Overall, I'm satisfied. I did have insurance on the inside, which made driving much more relaxing. The prices aren't so great, but with such tight streets and my technical limitations, it was worth it... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I rented a car from Klass Wagen Romania in Bucharest and honestly had a very good experience from start to finish. The pickup process was fast and straightforward, the staff were polite and p... See more
Company replied
Excellent experience from start to finish!The booking process was quick and easy,and the staff was friendly,professional and very helpful. The car was practically brand new with only 1,800 km on it an... See more
Company replied
‐ Reliable pick up - good car with all driver assistance systems working - few kilometers - in good shape - all existent scratches marked in the rental pickup report The young office assis... See more
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Company details
Written by the company
About Klass Wagen Klass Wagen is one of the most appreciated car rental companies in Romania, with over 18 years of experience in the industry. Our journey began in 2005 in Timișoara, when four people shared a common dream: to create a car rental company built on integrity, honesty, trust, and teamwork. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Contact info
Drumul Gării Odăi 1A, 075100, Otopeni, Romania
- +40374020002
- romania@klasswagen.com
- klasswagen.com
4.2
Great
18K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
My go to agency in Timisoara Romania
Decent prices. Good customer service. My go to agency in Romania.
Would be nice if the pickup office was in the terminal.
I find it excessive you need to wash the car before return. As long as it's decently clean it should be fine I think like is everywhere else in the world.
28 February 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your review! Your opinion is important to us and helps us improve everything we do. We look forward to your next visit, it was a pleasure serving you!
KW Team
AVOID KLASS WAGEN BECAUSE OF AGRESSIVE INSURANCE POLICY
Warning to anyone looking to rent a car from this company. TRY TO AVOID THEM IN ANY WAY !!!
We arrived in Wien airport, on 01.03.2026, two adults and a baby girl, having a rental agreement with them, After waiting about half an hour for a car to pick us from a place outside the airport (you have to talk to a robot without having any idea about timing ) we reach, at least, their office. Once we get there, when the office clerk was looking at our contract terms, he said the car could not be handed to us because of not having a full CASCO insurance. I have to mention that we paid in advance the CASCO insurance for the whole period via Booking.com. So, try to imagine the situation, we are somewhere near Wien, in middle of nowhere, saturday evening, with baby girl, tired an still having 400 km away to go. KLASS WAGEN CHARGED US 364 EURO MORE FOR AN INSURANCE ALREADY PAID. I think thet took advantage on our situation knowing we had no option at that time.
SO, AVOID KLASS WAGEN!!!
1 March 2026
Unprompted review
Reply from Klass Wagen Romania
Thank you for your feedback.
We are sorry to hear about your experience and understand how stressful the situation must have been, especially while traveling with a child.
However, we would like to clarify that not having a CASCO insurance is not a reason for refusing the vehicle handover. At pick-up, we generally offer two options:
You may proceed without our local insurance package, in which case a security deposit is required and must be blocked on a valid credit card, with the renter assuming full responsibility and liability for the vehicle.
Alternatively, you may choose our local insurance package (“Risk 0”), which removes the need for a security deposit but increases the overall rental cost.
Please note that insurance purchased through third-party providers (such as brokers or platforms) is valid; however, it does not replace the requirement for a security deposit. This is why customers without our local insurance are still asked to provide a credit card for the deposit.
We would like to review your case in detail and clarify what happened during your rental. Kindly send us your booking or reservation number at customercare.at@klasswagen.com, and we will investigate this matter further.
Kind regards,
KlassWagen Team
Vie-22931758882666
Vie-22931758882666
The company is good . The staff are polite very friendly.
7 March 2026
Unprompted review
Reply from Klass Wagen Romania
Hello!
Thank you for your kind words! We're happy to hear that you were satisfied with our services. We hope to welcome you back soon.
Team Klass Wagen
Best in Iaşi
Top place to hire car from, friendly staff, nice clean tidy cars, very fair price. And the pick up and dropping off to and from airport tops it off. Not one single fault always hire from these guys and always will continue to do so.
3 March 2026
Unprompted review
Reply from Klass Wagen Romania
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
Very bad experience
Very bad experience. We were told the car would arrive soon, but we ended up waiting more than 50 minutes with no clear information or updates. No one could tell us what was happening.
