Korean Air Reviews 

Whilst the customer service and crew are delightful - boarded the business class KE908 and the aircraft feels old and tired (a little like me). Worn out seats and facilities. The fabric seat is a hard as nails and no under sheet for cleanliness. No in flight WiFi. As a national flag carrier Korean Airlines could do a lot better. I chose Korean Air for the direct routing but really wish I had taken emirates and suffered the slight delay/stop over in Dubai!

During my travel from Seoul to New Delhi in Flight KE 497 on dated 2nd December 2024, I had a very pleasant experience due to excellent service provided by crew namely Choi Yoonjung, Kim Sujin and Yun Young. They made every effort to provide comfort by ensuring our requirement of special meals during the flight. Their smiling faces during service especially Choi Yoonjung is commendable. I wish the crew a bright future in the airline.

Website lost my progress. Spent about 20 minutes entering all passenger information, selecting the right seats, reading privacy agreement, etc. Just as I was about to enter my payment information the website lost all my information, as if I had never entered anything. Waste of time.

I and my husband travelled back home from Seoul to London with Korean Airlines. I was unwell and the air hostesses treated me with such kindness it was so comforting to me as I was in alot of pain. Kim H.E was especially kind and kept on giving me my hot water bottle. Kim was the perfect airhostess as she was so helpful and courteous a true asset to Korean Airlines. Thank you Kim for making my long 14hour flight more bearable

Our travel agent in Korea gave us the wrong departure time for KE907 Seoul to London on 3/11/23. We arrived 35 minutes before the flight, thinking we had allowed 2.5 hours. Korean Air staff pulled out all the stops and rushed us and our luggage through the airport to the plane and we made it! Thanks for going way beyond the call of duty, we are very grateful.

I had flights booked to Tokyo with Korean Air in August and the timings whilst not ideal were do-able. Then out of the blue they decided to change the return leg with a 20 minute (yes, 20 minute) gap between flights in Seoul. Impossible of course so I asked them to give me something which actually was possible for a human being to achieve. They offered me a flight at 2am (!!!!) from Tokyo with an 8 hour wait in Seoul before the connection. My previous flight had been at the far more sensible time of 8am.

Of course I complained but their response was a big fat no, take it or leave it, no refunds, no compensation. So now I have to face an epic journey home with no sleep, as I can't sleep on planes.

Thanks for nothing Korean Air, consider yourself on my banned list. You will never, ever, get a single penny out of me again. I know airlines have a bad reputation and mostly deservedly so, well you just hit rock bottom of my list. The worst of the worst.

My wife and I flew business class from the UK to Brisbane return. Our transfers were seamless and we experienced no delays. On board, the staff were attentive and professional and made every effort to make us comfortable. Food, drinks and service were excellent. We were on KE901 May 21st. and Kim Sun Hye and the whole team deserve every credit for their hard work and unstinting service. Well done.

This is heartbreaking, giving a bad review on this company, but sometimes the truth hurts. I have been flying **EXCLUSIVELY** with Korean Air for 20 years now. I fly JFK to Korea and The Philippines 4 times or more a year. In all those years, the service has been absolutely perfect. The staff is polite and professional. Then in April I ordered a flight that usually costs $1,000. The price was up to $1,700. Wow! 70% increase?

I understand things are going up, but 70% increase in a short period of time is an insult to my intelligence. But wait! It gets worse.

After ordering my flight, I had a major change in my family situation. I changed my date to 30 days later. I understand there are rebooking fees and penalties, but the new price was beyond shocking.

The new price? $3,300! But not just $3,300; the price was $3,300 more, on top of what was already paid. A total of $5,000 for a coach seat? This is insulting! And I am not someone who just stumbled through the door for this flight. I am a frequent flier, who has 75 previous flights with this airline. I promote the company often, but that is probably a thing of the past now.

If they treat a frequent flier like this, how will they treat the rare or occasional flier?

This review is not about the service received. It's only about their abusive pricing structure. The cost of operations has gone up maybe 25%, but customers get charged extremely high prices based on being during popular travel months.

For my next flight to Southeast Asia, I will be shopping around for better pricing. There are other airlines that provide top quality service, and don't beat you up on price as much.

This is not a review from someone who has bad feelings about the Airlines. I am a very satisfied customer, who is heartbroken over feeling the need to write a bad review.

Quite on time. Cabin crews offered good service

My flight has been changed 2 times!!!
How can it be called their national flight. Worse than budget flight. Totally unreliable l!!

