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KOMONO Reviews 118

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including sunglasses and watches, noting their durability and stylish designs. Many people highlight the exceptional customer service, describing staff as helpful, friendly, and going above and beyond to resolve issues and provide personalized assistance. Reviewers frequently commend the quick response times and efficient service, making their overall experience pleasant and satisfactory. However, some customers reported issues such as not receiving their product, poor packaging, or a lack of a guarantee card. A few people were also disappointed with the quality of certain sunglasses, finding the materials cheap or experiencing issues like loose lenses.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with their... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent build quality... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the team's... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought cool sunglasses and the Winston timepiece and I will definitely be coming back! Your stylish website reflects all the hip gear. In addition, my online shopping experience was enhanced by th... See more

Rated 5 out of 5 stars

Beautiful shop with lots of styles despite being on the smaller side. Maxime assisted us on the day and was absolutely fantastic. I’ve been using my sunglasses for a month now and I love them. Can’t r... See more

Company replied

Rated 5 out of 5 stars

I bought an older model „the Alex“ from them, after a year of owning them, I lost one of the screws holding the glass panes in, I contacted customer support and they immediately sent me replacem... See more

Company replied

Rated 5 out of 5 stars

Very nice quality, great service and amazing styling advice by their retail assistent! I am super happy with my purchase and will definitely come back for more!

Company replied


Company details

  1. Sunglasses Store
  2. Glasses Store
  3. Optical Wholesaler
  4. Watch Store

Written by the company

With its inspired style, surprising color palette and forward-thinking aesthetic, KOMONO has succeeded in pushing limits for over ten years. Founded in 2009 in Belgium by ex-professional snowboarders Anton Janssens and Raf Maes, KOMONO breaks convention and offers a fresh, new proposition. Be it sunglasses, sunglasses accessories, opticals, watches or even ski masks, KOMONO embraces the experimental and proposes a glimpse of the future into the here and now. Deeply rooted within the Antwerp fashion environment, renowned for its distinct, radical vision, KOMONO renders the avant-garde accessible and affordable. Its boundary-breaking designs have been worn by some of the world’s most recognizable faces and are stocked by an impressive number of high-profile concept stores, department stores and independent opticians and fashion boutiques. KOMONO is a truly global brand, yet embraces the individual at every step.


Contact info

Promotion box for KOMONO

New Collection

Spring Summer

4.6

Excellent

TrustScore 4.5 out of 5

118 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Hello,

Hello,
In my country Iran there is a brand of yours I mean there is stores when I purchase things it’s coming with beautiful packaging and guarantee card but with this purchase I didn’t get neither good packaging nor guarantee card.
Thank you

2 February 2026
KOMONO logo

Reply from KOMONO

Hello, thanks for your feedback.

Please know that there is no more guarantee card needed with our products. The warranty will run with the order number saved in our system or with a receipt/ confirmation email.

As for the packaging, we're not sure what you mean by it not being good but if it's broken you can of course reach out to our team at support@komono.com and they'll send a new pouch case out to you.

Rated 4 out of 5 stars

The order came in quickly but the…

The order came in quickly but the glasses were nice but one lens was already moving. I don’t lnow if it will last.

2 February 2026
KOMONO logo

Reply from KOMONO

Hello Sonia, thanks for your review. If there is an issue with the sunglasses we can of course exchange them. For that you can reach us as support@komono.com or visit any of our flagship stores, our team will be happy to help out!

Rated 5 out of 5 stars

Absolutely positive

Ultimately, a positive experience. The quality is top. The packaging is beautiful. The delivery was fast. I will buy more from this brand for sure.

27 January 2026
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Reply from KOMONO

so very happy to hear this! thank you for your nice review!

Rated 5 out of 5 stars

Loyalty

so many years we are loyal customer, and would never change !

27 January 2026
KOMONO logo

Reply from KOMONO

so happy to hear this! appreciate your perfect review :)

Rated 5 out of 5 stars

Love the design of my komono

Love the design of my komono: simple,chic, retro. I was looking for something like this!

26 January 2026
KOMONO logo

Reply from KOMONO

very glad to hear this! thank you for your amazing feedback!

Rated 5 out of 5 stars

Amazing

Fast delivery, excellent quality

26 January 2026
KOMONO logo

Reply from KOMONO

happy to hear his! thank you for your lovely review!

Rated 5 out of 5 stars

Best best best

One of the best brands in the quality and customer service

21 January 2026
KOMONO logo

Reply from KOMONO

so happy to hear this! thank you for your amazing feedback!

Rated 5 out of 5 stars

Quick and personalised service

Really friendly seller (Aaliyah), quick service and very personalised. Would recommend!

8 January 2026
KOMONO logo

Reply from KOMONO

happy to hear this! and thank you for your lovely feedack!

Rated 5 out of 5 stars

Extremely friendly and helpful customer service team!

Customer service was SO helpful and responded to my issue very quickly as well. They provided me with a really great solution that I was happy with. I love the brand not only for the stylish, comfortable eyewear, but also for their great customer service team. I was able to get my replacement sunglasses within a week of me contacting them AND it was international shipping.

12 January 2026
Unprompted review
KOMONO logo

Reply from KOMONO

thank you for your amazing feedback Sarah! We're always happy to help out and glad that we managed to get you your favorite sunglasses :)

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