Klar Haus 

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Rated 1 out of 5 stars

Scam. I ordered these 3 in 1 units

I ordered these 3 in 1 units. It was allegedly buy one get one free. £99. Ordered on 5th Dec supposed to be DHL from Germany. I received two toys which are not worth 99p from China on the 27th December. I paid with my credit card, I'm still trying to get the money back from Santander which I'm hitting my head against a brick wall with. The company is a scam fraudulent company their email does not work support at klar-haus.de do not go anywhere near them.🤬

27 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam artists

As others have said. Scam company. I ordered 2 robot vacuum cleaners in the Black Friday sale as Christmas presents and after 6 weeks I received 2 miniature toy cleaners which were powered by AA batteries. Not what was ordered. I am in the process of negotiating with my bank to have my payment reimbursed. Avoid this company.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid.. scam!!!

Avoid
Ordered a robot vacuum, freo z10, and what they sent is an absolute joke, small toy robot which uses batteries, 160mm diameter, no base station, what they sent doesnt even slightly resemble what's advertised. Customer service don't respond, bank refunded as fraud.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Should be an option to give zero stars

Should be an option to give zero stars. This is a scam Chinese company do not buy from them. You do not receive what you think you are getting. There is no way to contact the company or get your money back.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

Chinese scammer under German name

I have ordered Z10 3-in - 1 robot vacuum cleaner and mop for £99 as it was on special offer!
This afternoon it has been delivered by evri but it was different make (Smart life) plus very small cheap version.
Please be careful with Chinese online scammer who uses German addresses and firm names..
Chinese scammer under German name!

29 December 2025
Unprompted review
Rated 1 out of 5 stars

AVOID, AVOID, AVOID!

I ordered two Z10 3-in-1 hoover on the black Friday sale and what I received wasn't even remotely similar! The hoover I received was ridiculously small, had no base station, the "mop" was a chopped up bit of microfibre cloth with double sided tape on, and the hoover too AA batteries to run. Have reached out to customer service twice now and had silence in return.
Avoid at all costs! Feel like I've been scammed!

17 December 2025
Unprompted review
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