Kleen-Rite Reviews 43

This place is a joke i’ve been in contact with service five or six times in the last month I have a brand new carpet extractor that has never worked right since I bought it it leaks below the waist tank keeps getting tons of water in the electric motor and they keep telling me they need all these pictures that they need my invoice and I’ve sent everything multiple times..so now they’re telling me that it needs to be approved but when I call back to ask for a main Manager come to find out I’ve been talking to him this whole time… i’ll never buy from this company again.

they did great.. understood my request. good price... exact piece.

THE RIGHT PART WAS IN STOCK CUSTOMER SERVICE WAS VERY HELPFULL

Kleen Rite sent me three stainless steel dual valves and one of the three had o-rings missing on the metering screws…really problematic as it cavitated pumps until it was discovered…

The sales team is horrible at communicating. I’ve had nothing but problems with Kleen rite since I ordered trash can covers 6 months ago and needed to replace them with ones with a smaller hole. I never received my full refund for the return and spent almost as much on paying the diffference and additional shipping costs. Additionally I recently worked with 3 different reps to try to get TWO vacuums sent to my location in financing and was told I would be approve for that amount and that the order would be placed after our phone call. The ordered was never placed and then 2 weeks later I receive an email saying the my order was cancelled because I never finished it. You guys need to do a better job on your back end of communicating and actually doing the things you tell customers you’re going to do over the phone.

Returns over the phone

Great experience, didn't take too long to get the items and the order was correct.

The pump I needed was in stock and reasonably priced.

perfect again

Delivery options. Great price and always the best service

Excellent customer service, they listened to my concerns and move quickly to resolve.

Excellent!!!

Fast delivery

Excellent service

To be honest it took to long

Sad invoice did not initially reflect Monster soap Special. Happy it got corrected after a phone call pointing out the error.