Kohler UK Reviews 

Horrendous service, what ever you do dont use Kohler! After taking my money for an order, I tried chasing after 2 weeks. I had an instant email response ,,,,,,,,telling me how important I am....and that someone will read my email in 5-7 days!!!Wow I really am important! After spending hours (no exaggeration) trying to phone with only insulting voice messages telling me to go online!! (another corporation that has culled employees to the benefit of their greed and the to the detriment of customer service! After using a their sister company, I got transferred to the number I was originally dialing - they picked up immediately! Although I am so important and Kohler are so sorry, my situation is 1they took my money 2kohler will deliver when they like 3 I still await my order after 6 weeks!

VERY POOR COMPANY TO DEAL WITH!!!!
THEY SUPPORT FINANCIAL DICTATORSHIP AND FUND THE THE DEVIL HIMSELF!!!!

My shower drain was blocked with what the Mira showers website refers to as 'hair and assorted gunk' I tried the baking soda and vinegar as they recommend, nice foam reaction, but stunk to hell. still blocked, so put branded rain cleaner down it. the seals rotted, had to call a plumber who said something about chemical reactions. I wouldnt advise following the cleaning tips on the mira showers website.

Refurbished and then took a s**t in my toilet without flushing disgusting personnel they will take your money happily though not surprised about all this bad partnership business I’ve been hearing in the news disgusting company

The sliding part of an 8-year old Daryl "Torsion" model shower door had debonded from the upper roller. After finding out Kohler now owns this brand, I contacted them whether they could recommend some kind of adhesive.

I sent pictures and some explanatory notes and imagine my surprise that Kohler offered to send a replacement door free of charge - even when the warranty had expired! I fitted the door myself - it is very heavy - and am very pleased with the outcome.

Contacted Kohler recently regarding spares for a toilet and bidet. Calum was the consummate professional. His knowledge was exceptional. He went above and beyond to ensure my query was resolved and gave the reassurance that were I to have other issues, to call back.
Thank you Calum for all your help and support.
Steve

Contacted Kohler uk, to sort a spare part for my shower after our local supplier closed. Very good info and help from Sophie in customer relations, with part identified and supplied within a short time.

We bought a wash hand basin from kohler and in a few years cracks started appearing in it, they said it must be something that I had done and was my fault. We have 6 washhandbasins in our house and this is the only one that has gone like that so i dont think could have been cause by anything that I have done as they suggested. They were most unhelpful.
After posting this review we eventually got a response and we were sent a replacement wash basin. It is sad that it takes a review on trustpilot to prompt them in to action but I am grateful this has been resolved and they have done the right thing.

In my opinion this companys customer service is very poor. I have asked many questions without a response. Very poor, on top of that they have no morals as they support the glazers who decimate and asset strip Manchester United for personal gain. Ruining the future of the club. Ignoring thw history. Disrespect. #glazersout

I'm a Manchester United fan that was recently thinking about doing up my bathroom. I noticed that Kohler are the shirt sleeve sponsor. I've never heard of them but I thought I would give them a go.

I've never had such a bad experience. I bought their special Treble collection and it's been a disaster from beginning to end. The connectors don't fit right, one of them under the sink has broken off. It seems to leak at every juncture.

It's soured the whole experience. And everytime I see the shirt sleeve I am reminded of this awful experience.

Edit: I'm deeply upset that it's become known to me that Kohler have reported my review for reasons I am not clear on. This doesn't surprise me, since the after sales care was non-existent. I e-mail and called them so many times to complain about the loose fittings and broken connectors I just gave up.

Trying to silence my bad review is the ultimate shameful act of a company that doesn't want bad reviews coming out! What's the point of this? Fed up!

My Kohler toilet pan is fixed to the floor with two internal metal rods; one of these was rusty, seized up and had to be destroyed in the proces of removing the pan for floor repairs. When I approached Kohler for a replacement fixing rod they said it was not made/available for spares!! In the end I had one made myself, but I will not buy from Kohler again.

Prior to installation, found that the outlet pipe of the cast brass Mira excel built-in shower valve was very poorly finished. Our plumber said he couldn’t in all conscience fit it. He advised we contact the manufacturer. Called customer services: (SO many automated instructions AND a LONG wait to speak with someone! Oddly, the message refers to the co. as “Meera”....). Anyway: after a brief discussion I was given an email address and told to write, providing pics if possible. This I did, receiving an automated response by return, which promised an operative would be in touch. Well, that was Monday lunchtime and it’s now Thursday evening: I’ve heard NOTHING!! So,?we’ve no shower fitted and our plumber has had to go on to another job. Terrible service: awful, awful, awful! Doesn’t even merit ONE star. Wish I’d opted for Aqualisa.

Absolute joke of a company. Cast iron sink was faulty and only lasted 2 weeks which given it cost over £800 is a disgrace.
Customer service was non existent and in the first place suggested I clean it when in fact the finish was coming off. Were not interested in what the issue was and didn’t even send anyone to look at it.
Do not buy from cannot state that enough...

I received a call from a lady by the name of JO at Mira Showers after reviewing my previous comments on Mira Showers. What a lovely helpful patient kind lady. If you ever have an issue ask for Jo she is OUTSTANDING. Thank you Jo for helping and fixing my issue. you are the best

Required a replacement shower door and finally one was fitted nearly three months later! Numerous phone calls (on hold for over two hours in total), umpteen emails (only some they responded to), four engineer visits (twice they ordered the wrong parts). It was incredibly frustrating trying to get hold of them and a catalogue of errors when they did try to organise my repair. The only silver lining is that Mira Showers have very recently stepped in to take over Kohler’s customer services, otherwise I might still be waiting more than the 53 days I had to endure.

I've an old kitchen single lever tap which started leaking a year ago. I couldn't find my tap on the Kohler support website to identify the parts I needed so I called them. Support sent me the wrong part first but did get it sorted. Then about a year later the seals started leaking again, so I mailed them about a month ago. Two weeks went by and they then mailed me asking for a picture of the tap, which I sent straight away. No response nearly three weeks after that mail was sent, so I sent a tweet to the Mira company who responded straight away asking for all the details, which I sent immediately. They replied and said Kohler would be in touch. It's two days later now and still no response. sigh! So why offer Email support if you have no intention of answering them. Why not put all of your legacy products on the support page, so that a customer can find the part number he needs on his own. Shameful service from a company who actually sell nice products.

No Customer service at all.
Have been sending e-mails for broken shower part for over 1 month. Still waiting to be helped.
Initial contact from 3 different people, but no follow up.
Will post names in next review

Took 6 months and the threat of court action to replace a faulty sink.
An absolute disgrace of a company.
Wasted a lot of my time as refused to do the right thing until a court date was set and they realised I wasn't going to go away. Obviously got cold feet as didn't fancy a judge hearing how I had been treated by them.