Kokoon Reviews 

I researched the best noise cancelling earphones after years of foam ear plug use. Kokoon seemed to get good reviews (listed as no 1 on many sites). They are expensive (>£200) but I was reassured by their association with Philips and the promise of a refund if not satisfied. I ordered them in Jan 24.
Delivery was slow but at that stage, the communication from the company was good. Unfortunately, I found them uncomfortable and they did not cancel noise for me despite trying the different sized tips. I requested a refund in Feb 24 and again communication from Kokoon was good. They were returned in Feb and I have still not received a refund or confirmation that the headphones have been received. I have contacted the Kokoon customer services on several occasions. The last communication I received in May 24 I was told “the warehouse is working overtime to process refunds”. I have heard nothing since and have not received a refund 8 months on.
This seems to be a common theme. Very surprised that Philips work with this company. Avoid.

REPLY-Thanks for the reply. I can provide a copy of the email from Kokoon support which includes the comment about the warehouse.
My order number is KKT-ONE35968
Thanks for looking into this

I received your sleep headphones on 25th January 2024. The order number was
KKT-ONE38974.
I returned it promptly & the tracking with Royal Mail shows you received it back on 5th February.
I received no refund so contacted you on 26th March & 11th June to be told to be patient in receiving my refund.
I have now been waiting OVER 8 MONTHS for a refund.
This is not acceptable.

Cheap and bad product (broken 2 time after 6 months each ).Waiting for refund after 15 day but nothing yet.

I use Kokoon every night for Audio and to track my sleep, but I’m not sure if the sleep tracker is very accurate as it has shown me in rem sleep at a time I know I was awake listening to audio.
But they are comfortable and I wouldn’t be without them.

If you sleep with headphones on these are your new best friend. While these are not lightning in a bottle, it's very close to a perfect solution.

Unfortunately the headphone didn’t suit me, I was unable to get comfortable and I have therefore returned them as instructed with my details. The refund has now been sent although this took longer than I would expect.

Installing was no problem, but getting the account verified in the app is terrible. After giving my paying data I continuously am throwing out of the app. So I didn’t managed it until now😡

I have spent 20 years struggling with noises and snoring in particular, keeping me awake and this has been a game changer for me!! I had to try a few different sounds but the white noise worked and now my partner snores his head off and it cancels it out. I honestly
Had given up and was sleeping in a separate room but now no anxiety before bed and I sleep through

My only comment is I would like to see what battery percentage I have left each day so I know they will work throughout the night (which they do)

Returned headphones, order KKT-ONE44121, in May and still waiting for a refund, worst service I have experienced - 4 months is totally unacceptable

I had some issues and needed help setting up my subscription. Miriam in support was so helpful! Once I got my app to work everything has been working perfectly. I enjoy the fade part as I fall asleep whatever I’m listening to just fades out so it doesn’t just continue to play while I’m sleeping.
The earbuds are comfortable. I’m enjoying my Kokoon earbuds! The app has great meditations, music, stories for getting to sleep. I like that I can also listen to things on Spotify. Very happy!

Neat little buds which fit well and can essily be sound adjusted on the small battery pack. A huge plus thst uou csn listen to any track you can link via bluetooth. Good app.
Only downs; the cables can get stuck in your hair and the buds can fall off. This happrns a lot. Guard thr buds with your life as Kokoon does not offer replacements :-(

Order reference KKT-ONE44374.

Customer service is very poorI have been waiting since 01/05/2024 for a refund

Please can this refund be issued immediately!

Order number: KKT-ONE46996
Tracking number: KD451700918GB

Since returning the Philips sleep headphones on 12/08/24 we have not heard anything back from Kokoon after contacting them 3 times. From the tracking number we know Kakoon received the item on 13/08/24 and that it was signed for. Very bad customer service. No contact number.

If refund is not issued asap then we will be contacting BBC Watch Dog about this company. Kokoon must be held accountable.

Update 20/9/24:
Thankfully Kokoon finally got back to me and has issued the missing refund. I am pleased this is finally taken care of and am glad the company did come through in the end. The headphones seemed good quality at the time, but unfortunately was unable to use them to their full extent without the app.

