Koinly Reviews 2,279

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 240 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the product to be excellent, simplifying complex crypto tax situations and providing clear overviews of assets across various platforms. The user experience is frequently described as easy, intuitive, and efficient, making tax reporting a smooth and stress-free process. People consistently praise the stellar customer service, highlighting quick responses and helpful assistance from the support team. However, some customers also noted difficulties with the app, experiencing issues with syncing, navigation, and occasional timeouts. A few other people also felt that customer support was hard to reach or provided unhelpful, generic responses, especially for complex cases.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the platform smooth,... See more

Product

Reviewers express satisfaction with the product, highlighting its effectiveness in simplifying crypto taxes... See more

Customer service

People report positive experiences with customer service, highlighting the support team's helpfulness and... See more

Service

Reviewers highlight positive aspects of service, describing it as smooth, stress-free, and professional,... See more

Application

Clients share positive opinions on the app, with many finding it amazing for tax reporting, especially for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely worth it ! I've been using Koinly for multiple years and finally upgraded to a paid plan this year. After importing data from multiple accounts, I managed to clean years of crypto hi... See more

Company replied

Rated 5 out of 5 stars

I've been using Koinly for 5 years now. The price is fair and I've found no reason to look elsewhere for my crypto tracking needs. For a very complex Crypto ecosystem, Koinly strikes the right balan... See more

Company replied

Rated 5 out of 5 stars

I started investing in Crypto since 10years ago but the last 5 years were sleepless nights for me after crypro taxation comes into the picture. Never comes into Crypto investors' mind that we need to... See more

Company replied

Rated 5 out of 5 stars

I have two accounting degrees and believe I have tried and compared virtually all the competitor platforms on the market. Though there is a learning curve, Koinly is by far the best and most user-frie... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Accounting Software Company
  3. Bookkeeping Service
  4. Cryptocurrency Service
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

Koinly is the easiest way to track your crypto activity and generate accurate tax reports! Staying true to our goal, we're continually evolving the service to save you time and energy. With our Help Center resources, stacked YouTube channel, active socials, and phenomenal support team, Koinly wants to see you fly through tax season! By providing every advantage to succeed with available information and customer support, we are keen to help at every step. We're grateful for the Koinly users that share their experiences with the Trustpilot and crypto communities.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceed all Expectations …

Professional and easy access all the steps was really easy to follow and before I know it everything ,all my data was analysed and my tax was done in moment and for a first time user ,I was really really happy.
Thank you very much Koinly for making crypto taxes easy and efficiently.
Exceeded all expectations.

20 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Fepieni,

We’re so glad we could exceed your expectations! 🎯 Making crypto taxes easy, especially for first-time users, is exactly what we aim for. Thanks a ton for the lovely review! 🙏

Rated 5 out of 5 stars

I have been almost 4 years with koinly…

I have been almost 4 years with koinly and they have been amazing... despite, me, not doing things properly, and sometimes needing a week or so to sort the problem out... the team has always been there for me, not losing their temper (I would have) and they had always sort the issues for me.. or help me do it myseld. Can only say great things of their support team

18 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Danny,

Thanks for sticking with us all these years! 🙌 We know crypto taxes can be a headache sometimes, but we’re always happy to help! Appreciate the kind words! 💙

Rated 5 out of 5 stars

have done my crypto tax calculation…

have done my crypto tax calculation using koinly ever since i have traded, and my tax returns using etax and where approved

11 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Peter,

Awesome to hear you’ve stuck with us from the start! 🙌 Glad everything’s gone smoothly with your returns too. 😊

Rated 5 out of 5 stars

Very good

Very good, thank you .

22 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi George,

Thanks so much! 😊 Glad we could help, shout if you ever need anything! 🙌

Rated 5 out of 5 stars

Great product!

Great product, used for my tax return. All data supplied and easy to read.
A1 product will use again next year.

2 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Matthew,

Thanks for the great feedback! 🙌 Glad everything was smooth for your return. We’ll be here next year when you need us again! 😊

Rated 5 out of 5 stars

Working with crypto can be confusing, but Koinly comes to your rescue.

