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K J Smith Solicitors Reviews 166

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their supportive, approachable, and professional demeanor, highlighting their expertise and genuine care. Many people reported excellent service, noting that the company's team provided clear, understandable advice and kept them informed throughout their legal processes. The customer service is frequently described as exceptional, with reviewers appreciating the quick response times and the personalized, empathetic approach. However, some people were dissatisfied with the initial screening process, mentioning that their specific issue could not be handled, causing unnecessary delays. A few other people also felt that the solicitor seemed more focused on the other party's potential outcome and did not take sufficient notes during consultations, leading to a less than satisfactory experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, empathy, and helpfulness.... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, helpfulness, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting the helpfulness, empathy,... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly can’t thank Kate Evans (Oxford office) enough for all her help during my divorce settlement. She’s been supportive, approachable, and always kept me up to date with what was happening. Know... See more

Company replied

Rated 5 out of 5 stars

K.J.Smith Solicitors. Lovely receptionist, fabulous assistance and welcome by a wonderful gentleman and I was blessed with a very professional lady solicitor whom was amazing, helpful and a pure... See more

Company replied

Rated 5 out of 5 stars

I just want to say a big thank you to Sofie Corbin and Hannah Bhatti for all of their help and hard work during what can only be described as an extremely stressful and traumatic time. They gave me... See more

Company replied

Rated 5 out of 5 stars

When my relative died intestate there were very many problems involved in sorting out the estate. The solicitor I was assigned by KJ Smith Solicitors, Rachelle Moore, could not have been more knowled... See more

Company replied


Company details

  1. Divorce Lawyer

Written by the company

K J Smith Solicitors are specialist family and divorce solicitors who can provide you with support and guidance for issues involving; Divorce and Family Law, Wills, Trusts and Probate, Powers of Attorney and Deputyship Applications. We provide expert advice within an ecosystem of care. Divorce can be stressful and we are here to make things easier, we specialise in family breakdown and bereavement. Through understanding and prompt action, our family solicitors aim to provide practical solutions to help you resolve any family matters as quickly and as amicably as possible.


Contact info

Free 45 minute consultation

A no obligation appointment with an expert family solicitor.

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Rachael Stephen at KJ Smith Solicitors

I highly recommend Rachael Stephen at K J Smith Solicitors. I am forever grateful to Rachael for her excellent service with filing the prohibited steps order application - she supported me with achieving the best possible outcome at this stage of my divorce proceedings.

Rachael has provided me with many incredibly helpful and specifically tailored advice to my situations regarding the divorce proceedings, prohibited steps order and child arrangements order - every single one of her advice has been absolutely spot-on and invaluable especially dealing with an extremely difficult ex-partner.

I was also really touched when Rachael was happy to consult with me f-2-f for extra one hour overtime during our free 30 minutes initial consultation meeting - Rachael was extremely empathetic, professional and knowledgeable.

I have now come back to Rachael for her excellent support with the draft child arrangements order in preparation for my next hearing.

18 December 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Kana,
Thank you for taking the time to leave such a positive and heartfelt review of your experience with Rachael. We at KJ Smith at delighted to receive your feedback and wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Emily wood has been very helpful and I…

Emily wood has been very helpful and I am very happy with the service so far and she has been very patient many thanks Adrian

22 January 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Adrian,
Thank you for taking the time to leave such a lovely review of your experience with Emily. We at KJS are delighted to hear how supported you felt and wish you every success in the future.

Kindest regards,
KJ Smith Solicitors

Rated 4 out of 5 stars

My ongoing divorce case was taken on by…

My ongoing divorce case was taken on by Emily Wood who has been efficient, professional and supportive in what has been a very difficult and stressful time in my life. She takes no nonsense from my husbands ridiculous objections to everything and strives to move the case forward as quickly as possible. I would thoroughly recommend her services.

23 January 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Maureen,
Thank you for taking the time to leave such a lovely review of your experience with Emily. We at KJS are delighted to hear how supported you felt throughout and we wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Kulbir has been brilliant

Kulbir has been brilliant, very knowledgeable and helpful and found me a great barrister. Whilst I’m not happy with the judges ruling, without her assistance it could have been a lot worse!

