We had a problem with a knife set and they went above and beyond to find the proper solution. They responded fast to my email and were more than willing to solve the problem. Ahmed is the person who h... See more
Company replied
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See what reviewers are saying
Unideal situation with the heatwave on buying my fan as delivery got delayed. However Ahmed (part of the customer service team) was able to refund my next day delivery fee as a result of the inconveni... See more
Company replied
Bought a Swiss Army knife as present advertised as quick delivery, over a week later I AM chasing to be told lost in transit and warehouse out of stock. Yet no alternative replacement offered AND you... See more
Company replied
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... See more
Company replied
Company details
Written by the company
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Contact info
London, United Kingdom
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3.8
Great
365 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Koch & Köchin
Hi Sarah,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reply from Koch & Köchin
Hello Katy,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Excellent Set
Excellent service, fast shipping and updates.
Knife set well packaged and appears good quality. Not yet used
26 July 2023
Reply from Koch & Köchin
Hello Latifah,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Only part of my order turned up
Only part of my order turned up - I have contacted them on two occasions -NO response
25 July 2023
Unprompted review
Reply from Koch & Köchin
Hello Julie,
Thank you for taking the time to leave your review.
We want to give the best we can to our customers but sometimes there's an unexpected situation.
I have sent you an email so we can resolve this for you.
If there's anything specific you'd like us to look into, please let us know and we can make it right.
We are hoping for you to give us a chance. Once again, we sincerely apologize for the inconvenience.
Kind regards,
Cherri
Reply from Koch & Köchin
Hello Kate,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Great experience
Simple order, delivered ahead of schedule, would use you guys again with confidence. What I'd expect from a great company.
24 July 2023
Reply from Koch & Köchin
Hello Jon,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Professional knives delivery-no signature required
I dont have any issue with the product (so far), the price is decent for what you are getting. My 1 star is reflective on the fact that this is considered a weapon. There was no signature required, and I didnt answer my door fast enough so a set of professional knives was left on my doorstep for anyone including teenagers to take. Maybe change your delivery policy to require an adult signature.
24 July 2023
Reply from Koch & Köchin
Hi Jacquie,
Thank you for taking the time to leave your review.
We sincerely apologize for receiving your order this way.
We are committed to providing the best service possible and will work to address the issue you have experienced. Thank you for bringing this to our attention.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Wonderfully helpful
Brilliant customer service, and great selection of products. Would 100% recommend.
14 July 2023
Unprompted review
Reply from Koch & Köchin
Hello Edward,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Dangerous knife delivery
The product itself was fine but the delivery company they used posted the knife through the door without checking that there was an adult at home, which there was. Furthermore there was nothing at all on the outer packaging to indicate that it contained a restricted item.
25 June 2023
Reply from Koch & Köchin
Hello Nick,
Thank you for taking the time to leave your review.
We sincerely apologize for receiving your order this way.
We are committed to providing the best service possible and will work to address the issue you have experienced. Thank you for bringing this to our attention.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reasonable product at a good price
Reasonable product at a good price, promptly and conveniently delivered. Good experience so far.
26 June 2023
Reply from Koch & Köchin
Hello Terry ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reply from Koch & Köchin
Hello Ash,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good range of products
Good range of products, competitively priced and efficient delivery.
25 June 2023
Delivery rather slow over week I was…
Delivery rather slow over week I was waiting for the containers
I like the lids being a standard size
25 June 2023
Reply from Koch & Köchin
Hello,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.We sincerely apologize for the delay in receiving your order.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Will definitely buy from them again
Great price for the fan I bought. Delivery on time as stated. Clear information. Discovered Amazon Shipping was the courier. Altogether a painless experience. Will definitely buy from them again
25 June 2023
Reply from Koch & Köchin
Hello Mrs Anne,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Great product.
25 June 2023
Reply from Koch & Köchin
Hello Jenny,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
I was only disappointed in the size of…
I was only disappointed in the size of the product when received. The photo and details in your site made the product much larger than when received
29 May 2023
Reply from Koch & Köchin
Hello Gary,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and we will take your feedback into consideration.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good buy
These arrived quickly and were of better quality than I expected. The handles are short so get hot and need to be handled with a pan holder. So far I am really pleased.
29 May 2023
Reply from Koch & Köchin
Hello Ruth,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reply from Koch & Köchin
Hi Fiona,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
They tried their very best to get the…
They tried their very best to get the right product delivered on time!
28 May 2023
Reply from Koch & Köchin
Hi Laurence,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reply from Koch & Köchin
Hi Kathleen,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
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