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Company details

  1. Home Goods Store

Written by the company

At KOALA HUG, we think the little things at home should feel good—for you and for the planet. That’s why our sheets, duvets, and towels are made from TENCEL™ Lyocell, spun from eucalyptus. They’re soft (like, really soft), breathable, gentle on sensitive skin, and keep you comfy whether it’s a hot summer night or a chilly winter morning. We don’t cut corners either. With FSC, OEKO-TEX®, and TENCEL™ certifications, everything we make is held to the highest standards—so you can feel good about what you’re snuggling into. Think of it as everyday eco-luxury, at an affordable price. Because at the end of the day, it’s not just bedding. It’s better sleep, a healthier home, and a kinder choice for the world we share. ‘We embrace good sleep!’


Contact info

4.8

Excellent

TrustScore 5 out of 5

47 reviews

5-star
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Rated 5 out of 5 stars

So glad I discovered the Koala Hug…

So glad I discovered the Koala Hug textiles! The idea of sustainable material for the bedlinnen , the feel of the softness, the subltle lovely colours all make sleeping a better experience. The Customer Service is astounding and very helpful with fast reply and solutions when I made a mistake in my order.
Very pleased with this company - hence a 5 Star rating.

17 January 2026
Unprompted review
KOALA HUG logo

Reply from KOALA HUG

Thank you so much for your kind words! We’re thrilled to hear that our bedding, colors, and softness are making you sleep even better. And we’re happy our customer service could help.

Sleep well and enjoy!

Warmest regards,
KOALA HUG

Rated 5 out of 5 stars

Highly recommended, also for hospitality industry

For our eco boutique B&B in Italy, we bought all season tencel duvets. We could not be more happier. The duvets are incredibly soft, with great temperature regulation (no more sweat), and very sustainable! Our guests say that they sleep so well under these duvets. Also, the communication with the owners is very friendly, personalised and fast. Sustainable bedding for the future, highly recommended, also for the hospitality industry!

1 August 2025
Unprompted review
KOALA HUG logo

Reply from KOALA HUG

Wonderful to hear you highly recommend our Tencel duvets! We are glad our organic duvets are bringing comfort to you and your guests. Thank you for your kind words.

It's such a joy to be part of your beautiful eco boutique B&B!

Warmest regards,
KOALA HUG

Rated 5 out of 5 stars

Awesome bedding!

Great and super speedy customer service, great products, sooooo soft - have already bought from them again!

28 June 2025
Unprompted review
KOALA HUG logo

Reply from KOALA HUG

Thank you so much for your nice words! We’re over the moon to hear you're enjoying the softness of our vegan duvet and bedding. :) Wishing you many dreamy nights ahead!

Cheers,
KOALA HUG

Rated 5 out of 5 stars

Nice for a good price!

The Koala Hug bed linnen looks very luxurious, and feels comfy and soft!

7 August 2022
Unprompted review
KOALA HUG logo

Reply from KOALA HUG

That's great to hear! Thanks for sharing.

KOALA HUG

Rated 5 out of 5 stars

Super comfortable

Koala Hug Tencel bedding looks very luxurious and beautiful and feels comfortable in all temperatures; it is real value for money :) ...perfect fit.

1 July 2022
Unprompted review
KOALA HUG logo

Reply from KOALA HUG

That is so nice to hear! Thank you for sharing.

KOALA HUG

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