Klikaanklikuit Reviews 271

In an attempt to help my partner restoring the account password for the app, I tried to call support. The normal way of resetting the password via a link does not work, However called about 5 times between 13:00 and 13:08. Lines appeared to be closed and would be open between 13:00 and 17:00. At 13:20 I was in. Support was very busy after 15 min in wait connection was dropped and I was told that the lines were closed again. If this is the support of klikaanklikuit it is beter to buy another product where the manufacturer has time to provide support.

Updated 1 day later:
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After the failure to get in touch by phone. I tried to contact support via e-mail. That worked a lot better. I got fast responses (even in the evening after 20:00) and within a few email exchanges within a day the issue was perfectly and to all satisfaction solved. So many thanks. Because eventually the issue was resolved by support I raised my review from 1 star to 4. However I still believe that the phone support of klikaanklikuit has some room for improvement, especially the (automated) text broadcasted when no staff is (immediatly) available or overloaded.

Tried to get support by asking to test several devices that did not work.
They refused to do

I have been using Klikaanklikuit products since 2011. Started with ics-1000 and now ics-2000 with over 70 devices of the simple line, Zigbee and other manufacturers Zigbee line.
Overall very pleased with the products and support.
I had 1 malfunctioning powerplug once. When switching on, it directly switched off again. They replaced it without any hesitation.
Also they are very responsive on questions either through webform, email and/or Twitter.
Sometimes bugs take a little longer to be solved than hoped for. Also support for some other Zigbee manufacturer products that used to work, don't work anymore after firmware upgrade.