22 January 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Dan,
Thank you for taking the time to leave such a lovely review of your experience with Kulbir. We at KJS are delighted to hear how supported you felt throughout and wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 1 out of 5 stars

Unprofessional not good value for money

I have instructed Kate Evans to help me with my tolata and child arrangements. I didn't got so little advice on my options. So lack of comunication when I couldn't reach her first week. I have told her my position what I would like there was no advice on the risks I'm taking with my original proposal or explaining the process clearly. She has send one email with tolata to my ex partner she got respind from him and without any advice or shared her opinion she asked me what is my next step. I have raised concern that I don't feel this is right she explained that I should have taken the lower proposal from my ex partner even thought what I was asking for was already much less than I'm entitled to by law to safe money on legal cost. I don't think this approach is great from solicitors you paid so much money for. They are not on your side they are only going after your money and use advantage over vulnerable people who seeks help. They are not the ones who will genuinely try to help you only take as much money as they can from you. When I have decided to leave and go with different law firm who I spoke and they explained me everything in clear way and told me all my options and the risks I am taking with the original proposal I got email from Kate Evans that they will not transfer my file to new solicitor as there is outstanding balance on my account for work has been done. Eventhought I had still some money there. I had to question this billing as i have not been informed and i didnt instruct them to do anything. She said there was additional work and charged me for even responding to my emails about my complain of her work. The advice she told me to accept the proposal from my ex partner cost me 144 pounds plus vat. The aproximate cost supposed to be around 5000 but only 1 email to my ex partner and his respond cost me £1800. Only after speaking to another law firm I realized how wrong this firm opperate.

9 December 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Ivana,
We are deeply saddened to receive your negative review. At KJS, we take every piece of feedback seriously and strive to provide all our clients with the highest level of service.

As officers of the court, we are bound by legal obligations that guide our actions. We would clarify that as our internal process has begun, we therefore must refrain from any further commentary in this forum.

We are committed to addressing any further concerns and working towards a satisfactory resolution.

Rated 5 out of 5 stars

A five star service from professionals

From the first meeting with Harpreet I knew we had chosen well she was very open and honest of what she could do for us in family court And she delivered in every aspect . Her attention to detail and the work she did on our personal statement made the court appearance easy and straight forward.
We achieved all out goals and this would not have been possible without her time and effort a big Thank you to her team at KJS for there support as well.

10 January 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Steve,
Thank you for taking the time to leave such a lovely review about your experience with Harpreet. We at KJS are delighted to hear how supported you felt in achieving your goal, and wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Eleanor was extremely friendly from the…

Eleanor was extremely friendly from the offset, whereby she took the time to clearly understand my query to best provide the required information.

She was extremely informative throughout, whereby she provided a clear response to my ask and delivered the responses with clear explanations and real life examples to help strengthen my understanding. This has helped support me in the next steps of analysing the information I have received.

I found the call extremely valuable and she has equipped me with the relevant facts, documents and process details to help understand how best to proceed. Would definitely recommend!!

17 January 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Katie,
Thank you for taking the time to leave such a lovely review of your experience with Eleanor Tanner. We at KJS are delighted to hear how supported you felt and wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Skilled and understanding solicitor

I cannot thank Samantha enough for her incredible support and expertise during my financial settlement case. She was professional, thorough, and compassionate throughout the entire process. Samantha took the time to explain everything clearly, making sure I understood my options and felt confident in the decisions being made. Her attention to detail and calm demeanor were exactly what I needed during such a stressful time. Thanks to her hard work, we were able to reach a fair settlement, and I truly appreciate everything she did for me. I would highly recommend Samantha to anyone looking for a skilled and understanding solicitor.

14 January 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Maciej,
Thank you for taking the time to leave such a wonderfully positive review of your experience with Samantha. We at KJS are delighted to hear how supported you felt throughout and we wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Great advice and support

I received excellent guidance, advice, and support throughout a difficult and complicated divorce. The process was prolonged due to challenges and delays caused by the opposing solicitors.

