I really like Klarna, but I wish I loved it. For some reason, they do not deserve a five-star review, perhaps because they make things a little harder for their customers when it comes to getting cred... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great to be able to pay in 4 easy payments that come right out of my account! My only issue has been receiving assistance with what turned out to be a scam retailer
Company replied
The fact that you all give me enough time to make my payment and also offer payment extension. I appreciate you not lessening my spending but I also thank you for everything just because my bills catc... See more
Company replied
I love Klarna. It’s so reliable and supports me to be able to afford items with a plan. It is flexible in having later payments by extending this or allowed to pay in advance if possible. I think it c... See more
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Company details
Written by the company
Klarna is the AI-powered global payments and commerce network, on a mission to make shopping smarter and more flexible. Trusted by over 111 million shoppers, Klarna processes 2.9 million transactions daily, providing payment solutions that empower consumers and drive merchant growth. With Klarna, shoppers have the freedom to pay their way—in full, later, or through financing—providing flexibility while seamlessly connecting merchants with high-intent shoppers driving conversions and customer satisfaction. More than 790,000 merchant partners—including Uber, H&M, Saks, Sephora, Macy’s, IKEA, Expedia Group, Nike, and Airbnb—leverage Klarna’s payment options, and marketing solutions to enhance the shopping experience and build long-term customer loyalty. From payments to personalized shopping, Klarna is shaping the future of commerce. Klarna was founded in Stockholm, Sweden and now has offices in Stockholm, London, New York, Berlin and many more. We offer products and services to consumers and retailers within payments, social shopping, and personal finances. Learn more at Klarna.com
Contact info
Sweden
- klarna.com
4.4
Excellent
519K reviews
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Reply from Klarna
Hi Robert, thank you so much for your wonderful review! We're thrilled to hear you've had an excellent customer service experience. It's always our goal to provide the best support possible. We're here whenever you need us 😊
Its great experience
28 April 2026
Reply from Klarna
Thank you for the great review Danny! We're so happy to hear you're having a wonderful experience with Klarna. We appreciate your kind words. 😊
Reply from Klarna
Thank you for your review, Sarah! We're happy to hear that you find paying with Klarna easy. That's exactly what we strive for 💙
Klarna Team
Reply from Klarna
Thank you so much for your lovely review, Maria! We're thrilled to hear that you love the app. Your kind words mean a lot to us 💙
Klarna Team
Life saver
Has helped me out so much and has saved me whenever I needed just a little help wether it was a bill or groceries
28 April 2026
Reply from Klarna
Thank you for the wonderful review Gabriel! We are so delighted to hear that Klarna has been there for you when you needed it most. We're always happy to assist you whenever you need us. 😊
try to avoid it
site ask for debit card but cant add it. it keep asking for cvv but debit cards doesnt have cvv number. when i try to put credit card number, it says debit card only... i would like to pay the rest of my loan faster and i cant.
28 April 2026
Reply from Klarna
Hi Nat, thank you for taking the time to share your experience. We're sorry to hear you're having trouble adding your card and making a payment. We understand how frustrating this must be, especially when you're trying to pay off your balance sooner.
Most debit cards do have a CVV number, which is usually a 3 digit code found on the back of your card. We'd recommend double checking the back of your debit card for this number. If your card doesn't have one printed on it, we suggest contacting your bank to confirm the CVV details.
If the issue persists, you can reach our customer support team for further assistance through the Klarna app or by visiting https://www.klarna.com/international/customer-service/ so we can help get this resolved for you.
Love Klarna it’s made such a difference…
Love Klarna it’s made such a difference to the way I shop and so easy to control.
Amazing thank you 🙏
28 April 2026
Reply from Klarna
Hi Alan, this is such a lovely thing to read! Knowing that Klarna has changed the way you shop. Thank you for this heartfelt review and for being a valued member of our community!
