Kolabtree Limited Reviews 325

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform for its ability to connect them with clients and experts, finding it an outstanding space for professional collaboration and high-level consulting services. They often describe the website as excellent and professional, making it easy to find clients and ensuring projects are funded before work begins, which facilitates negotiations and timely project completion. However, a significant number of people express dissatisfaction with payment delays and the overall payment process, noting that funds are often withheld or not released on time, leading to financial pressure. There are also widespread complaints about unresponsive customer service, with many reporting that their emails and support tickets go unanswered for weeks or months, making it difficult to resolve issues, especially concerning payments. Some users also find the platform's fees high and the available payment methods limited, suggesting that alternative options would improve flexibility and reduce wait times.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many experiencing significant delays in receiving funds... See more

Response time

Clients share negative opinions on response times, with many reporting that emails and support tickets often... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing extreme disappointment... See more

Customer service

Customers had negative experiences with customer service, often reporting unresponsiveness and a lack of... See more

Website

Users describe positive interactions with the website, with many considering it an excellent platform and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ongoing issue. First couple of months went very smoothly with no delays in payments. From work in December, despite there usually being 2 payments released, one mid month one end, I am still waiting t... See more

Rated 3 out of 5 stars

It provided a good amount of candidates for the project I was working on, but the interface is not the easiest to use, and when I went to pay a freelancer, the site claimed there were insufficient fun... See more

Rated 3 out of 5 stars

Things were going great the first 8 weeks as a mathematical physicist. There are a few minor issues with one or two bad clients who do not release payment and then have to chase up. Which is not sorte... See more

Rated 3 out of 5 stars

I was able to meet a hard working statistician who met my needs. Unfortunately communication with the support staff via email is poor and contributed to a delay in payment of the statistician.


Company details

  1. Business to Business Service
  2. Business Networking Company

Written by the company

Hire freelance scientists and researchers at Kolabtree. Search over 10,000+ research freelancers and PhDs - Post your project for free.


Contact info

3.0

Average

TrustScore 3 out of 5

325 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

It’s pretty easy to hook up with…

It’s pretty easy to hook up with appropriate editors.
You could make it more intuitive as far as transferring money to the freelancer once the project was completed.

In fact, I still don’t know how to do it and I’m waiting for my freelancer to tell me how. Obviously, I shouldn’t have to do that.

20 January 2023
Unprompted review
Rated 2 out of 5 stars

Not worth the trouble

I used to be more active on Kolabtree but less so as time went on. I have only 5-star reviews, so my performance is not the issue. However, 90% or more of the potential clients I encounter are a nightmare. Some have been perverted, narcissistic, or just plain disrespectful while complaining the other contractors on there disappear or don't treat them right . . . yet totally disrepecting me, a contractor who has been nothing but detailed, diligent, and responsible for all my projects. People try their best to get free services from you, bargain the price down after you do the work to their satisfaction, tell you they want to follow up with product questions and have you write out questionnares or forms over the weekend then dissappear without a trace. Every time I think I might check in to try to get a little more extra income, I always regret it.

7 January 2023
Unprompted review
Kolabtree Limited logo

Reply from Kolabtree Limited

We appreciate you sharing your experience on Kolabtree. We understand that it may have been frustrating and we apologize for any negative interactions you may have had. As a neutral platform, we work in the interest of both clients and freelancers. We value your feedback and will pass on your concerns to our team for investigation and resolution. Please provide us with your registered email address so we can look into the matter further

Rated 5 out of 5 stars

An exchange between experts, very pleasant and efficient

I was contacted for my expertise in skin biology and to give my point of view on a cosmetic project.
The client and I were very satisfied with the exchange.
My intervention allowed me to point out important subjects to consider, which my client appreciated.
Thank you for the trust that was given to me and thank you to Kolabtree for putting me in touch.

30 November 2022
Unprompted review
Rated 5 out of 5 stars

It is to join the platform.

It is to join the platform. However when I was asked to write down.my IBAN of my bank account, I was scared about security issues and did not complete the form.

17 November 2022
Unprompted review
Kolabtree Limited logo

Reply from Kolabtree Limited

Dear Mohamed,

Thank you for your rating. Please note that Kolabtree does not request any account information from the freelancer. However, in order for us to transfer funds to your account, you must first register with Payoneer. I believe Payoneer obtained such information in order to transfer funds to your account.

Best Regards,
Team Kolabtree

Rated 4 out of 5 stars

Kolabtree is very easy to make contact

Kolabtree is very easy to make contact, and quite easy to use.

I just would like to have some certainty that the person I'm talking with is actually the real person and not a scam. I understand that this is not yet implemented for a startup project, but should be considered in a later phase.

17 October 2022
Unprompted review
Rated 5 out of 5 stars

Thank goodness Kolabtree exists

Thank goodness Kolabtree exists! I'm certain I could have learned how to annotate my sequence but there's no question it would have taken me 10 times longer to do than the freelancer I hired. Finding qualified freelancers was straightforward, the website provided a secure forum for our discussions, and it was simple to deposit funds and then pay the freelancer. I will use Kolabtree again and have already recommended it to colleagues.

13 October 2022
Unprompted review
Rated 5 out of 5 stars

As a freelancer using the platform...

As a freelancer using the platform, everything is smoothly run: from the negotiation of the different projects to the final payment.

The only drawback I see, are the fees, since they typically charge 20% of the total project amount on the freelancer side. Maybe, a more fair scheme could envision sharing this cost between contractors and freelancers. In this way, everyone is aware about fees and project offers can suggest a more realistic price/cost range.

11 October 2022
Unprompted review
Rated 5 out of 5 stars

Project suggested as suitable

I thought the job suited my profile. So it was a good indication from Kolabtree.

Communication on the platform was easy, as well as receiving the necessary files for the project I carried out. The person who asked was polite and explained the details well.

Sending the task was also done directly in the conversation, easily and intuitively.

15 September 2022
Unprompted review
Rated 5 out of 5 stars

Worked OK

Worked OK. The system is a little complex compared to other expert website (and the fee is certainly higher). That said, I was able to email and get my questions answered in 24 hours.

12 September 2022
Unprompted review

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