I ordered diapers on June 15. Today is June 24 but I still haven't received my order. No information from DPD since June 16, just "Parcel in transit". UPD (June 25) Today I’ve got my order (Moony p... See more
Company replied
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See what reviewers are saying
I am happy that I found your store, I used Japanese diapers for my eldest daughter and when the baby was born, I began to look for Japanese diapers in France but did not find it. and therefore I am v... See more
Company replied
Good day! I ordered diapers in Vienna. The order came in a couple of days, and of great quality !! Before that, I bought Japanese diapers in Belarus, but I want to say that the quality is comple... See more
Company replied
Received email to rate purchase but haven't received the dipers Updated: had a quick response from the seller, received my parcel. Quality of dipers itself is very good, thinking if making a new... See more
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Breach of guidelines
The delivery was right on time
The delivery was right on time, even sooner! Japanese diapers is the best , tried so many brands, but still nothing as good as them.
13 June 2022
Operational and fast!
11 June 2022
High quality with soft material for my…
High quality with soft material for my babys sensitive skin.
Would order again.
5 June 2022
Reply from Kobioki
Thank you!
Reply from Kobioki
Thank you!
Always great selection and best prices
Always great selection and best prices. Fast shipping. thanks a lot
6 December 2021
Reply from Kobioki
Thank you for choosing us! :)
Reply from Kobioki
Thank you for choosing us and sharing your experience here :)
Not this time …
It’s not the first time me using the services of this website, everything was ok.
But it’s been a week since I’ve placed my last order, parcel has not been delivered and tracking number is not valid.
On top- no response from the shop.
28 October 2021
Reply from Kobioki
Dear Oleksandra,
I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
We take great pride in giving our 100% every day to provide fast and friendly service to every customer but in this instance, we failed. We do our best to train all of our representatives on how to properly handle customers issues, but your concern was not handled properly. For that, we are extremely sorry.
Going forward, we are going to take steps to ensure that this situation does not happen again.
Well done!
We were very happy to find the Japanese nappies for our youngest daughter online! The shipping to Germany was quick and comfortable!
28 September 2021
Reply from Kobioki
Thank you! :)
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