This shows a complete lack of respect for customers’ time. After waiting and receiving no proper explanation. When we asked to cancel the reservation, they couldn’t even tell us if we would receive a refund or not. This is completely unacceptable and very disrespectful to customers’ time.
Very disappointing service and poor communication. I would not recommend this company.
6 March 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Adriana,
We sincerely apologize for not meeting your expectations. The situation you describe does not reflect the service standards we aim to deliver. We would like to investigate the matter carefully and resolve it appropriately. We kindly ask you to contact us at customercare@klasswagen.com with your reservation details (name/booking reference and pickup location) and any additional information so we can identify the booking and review the circumstances.
Looking forward to hearing from you,
Customer Care Team
Misleading insurance policy & poor customer service
I purchased insurance through Booking.com as part of my rental. When I arrived at the counter, staff refused to accept it with no explanation and demanded I either buy their own insurance or pay a €2,000 deposit on the spot. No warning, no transparency — just an ultimatum.
When I complained, customer support responses were vague and evasive, never addressing the actual issue or taking any accountability.
If you're booking through a third-party platform, be aware: the insurance you buy may simply be ignored at the counter. Book elsewhere if you value honest service.
4 March 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Mr.Phillipson,
Thank you for taking the time to share your experience.
We are sorry to hear that the situation at the counter did not meet your expectations. However, we would like to clarify a few important points regarding the rental conditions.
The information about the two available options to pick up the vehicle — blocking the security deposit or purchasing the local insurance — is clearly stated during the booking process in the Important Information section, as well as in our Terms and Conditions. Additionally, this requirement for the deposit is also clearly mentioned on the confirmation voucher sent after the reservation is completed. Our team is also available 24 hours a day should any customer wish to clarify these conditions in advance.
Regarding the insurance purchased through a third-party platform, this type of insurance usually works as reimbursement coverage. This means it does not directly cover the vehicle during the rental, but rather reimburses the customer later if a charge is applied. For this reason, the security deposit must still be blocked on a valid credit card, as it is the guarantee for the vehicle during the rental period.
It is not possible to release a vehicle without one of these options, as the deposit or the local coverage is what protects the vehicle during the rental. Without either of them, there would be no way for us to cover potential damages or loss of revenue if an incident occurred.
Our agents’ role is to explain these options transparently so customers can choose the one that best suits them. We regret if the situation felt frustrating and appreciate you sharing your feedback.
Best regards,
KW Team/Sorina M.
Worst car hire company ive ever dealt with!!
So here we go, I purchased car hire through yourselves in December for my holiday January 18th my voucher number is PT892619490 my holiday number was TTU3FP, I decided to take out the extra special insurance and paid extra at the time of booking! So no need for anything extra at the pickup point, when we arrived at faro airport we were picked up in the shuttle and taken to Kass wagon office, when we arrived the guy on the desk said that I couldn't pay the retainer on my visa card even though I'd paid for all the car hire, flights with the same card! So not having another card he said that I would have to take out their extra insurance at a cost of €409 and the €150 for road tolls if I accumulated any cost which if I didnt I would get the €150 returned, I argued the point that I didnt need their insurance as i was already covered, however he said that i couldnt have the car if I didnt pay the retainer on another card or pay for their extra insurance! I argued and argued the point and it seemed that we wouldn't get a car! Normally i would have cancelled it and gone somewhere else, but we were sort of stuck in there office nowhere near any other car hire, as you can imagine i was fuming by this time and not the start we wanted to our holiday we just wanted to get to our apartment after a 3hr flight! so i paid the extra and thought i will argue this with yourselves when i get back! I will attach the documents youve asked for below.
As a side note I must say that the car we hired from klass waggen has to be the worst car I've ever hired! The tyres were down to the wear bars there was a warning light came on within 2 miles of setting off saying the tyre pressure was faulty and we had to stop at a garage to check it! That warning light came on everytime we started the car! After two days the low radiator level light came on and again we had to stop at a garage to fill it up! Surely these things should be checked before being sent out! The whole car was in a very untidy state stains on the seats! I'm surprised you use them as your go to car hire company! I suppose I could have complained at the time but i felt I'd already wasted a lot of my time sorting things out and i didnt want to waste any more trying to swap vehicles on my holiday! I will never ever use them again and would have to think twice about booking car hire with you next year as it really has been more hassle than it has been worth!
