't make sure they get you thecorrect size. Or why they are selling what they can't make consequently. I mean I get that if they are scammers, but I don't think they are. For that they are too responsive and although I am not satisfied with their answer, they were at least trying to help and pay me back. They look muchmore like amateurs then scammers for me.
UPDATE!:
After this post on truspilot, they wrote me an e-mail on Monday morning and refunded me more then correctly.
I wrote them again, what would happen if I would order from them again for big, 5XL sized shirts. They replied to me, that they are still investigating and I should check back later. Maybe I will. But all in all, if you want to order 4 or 5XL stuff,you should ask them before if they can guarantee the size. (Later. Now they can't.)
The quality of the shirt isn't high, but the design looks perfectly as on the pictures. (At least I had no complaints there). Shipping may take time, but that is to be expected when they are continents away. All in all, if I would be able, I would change the rating to 2 stars, because after all the arguing in e-mails (and this post) they refunded me, and they were reactive. Plus the stuff they sell is not high quality, but is acceptable. It wasn't rubbish or scam. Though I still find their methods a bit amateurish for me they really seem to want to get better at this.
24 July 2025
Unprompted review
Reply from Korsina
Dear Zsolt,
We sincerely apologize for the size discrepancy you experienced with the products you received. We understand how disappointing it can be when items do not meet your expectations, and we are committed to addressing this issue promptly.
We have thoroughly investigated this matter and have provided feedback to the relevant departments to ensure that improvements are made to our products. Please be assured that this is not a common occurrence, and we are taking steps to prevent it from happening in the future.
We have processed full refunds for the two items affected, and you should see the refund reflected in your account within the next few days. If you have any questions or need further assistance, please do not hesitate to contact us.
Best regards,
Customer complaint team
complaint@korsina.com
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