Klarna Team
Reply from Klarna
We love to hear it! Thanks for the 5 stars, Jass 😊
Reply from Klarna
Thank you for your review, Henry! We're glad to hear that you appreciate our payment options. We're always working to make payments as flexible and convenient as possible 💙
Klarna Team
I’ve been charged for something I never…
I’ve been charged for something I never ordered and klarna customer service so pleasure talking to they always take their time and never try to rush you they always figure a way to help and make the customer happy:)
28 April 2026
Reply from Klarna
Hi Nurit, we're happy to hear that you've had a smooth customer service experience related to your issue! Thank you for sharing your experience with us. 😊
I would like to give 5 stars
I would like to give 5 stars, but even after paying the money on time, not allowed me to purchase more. Never missed any payment.
28 April 2026
Reply from Klarna
Hi Tojo, thank you for your review and for always being on time with your payments. We really appreciate that. We understand how frustrating it can be when a purchase isn't approved, especially with a great payment history. Each purchase goes through an automatic approval process that considers various factors at the time of checkout. Unfortunately, this means approval isn't always guaranteed. We know this can be disappointing and we're sorry for the inconvenience. If you'd like more information, you can visit https://www.klarna.com/international/customer-service/ or reach out to our support team through the Klarna app. We'd love the chance to help.
I got what was promised.
They follow through with what they promise. Never had an issue, it’s a great way to split up payments for budgeting. I love supporting different businesses that offer high quality things, but make the payments more digestible.
28 April 2026
Reply from Klarna
Hello,
Thank you so much for your amazing review! We're so happy to hear that Klarna has been a great tool for budgeting and supporting the businesses you love. It's wonderful to know that splitting payments has made your shopping experience more enjoyable. We're always here if you need us 😊
Reply from Klarna
Thank you for the lovely review Tani ! We're so happy to hear that Klarna helped you get your new camera. We hope you enjoy it. 😊
great app easy to use xx
28 April 2026
Reply from Klarna
Hi Michelle, we love hearing that the app is easy to use! Thanks 😊
My go-to for every purchase!
Klarna has become my go-to payment method. I use it for nearly all of my shopping because it’s so convenient and easy to track. It makes managing payments stress-free. Highly recommended!
25 April 2026
Reply from Klarna
Hi İbrahim, thank you so much for this wonderful review! We're absolutely thrilled to hear that Klarna has become your go to payment method. It's great to know you find it convenient and easy to manage your payments. We truly appreciate the recommendation and we're always here if you need anything 😊
Reply from Klarna
Hi Jaime, a great experience is what we love to hear and we're glad that you're shopping with us. Thank you for the positive review!
simple to use and great benefits
28 April 2026
Reply from Klarna
Hi Gabriel, thank you for the wonderful feedback! Keeping things simple while offering great benefits is exactly what we strive for. It's fantastic to hear we're hitting the mark for you. Thank you for being part of the Klarna experience!
Klarna Team
I have been using Klarna for a number…
I have been using Klarna for a number of years and have always found it to be reliable and efficient. They recently put a new feature where you can extend your 30 day payment which makes life so much easier.
28 April 2026
Reply from Klarna
Thank you for the wonderful review, Bertha! We're so glad to hear that you've had a reliable and efficient experience with Klarna over the years. It's great to hear that the payment extension feature is making things easier for you. We truly appreciate your loyalty and support. 😊
buch of theives
I bought an item a while ago i canceled it, and they still charged me for it after paying it off i still can't use the app even when my credit is great worse app ever
28 April 2026
Reply from Klarna
Hi Edward, thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've been going through. This is certainly not the experience we want for our customers. We would love the opportunity to look into this further for you. Here's how you can report a problem directly in the Klarna app:
Open the Klarna app
Go to the Payments tab
Select the purchase you want to report
Tap Report a problem
Select the option that best suits your situation and follow the instructions
Once reported, your payment plan will be paused while the issue is being investigated and you'll receive a confirmation email right away. If you need any further assistance, you can also reach our customer support team at https://www.klarna.com/international/customer-service/
Reply from Klarna
Thank you for your review, Christy! We're happy to hear that you find our interest free payment options easy to use. That's exactly what we aim for 💙
Klarna Team
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