17 February 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Barrie Moore,
Thank you for your detailed message.
We are truly sorry to read about the frustration and inconvenience you experienced at pick-up, as well as the condition of the vehicle provided. This is certainly not the experience we aim to deliver.
We require a valid credit card in the main driver’s name that meets the security policy requirements. Even if the booking and flights were paid with the same card, some card types (including certain Visa cards) may not be accepted for the security hold. When an eligible card is not available, the only alternative offered is the local protection package which removes the need for a deposit.
We are sorry to hear about the vehicle condition. Please note that a tire pressure warning will only go off if manually deactivated. Your comments about the vehicle’s state will be escalated to the local station management for review, as safety and maintenance standards are fundamental requirements.
We completely understand that, after a long flight, the last thing you wanted was further delays or disputes at the counter. While issues are ideally reported immediately so they can be rectified on the spot, we understand that you did not wish to lose more of your holiday time.
Kind regards,
KW Team
I highly recommend !
I had an excellent experience. The staff was very friendly, professional, helpful, and well prepared. Communication was clear and efficient, and every interaction with them was pleasant.
The entire process was seamless: the reservation was simple and quick, the payment process was smooth, and the online check-in was intuitive and easy to use. Everything went flawlessly, without any stress or complications.
18 February 2026
Reply from Klass Wagen Romania
Hello!
We really appreciate your kind words and valuable feedback. Thank you for taking the time to share your experience! We hope to welcome you again soon.
Have a great day,
The KW Team
Top!!!!!!!!
1 March 2026
Reply from Klass Wagen Romania
Bună!
Îți mulțumim pentru feedback, ne bucurăm că ți-au plăcut serviciile noastre! :)
Te așteptăm cu drag și data viitoare.
Echipa KW
Claudiu was the one who meet us at the…
Claudiu was the one who meet us at the airport , friendly and profesional , we only wait for 5 mins before he arrived.
Very good service thank you.
24 February 2026
Unprompted review
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that everything went smoothly and that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
The best rent car company in Romania…
The best rent car company in Romania good customer service brilliant car
28 February 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with both the car and our service. Looking forward to seeing you again! 🚗✨
KW Team
Great experiance
Car was almost brand new we had a free upgrade to a bigger car and even an automatic one. Excellent services overall!Really recommend Klass Wagen for your future rentals!
28 February 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're glad everything went well and truly appreciate your recommendation. Looking forward to seeing you again on your next trip! 🚗✨
Best regards,
The Klass Wagen Team
Excellent service well done thank you 👍
28 February 2026
Reply from Klass Wagen Romania
Buna,
Multumim pentru recenzia D-voastra!
Cu totii va salutam cu drag si va asteptam sa reveniti! :)
Echipa KW
Reply from Klass Wagen Romania
Buna,
Multumim pentru recenzia D-voastra!
Cu totii va salutam cu drag si va asteptam sa reveniti! :)
Echipa KW
Insurance
Bought online insurance, but was told at pickup this was not enough, so bought more insurance. Feeling was not good. Better to not buy insurance at booking, but at pickup.
28 February 2026
Reply from Klass Wagen Romania
Hello!
We are grateful for your review!
Your opinion is valuable to us and helps us shape everything that we do.
We look forward to your next visit. It was truly a pleasure to serve you!
KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
We had a great experience with this…
We had a great experience with this company. The staff gave an excellent service, and the pick-up and drop-off, were quick and hassle-free.
The car, was clean, well-maintained, and reliable.
Dale at Porto Novo was friendly, professional, and helpful.
We will use them again
9 February 2026
Unprompted review
Reply from Klass Wagen Romania
Hello!
We really appreciate your kind words and valuable feedback. Thank you for taking the time to share your experience! We hope to welcome you again soon.
Have a great day,
The KW Team
I have to thank Klass Wagen because…
I have to thank Klass Wagen because everything went smoothly. The staff are five stars — very friendly and attentive. Nothing to complain about, it was excellent. I highly recommend it.
17 February 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're glad everything went well and truly appreciate your recommendation. Looking forward to seeing you again on your next trip! 🚗✨
Best regards,
The Klass Wagen Team
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
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