Working with crypto can be confusing and overwhelming when trying to keep track of all the transactions, commissions and fees, etc. you make.
Koinly streamlines all my crypto activity and produces a great summary to give to my accountant at tax time. I have successfully used Koinly for at least 3 tax returns now without any problems and can claim Koinly's fee as a tax deduction.
The team responds to queries quickly and provides great customer service!
I highly recommend Koinly.,

30 June 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey HD,

Thanks so much! 🙏 We’re thrilled to hear Koinly’s helped make your tax seasons smoother, and that you’ve been with us for multiple years! Great to know the support team’s been helpful too. Appreciate the recommendation! 💼✨

Rated 5 out of 5 stars

Great platform!

Great platform! Easy to use and no issues.

14 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi James,

Thanks a lot! 🙌 Glad everything’s been smooth sailing, that’s exactly what we aim for.

Rated 5 out of 5 stars

Quick and easy

Quick and accurate report, easy to access too.

21 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Hao,

Thanks for the great feedback! ⚡️ We’re all about speed and simplicity, so it’s awesome to hear the report hit the mark for you.

Rated 5 out of 5 stars

This is the first time buying crypto so…

This is the first time buying crypto so I didn't know what to expect but when I tried Koinly I found it very easy to get around the site understand everything - It keeps the records of all my transactions also showing my total profits and info for tax - Its not expensive and I don't see why I wont keep using them - it just makes keeping track of everything easy - especially for my taxes

16 June 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Peter,

Thanks for sharing your experience! 😊 We know crypto can feel overwhelming at first, so we’re really glad Koinly made things easier for you, especially when it comes to tax time. 🚀

Rated 5 out of 5 stars

Easy to use

Easy to use. Short YouTube vids walk you step by step to setting it all up.
To the minute balances for all exchanges & statements available when needed.
Makes the whole process much easier than trying to track every transaction from the past month/year manually.

18 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Steven,

Appreciate the kind words! 🚀 Glad the step-by-step videos are hitting the mark. Tracking everything manually is a pain, happy we could take that hassle off your plate!

Rated 5 out of 5 stars

Very easy to follow

Very easy to follow. The instructions were easy to follow or you can watch the YouTube video if you need

18 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Louie,

Thanks for the lovely feedback! 😊 Glad the instructions (and video!) made things easy, that’s exactly what we aim for. Let us know if you ever need a hand! 🙌

Rated 5 out of 5 stars

I love how simple and straight forward…

I love how simple and straight forward it is to complete the tax calculations. I love the new additions like the asset maturity page helps me understand how to make the most of my assets.

16 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi George,

Thanks so much! 😊 We’re glad the simplicity and new Dashboard features are hitting the mark. Here’s to making the most of your assets and your time! 🚀

Rated 5 out of 5 stars

Crypto tax reporting made easy

Crypto tax reporting made easy. It’s my go to and highly recommend it.

16 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Ian,

Love hearing that! Thanks for making us your go-to for crypto tax reporting 🙌💻

Rated 4 out of 5 stars

I have been using Koinly for 3 years…

I have been using Koinly for 3 years and I will continue to do so. Why 4 stars? I must admit that I have had some trouble getting my Krakens Ethereum correct because of staking, but at the end of the day, I've managed to fix some of missing the entries and finished my accounting. I am not accountant myself so it's not an impossible job for an average Joe :) I hope they'll make this better in future and reporting taxes will really be just click of a button for me too.

15 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Hannes,

Thanks for being with us for 3 years! 🙌 Really appreciate the honest feedback. Staking can be a bit messy due to how it’s recorded on-chain, but we’re glad you managed to get it sorted in the end. We’re always working to make things easier!

Rated 5 out of 5 stars

Easy to use

Easy to use , great platform. Saves me hours

15 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Brad,

Music to our ears! 🎵 Delighted to hear Koinly’s saving you time and making things easy. Thanks for the love!

Rated 5 out of 5 stars

In a complicated crypto world

In a complicated crypto world, Koinly makes is all simple.
Very easy to link all my wallets and tax reports are great although my requirements are quite simple

15 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Chris,

Thanks for the great review! 😊 Even in the complex world of crypto, we’re glad Koinly keeps things simple and smooth for you.

Rated 5 out of 5 stars

Seamless Tax Reporting

Seamless tax reporting from start to finish. Koinly gives step-by-step instructions on how to access required information from exchanges and wallets for tax purposes. Highly recommend this service!

15 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Donny,

Thanks a ton! 🙌 We’re so happy the step-by-step guidance made tax time seamless for you. Appreciate the recommendation!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look