Kloud9 has been our Internet provider for almost 3 years. During this time we have had no complaints. A few days ago, returning from a break away, we found the Internet connection had stopped work... See more
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Following on from our successful connection, everything was going well until one evening at around 8pm our internet went off. Kloud9 were available on the phone straight away to talk me through the v... See more
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From day one talking to Julie Bushell for the first time and all of her attention to detail since then, until today, install team came mob handed and did everything they promised. Thanks in particula... See more
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The broadband service is working well after some minor delay in arranging installation. The telephone (VOIP) service is proving less satisfactory. The options of phone available were limited and the... See more
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Company details
About Kloud9
Written by the company
Your Gigabit Experts
We specialise in designing, building, and managing comprehensive full-fibre networks.
Our mission is to propel communities and businesses into the future by offering high-speed, reliable and sustainable internet connectivity solutions.
Why Choose Us?
Choosing Kloud9 as your internet service provider is a decision towards seamless connectivity, superior service, and a stress-free digital life. Our commitment is to ensure you stay connected with what matters most, with unbeatable quality and reliability.
✅ High-speed Connection:
We provide ultra-fast and reliable internet services that keep you connected always.
✅ Cutting-edge Technology:
Leveraging state-of-the-art technology, we ensure optimal performance and speed.
✅ Customer-centric Approach:
Your satisfaction is our top priority, and we are committed to resolving any issues swiftly.
✅ Value for Money:
Our competitive pricing coupled with high-quality services offers a fantastic value proposition.
✅ Community Focus: We aim to empower communities through our technology and enable them to step confidently into the digital future.
► Visit our website ► ABOUT US ► FAQ'sOur Promise to You
Written by the company
- ✅ Gigabit speeds you can count on, day or night.
- ✅ Equal upload & download speed — smooth for work, streaming, and scrolling.
- ✅ Real local people, ready to help when you need it.
Contact info
Unit 844, WA3 7QZ, Warrington, United Kingdom
- 03339961000
- support@kloud9.co.uk
- kloud9.co.uk
Gigabit Speeds. Local Care.
4.7
Excellent
245 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Kloud9 has been our Internet provider for almost 3 years. During this time we have had no complaints. A few days ago, returning from a break away, we found the Internet connection had stopped working. I phoned Kloud9, expecting another dumb AI that would waste my time, and instead got straight through to James, a real human being!
James recognised the problem immediately as a failed power unit, and undertook to send a new one out. As it was 5.45PM on a Thursday, I didn't expect this to arrive before the following Monday. Instead, it was got to the post before it closed, and next day delivery chosen. We recieved the new unit by 11AM the next day, and were online within a couple of minutes.
This is top class customer service - speaking to a human, who takes responsibility for the problem and solves it in the minimum possible time. Well done, James!
16 October 2025
Unprompted review
Reply from Kloud9
Thanks so much for sharing your experience! We’re really glad we could get you back online quickly — that’s exactly the kind of service we aim for. It means a lot to know you’ve been with us for three years and still happy. We really appreciate your support!
The best wifi provider
The best wifi provider, no issue , easy installation, and very helpful and fast to respond
14 October 2025
Unprompted review
Reply from Kloud9
Thank you so much for your kind words! We're really glad to hear you’re happy with your connection and that everything went smoothly. It means a lot to our team — we’ll always be here if you need anything down the line.
Not very well organised and phone staff…
Not very well organised and phone staff very defensive and argumentative
3 September 2025
Reply from Kloud9
We’re really sorry to hear about your experience. This isn’t the level of service we want to deliver, and we can see how frustrating it must have felt. Thank you for bringing it to our attention.
We’d really appreciate the chance to understand the situation better from your point of view and to put things right. Please reach out to us, and a member of our management team will personally look into this for you.
Your feedback helps us improve, and we’re committed to making sure this doesn’t happen again.
Kloud9 provided an excellent service…
Kloud9 provided an excellent service from start to finish. They took the time to understand my specific needs and created a package that was perfectly tailored to my situation. The process was smooth, communication was clear, and every detail was handled professionally.
15 August 2025
Unprompted review
Reply from Kloud9
Thanks so much for sharing this!
At Kloud9, we believe your internet should work around your life — not the other way round. Whether you’re working from home, running a business, or just want Netflix to stop buffering at the best bits, we’re here to keep you connected when it matters most. Thanks again!
Reply from Kloud9
Thank you for taking the time to share your experience! We love being able to jump in quickly and make things right so you can get back to what matters most. We’ll always be here to keep things running smoothly for you.
Kloud9 - Excellent Product & Service
10 months ago I attempted to contact Openreach as a Kloud9 leaflet had arrived and I didn't know who they were. It proved impossible speaking to a human being at Openreach but eventually I located an on-line tool which informed me 'Openreach has connected 25 (ish) million homes to ultrafast broadband there were currently no plans to do so in my area in future. Guess who are leafleting and now installing in my area!
The whole experience from start to finish with Kloud9 has been faultless. Really impressed with them. It is a well run company who really do put the customer first. Based on current experience I cannot fault them.
4 June 2025
Unprompted review
Reply from Kloud9
Thanks so much, Chris, for your kind words! We're really chuffed to hear how smoothly everything went for you. It's great to know our team’s efforts to bring gigabit broadband to areas where others haven’t reached yet are making a real difference. We’ll keep working hard to deliver the reliable, customer-first service you deserve.
Thanks again.
Reply from Kloud9
Thanks for the great feedback! We're glad to hear everything’s been simple and smooth for you so far.