‐-------------- original review below

I ordered these headphones for my husband as he struggles to sleep without listening to podcasts, but unfortunately despite efforts from the tech team we have never been able to connect it to the app and were unable to get the benefits compared of this model compared to other headphones.

The company agreed to a return and full refund, which I appreciated, but unfortunately since the item has been returned on the 20th of May 2024 I have been waiting for my refund.

After contacting the costumer service team a month after delivery to ask about the process of the refund, I did not hear back for a full month and without being able to resolve the issue of the missing refund.

I have tried again to contact the company without success earlier this month.

This is very very disappointing but unfortunately does seem to be a common issue and I am losing hope to ever receive my refund.

If the costumer service team reads this I'd be grateful for your help to resolve this issue and hopefully close this case on a somewhat positive note (Order #34074).

Wish I had read Trustpilot reviews before buying. These headphones offer no benefit compared to generic Bluetooth earbuds in terms of noise masking or comfort, and are far more expensive. They are far less comfortable than Hoom sleepband (which has flat speakers) and do not mask sound any better than Hoom. I predict this product will be pulled from the market, and will result in large losses for Philips. Will try to get a refund, but after reading other reviews, am not hopeful.

The product was uncomfortable and didn't work to block snoring. Initially, customer service was pretty helpful but all their troubleshooting didn't really work. So far, so good... until the returns. Still waiting over 3 weeks for acknowledgement that the product has been returned, let alone whether the refund is processed or not. E-mails to customer support are now going unanswered. Avoid this product if you are not sure if the product will work for you.

Customer support, if you are reading this, this is order KKT-ONE47570. About to start a chargeback process with my credit card company in the hope of salvaging something.

I like the variety of music and how the music detects that I am falling to sleep, and volume decreases and stops once I am asleep. The earbuds fit nicely into my ears and stay in place though the night.

This company is a scam.

The product itself wasn't bad, just wasn't suitable for me as it didn't block out enough noise. My main issue is that I sent the buds back within the trial period (with emails back and forth to confirm all this) and 4 months on they have not refunded me and no longer respond to my emails.

I purchased via PayPal and have now opened a dispute. If you are tempted to try these I would definitely purchase via PayPal.

Also, Soundcore a20 sleep buds are much more solid product all round (I've been using them for a few months and they are perfect).

Avoid Avoid Avoid... simple!
Awful and painful earbuds, returned under the return guarantee over 6 weeks ago and I still not received a refund. Multiple emails to them and their response is that since partnering with Philips they can't cope. I still see plenty of adverts for them.
Why not take a breath, sort out your clients and reset before you do anymore damage to your reputation... or lack of going by the reviews on here.

Maybe they are not perfect for everybody, but they’ve truly made a difference in my life. The Kokoon Support was great for me. Thank you, Mariam.
I’ve struggled with insomnia since 2010, and by 2019, it had turned into chronic insomnia. This led me to become dependent on zolpidem (Stilnox) just to get through the night. I relied on sleeping pills from 2019 until early 2024, and during that time, I was constantly searching for a way to regain my natural sleep ability.
In 2022, I discovered two great apps, Calm and Endel, which started to help. But I needed a comfortable way to listen to these apps throughout the night. That’s when I found Kokoon Nightbuds. They were exactly what I needed.
Not only do the Nightbuds work seamlessly with my apps, but they also come with their own app, which perfectly complements my routine. Every night, I use the rain and fire crackling sounds from Kokoon in combination with the stories and therapies from Calm or the soundscapes from Endel. As I drift off to sleep, the Kokoon app automatically fades out the sound and introduces white noise, which keeps me peacefully asleep.
Thanks to this combination, I’ve been able to regain my natural sleep and, most importantly, overcome my dependency on zolpidem. I’m now free from sleeping pills and even from the tinnitus that developed as a side effect. For me, the Kokoon Nightbuds have been far more than just a gadget—they’ve been a crucial part of my recovery.
It took about a week or two to get used to wearing them, but now, they are an invaluable part of my nightly routine. No matter their cons, I can’t imagine my life without them.
If you’re struggling with sleep issues, especially if you rely on sound therapy, I highly recommend Kokoon Nightbuds. They’ve truly made a difference in my life.