Eleanor of the Newbury branch handled my case.

Overall, I feel I was provided with effective advice when needed, and my case was handled with great sensitivity. I would be happy to recommend this company.

6 January 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Chris,
Thank you for taking the time to leave such a lovely review of your experience with KJ Smith. We are delighted to hear your positive feedback and wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

My experience with Sofie Corbin in the…

My experience with Sofie Corbin in the K J Smith Family Law team has been exceptionally good. She has guided me pragmatically and sensitively throughout a difficult period and achieved a fair and just outcome for me. Her patience and dedication to her clients is evident in her carefully worded correspondence and her openness to suggestions. She explained the law and the implications of each decision with clarity and did not shy away from pushing my views forward to the other party with equal clarity. She kept a friendly yet professional manner throughout our interaction, never shying away from adding a human touch to what is fairly dull and oftentimes disturbing legal communication from the other side. She didn’t overcharge for any of her services, reminding me to be mindful of excessive legal charges. She made her availability known well in advance when she was away from her desk. She was not intimidated by any of the aggression shown by the other party via email and she responded to such comments in a professional and clear manner.

From our very first meeting where her warmth and her willingness to listen were so evident, to her support throughout the process, Sofie has been a true ally. I am glad I chose to put my trust in her competent hands.

19 December 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Ami,
Thank you for taking the time to leave such a lovely review of your experience with Sofie. We at KJS are delighted to hear how supported you felt throughout your experience and we wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Excellent communication and support

I was supported by Emily, who was a great help throughout the process. Her communication was clear and timely, whilst she also kept everything very easy to understand. I could have secured a cheaper alternative business / service, however I felt the service I received was very effective and good value for money.

12 December 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear James,
Thank you for taking the time to leave such a positive review of your experience with Emily. We at KJS are delighted to hear you felt supported and we wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Hi our dealings with Johanna was first…

Hi our dealings with Johanna was first class from start to finish. Informative and friendly nothing was too much trouble. Many thanks and we would have no problem recommending KJ Smith.

18 November 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Barry,
Thank you for taking the time to leave such a lovely review of your experience with KJ Smith Solicitors. We are delighted to hear you felt supported and wish you every success in the future.
Kindest regards.
KJ Smith Solicitors

Rated 1 out of 5 stars

Absolute garbage company

Absolute garbage company. Don't waste your money and time. I was with this company for 3 months and after paying over £30,000, it was obvious they are not interested in your views and dont follow simple instructions. They don't add any value to your case. I was working with Emily and then Aaron who was supposed to be more senior, and they drain your time and money doing the basics with back and forth emails. They even do extra work that you didn't request and they expect you to pay for it. They are only interested in your money and couldn't care about your case or welfare. Very crude and insensitive company. Avoid!!!

1 November 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you for sharing your concerns, we are saddened to receive your negative feedback.

A KJ Smith, we take every piece of feedback provided seriously and strive to provide the highest level of service to each and every one of our clients.

However, we’re unable to identify you from the review. To better understand and address your concerns, we kindly invite you to contact us directly to discuss your experience in more detail. We genuinely want to resolve any issues you may have experienced and are committed to finding a satisfactory resolution.

We appreciate your feedback and look forward to hearing from you and having the opportunity to assist further.

Kindest regards,
KJ Smith Solicitors

Rated 1 out of 5 stars

Pathetic company

Pathetic company. Incompetent solicitors who can't follow simple instructions, charge you for extra work that you didn't ask for or need and waste your time with endless emails that they are looking to get paid for. Keep away.

30 November 2024
Unprompted review
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Reply from K J Smith Solicitors

At KJS, we take every piece of feedback seriously.

We endeavour to provide the best legal advice tailored to our client's unique situations and are sorry you were not satisfied with your legal outcome.

We would like to clarify that as officers of the court, we are bound by legal and ethical obligations that guide our actions.

We would clarify that our internal process has begun and we there must refrain from further commentary in this forum.