Nicest friendliest staff and the coffee…
Nicest friendliest staff and the coffee is always so good couldn’t ask for more x
21 May 2025
Unprompted review
Reply from Kloud9
Thank you so much for your lovely review!
Kloud 9 responded very quickly
Kloud 9 responded very quickly to a request to improve my wifi coverage, at very short notice, they came out the same day as my phone call and could not have been more helpful, fixing the issue and explaining what they had done and why.
14 May 2025
Unprompted review
Reply from Kloud9
Thank you so much for your wonderful review!
We’re really glad we could assist you and that everything is now running smoothly. Our team always aims to be as responsive and helpful as possible, so it’s great to hear that reflected in your experience.
The whole team at Kloud9 was always on…
The whole team at Kloud9 was always on hand for whatever problem or question I had during the set up and installation period. They explained things clearly to my landlord. It was very easy to get hold of someone and I always had a quick satisfactory response back. The team has brilliant knowledge and also help me with resetting my Sky, which can be a pain.
Thank you for brilliant service. May it long continue!
30 April 2025
Unprompted review
Reply from Kloud9
Thank you so much for your kind words! We're delighted to hear that the setup was smooth and that our team could be there for both you and your landlord throughout the process. Helping with Sky resets is just part of how we try to go the extra mile. We’re so glad you felt supported and heard — that’s exactly what we aim for.
Great service and stellar support.
Used kloud9 for home broadband and they were absolutely superb. Support staff were exceptionally knowledgeable and helpful throughout the install. No issues with the service and always stellar support.
Highly recommend to anyone needing fast broadband with great support.
24 April 2025
Unprompted review
Reply from Kloud9
Thank you so much for the great review! We're always pleased to hear when people have a smooth experience with both the installation and support team. At Kloud9, we believe fast broadband should come with exceptional service — and it’s great to know that came through. We really appreciate the recommendation!
Cheers
Broadband
Posting on behalf of Mrs Harrison. Outstanding service can't fault Kloud 9 from start to finish all staff involved have been amazing! The service is by far the best I have had from any other provider. Well done everyone at Kloud 9 and thank you!
21 February 2025
Reply from Kloud9
Thanks so much for taking the time to leave a review. We’re really pleased to hear that the experience was such a positive one — our team works hard to make sure every part of the process feels smooth, personal, and professional. Knowing it made a difference means the world to us.
Had kloud 9 installed while I was in…
Had kloud 9 installed while I was in hospital having major surgery Sarah kept me well informed about when they were going to.install.it
I had a very pleasant experience with these people and I've had the fastest connection I've ever had
I've never had a single issue with my broadband connection I'm well pleased thank guys
8 April 2025
Unprompted review
Reply from Kloud9
Thank you so much for taking the time to leave a review, especially during what must have been a challenging time for you. We’re so pleased to hear that the team were able to make things smooth and stress-free.
It means a lot to us that you’re enjoying a fast, stable connection — that’s exactly what we aim for. Knowing that we’ve made life a little easier (and quicker!) makes everything we do worth it.
Fast and reliable connection
Easy install, me and my partner work from home, and the Kloud9 superfast and reliable broadband is great.
18 March 2025
Unprompted review
Reply from Kloud9
Thanks so much for taking the time to leave a review—we really appreciate it! We’re delighted to hear you’re enjoying your online experience, and we’re always here if you ever need anything.
Kloud9 overcame installation…
Kloud9 overcame installation difficulties due to cable location and achieved a good response from our landlord on how tidy and efficient the install went.
The internet speed is fantastic compared to what we had before.
So great speed and great service so far no issues.
14 August 2024
Unprompted review
Reply from Kloud9
Thank you for your great review! It’s fantastic to hear that you’re enjoying the fast speeds and that everything went well with the installation. We’re all about delivering reliable, high-performance internet, so knowing it’s made a difference for you is brilliant.
Good contact throughout …
Good contact throughout with a problem running line from neighbours house resolved promptly. Good coverage throughout house and good speeds.
13 March 2025
Unprompted review
Reply from Kloud9
Thanks so much for your 5-star review! We're glad you had a smooth experience and that your connection is delivering the speed and coverage you need. Our team is always ready to tackle any challenges to ensure you get the best service possible.
Excellent customer service
Excellent customer service, quick connection (including running a new overhead line), and lovely fast broadband!
25 February 2025
Unprompted review
Reply from Kloud9
Thank you so much for your lovely review! We're so pleased to hear that you’re enjoying the speed and service of your Kloud9 connection. If you ever need anything, we’re just a call away.
Proactive Customer Support
I spoke to Conner & Liam about ongoing issues I am having with internet speed and both have not only been very helpful but very proactive in their approach - often chasing me to see how the problem is vs the fix they offered.
30 January 2025
Reply from Kloud9
Thank you for your fantastic review! We're delighted to hear that the team provided proactive and attentive support to address your internet speed concerns. We are committed to ensuring a seamless experience, and following up to make sure everything is working as it should is just part of how we do things.
If you ever need further assistance, don’t hesitate to reach out—we’re always here to help! Enjoy your service, and thanks again for choosing Kloud9.
Everything is working fine
Everything is working fine, I've got no complaints, great company
4 December 2024
Unprompted review
Reply from Kloud9
Thanks for taking the time to leave a review Tony, we really appreciate it!
I recently had my installation…
I recently had my installation completed. A new pole was placed to effect the connection and the installer was very helpful. The speed is very good in both directions. Customer service has been excellent.
19 September 2024
Unprompted review
Reply from Kloud9
Thank you so much for your kind words and 5-star review! We’re delighted to have you on board and are especially proud to hear that our customer service has stood out for you. Providing a seamless experience and reliable speeds is what we’re all about.
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