Korean Air sucks

Last December I had booked two tickets through a ticket website where I have booked before, we flew with Korean Air.
On the day of online comparison things went wrong because I could not log in as indicated on the website, I called Korean Air customer service and the lady on the line informed me
the reason you cannot supplement is because you did not buy your ticket directly from us and there is nothing you can do about it you cannot reserve seats you will have to do that at the check-in desk at Schiphol Amsterdam, I indicated that I was overweight and wanted to pay online because online the price is $ 50 and at the counter it is $ 100, but there was nothing to do about that, according to the employee. On the day of departure we went to the check-in desk and there fell from one to the other, they gave my wife a seat somewhere else than me, my passport was pulled back and forth in a machine until I was unable to ask what was on the hand, the answer was nothing wrong the machine is not working properly, when everything was ready he asked if I had proof that I had been injected against Corona, I indicated that he still had it in his hand but he didn't want proof yet I had it with me so I showed it he looked surprised.
The flight was going well the moment my wife came to my seat to check on me a flight attendant hit her pretty hard I asked if that was normal and he apologized far too late in my opinion. During the holiday I had sent an email to Korean Air stating that my wife and I wish to sit next to each other on the return journey, I got a good reply from Mr. William with seat numbers next to each other and we were happy with that, but the happiness was short-lived because on the day of departure we were told by the Korean Air employees that we had missed our flight and now we have to buy new tickets, I am adding everything to show that we had an e-mail with the new flight details, but to no avail, our suitcases were taken off the belt and we had to buy new tickets, the next flight was the next day, which means that we were obliged to book a hotel plus two tickets to Amsterdam and the unfriendly servile staff of Korean Air at Cebu Airport made no attempt to see if we were right, during the discussion one of them said that we should have bought our tickets from them on the website then everything would have gone well, and also that complaining is not possible because men have no complaints handling policy, I think that way of working is a revenue model of Korean Air.
Korean Air should not have a license to work in Europe anymore.

Online check in was impossible because the flight was shared with a partner airline. What a ridiculous system in 2023. We could not check in online and even at the check in desk they could not book seats on the connecting flights. Food is average, and entertainment options are really poor. This is a budget airline pretending to offer more, don’t be fooled.

this is in response to how korean air treats delta diamond medallion members. if you book through delta just be aware that korean air does not upgrade at all and will not even entertain the idea of us paying for the upgrade. i probably will not want to spend money on korean air in the future. it is a budget airline disguised as luxury. also they are cheap on hydrating their customers with liquid. when asking for water, they only give us about 100cc. then flight attendant disappears for hours. when we arrived in incheon, we felt like we just got out of the sahara desert.

Canceled flight and did not want to take any responsibility about trying to find other alternatives for customers. Will never fly with them again.

I will never be booking with this airline again. Got an email to say my flight time changed which means my connection would have been 30 minutes. They only provide an option to get a refund online which due to flight prices skyrocketing I didn’t want so I had to wait for 70 minutes to get through to someone on the phone. I now have to have two stopovers in my journey and a 4 hour longer total journey time with no offer of any compensation for terrible service- useless. We also had booked seats which we will apparently get refunds for but who knows after this experience!

First time booking with Korean Air. Within a few days, I received an email saying that my flights have changed and my layover is now 30 mins instead of 2+ hours. I'm calling to understand whether my second flight is going to be the same plane as my first, in which case it won't be a problem. If it's two separate flights, I will need to cancel and get a refund.

I have tried to call them 5 times over the past few days, twice for over an hour and I still can't get through. There is no email or chat function and no one answers the phone.

How is it possible that there's no way to get in touch with the airline after paying thousands of pounds to travel with them? It should be illegal. If someone can provide an email address that I can write my query to please do.

Wait time for customer support is obscene… waited on hold for an hour with no answer

Great staff, great plane, great airline

I unfortunately flew only once with this carrier, but it was absolutely amazing compared to other companies.

I am 190 cms, so flying long distance with economy isn't fun, but their seats are very convenient with a lot of space. They stewards are absolutely amazing and overall, compared to other companies, one of my best experience with economy.

Keep rocking Koreanair!

The absence of smooth technology integration between Delta and Korean airlines is an oversight I would not expect. I was unable to obtain boarding passes or complete online check in with KE, in fact the kiosks at JFK airport indicated that KE had no record of my reservation, despite the fact that I completed check in on the delta website. I spoke with regular KE customers while waiting on the 40 min line at jfk and they told me that this is a common problem with KE tickets purchased through delta, in fact it is almost always the case. very stressful experience. also the flight took longer than I recall a plane flight to thailand ever taking. my wife wondered whether the planes are slower. maybe they just are more full, as it was packed.