Kindest regards,
KJ Smith Solicitors

Rated 1 out of 5 stars

Atrocious and shocking service

Atrocious and shocking service. They couldn't care about you as a client and only after your money. Even when you dispute the charges and they are "looking" into the complaint, they start to charge you interest. Strongly suggest you seek another solicitor firm.

30 November 2024
Unprompted review
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Reply from K J Smith Solicitors

At KJS, we take every piece of feedback seriously.

We endeavour to provide the best legal advice tailored to our client's unique situations and are sorry you were not satisfied with your legal outcome.

We would like to clarify that as officers of the court, we are bound by legal and ethical obligations that guide our actions.

We would clarify that our internal process has begun and we there must refrain from further commentary in this forum.

Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Parental Status…

Having explained my situation regarding my legal parentage status, the family team at KJ Smith set out a clear and easy to understand set of steps to address my legal requirements. Having tried several routes previously, over prior 12months. In under 3months with KJ Smith support I am now legally in an excellent place. I can highly recommend anyone seeking to resolve a family matter to talk to the Ascot team at KJ Smith.

19 November 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Robyn,
Thank you for taking the time to leave such a lovely review of your experience with our Ascot team. We at KJ Smith are delighted to hear you felt supported and we wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 1 out of 5 stars

Terrible company

Terrible company, no peoples skill and unhelpful. They dont tailor their work to your needs and everything seems generic. I had to point them in the right direction and prompt them on various points, felt like I was the one doing all the work. Made a formal complain to the company about my solicitor and then was assigned a more 'senior' member who was just as bad. When advising them I will no longer be using their services they were not even interested in finding out why and straight away sent me an inflated invoice. Do not recommend. I am now being advised by a barrister so I definitely recommend exploring this route.

23 November 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Mo,
Thank you for sharing your concerns, we are saddened to receive your negative feedback.
At KJ Smith, we take every piece of feedback provided seriously and strive to provide the highest level of service to each and every one of our clients.
However, we’re unable to identify your specific case based on the information provided in your review. To better understand and address your concerns, we kindly invite you to contact us directly to discuss your experience in more detail. We genuinely want to resolve any issues you may have experienced and are committed to finding a satisfactory resolution.
We appreciate your feedback and look forward to hearing from you and having the opportunity to assist further.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Professional and speedy

Professional and speedy. Will made with consideration and patience . Dealt with Rachelle and Saira, who listened and acted with efficiency and courtesy. Thank you

18 November 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Julia,
thank you for taking the time to leave such a lovely review of your experience with Rachelle and Saira. We at KJS are delighted to hear you felt heard and supported throughout your journey. We wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Professional & clear guidance

Harpreet was my first point of contact and always communicated in a clear, compassionate and respectful manner.

I was later guided by Stephanie who was also great and with professional help from these ladies, I managed to finalise a satisfactory settlement.

Yes, divorces are expensive but you will be well represented by this firm.

18 November 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Suzi,
Thank you for taking the time to leave such a lovely and positive review of your experience with Harpreet and Stephanie. We at KJS are delighted to hear how supported you felt. We wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Helpful and honest divorce advice and service

I wanted advice before proceeding with my divorce. I had approached another local Oxford solicitor and was unimpressed with their lack of forthcoming advice (I needed to prompt them with questions about the process). I then google searched marital solicitors in Oxford and found KJSmith. I was assigned Sofie Corbin. She could not have been more calming, informative, honest and helpful.

Whilst any legal fees are never welcome, Sofie was upfront about the likely costs and their policy is to keep clients informed as to any deviation from likely expenses. I did encounter hiccup with paying online, but now I pay my bill over the phone which is easily done with a friendly and helpful accounts person.

We are in the final throes of my divorce proceedings and I feel satisfied that I have received a very good service from Sofie and her team (not least compared to the advice my husband received from his separate firm of advisors). Sofie helped me negotiate a fair settlement.

I would certainly recommend KJS for anyone contemplating divorce proceedings.

13 November 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Marie,
Thank you for taking the time to leave such a wonderful and positive review of your experience with Sofie. We are absolutely delighted to hear you felt supported throughout your journey, and satisfied with the outcome of your matter with the Oxford team. We wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

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